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2020 Ram ProMaster VAN 2WD

1
Recalls
7
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

7 Complaints

for 2020 RAM PROMASTER
08/23/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 05/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVUG9LE******
Summary

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

06/01/2021
Components: VISIBILITY/WIPER
Incident Date: 05/11/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 3C6TRVDG3LE******
Summary

While traveling away from my home and over the course of 4,000 miles, the driver's and passenger sideview mirrors would intermittently blow inward suddenly. This impaired my ability to view anyone in my blind spots, but the passenger one was worse due to having to pull off the side of the road to pull it back into position. Both mirrors are powered but the buttons to make the mirror go back into position would not work when they were blown in. On 5/11/2021 @ approx. 6:20pm, I was driving on I-880S in Oakland, CA going 65mph . When I changed lanes to go into the fast/passing lane, the passenger side mirror blew in. Although I was following at least 3 car lengths in front of me, the 4 cars in front of me were bumper-to-bumper with the first car having nobody in front of them for several car lengths. That front car suddenly braked very hard due to noticing a tow truck pulling another vehicle off of the offramp (4 lanes away from them), which caused the cars following it to scramble. Since my vehicle is so heavy and I didn't want to possibly not stop in time, I had no choice but to pull into the emergency lane as I braked as I could not see if I could do an evasive maneuver by pulling into the lane on my right with the passenger mirror having blown in. Upon pulling into the emergency lane there was a stationary tire still on its rim that I tried to go around but hit with my front passenger tire. It popped the tire and caused body damage to the vehicle. Despite going through FCA's process of warranty replacement through their acting agent, Fremont CDJR dealership, the mirrors were not replaced with non-defective ones but with another set of broken mirrors. FCA's risk assessor came out to inspect the mirrors but FCA has not contacted me at all about the incident. Reporting this incident so that others will not be put in an unsafe predicament and be unable to replace the mirrors properly.

04/14/2021
Components: SEAT BELTS,SEATS
Incident Date: 04/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVBG6LE******
Summary

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

04/06/2021
Components: SEAT BELTS
Incident Date: 12/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG6LE******
Summary

SECOND ROW SEAT BELTS REMAIN IN A LOCKED POSITION AND DO NOT PULL OUT, ARE INOPERABLE, AND REMAIN IN A LOCKED POSITION, THUS THERE IS NO WAY FOR US TO USE OUR SEATBELTS. THIS IS AN EXTREME SAFETY ISSUE.

01/15/2021
Components: VEHICLE SPEED CONTROL
Incident Date: 10/14/2020
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2020 RAM PROMASTER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER JOHNSON AUTO PLAZA, INC (12420 E 136TH AVE, BRIGHTON, CO 80601, (303)654-1940) WHERE THE ACCELERATOR PEDAL WAS INSPECTED AND REPAIRED. THE FAILURE RECURRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,143. THE VIN WAS NOT PROVIDED.

11/30/2020
Components: UNKNOWN OR OTHER
Incident Date: 11/30/2020
Crash: No
Fire: No
Vehicle Identification Number: ZFBHRFAB4L6******
Summary

WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT IS THE WAY THE SYSTEM OPERATES AND THEY CANNOT FIX IT.

11/19/2020
Components: WHEELS
Incident Date: 11/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C7WRVMG5LE******
Summary

BOTH OF MY RIGHT WHEELS HAD CRACK IN THEM I WAS LOSING AIR

1 Recalls

for 2020 RAM PROMASTER
25/06/2020
CAMPAIGN NUMBER: 20V374000
AIR BAGS
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Campaign Number: 20V374000
Manufacture: Chrysler (FCA US LLC)
Components: AIR BAGS
Summary

Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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