EN

2020 Nissan Murano SUV FWD

2
Recalls
14
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 15.9%

Complaints
Recalls

14 Complaints

for 2020 NISSAN MURANO
02/06/2022
Components: UNKNOWN OR OTHER
Incident Date: 04/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2BJ9LN******
Summary

I-95 NISSAN, a Dealership in Riviera Beach Florida received a stop sale order on this car on March 10, 2021. I went to the Dealership on 4/13/2021 to get the oil changed and tires rotated on my 2015 Nissan Murano Platinum. My existing vehicle was in perfect mechanical condition, and while I was awaiting the completion of my oil change, a Sales Person came up and began to chat with me, and told me I needed to buy a new car, and said my car would be junk in no time, and I needed to get rid of it before it was literally worth nothing. This Man did not relent all day long. I finally caved and bought the 2020 Murano against my better judgement, and I had no idea it had a recall issued on it, but they did! About 2 months later, I get a call from the Dealership inviting me in for a free oil change and Tire rotation on the new purchase. I declined, because I was ultimately not satisfied with the Salespersons behavior post-purchase. He continued to text me and ask me out to dinner, dancing, etc. until I finally blocked his phone number. So, I had no intention on getting anything further from THAT Nissan Dealership. The Person on the phone mentioned that they really needed to get the car in there because they really should not have sold it to me with an open recall, and they needed to get that fixed. I still declined, and did some research, only to find that it's a pretty major SAFETY recall, that could affect the steering loss. I also discovered that Federal Law 49 U.S. Code § 30116 – Defects and noncompliance found before sale to purchaser, prohibits the sale of a new vehicle with an open safety recall!!! I contacted Nissan, and they opened case# 45574832, about the sales experience, but stated the Dealership is independent of them, and I would need to remedy the situation directly with them. I attempted to do so numerous times, to no avail. They have continually publicly denying my requests, blocking my reviews about the Dealership and I am now at this point.

12/22/2021
Components: POWER TRAIN,FORWARD COLLISION AVOIDANCE
Incident Date: 11/05/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 5N1AZ2AS4LN******
Summary

While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the windshield and under the dashboard deployed. The bags under the dash exploded with such force that they injured my husband's legs, and he has been seeing a wound doctor for the past five weeks. The car was towed to a repair shop. I reported the incident to Nissan NA; they sent a representative to retrieve information from the EDR. Nissan has advised that no mechanical problems were recorded but we are absolutely certain the car malfunctioned. We think it might have been a problem with the CVT.

11/22/2021
Components: AIR BAGS
Incident Date: 11/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2BS2LN******
Summary

WHEN MY WIFE SITS DOWN IN THE PASSENGER SEAT THE LIGHT IN THE DASH THAT SAYS THE PASSENGER AIRBAG IS ENGAGED DOESN'T GO OUT AND YOU HAVE TO PLAY WITH THE SEAT BELT CLIP TO GET IT TO GO OUT. THIS HAS HAPPENED TWICE WITHIN THE LAST TWO DAYS AND i HAVE NOT YET BROUGHT IT TO THE ATTENTION OF THE DEALER NOR NISSAN.

09/09/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2BS0LN******
Summary

I CALLED MY DEALERSHIP UP AND THEY DO NOT HAVE THE KNUCKLE PART AS OF YET SO THEY WONT LOOK AT MY CAR DUE TO TAKING IT APART TO CHECK ON IT . CATCH 22 , NEED THE PART IN THEIR DEALERSHIP THEN SCHEDULE THE CAR TO BE LOOKED AT WILL GIVE ME A LOANER FOR MAYBE A WEEK THEN DO THE RECALL . UNTIL THEN HAVE TO WAIT [XXX] CELLS D [XXX] F [XXX] EMAILS [XXX] NO INCIDENT AS OF YET BUT THERE IS A CONCERN IF THERE IS AN ACCIDENT OR INCIDENT THAT CAUSES SOMETHING AND WE CANT GET THIS FIXED . WE MAKE PAYMENTS ON A CAR THAT CAN HAVE OR DOES HAVE A DEFECT . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

09/07/2021
Components: UNKNOWN OR OTHER
Incident Date: 08/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2CS8LN******
Summary

Sunroof exploded while driving.

06/08/2021
Components: POWER TRAIN
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 5n1az2ds2ln******
Summary

The contact owns a 2020 Nissan Murano. The contact stated that when the vehicle was shifted into park, the vehicle continued rolling forward. The failure occurred intermittently. The vehicle was taken to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was unknown.

05/02/2021
Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Incident Date: 05/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2BS3LN******
Summary

I WAS DRIVING AT APPROXIMATELY 25 MPH AND MY VEHICLE SUDDENLY SLAMMED ON THE BRAKES WITHOUT WARNING. A RED WARNING SCREEN LIT UP ON MY DASH. THERE WERE NO PEDESTRIANS OR OTHER VEHICLES IN FRONT OF ME. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT HITTING ME.

04/05/2021
Components: FORWARD COLLISION AVOIDANCE
Incident Date: 04/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2BJ6LN******
Summary

I HAVE A 2020 NISSAN MURANO THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR WENT FROM 30 TO 0 WITH NO WARNING. THE MOTOR DIDN'T STALL OUT, THE CAR WAS STILL IDLING BUT THE CAR JUST STOPPED ON THE ROAD. I WAS NOT BRAKING AT THE TIME. I'M THANKFUL NO VEHICLE WAS TRAVELING BEHIND ME AT THE TIME. THE NEXT 2 OCCURRENCES HAPPENED WHILE BACKING OUT OF MY DRIVE WAY. AGAIN THERE WAS NOTHING IN THE WAY TO OBSTRUCT THE VEHICLE FROM BACKING OUT. NO MAINTENANCE LIGHTS OR WARNING LIGHTS SHOWED UP. WHEN I TOOK MY VEHICLE TO THE DEALERSHIP, THEY FOUND NOTHING WRONG. THE COMPUTER DIDN'T SHOW ANYTHING WAS IN NEED OF REPAIR. I TOLD THEM THERE WAS NO MAINTENANCE OR WARNING LIGHT THAT SHOWED ON ANY OF THE 3 OCCURRENCES.

03/13/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 02/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2AS4LN******
Summary

UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.

03/03/2021
Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Incident Date: 11/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2CS1LN******
Summary

I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.

01/24/2021
Components: VISIBILITY/WIPER
Incident Date: 01/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2DJ7MC******
Summary

I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN THE LAST 3 INCHES ARE TILTED DOWN TOWARD THE COWL/WINDSHIELD WIPER AREA. I AM ATTACHING A PICTURE, HOWEVER IT DOES NOT ACCURATELY SHOW HOW BRIGHT THIS REFLECTION IS. IT IS EXACTLY LIKE SOMEBODY TAKING A MIRROR AND SHINING IT IN YOUR EYES. I PARTICIPATE IN THE NISSAN EMPLOYEE LEASE PROGRAM AND TOOK IT BACK TO THE ADMINISTRATOR AND THEY SAID THAT THEY CANNOT DO ANYTHING ABOUT IT; THAT IT WAS A DESIGN ISSUE. THIS SITUATION ONLY HAPPENS WHEN THE SUN IS HIGH IN THE SKY BUT IT IS A VERY DANGEROUS SITUATION WHEN IT REFLECTS IN YOUR EYES. BELOW ASKS FOR A SPECIFIC DATE BUT IT HAPPENS ANY TIME THE CONDITIONS ARE RIGHT.

10/31/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2BS0LN******
Summary

I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING MONDAY MORNING (11/2).

10/19/2020
Components: SERVICE BRAKES
Incident Date: 03/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2DJ7LN******
Summary

WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR PINNACLE NISSAN TO NOT SUPPLY US WITH A SECURE ODOMETER READING. WE ARE SENIOR CITIZENS, I AM 73 AND MY HUSBAND IS 86. WE LIVE APPROXIMATELY 120 MILES FROM THE DEALERSHIP. WE WILL NOT DRIVE THE CAR BECAUSE IT COULD BE FATAL TO OUR LIVES. WE HAVE TRIED CONTACTING THE GENERAL MANAGER AND HE DOES NOT RETURN OUR CALLS. WE FINALLY DECIDED TO HIRE AND ATTORNEY. THEY ALSO BAITED AND SWITCHED THE PRICE OF THE CAR. PACKED THE INVOICE, AND TREATED US WITH DISRESPECT. ING ON THE BRAKES THERE WAS A GRINDING NOISE. THE CAR WAS IN MOTION. WE DO NOT KNOW HO10,000 BY PINW MANY MILES THE SALES MANAGER DROVE THE CAR BECAUSE A SECURE ODOM

02/11/2020
Components: STRUCTURE
Incident Date: 02/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 5N1AZ2DS1LN******
Summary

TL* THE CONTACT OWNS A 2020 NISSAN MURANO. THE CONTACT STATED THAT THE HOOD REFLECTS THE SUNLIGHT RIGHT INTO THE DRIVER'S EYES IMPAIRING THEIR VISION. THE SUNLIGHT REFLECTION IMPAIRS THE CONTACT'S VISION WHILE DRIVING. THIS COULD CAUSE AN ACCIDENT SINCE THE CONTACT CAN NOT SEE THE ROAD WHILE DRIVING THE DEALER ROCK HILL NISSAN 550 GALLERIA BLVD, ROCK HILL, SC 29730 (803) 818-2713 STATED THAT THERE WAS NO ASSISTANCE THAT COULD BE PROVIDED REGARDING THE ISSUE. THE MANUFACTURER WAS CONTACTED DUE TO THE CONCERN. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300.

2 Recalls

for 2020 NISSAN MURANO
11/03/2021
CAMPAIGN NUMBER: 21V170000
STEERING:LINKAGES
Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Campaign Number: 21V170000
Manufacture: Nissan North America, Inc.
Components: STEERING:LINKAGES
Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

27/05/2021
CAMPAIGN NUMBER: 21V402000
SUSPENSION:REAR:AXLE:SPINDLE
The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Campaign Number: 21V402000
Manufacture: Nissan North America, Inc.
Components: SUSPENSION:REAR:AXLE:SPINDLE
Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

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