EN

2020 Mercedes-Benz CLS-Class 4 DR 4WD

3
Recalls
1
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

1 Complaints

for 2020 MERCEDES-BENZ CLS-CLASS
11/04/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/24/2020
Crash: No
Fire: No
Vehicle Identification Number: WDD2J5JB9LA******
Summary

THE 2020 MERCEDES CLS HAS A KNOWN DEFECT IN THEIR 48V SYSTEM THAT TURNS THE ENGINE OFF IN LOCATIONS WITH HIGH HET ZONES. I WAS TOLD BY THE MERCEDES SERVICE DEPARTMENT THIS HAS BEEN OCCURRING IN ARIZONA, NEW MEXICO, FLORIDA, NEVADA AND SAUDI ARABIA. IT'S A KNOW ISSUE THAT THEY ARE UNABLE TO FIX CURRENTLY. I HAD MY CHILDREN IN THE CAR WHEN I WAS MAKING A LEFT HAND TURN IN A MAJOR INTERSECTION AND THE CAR JUST STALLED ON ME, LEAVING ME IN A PANIC TO TRY TO START THE CAR AGAIN BEFORE GETTING INTO AN ACCIDENT. MERCEDES PROVIDED ME A LOANER WHILE THEY TRIED TO FIX MY CAR. I WAITED 9 WEEKS TO SEE IF THEY CAN FIX IT, BUT THEY ARE NOT ABLE TO. I HAVE CONTACTED THE MERCEDES DEALERSHIP AS WELL AS THE LOCAL DEALERSHIP AND TOLD THEM I NO LONGER WANT TO LEASE TIS VEHICLE AS IT IS A DANGER TO MY FAMILY. THEY WOULD NOT TAKE THE CAR BACK NOR OFFER A BUYBACK OPTION. THE ONLY OPTION GIVEN WAS A TRADE IN LEASE, BUT THE OPTIONS FOR A CAR COMPARABLE WAS NON EXISTENT IN THE UNITED STATES AS THEIR INVENTORY IS EXTREMELY LIMITED. I ASKED AGAIN SINCE THEY HAD NO CARS TO OFFER ME TO GET MY MONEY BACK AND LOOK FOR ANOTHER COMPANY. I WAS TOLD NO SO I HAD VERY LITTLE OPTIONS AND TOOK THAT CAR BACK LAST WEEK. MICHAEL FAUL THE GENERAL MANAGER THAT I HAVE BEEN WORKING WITH TOLD ME IN OUR FIRST MEETING THAT OF COURSE THEY WILL REIMBURSE ME FOR THE 2 MONTHS OF LEASES I PAID WHEN I DIDN'T HAVE MY CAR. TODAY I RECEIVED AN EMAIL FROM THIS MERCEDES THAT HAS A LETTER ATTACHED TO THIS EMAIL THAT SAID THEY WILL PAY BACK THE TWO MONTH'S OF LEASES IF I SIGN THIS RELEASE THAT THEY ARE NOT LIABLE FOR ANY DAMAGES OR IF ME OR MY FAMILY GET HURT THEY ARE NOT RESPONSIBLE. (I HAVE ATTACHED LETTER FOR YOUR REVIEW) I HAVE TRIED VERY MUCH TO WORK WITH MERCEDES CORPORATE IN ATLANTA AS WELL AS THE LOCAL DEALERSHIP IN SCOTTSDALE, AZ. I FEEL THIS IS BLACKMAIL AND A TERRIBLE WAY OF HIDING A DANGEROUS CAR.

0 Recalls

for 2020 MERCEDES-BENZ CLS-CLASS

Get started for free

Get a free preview of the report