2020 Mercedes-Benz E-Class Cabriolet C 4WD

On October 2, 2021, car caught fire in the engine compartment while car was turned off under carport of home. Car mileage was 18,000. The car was serviced by Mercedes of Marin and driven approximately 25 miles after the service when incident occurred. No warning lamps or messages appeared. Fire damage to carport and garage of house and fence and gate. Allstate, the insurance carrier is performing a fire inspection of the vehicle.

I was operating my vehicle on an open road, as I was proceeding to stop at the stop light the ligths on my dashboard began to dim.. suddenly without warning my vehicle completely shut down , no messages no warning lamps.. I turned the car back on it drove me up the block to my final destination and shut down again I called for a tow the next morning it arrived 24 hours later, the tow truck driver was able to start it and it immediately shut down and is now at a Mercedes dealership awaiting diagnostic test results. What a frightening experience.

The contact owns a 2020 Mercedes-Benz E450. The contact stated while attempting to open and close the door, the door failed to remain open. Additionally, on several occasions, the door closed independently. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure. The contact was awaiting a callback. The failure mileage was approximately 8,000.

THE DOOR HINGES ARE DEFECTIVE. WHEN THE DOOR IS OPENED, IT CLOSES TOO QUICKLY. THE DETENTS DO NOT WORK. THEY DO NOT HOLD THE DOOR AJAR. THIS IS A LONG, HEAVY DOOR AND WHEN IT SLAMS SHUT ON YOUR LEG, ANKLE OR FOOT IT REALLY HURTS! THE ONLY WAY TO GET OUT OF THE VEHICLE SAFELY IS TO PUT YOUR FOOT AGAINST THE DOOR TO HOLD IT OPEN WHILE YOU EXIT. I BROUGHT THIS PROBLEM TO THE ATTENTION OF MB, WHO AGREED TO REPLACE THE HINGES ON THE DRIVER'S DOOR. ONCE THIS WAS DONE, THE DOOR WORKED FINE... FOR A MONTH. AND THEN IT SUFFERED THE SAME PROBLEM OF SLAMMING SHUT OR NOT STAYING OPEN. MB SUBSEQUENTLY REPLACED THE HINGE ON THE PASSENGER DOOR, WHICH IS HARDLY USED, SO I HAVE NO DATA FOR THAT. I HAVE WRITTEN TO MB ON SOCIAL MEDIA AND RECEIVED A RESPONSE THAT THEY WOULD "LOOK INTO IT." THIS IS A DANGEROUS CONDITION. IT MAKES ENTERING AND EXITING THE CAR PAINFUL AND STRESSFUL. MB NEEDS TO RE-ENGINEER THIS HINGE SO THAT IT WORKS AS IT IS SUPPOSED TO AND DOESN'T INJURE PEOPLE. LAST MONTH A FRIEND ARRIVED IN THE COUPE VERSION OF THIS CAR. AS HIS WIFE GOT OUT OF THE CAR, THE DOOR SLAMMED SHUT ON HER ANKLE. I TOLD HER TO CALL MB. THIS IS A SERIOUS PROBLEM WHICH COULD RESULT IN DEBILITATING INJURY. IT NEEDS TO BE CORRECTED.

PLEASE SEE ATTACHED PDF. IT CONCERNS THE TRUNK OPENING AND CLOSING MECHANISM WHICH IS SUPPOSED TO SIGNAL WHEN SOMETHING IS IN THE WAY BEFORE IT CLOSES. THE TRUNK CLOSED WITHOUT WARNING ON MY HEAD. MERCEDES REFUSES TO DISCONNECT THE TRUNK LATCH FEATURE BECAUSE I WILL NOT SIGN A RELEASE, WHICH I WILL NOT DO. SEE ATTACHED INCIDENT REPORT FILED WITH MB.