2020 Mercedes-Benz GLB-Class SUV FWD

I was driving on the way to my office and the sunroof was suddenly broken without hitting by any objects. Vehicle has been repaired.*JB

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that while driving 65 - 70 mph, a loud noise was heard, and the sunroof glass exploded. The glass shards fell inside the vehicle. There was no impact on the sunroof that could have caused it to shatter. Another vehicle driving from behind the contact’s vehicle informed the contact that a gray object detached from the contact’s vehicle and hit the other vehicle’s frame and cracked the windshield. A police report was filed. No injuries were sustained. The vehicle was towed to the dealer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.

Front bumper trim fell off while driving on highway! We had to serve while going 65 miles per hour on a highway. For NO REASON. There was no indication of a hazard. We immediately let sales person at the Mercedes Benz dealership know. We then reported 2 more times. The only response was a phone number to order a new front bumper trim!? No inspection no concern about this hazardous situation. No warn no messages the car was 1 week old.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that the rear tailgate of the vehicle would not raise above 10-12 inches. The contact stated that the check engine warning light was illuminated. The contact was relating the failure to NHTSA campaign number: 21V231000 (Structure). The vehicle was taken to the local dealer however, the dealer refused to service the recall and referred the contact to their legal team. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000. THE CONSUMER STATED THERE ARE 2 THREE-INCH GOUGES ON THE ROOF THAT WAS LEFT AFTER THE DEALER RE-ATTACHED THE REAR SPOILER. THE CONSUMER ALSO STATED, MICE WERE DESTROYING THE HEATING AND AIR UNIT. HE REAR HATCH WOULD NOT CLOSE PROPERLY.

FRONT GLASS PANEL IN FRONT OF PANORAMIC SUNROOF HAS RANDOMLY SHATTERED. I JUST NOTICED THE DAMAGE AS OF SUNDAY, APRIL 18, 2021.

I EXPERIENCED AN INCIDENT WITH MY RECENTLY PURCHASED GLB 250 THAT MIRRORS EXACTLY THE 20200070009 RECALL THAT DOES NOT COVER MY VIN. AFTER RUNNING THE VEHICLE THROUGH A CAR WASH, THE DASHBOARD INSTRUMENT CLUSTER WENT BLANK, WITH NO ABILITY TO DETERMINE SPEED, FUEL LEVELS, ETC. WATER AFFECTED THE PROPER COMPONENT OPERATION FOR A PERIOD OF TIME, BUT DID EVENTUALLY RETURN.

ON 3/23/2021, MY GLB 250 STARTED EXPERIENCING ELECTRICAL AND ENGINE ISSUES AFTER I HAD BEEN STOPPED AT A RAILROAD CROSSING FOR 15 MINUTES WITH THE ENGINE RUNNING AND THE CAR IN PARK. ONCE THE TRAIN PASSED AND I WAS ABLE TO DRIVE, MY INSTRUMENT PANEL STARTED LIGHTING UP WITH EVERY POSSIBLE WARNING LIGHT AND ADDITIONAL WARNINGS THAT SAID TO NOT SHIFT GEARS AND GO TO DEALER IMMEDIATELY. I DROVE APPROXIMATELY 1 MILE AND STOPPED AT A STOP LIGHT, AT WHICH TIME ALL WARNINGS CONTINUED TO GO OFF. I COULD NOT TURN THE CAR ON OR OFF, COULD NOT SHIFT INTO ANY GEAR, THE STEERING WHEEL WAS LOCKED. THE INSTRUMENT PANEL KEPT FLASHING AND SEEMED LIKE THE CAR WAS TRYING TO REBOOT. AS I WAS ON THE LINE WITH MERCEDES ME TO GET A TOW TRUCK, THE CAR WAS FINALLY ABLE TO SHIFT INTO DRIVE AND I WAS ABLE TO DRIVE TO A NEARBY PARKING LOT. THE CAR SEEMED TO BE OPERATING FINE BUT THE YELLOW CHECK ENGINE LIGHT WAS STILL ON. ON MY 10 MILE DRIVE TO THE DEALERSHIP THE CAR STARTED EXPERIENCING THE SAME ISSUE EVERY TIME I HAD TO STOP AT A STOP LIGHT. ONCE AT THE DEALERSHIP THE CAR CONTINUED TO THROW ERROR MESSAGES ON THE DASH.

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY STRONG SMELL OF GASOLINE INSIDE OF THE VEHICLE. WHILE THE CONTACT'S SON WAS ABOUT TO ENTER THE VEHICLE, HE BECAME AWARE OF A LARGE AMOUNT OF GASOLINE LEAKING FROM THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF LOS ANGELES (1801 S FIGUEROA ST, LOS ANGELES, CA 90015) WHERE THE VEHICLE WAS AWAITING REPAIRS FOR THE FUEL LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,820. *BF

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLB 250W. THE CONTACT STATED HE OPENED THE TAILGATE OF THE VEHICLE AND HEARD A STRANGE NOISE WHEN IT WAS SHUT. THE LIFTGATE DID NOT SEEM SHUT PROPERLY.THE CONTACT CALLED THE DEALER KEYES EUROPEAN MERCEDES-BENZ. 5400 VAN NUYS BLVD, VAN NUYS, CA 91401 (833) 517-5492 AND TOLD THEM OF THE ISSUE . THE DEALER STATED THAT THEY DID NOT KNOW OF THE NOISE ISSUE AND PUT OFF THE CONTACT'S REQUEST FOR A LOANER VEHICLE . THEY PROMISED A CALLBACK ON WHETHER THEY COULD PROVIDE A LOANER. THE CONTACT CALLED ANOTHER DEALER AND THEY SAID TO BRING THE VEHICLE IN. WHILE DRIVING ON THE HIGHWAY AT 79 MPH THE WHOLE VEHICLE SHUTTERED AND THEN THE BACK OF THE VEHICLE EXPLODED. THE REAR SPOILER ASSEMBLY FLEW OFF IN PIECES. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD TO EXAMINE THE DAMAGE THEN CALLED THE DEALER. THEY STATED THAT THEY STILL DID NOT KNOW WHAT THE ISSUE WAS AND DENIED THE TOWING SERVICE, THEY INSTRUCTED THE CONTACT TO DRIVE TO ANOTHER DEALER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS DESTINATION. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS UNREPAIRED WHILE THE CONTACT SPOKE TO HIS INSURANCE COMPANY. THE FAILURE MILEAGE WAS 12,000.

GOT WARNING LIGHT ON IN DECEMBER 7TH 2020 SAYING "FRONT RIGHT AIRBAG MALFUNCTION". TOOK CAR FOR SERVICE AND APPARENT SOLVED ISSUE. TODAY DECEMBER 17TH 2020 THE PROBLEM IS BACK AGAIN.*DT THE CONSUMER SUBMITTED AN INVOICE FOR REPAIRS. *TR

2020 MERCEDES BENZ GLB. CONSUMER WRITES IN REGARDS TO REAR SPOILER SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE SAFETY RECALL REPAIR THAT WAS PERFORMED PRIOR TO RECEIVING THE NOTICE. *JS

A/C SYSTEM IN CABIN MODE HAVE EXTERNAL SMOKE SMELL, MORE FOR IT SELF CAR.

CHECK ENGINE LIGHT AT 1500 MILES

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF MELBOURNE (509 E NASA BLVD, MELBOURNE, FL 32901; (321) 701-2706) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES BENZ OF SANTA ROSA (2885 CORBY AVE, SANTA ROSA, CA 95407) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FOUR WEEKS AGO I TURNED ON MY CAR AND SAW A WARNING LIGHT THAT SAID "LEFTSIDE CURTAIN AIRBAG MALFUNCTION". I IMMEDIATELY CALLED THE MERCEDES 800 NUMBER AND THEY TRANSFERRED ME TO MY LOCAL SERVICE CENTER. I TOOK IT IN AND THE GUY WAS SUPER NICE, THEY PROVIDED ME WITH A LOANER AND HE SAID HE WOULD CALL ME WHEN THE WORK WAS COMPLETE. HE CALLED ME THAT EVENING AND TOLD ME THAT MY CAR WAS READY. I PICKED IT UP THE NEXT MORNING AND THE WARNING LIGHT WAS GONE. YES! FLASHFORWARD THREE WEEKS AND THE WARNING LIGHT CAME ON AGAIN. I CALLED THE SERVICE CENTER AND THEY IMMEDIATELY SET UP A SERVICE APPOINTMENT FOR THAT AFTERNOON. HE WAS AGAIN REALLY NICE AND SAID IT MIGHT TAKE LONGER TO DIAGNOSE AND FIX. NO PROBLEMS WITH THE LENGTH OF TIME AND ONCE MORE THEY PROVIDED ME WITH A LOANER. FOUR DAYS LATER AND STILL WAITING FOR A CALL THAT THE CAR HAD BEEN FIXED. MY MAIN ISSUE IS THAT THIS IS THE 2ND TIME I HAVE HAD THE SAME ISSUE AND I HOPE IT IS THE LAST!

THE CONTROL MODULE FOR THE AIR CONDITIONING THAT TELLS THE AIR WHEN TO TURN ON AND OFF ISN'T WORKING. MINE WENT OUT AT 1200 MILES. BRAND NEW MODEL 2020 JANUARY. THERE ARE 120 COMPUTERS ON THIS VEHICLE

ON FRIDAY 7/17/2020 AROUNDNOON, I WASDRIVING MYMB GLB THAT WAS BOUGHT LESSTHAN90 DAYS AGO WHEN SUDDENLY THE DASHBOARD WENT BLANK. I COULD NOT SEE SPEED, GAS GAGES OR ANY OTHER SAFETY FEATURES THAT WOULD BE ON THE DASH. I WAS BASICALLY BLINDED. I CALLED MERCEDES 911 AFTER STOPPING THE CAR. WE TRIED TO FACTORY RESET THE COMPUTER ON ADVICE FROM TECH VIA THE PHONE. THIS HAD NO IMPACT ON THE SCREEN. THE MB REP DID NOT OFFER ROADSIDE ASSIST. I HAD TO DRIVE OVER 25 MILES WITH NO DASHBOARD TO GAGE MY SPEED, GAS OR SAFETY LIGHTS. I HAD NO CHOICE AS NO HELP WAS COMING TO GET ME. THIS DEFECT MAKES THIS CAR EXTREMELY HAZARDOUS AND SHOULD HAVE BEEN ADDRESSED PRIOR TO PURCHASE.NHTSA CAMPAIGN ID: 20V246000 RECALL DATE: 2020-05-01SUMMARYMERCEDES-BENZ USA, LLC. (MBUSA) IS RECALLING CERTAIN 2020 GLB 250 VEHICLES. WATER MAY ENTER THROUGH THE WHEEL WELL AREA INTO THE FRONT OCCUPANT FOOT WELLS, POTENTIALLY DAMAGING CERTAIN ELECTRICAL COMPONENTS. THIS MAY RESULT IN THE INSTRUMENT CLUSTER GOING BLANK, OR AN ENGINE STALL WHILE DRIVING WITHOUT THE ABILITY TO RESTART THE VEHICLE.

NEW 2020 GLB250 WITH 800 MILES OF HIGHWAY DRIVING. WHILE ON THE HIGHWAY DRIVING AT 75-80MPH, THE FRONT FENDER FLARE (DRIVER SIDE) PARTIALLY DETACHED ITSELF. THIS IS THE BLACK PIECE OF PLASTIC TRIM AROUND THE OUTSIDE OF THE WHEEL WELL. THE FRONT HALF OF THE FLARE PIECE WAS DETACHED AND FLYING IN THE WIND, WHILE THE REAR HALF REMAINED ATTACHED. AFTER STOPPING IT WAS POSSIBLE TO REATTACH THE PIECE AND TEMPORARILY FIX WITH DUCT TAPE, BUT WOULD HAVE BEEN DANGEROUS IF IT HAD FALLEN OFF. PICTURE OF THE TEMPORARY REPAIR IS ATTACHED.

DEALERSHIP FIRST QUOTED US A LOWER PRICE THEN AT THE TIME OF SELLING CHARGED US MORE I HAVE THE PROVES ,THEN SHOWED US THIS PARTICULAR VEHICLE WHICH THEY SOLD US WITH A SPARE TYRE BUT TOOK OUT WHEN THEY HANDED THE KEY,, WHICH WE REALIZED WHEN WE WERE DRIVING ON THE ROAD. 2ND THE TRUNK WHERE THE TYRE WAS KEPT WAS HANDED OVER BROKEN.3.FIRST WEEK THE CAR HAD AIR BAG WARNING ON 4.THE SUN ROOF WAS TREMBLING AND SHAKING MAKING NOISES IN THE FIRST WEEK 5.THE TRUNK AUTOMATIC FOOT OPENER NEVER WORKED SINCE FIRST WEEK .IN THE FIRST WEEK THE WARNING FOR SERVICING ALSO CAME UP,SO PRACTICALLY WE HAVE BEEN TAKING THIS BRAND NEW VEHICLE TO THE REPAIR SERVICE CENTER EVERY WEEK ,KINDLY SEE THE LOG BOOK ,FEEL TOTALLY UNSAFE DRIVING THIS CAR MERCEDES AMG GLB 2020 BBOUGHT FROM BEVERLY HILLS DEALERSHIP,, LA. WE HAVE ALL THE PROVES PICTURES WHEN REQUIRED.THX

LEFT CURTAIN AIRBAG MALFUNCTION LIGHT. THE CAR WAS TAKEN TO THE DEALER AND THE AIRBAG WAS REPLACED. AFTER TAKING THE CAR BACK THE LEFT CURTAIN AIRBAG MALFUNCTION LIGHT CAME ON AGAIN.