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2020 Mazda CX-9 SUV AWD

1
Recalls
4
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 15.9%

Complaints
Recalls

4 Complaints

for 2020 MAZDA CX-9
09/17/2021
Components: FORWARD COLLISION AVOIDANCE
Incident Date: 09/12/2021
Crash: No
Fire: No
Vehicle Identification Number: Jm3tcbcy4l0******
Summary

On 10/12/2021 we were driving on and urban street when the vehicle infront of us signaled and initiated a right hand turn. At that point were we traveling approximately 20 mph, and we were driving with active cruise disengaged. When we were around 150 feet behind the vehicle taking a right when our CX-9 falsely engaged the emergency braking. Our car with our whole family in it locked up the brakes and stopped in 80 feet short of the car taking a right. The vehicle behind us only managed to stop 10 feet short of hitting us in the rear. It is in the 4 people in our vehicles opinion that this operation was both terrifying and dangerous to use and those following.

08/10/2021
Components: ELECTRICAL SYSTEM
Incident Date: 07/27/2021
Crash: No
Fire: No
Vehicle Identification Number: JM3TCBEYXL0******
Summary

The 2020 Mazda completely shut off following an exit from an expressway, turn under a bridge and slow down for a red light. The Mazda electrically shut off and coasted to a braked stop in the center lane of a 3 lane road. The entire electrical system went dead, no exterior lights, signals, instrument panel or radio. There was no warning, everything electrical just shut off. In a moving traffic situation the car could not maneuver or restart without being placed in PARK. (There is a history of Mazda CX 9's having a similar problem which sent the driver to the local dealership.) The car was restarted by shifting into Park and pressing the start button, all functions appeared normal as the driver moved it to a parking lot to review the situation. The driver was unable to re-create the complete shut down and finished the trip. The driver took the Mazda to the dealer following the incident and was asked to leave the Mazda for observation. The driver was notified by the dealership that the problem was being elevated to the national team for diagnosis. 10 days later the local dealer called the driver and said that they; nor the Mazda engineers in California; could reproduce the system shutting off or find any error codes. They wanted to return the car to the driver with no need for a repair. The driver spoke to the National Mazda help line and the representative was aware of the situation. The representative reiterated that engineers had been unable to find the source for the incident in the computer logs so they could not provide a remedy. The representative offered the driver the choose of a purchase buy back and a discount on the purchase of a new car.

02/01/2021
Components: POWER TRAIN
Incident Date: 01/15/2021
Crash: No
Fire: No
Vehicle Identification Number: JM3TCBDY1L0******
Summary

FUEL CAP LIGHT ON IN DEC 2020. OUR CAR MILEAGE ~14,000 MILES . WE BOUGHT BRAND NEW CX9 2020 IN AUGUST. DEALER INSPECTED IT AND FOUND NOTHING WRONG. DEALER REPROGRAMMED IT. A MONTH LATER JAN 1,2021, FUEL CAP LIGHT IS ON ON AGAIN. WE IGNORED IT THINKING IT IS ANOTHER PROGRAM ISSUE. CAR STARTED TO JERK AND VIBRATE AT STOP SIGN. WE BROUGHT TO DEALER THE NEXT DAY. DEALER SAID CHARCOAL BOX IS LEAKING. I THOUGHT CHARCOAL BOX SHOULD LAST A LIFE TIME. THEY SAID IT IS NOT UNDER WARRANTY: $680 LATER, THE JERKING/VIBRATING ISSUE IS FIXED. HOPEFULLY THAT IS IT SINCE WE ONLY HAVE THE CAR FOR 5 MONTHS

02/04/2020
Components: ENGINE
Incident Date: 01/30/2020
Crash: No
Fire: No
Vehicle Identification Number: JM3TCBDY5L0******
Summary

THE MAZDA CX-9 UNCOMMANDED ENGINE ACCELERATION REPORTED HEREIN DID NOT RESULT IN ANY DAMAGE PRIMARILY BECAUSE IT COMMENCED SEVERAL SECONDS AFTER I BEGAN LIGHT BRAKING WHILE APPROACHING A RED TRAFFIC LIGHT. MY IMMEDIATE RESPONSE WAS TO INCREASE BRAKE PRESSURE; THERE WAS NO NEED FOR ME TO MOVE MY LEG OTHER THAN PRESSING HARDER WITH MY FOOT. MY FOOT HAD BEEN OFF THE ACCELERATOR FOR MANY SECONDS WHILE ALLOWING THE CAR TO SLOWLY DECELERATE WHILE COASTING TOWARD TRAFFIC STOPPED AT A RED LIGHT. WITHIN TWO SECONDS OF COMMENCEMENT OF UNCOMMANDED ENGINE ACCELERATION AND WITH THE CAR FULLY STOPPED, I SHIFTED THE TRANSMISSION INTO NEUTRAL. THE ENGINE IMMEDIATELY GENERATED THE NOISE OF VERY HIGH RPM. ALTHOUGH THE DASHBOARD INCLUDES A TACHOMETER, I DID NOT IMMEDIATELY THINK TO LOOK AT IT; INSTEAD, I TURNED THE IGNITION OFF. A FEW SECONDS LATER, I SHIFTED THE TRANSMISSION INTO PARK AND RESTARTED THE CAR WHICH OPERATED NORMALLY THEREAFTER. MY FOOT DID NOT MOVE OFF THE BRAKE PEDAL DURING ANY OF THE PRECEDING SEQUENCE. ONLY THE NHTSA AND POSSIBLY THE MANUFACTURER WOULD KNOW IF THIS IS A ONE IN A BILLION-HOURS OR A MORE COMMON OCCURRENCE. I AM WILLING TO ANSWER ANY QUESTIONS THE NHTSA OR THE MANUFACTURER MIGHT HAVE. I GRADUATED FROM MIT, WORKED OVER 29 YEARS FOR THE LEADING USA COMMERCIAL AIRCRAFT MANUFACTURER AND AM CURRENTLY RETIRED.

1 Recalls

for 2020 MAZDA CX-9
27/09/2021
CAMPAIGN NUMBER: 21V750000
SEAT BELTS:REAR/OTHER
A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
Campaign Number: 21V750000
Manufacture: Mazda North American Operations
Components: SEAT BELTS:REAR/OTHER
Summary

Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

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