2020 Toyota SIENNA VAN AWD

Jack provided with vehicle failed during change of tire.

Car has about 16,000 miles. When accelerating slowly from a stop, vehicle hesitates, shakes, and runs rough as it slowly progresses thru first, second, & third gears. After transmission gets in fourth gear, hesitation and roughness goes away. This issue is rapidly getting worse.

ON jUNE 3, 2021 I experienced a drastic loss in power and all warning light illuminated on the dash , was able to get of the highway to a safe area and vehicle ceased to function . This happened after the fuel pump recall was performed at Ed Morse Toyota in Delray Beach around February. It had been functioning perfectly up until this massive failure. When tow truck operator arrived and tried to start, is caught fire and was severely damaged.

TL* THE CONTACT OWNS A 2020 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,200.

THE FUEL PUMP NEEDS REPLACED AND HAS BEEN RECALLED. THE RECALL CAN CAUSE AN INCREASED RISK OF A CRASH. WE STILL HAVEN'T HAD THIS REPLACED IN A TIMELY MANNER AND IT'S NOT SAFE FOR MY SMALL CHILDREN.

THIS VEHICLE IS OWNED BY EMORY UNIVERSITY. EMORY UNIVERSITY WAS NOTIFIED LAST YEAR (OCTOBER) THAT THE LOW PRESSURE FUEL PUMP MAY STOP OPERATING. TO DATE, THERE HAS BEEN NO REPAIR OFFERED BY TOYOTA. 2020 TOYOTA SIENNA AS SUCH EMORY UNIVERSITY WILL NOT LET US OPERATE IT UNTIL IT HAS BEEN REPAIRED. NEARLY SIX MONTHS LATER, NO REPAIR.

TIRE WEAR ON INSIDE OF TIRES ALL TIRES HAVE BEEN ROTATED EVERY 4K MILES NOW HAVING TO REPLACE 4 TIRES AT A COST OF $1250.00

TL* THE CONTACT OWNS A 2020 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000(FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ED MORSE DELRAY TOYOTA(2800 S FEDERAL HWY, DELRAY BEACH, FL 33483) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND GAVE HER A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

PURCHASED RENTAL PROGRAM VEHICLE AND IMMEDIATELY HAD VEHICLE SERVICED AT THE DEALERSHIP. RECEIVED A PHONE CALL FROM SERVICE ADVISOR THAT AUTOMOTIVE TECHNICIAN HAD FOUND A MECHANICAL PROBLEM. IT WAS STATED THAT A HOSE HAD COME LOOSE/APART IN THE AXLE AND FLUID WAS LEAKING. NOW, WE HAD PURCHASED VEHICLE DAY BEFORE AND THE FOLLOWING DAY DROPPED VEHICLE FOR SERVICE AT DEALERSHIP. AS A CONSUMER, I NEED A MAINTENANCE BASELINE. THE BRIEF TIME DRIVING THE VEHICLE, THERE WAS NO VISIBLE/AUDIBLE CLUE THAT MECHANICAL ISSUE WAS PRESENT. EXACT DESCRIPTION OF WARRANTY WORK PERFORMED [DRIVER SIDE FRONT AXLE ASSEMBLY, AXLE COMING APART INTERNALLY] REPLACED DRIVER SIDE FRONT AXLE ASSEMBLY. FORTUNATELY, VEHICLE WAS BEING SERVICED AND THIS COMPONENT DID NOT FAIL WHILE IN MOTION.

TL* THE CONTACT OWNS A 2020 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY JERKED AND LUNGE FORWARD WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WAS NO WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. VICTORY TOYOTA (5 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 393-3020) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

PLEASE NOTE THAT THE TOYOTA ALL WEATHER FLOOR MATS INCLUDED WITH THE 2020 SIENNA DO NOT ALLOW THE 2ND ROW SEATS TO SLIDE BACK AND FORTH ON THE RAILS WITHOUT GETTING JAMMED ON THE MATS. MY SON WAS IN THE 3RD ROW AND THE SEAT GOT JAMMED N THE MAT AND HE COULD NOT EXIT THE VEHICLE.

WHILE DRIVING ON HWY, SUDDENLY ENGINE LIGHT CAME ON. ALSO I LOST ACCELERATION. WHEN I PRESS GAS PEDAL NO RESPONSE FROM CAR. VEHICLE WAS SLOWING DOWN SO PULLED INTO GAS STATION. WHEN I STOPPED THE CAR, ENGINE LIGHT WAS STILL ON, TRACTION LIGHT CAME ON AND STEERING SYSTEM LIGHT CAME ON. ALSO ENGINE LIGHT WAS SOLID AND IT WAS NOT FLASHING

DEAR TO WHO CONCERN THIS CASE, ON AUGUST 26, 2019, I PURCHASED A BRAND NEW CAR, SIENNA, TOYOTA 2020 FROM PRINCIPLE TOYOTA ON 7370 WINCHESTER RD, MEMPHIS, TENNESSEE 38125. I DISCOVERED THAT THERE ARE MAJOR ISSUES WITH THE CAR. I WAS GUARANTEED BY THE DEALER THAT THE CAR IS IN PERFECT WORKING CONDITION BEFORE PURCHASE. HOWEVER, AFTER DRIVING THE NEW CAR FOR FEW DAYS, THE KEY REMOTE STOPPED WORKING AND I REVISITED THE DEALERSHIP TO GET IT FIXED. I TALKED TO JIMMY ROCKER, ONE OF THE SALE ASSOCIATES, AND HE TRANSFERRED ME TO THE TOYOTA SERVICE CENTER. AFTER FEW MORE DAYS OF DRIVING THE CAR, MORE PROBLEMS EMERGED. THE CAR WARNING MONITOR INDICATED 'AWD SYSTEM MALFUNCTION 2WD MODE ENGAGED, CONTACT YOUR DEALER' AS WELL AS 'BRAKE OVERRIDE MALFUNCTION, VISIT YOUR DEALER'. NOT ONLY THE WARNINGS, THE CAR SUDDENLY STOPPED ON THE HIGHWAY. LUCKILY THERE WERE NO CARS BEHIND ME, OTHERWISE I WOULD HAVE BEEN INJURED. THE SECOND TIME I REVISITED THE DEALERSHIP, I ENCOUNTERED CHRIS THOMPSON, THE NEW CAR DIRECTOR AT PRINCIPLE TOYOTA. I SUGGESTED HIM TO INSPECT MY CAR AND FINDING A SOLUTION FOR IT. I HAVE TRIED TO EXPLAIN TO HIM HOW IT WAS DANGEROUS FOR ME AND MY FAMILY. I HAVE TWO KIDS WHO ARE DRIVING WITH ME AND IF THE SITUATION HAPPENED AGAIN, WE WOULD HAVE BEEN FATALLY INJURED. CHRIS DID NOT LISTEN TO MY STORY BUT INSTEAD TOLD ME THAT THE CAR DOES NOT BELONG TO HIM AND HE JUST WALKED AWAY IN FRONT OF OUR CONVERSATION. I WAS VERY DISAPPOINTED BECAUSE OF HIS INDIFFERENCE TOWARDS MY SITUATION AND THE TYPE OF CUSTOMER SERVICE I RECEIVED WAS NOT EXPECTED FROM A WELL-KNOWN COMPANY LIKE YOURS. TO ENSURE THE SAFETY OF KIDS AND MY FAMILY, I DEMAND A REPLACEMENT OF THE CAR AS WELL AS ANY COMPENSATION ASSOCIATED MY SPENT TIME AT THE DEALERSHIP. I HOPE THERE WILL BE A REASONABLE SOLUTION FOR MY CASE. BEST REGARDS, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR