2021 Jeep Grand Cherokee SUV 4WD

What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering system light has came on several times randomly since vehicle was purchased in November. How was your safety or the safety of others put at risk? My families safety is at risk due to the loss of power steering and leaving us stranded unless we choose to drive the vehicle with the power steering light on. This is extremely unsafe for not only us but others on the road if we were to lose power steering causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been in for service once so far to determine the cause. The dealer did a software update but we are still experiencing the loss of power steering. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No it has not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes the service power steering light was illuminated on the dash when the power steering went out. Problem first appeared in January 2022.

Occasionally start car and receive alert on dash stating the electronic power steering is unavailable and that lane management is unavailable. Vehicle has already been to dealership for another recall but it appears that the current issue still remains.

VECHICLE WAS PURCHASED ON 11/6/21 ATT SMITHHAVEN JEEP IN NYS. THE NEXT DAY I NOTICED SUBSTANSIAL CONDENSATION IN BOTH THE HEAD LIGHTS AND REAR BRAKE LIGHTS. I TOOK THE VECHICLE TO THE DEALER RIGHT AWAY AND THEY STATED "ITS NORMAL AND IT WILL GO AWAY", THAT BEING SAID I STILL HAVE THIS ISSUE AND IT HAS NOT BEEN RESOLVED. ON APPROX 12/13/21 THE VECHICLE'S RADIO FROZE AND I WAS UNABLE TO USE IT FOR SEVERAL DAYS. A MESSAGE PROMPTED ME TO CALL SIRIUS XM RADIO, HOWEVER THEY STATED IT WAS A VECHICLE ISSUE AND NOT A SATELITE RADIO ISSUE. I LOOKED UP ONLINE AND FOUND HOW TO HARD RESET RADIO AND I HAVE TO DO THAT OCCASIONALLY TO CLEAR THE UNRESPONSIVE RADIO. THE MOST RECENT ISSUE WAS A COMPLETE TRASMISSION FAILURE ON 2/1/22. WHILE ATTEMPTING TO MOVE VECHICLE THE TRANSMISSION WOULD NOT GO FORWARD PAST THE 1ST GEAR AND WOULD NOT GO INTO REVERSE NEARLY CAUSING A MAJOR ACCIDENT. DEALER IS NOT PRIVY TO THIS ISSUE AND DOES NOT HAVE AN ETA FOR REPAIR. JEEP CORPRATE HAS BEEN CONTACTED WITH NO RESOLUTION. THIS WAS A MAJOR MECHANICAL MALFUNCTION AND THE VECHILE IS ONLY 3 MONTHS OLD WITH 2,300 MILES. I AM UNABLE TO UPLOAD PICTURES OR VIDEOS HOWEVER I HAVE THEM TO SUBMIT IF NEEDED.

Came out from an event with my family, tried to start my car. Wouldn’t start. When it did start a bunch of lights same came on. Power steering unavailable, as well as active lane assist needs service.

When I turn on my vehicle, the error message Power Steering Unavailable will come on. Once the error message occurs, I can barely turn the steering wheel when I am driving my car. Most times after my car has sat (while I am work), the message will clear and power steering will be available again. On average this has been occurring every other day. The Jeep dealership where I bought my car has deemed it undrivable and taken it off the road until the problem has been corrected. Also when this light comes on, the Active Lane Management warning light will come on and doesn't work either.

The power steering icon lit up on the dash saying to bring it in for service. Tbe steering felt labored. The vehicle had under 2000 miles on it. After driving around for about 30 mins and then turning it off and going into a store I css as me out turned in the vehicle and all was fine again. The lane departure icon also said it was unavailable. This seems to happen when the temperature is cold outside. There was also a yellow icon that looked like a car crash that lit up on another night and said to bring in for service emergency braking was unavailable. These is quite unnerving gvyo happen in a brand new vehicle. I have read of many others having similar issues with their grand Cherokee L

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 25 MPH, the "power steering unavailable, service required," appeared on the instrument panel. As she began to drive to the dealer, the "active lane management unavailable, service required" warning also appeared on the instrument panel. Once at the dealer, she was informed that a software update would be performed on the vehicle. Five days later, the "service four-wheel drive" warning message was illuminated on the instrument panel. The vehicle was taken back to the dealer where the computer module was reset; however, the failure returned, and the vehicle was taken back to the dealer. A service tech informed the contact that he had been instructed to reset the computer module and that he knew that the reset would not correct the failure. The manufacturer had been notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 2,623.

Starting in December of 2021 I had no power steering. It went out and the light came on in the dashboard. Then again January 6th it happened again while driving my daughter to school. At this point it’s the second time and I realize it’s an issue. I brought it to dealership. They ran codes couldn’t find anything. Said next time it happens to bring it right in when the light is on. It’s very intermittent. It randomly will have no power steering. So fast forward to a week later, Jan 16th it went out again. I immediately drove it to the dealership in the middle of a snowstorm ( with no power steering) they ran the codes and I showed them a pic of my dashboard. Said the 4 codes that popped up have no update or fix. I have had a loaner car since. It’s 1/31/2022 at this point. It’s been 2 weeks. They are telling me an update should be coming. So I am paying for a vehicle that is unsafe to drive and I don’t even have. Also an issue that has no fix! I can not drive a half an hour back and forth to work and back and forth to my daughters school and have no power steering. This vehicle is unsafe to drive!!! Dealership doesn’t seem to have a fix either. Each week they say an update is coming only to call a week later with the news there is no update. Meanwhile my brand new car is just sitting at the dealership in the parking lot. Same car that I’m paying on each month. That is too dangerous to drive.

I purchased this car on 1/12/2022. It immediately began to have issues, first a coolant leak and then a check engine light. I have been told the check engine light is related to RFH codes for passive entry and Chrysler cannot provide a a date for the software update . I am forced to forced to drive a brand new vehicle with a check engine light on, not knowing if it’s safe. I feel this is unacceptable, I see many stories of the same vehicle just shutting down while driving

The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.

On 1/28 my 2021 Grand Cherokee L with 658 miles suddenly did not have power steering. Leading up to this event, I warmed the car up for 10 minutes, then drove 1.5 miles to a nearby store without incident. Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required. I drove the 1.5 miles back home, parked the car, turned off the engine, let it sit for 5 minutes, then restarted the car and the same light and message appeared. The steering was difficult to manage, but fortunately I didn't need to drive very far and since I recognized the power steering was out, I was able to prepare for turns in advance. This could be a fatal flaw in the vehicle if driven at high speeds or if it were to happen unexpectedly while driving. On 1/29 I called the local dealer service department and scheduled an appointment for the first available time which is Monday 1/31. Upon starting the car this morning of 1/29, the light and message did not appear. I did not attempt to drive it. Upon reading Jeep forum threads, there are many other reports of the same problem. Jeep needs to quickly determine the cause of the issue and determine a sustainable resolution.

Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after parking the vehicle for more than 24 hours, the vehicle would not start up. The contact stated that the battery was constantly being drained. The contact was only able to start the vehicle in the morning after connecting a 1-amp charger to the battery. The contact stated that he contacted the dealer and it was suggested that the battery be replaced. The contact stated that the battery was replaced twice however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.

Upon starting my vehicle in the morning (4200 miles on odometer) the power steering warning indicator came on. I noticed the icon after attempting to back out of my garage and the steering wheel felt hard to turn. With the vehicle being hard to turn, this put myself and child at risk if I continued to drive. I drove my child to school and returned the vehicle to my garage. Approximately 2 hours later, I attempted to start my vehicle and the power steering warning light did not come back on.

At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.

My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.

What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.

The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.

The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again….to no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the EXACT SAME COMPLAINT. And, before you can ask the question: YES I have tried ALL of those solutions, and absolutely none of them work. All of the online posts concern different Chrysler/jeep/Dodge vehicles with Uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the NHTSA. From the online posts and my conversations with a local dealer, it is apparent that this is something Chrysler/Jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what’s required. It seems to affect many different models, so this Jeep is not an isolated incident.

I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.

my wife was driving. SUV was doing about 50 mph on highway. With left hand she hit the paddle shifter on the steering wheel. SUV went from auto trans mode to lower gear manual mode. Engine jump up in rpms, had to pull off road, stop car, restart car to get back into auto trans driving. This 2021 Grand Cherokee L has no way to disable the paddle shifters if you do not want to use them. This driving change can happen anytime, local or highway driving. You need to have them come up with software fix to disable paddle shifters.

Front Drive shaft broke off vehicle while driving at 45 mph and lost control of vehicle. Vehicle is available for inspection. The vehicle lost control and almost flipped over when the drive shaft broke off. Problem was confirmed by dealer. Manufacturer has not inspected vehicle they had the dealer send pictures. No warning lights appear on dash before or after the incident.

Vehicle was in park on the drive way and rolled backwards about 20 feet before coming to a stop. Video from Ring camera is available in the link below. https://photos.app.goo.gl/QjvPBfN47gBhqLA37

-The new 2021 Jeep Grand Cherokee L-Limited was made to be a third, row off-road, all weather driven vehicle. #1: The front windshield is flush with the front pillars. This causes accumulated snow or off-road dirt to easily be pushed to the driver side window (with no way to wash off) and blocking the driver’s side mirror. This makes it impossible to to use the blind spot light on the side mirror. In my case, I had audio alarm turned off as not to wake the kids while driving across the country. So I had a couple of near misses until I was able to stop, clean the driver’s window and turn the blind spot alarm back on. This is not a big deal if driving in clear rain, just not off-road or snow. It’s available for inspection whenever needed. -Our safety was placed at risk by creating a blind spot, making my driver’s side mirror and sensor obsolete. This created me nearly striking the cars beside me. -I just returned from the dealership(Puyallup-Larsen Jeep)an hour ago and the staff admitted it was a flaw. They actually recommend I go buy some aftermarket window lip, that does not exist. It was disgraceful to say the least for them to admit a flaw and suggest I fix it on my own, after having my car for 8 hours and it having 3500 miles on it. -No warning lights other than the blind spot sensors activating that I could be sure was activated or not. #2: The third row seat over heated the phone charging cord, causing light cabin smoke and burning a slight hole in the gym bag. My 7 y/o twins were woken up and advised me she think she smelled smoke. I figured it was nothing, it a brand new vehicle. She said “something is burning Dad”. I turned the cabin light on as my 14 y/o said she now smelled something in the second row. I saw a light fog and immediately pulled over, ran to the back and yanked out the cord out of the car. The cord was overheated to my touch. The cord had burned the plastic bag the Happy Meal toy was inside. Available for inspection whenever.

VEHICLE LOCKS ARE NOT WORKING SAFELY. When locking doors on the vehicle the doors are easily opened when you pull the handle while sitting in the vehicle. All doors will open which is very dangerous especially since my grandkids sit in the back and can open the doors while the vehicle is in motion. I have a video showing the doors locked and i am able to open the doors when the vehicle is driving down the road.

Second incident in less than 2 months on Grand Cherokee L that has 2K miles. Vehicle experienced limp mode when stabilizer system malfunctioned when going 45mph. Began to stall and lost acceleration. Gas pedal was unresponsive. Second incident (~500 miles later) Power Steering Failure. Could not get vehicle out of garage. Luckily this malfunction did not occur on the highway. Was able to get it to dealer the next day and they fixed with software updates for only the effected power steering module. What other updates are needed and what happens if the braking system is next? I have lost all faith in Jeep’s ability to design a safe and reliable vehicle for my wife and 2 kids. My wife has anxiety driving her own car as well. The roll out of the L and Grand Wagoneer may be coming with potentially fatal flaws.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds, the steering wheel was difficult to turn. The contact drove the vehicle to the residence, restarted the vehicle after waiting approximately one hour and functionality was restored. The contact stated that the power steering warning message was illuminated. The vehicle was towed to a local dealer but was not diagnosed. The failure persisted. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 27,000.

When driving at highway speeds, the front hood flutters up and down really fast, which is a huge distraction as it draws the drivers attention and when the sunlight hits it just right, it causes a flashing beam of light like a strobe effect in the drivers eyes.

Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on Saturday, 12/4. The infotainment screen flashed off again and I noticed the transmission shutters and bangs during a downshift and when I lift off the gas pedal. It was observed on Sunday, 12/5 that the nightvision images freezes and glitches while using.

When weather is 50F power steering light turn on, no power steering is available.

Rough shifts from 1st gear to 2nd gear. When making a a full stop transmission does hard kick.

While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warning. Cars were blowing their horns. Also, the main screen which houses the back up camera and gps is not functioning. This issue was brought to the attention of the Jeep dealer about 2 weeks ago. I was informed that a part is needed. The part is expected around the 15th which is an inconvenience and safety concern..

The car lost communication with the Body Control Module causing multiple features to malfunction, including power steering, while we were on the road. It's a 2021 vehicle that we leased only 29 days prior to the incident. Yes, with multiple important features malfunctioning at once, we were at risk. Fortunately, we were not on a highway or driving in inclement weather or this would have been even more dangerous. The problem has been confirmed by the dealer. The vehicle was inspected by the dealer after the incident. There were no prior warning signs and the problems came about rapidly.

On 11/11/21 I started vehicle and placed in drive to pull out of driveway. Upon moving the steering wheel became locked and would not allow me to steer. The “Service active dampening system “ warning came on along with “Service power steering”. I was able to put vehicle in reverse and back into driveway but the steering was still not functioning. After vehicle sat off for few minutes I restarted and appeared fine but check engine light came on. I took to dealer the same day. After 3 days they could only determine that the computer had shut down. No other explanation or resolution except that if happens again to have it towed there. What if this were to happen while driving at highway speed?

This vehicle has been involved in two significant front end accidents and a rear end accident and the airbags have failed to deploy on impact during all three accidents. Direct damage occurred to the bumpers of the vehicles during all three incidents as well.

The high beams do not light when turned on by pushing the left stalk forward. They do function if the left stalk is pulled back. But after about a minute they turn off again. I experienced this on a dark highway with no traffic or other lighting outside.

During the first 3,000 miles of owning the vehicle, on 3 separate occasions, the vehicle has failed to shift from first to second gear, appearing to get stuck in neutral. Because this is occurring when the vehicle is first beginning to accelerate this is happening when entering intersections, changing lanes, and crossing lanes causing the vehicle to rev while either coasting (due to the positive motion prior to shifting) or sit motionless when on-coming traffic is approaching. The only way to get the vehicle back in motion is to completely stop the vehicle (irrespective of the dangerous location) put the vehicle in park, then back in drive, and try accelerating again in hopes that the vehicle will shift on a second attempt. One one of the three occasions so far, this occurred while exiting a parking lot but before entering a changing lane on a busy street. On another occasion it caused me to get stuck on a blind curve. The issue occurs intermittently and to date I have not been able to get the dealer to remedy the issue. Their text msg response at TransitTowne Jeep Chrysler Dodge RAM in Elma, New York, is that "..there is no codes in the system and there is no updates available for the software. There is nothing to diagnose if there is no code and everything checks out in the system. ... The Jeep does have an 8 speed transmission that is all electronically controlled and it can take some getting used to." This is the response I received after dropping the vehicle off at 10 a.m. and receiving a call the same day that my car is ready to be picked up at exactly 1:03 p.m. (which included the time to perform an oil change, tire rotation, resolve a missing trim issue, and investigate an issue with the tailgate). The only warning was the beep that goes off when the car is in close proximity of an impact (due to the other cars approaching as I try to get the back in motion) but the warning is useless until I can get the car back in motion to avoid an impact.

After first rain back floorboards we're soaked and now there is a mildew smell. Car does not drive correctly when excelling, and electronics are working sometimes and not others.

Ok the brake make nose the front and off the jeep Rockledge like the control arm is bad the fuse box in the engine room was replaced I here a rocketing sound on the right side off the front end off this not

Vehicle was purchased last month. Grand Cherokee L Altitude. Has <1,400 miles. Check engine light came on. Warning for Electronic stabilizer system. Lost acceleration. Vehicle stalled once coming to a stop. And then once I turned it back on and tried to drive, the vehicle would not accelerate over 25mph. Reset then car drove fine. But then incident occurred again. Glitchy software or modules. This should not occur in a BRAND NEW vehicle. Unsafe.

While driving, failure of breaks. White smoke billowing out of engine compartment limiting visibility. Smoke worsens with pumping break, appears to be burning break fluid. Requires parking brake to stop.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the “Call SOS” feature failed and was nonfunctional. The message "SOS call unavailable" was displayed. Also, while operating the vehicle, the left and right turn signals intermittently failed, and the message Left/Right turn signal error was displayed. The vehicle was taken to the dealer who was unable to duplicate the failure and no service was performed. The failure mileage was 800.

Ongoing software issues. The gauge cluster screen continues to glitch. Turning bright green or red/green vertical lines. RPM and MPH are still visibility but you lose all other functionality. Navigation on gauge cluster screen will get stuck in a loop, or flat out will not work/load. A few occasions have said the option is not available. Main console screen/system will randomly turn off and restart while driving. Bluetooth won’t hold a steady connection, kicks off randomly. Also, connection will create a clicking noise at times. Only way to stop it is to disconnect the device, turn off the car and reconnect to Bluetooth. Emergency call error notice when turning on vehicle. Approach lights randomly turn on/off when car is parked and keys are no where close to proximity. False warning lights pop up at night, flashing a red dog. Overall software system is very slow and unresponsive. I’ve taken the car into the shop to have them preform the “software recall” two times at separate dealership. Nothing has been fixed. I then allowed the dealership to keep my car for a week to troubleshoot. They claimed the problem had been fixed but I’m still experiencing issues. Took my car to the dealership 2 days after I picked it up, same issues. They were coming up on close and didn’t want to deal with the issue. The next morning the software bugged out again, took it back to the dealership and their “fix” was to factory reset the vehicle. I’ve been to the dealership a total of 4 times for this issue with no resolution. Jeep is unresponsive and does not care to fix the issues.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact noticed several unknown warning lights illuminated. The contact stated that the vehicle lost motive power and stalled. The contact attempted to restart the vehicle however, the vehicle would not restart. The contact had the vehicle towed to a local dealer who diagnosed that an electrical module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while at a stop sign or light the start-stop function engaged. The vehicle was randomly turned off. The start and stop function indicators are active and the hood is open. The vehicle was taken to the local dealer where the vehicle was driven for three weeks however, they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated the failure recurred. The manufacturer was not notified The failure mileage was approximately 200.

Sunroof shattered

While i was driving on slow moving traffic the engine was shut off, i select gear position to park and start the engine, that works but it happens few times,. Front passenger seat not align properly

Car does not down shift properly from 5th to 1st gear or shifts hard into upper gears causing the car to jerk or jolt into gear. The Sport mode engaged the steering becomes sloppy loose and car becomes unstable to maintain control, unless returned to auto mode. Dealership techs claim they cannot diagnose because the computer system does not show any error codes the repairs they have done are computer updates which were supposed to fix the transmission issues it did not. FCA Stellantis refuses to acknowledge the problem and has told the dealerships to not pull the car in for any work unless they can show computer code failure or they will not compensate the shop for any warranty work. Jeep knows there are many issues involving this model including engine shutting down while in motion and again refuse to warn Jeep owners this particular model puts them at serious risk for injuries and death if car fails while its being operated on freeways. Another major issue concerns usage of ACC the car can slam on brakes Inadvertently, or puts the car into neutral mode while traveling at speed limits up to 70mph. I have had my car in the shop over 6 times out of service for 18 days for the same problem, the dealers are being forced to cover up for the manufacturer for a faulty unsafe vehicle. The Technicians going so far as to blame the owner for operator error, yet the problem remains. This car is a menace and should be recalled.

My partner, and I bought a brand new Jeep Grand Cherokee L together. It was our celebration purchase to mark the start of our ability to finally blend our families and move our future forward. We bought the car because it’s a 6 seater, we have four kids and the two of us. Less than two weeks into the purchase She was driving down the highway when she heard a massive explosion from above and thought that she’d been shot. She could hear the glass rain down on her so she called the police and pulled over. She then called me panicked and upset. I knew the moment that she started to explain what had happened that the sunroof had popped / shattered not being able to withstand torsion within the normal flex of a large suv roof. I’d heard about this before as I had been cautious about purchasing a larger vehicle with a panoramic sunroof. I had researched it before buying my truck. But never experienced a sunroof explosion nor knew anyone that had had it happen. Immediately after consulting with state police and DOT (the searched for debris to cause the shatter and found none) we drove the vehicle immediately back to the dealership where we’d purchased the car a week or so before. Everyone at the dealership was extremely accommodating and immediately without question got us into a rental vehicle without worry of cost. Unfortunately the rental is only a five seater. That was mid August. Now in mid October we’re being told by Jeep that it wasn’t their fault and that we should pay for this, but that they’re doing us a favor by covering it under warranty. We’ve asked Jeep to get us into a new vehicle or refund us as they’re telling us it will take another 6-8 weeks for the part to get to the dealer. We’ve made 2 payments to a car that we don’t have and about to make another. Yet Jeep won’t reimburse us for the inconvenience. Truthfully she or I won’t ever be comfortable driving that vehicle again as we were extremely fortunate no one was hurt by shattered glass

While traveling at approximately 60 mph, the vehicles automatic braking engaged while no vehicles, people, or other items were in the vicinity of the vehicle. On a separate occasion, while traveling at approximately 20 mph, turning into a gas station, the automatic break engaged in the middle of the road. There were no other vehicles, people, or other items in the vicinity of the vehicle.

PURCHASE VEHICLE BRAND NEW FROM DEALER; A WHISTLING NOISE IS AUDIBLE FROM THE FRONT DRIVER WINDOW. A RATTLING NOISE IS AUDIBLE FROM THE SUNROOF. AN ERROR MSG IS VISIBLE ON THE INFOTAINMENT SCREEN REQUIRING SERVICE. THE FRONT COLLISION WARNING ENGAGED DRIVING ON A SHARP CURVE WITH NO VEHICLE IN VIEW CAUSING AN UNNECESSARY AND DANGEROUS BREAK EVENT. ALL ISSUES, EXCLUDING THE LAST REPORTED TO FCA DUE TO THE AMOUNT OF TIMES NEW VEHICLE HAS BEEN OUT OF COMMISSION (30+ DAYS) WHEN PURCHASED BRAND NEW.

Lane keeping assistance fails and disengages mid trips. The vehicle is then allowed to drift to other lanes without correct or alert.

Sometimes when first started and other times while driving, the main touch screen dies and certain functionality is lost though the car is still drivable. Everything controlled by the touch screen stops (radio, cameras, heating/cooling) but blinkers do not work, front wipers turn on and can't be turned off, high beams turn on and off, and cruise control turns on and off. If this happens while driving, a message saying "SOS Call unavailable. Please visit an authorized dealer" pops up. If it happens when the engine is first started, nothing appears on the screen.

As I was driving the suv completely turnoff and would not let me turn it back on for a couple of seconds. Pulled into a parking lot and turned off again. This is very dangerous, and scary.

High Beam headlights don't work when the headlight switch is in AUTO mode. Problem has been confirmed with Bozak Motors in Merrillville and they advised that there is a bulletin out advising them not to attempt repair as engineers are working on issue. Further research on my own reveled that they have 3 other of the same vehicles on lot with same issue. Seems like a safety issue when driving at night down country roads

Two separate incidents, my Grand Cherokee L has less than 100 miles on it. I pulled into a drive thru restaurant and the vehicle completely shut off, still in drive mode. Then 5 minutes later I went to pull into a parking spot, I put the vehicle in park, then it shut off again.

The accelerator throttle be became stuck in open throttle and an error message came on. I pushed the brakes it eventually stopped after like 5 seconds and slowed down when the error message came on and eventually came to a crawl, it was stuck ? of the way, but if I pushed it further it would not go. It was in track mode and I was using the paddle shifters. So I pulled over, stopped, and put it in park and restarted and it was fine. There were no symptoms prior to the issue. This was the first time it happened. It has not been inspected. It is available for inspection upon request. I had two other people in the car and no cars infront of me so I was fortunate, there could have been an accident.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 20-25 MPH, the GPS navigator screen inadvertently turned blank. There was no warning light illuminated. The contact stated that he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that the mechanic was unable to duplicate the failure. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer who informed the contact that they could not assist because there was no software update for the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 31.

On 7/29/2021, approximately 2pm, driving on Front Hall Rd. leading to our home. Reduced speed to between 15/20 MPH in order to slow down and prepare to turn right into our driveway. Suddenly, the engine shutdown. I had no brakes or power steering. The car came to a stop on its own, since nothing was working. A sign on the computer screen can on stating to put the car in park and restart the car. About an hour later I got the car to service department at I-10 Jeep, Ram dodge in Indio CA.. Today I called to get an update on my car. They said, service was calling Chrysler about the problem. They also said, one of their manager was driving a new grand cherokee L mode like mine and he had same problem with the engine shutting down. They did a computer update on his car, but it continued with engine shut down on test driving it. They advised that a factory rep. would be at the dealership on August 2nd or 3rd to review the problem. This is a serious safety concern when the engine shuts down while moving. Luckily, I wasn't traveling at a higher speed in heavy traffic when the engine shut down occurred. My car has below 400 miles. I purchased the car on July 15, 2021.

On three separate occasions on the same trip, the engine simply shut off at freeway speeds, requiring me to navigate to the shoulder. This was extremely dangerous as there was no propulsion control to avoid other traffic and no warning that it would happen. This is a brand new car with under 3,000 miles. No warning lights came on and all gauges were at normal range. When placed back in park, the engine restarted. Research reveals that for many years Jeep and Chrysler vehicles have displayed similar problems, resulting in numerous recalls and many Lemon Law lawsuits. The dealer has the car and is conducting an inspection.

While driving the vehicle shuts off and you’re required to stop before you can turn it back on. This has happened twice and the vehicle has less than 1000 miles currently in the shop with no estimated time of repair.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 25 mph, the vehicle decelerated and stalled with the check engine warning light illuminated. The vehicle was restarted and moved to the side of the road. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the transmissions lines had detached from the transmission cooler and there was fluid leaking from the vehicle. The vehicle was repaired. The contact called another local dealer Faulkner Chrysler Dodge Jeep Ram FIAT (6643 Carlisle Pike, Mechanicsburg, PA 17050, (717) 697-9448) and was informed that they were unable to service the vehicle for approximately two weeks. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 82,060.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after purchasing the vehicle from the dealer, she attempted to shift the gear selector to neutral, however, the gear shifter failed. The contact stated that the steering wheel ceased. The contact stated that there was no warning light illuminated. The vehicle was not drivable. The local dealer diagnosed the vehicle and informed the contact that the quadra drive needed to be replaced. The vehicle was repaired. The contact stated that the dealer attempted to repair the steering twelve times however, the failure persisted. The contact stated that recently the brake warning light was illuminated, and the contact was unable to turn on or turn off the vehicle. The contact took the vehicle to another local dealer Glendale Dodge Chrysler Jeep Ram Parts & Service (Glendale Dodge Chrysler Jeep Ram Parts & Service: (818) 242-4161) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 500.

Driving Jeep and engine stop, only had steering no brakes fortunately our speed was less than 10 miles per hr and we were in a parking lot. There is only about 770 miles on vehicle and we’ve owned the Jeep 3 weeks. Our concern is what would of happen if we were in heavy traffic, it was rush hour at the time? The dealer is picking up car tomorrow but that doesn’t fix our concerns!

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 35 mph, the sunroof glass exploded without warning. The contact pulled over and inspected the sunroof for a possible impact point however, there was none. The vehicle was not diagnosed nor repaired. There were no injuries. An appointment was scheduled to replace the sunroof at the local dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that whenever the heat or a/c was turned on, the cabin filter would release an unknown black substance into the air, causing his eyes to burn. The objects in the glove box were covered in an unknown black substance. The contact was concerned that the unknown substance could cause cancer and other health issues to himself and his passengers. The vehicle was taken to the dealer but the dealer informed the contact that there was nothing they could do and referred the contact to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer also referred the contact to another dealer Golling Chrysler Dodge Jeep Ram of Roseville (25800 Gratiot Ave, Roseville, MI 48066) and sent a new glove box for replacement. However, the service manager of Jeep Ram of Roseville (25800 Gratiot Ave, Roseville, MI 48066) informed the contact that all 2021 Jeep Grand Cherokee Laredo, were manufactured that way. The glove box was not replaced. The vehicle was not repaired. The failure mileage was 210.

I WAS DRIVING ON THE RD BY 20 MILES PER HR WHEN I LOOSE ALL THE BREAKS IN MY JEEP! FOR SOME REASON I PRESS THE BREAK AND HE GET COMPLETE TO THE FLOOR AND MY DASH START BLINKING WAS VERY SCARY I WAS WITH MY DAUGHTER IF I DRIVING MORE FASTER MAYBE I'M NOT HERE TODAY! I'M DON'T TRUST ANYMORE ON THIS CAR AND I STILL PAY FOR SOMETHING THE I DO T FEEL SAFE

I WAS DRIVING MY NEW GRAND CHEROKEE WITH 121 MILES ON THE ODOMETER. AS I WAS MOVING FORWARD WITH THE VEHICLE IN DRIVE AND WAS ATTEMPTING TO TURN AROUND TO- RE-ENTER A HIGHWAY THE ENGINE STOPPED. I IMMEDIATELY PUT THE VEHICLE IN PARK AND ATTEMPTED TO RESTART THE VEHICLE NUMEROUS TIMES WITH NO LUCK. THE VEHICLE WAS STUCK IN PARK WITH THE WHEELS TURNED TO THE LEFT. THE REST OF THE ELECTRONICS WORKED BUT THE THE VEHICLE LOCKED IN PARK IT COULD NOT BE MOVED. THIS REPRESENTS AN EXTREME HAZARD TO THE MOTORING PUBLIC AS IF I HAD GONE 10 FEET FURTHER AND THE ENGINE STALLED I WOULD HAVE BEEN IN THE MIDDLE OF A BUSY HIGHWAY. THIS IS TOTALLY UNACCEPTABLE ENGINEERING BY JEEP. TWO TOWING COMPANIES ATTEMPTED TO UNLOCK THIS VEHICLE FROM PARK WITH NO SUCCESS. VERY HAZARDOUS AND DISAPPOINTING WORK BY CHRYSLER.

WHEN I SHIFT THE TRANSFER CASE IN TO NEUTRAL, FOR TOWING BEHIND MY RV, AND THEN PUT THE TRANSFER CASE BACK IN TO GEAR SO I CAN DRIVE THE JEEP THE POWER STEERING IS INOPERABLE FOR 20-30 MINUTES. IF I HAD AN EMERGENCY THE JEEP WOULD NOT BE ABLE TO BE DRIVEN FOR THAT TIME PERIOD. THE LOCAL JEEP DEALER CAN NOT FIND ANY CODES INDICATING A PROBLEM. I HAVE SINCE TEST DRIVEN OTHER 2021 JEEP GRAND CHEROKEES AND FOUND THE SAME PROBLEM

JUST GOT A BRAND NEW 2021 JEEP GRAND CHEROKEE LIMITED X FOR LEASE TWO DAYS LATER NOTICED THE TRANSMISSION IS STALLING ENGINE IS STALLING THERE IS NO POWER WHEN I HIT THE GAS THE CAR DOESN'T GO. IT HAPPENED IN MOTION ON THE STREET.

I STOPPED ON A SLIGHT FORWARD FACING HILL, PUT THE CAR INTO P FOR PARK SO IT WAS STATIONARY, AND TURNED IT OFF. I GOT OUT, AND WALKED AROUND THE CAR TO OPEN THE BACK PASSENGER SIDE DOOR TO LET MY SON OUT. THEN AFTER ABOUT 1 MINUTE OF BEING PARKED CORRECTLY, THE CAR STARTED ROLLING FORWARD DOWN THE HILL ON ITS OWN (NOTE THAT THE WHEELS WERE TURNING SO THE CAR WAS NOT SLIDING). LUCKILY I GOT MY SON OUT, AND THEN THE CAR STOPPED ON ITS OWN AFTER ABOUT 30 YARDS (UNCLEAR IF IT STOPPED AS THE BRAKES ENGAGED AGAIN OR THE HILL WAS SOT ENOUGH THAT IT STOPPED ON ITS OWN). THIS HAS HAPPENED TWICE NOW. ONCE SEEMED LIKE AN ABERRATION, BUT TWICE IS VERY SCARY. AND THE SECOND TIME HAPPENED IN FRONT OF A CAMERA SO WE HAVE THE VIDEO AVAILABLE AT THIS LINK - HTTPS://WWW.DROPBOX.COM/S/CLQGWLM6VC9JEG2/JEEP%20ROLL%201.11.21%201130PM%20MST.MP4?DL=0

WHEN YOU GO OVER A BUMP YOU HAVE A LOUD HOLLOW THUMP OR BANG COMING FROM THE REAR SUSPENSION ITS NOT YOUR NORMAL NOISE FROM A BUMP THEIR ARE 2 DIFFRENT SOUNDS 1 IS NORMAL THE 2ND DOESNT BELONG THEIR. SOMETHING IS LOSS OR NOT SITTING CORRECTLY YOU CAN EVEN HEAR IT LOUDER IF YOU SIT IN THE BACK IF YOU REMOVE THE SPARE TIRE ITS EVEN LOUDER & MORE DISTINK ITS BEEN TO THE DEALER 2TIMES NOW ONCE OVER A WEEK DURING A SNOW STORM & WHEN I WAS TOLD THEY COULDNT FINF ANYTHING IT WAS RETURNNED WITH THE SAME AMOUNT OF MILES AS IT WENT IN WITH ALSO WITH 14" OF SNOW ON THE ROOF & THE FRONT GRILL WAS STILL FULL OF SNOW IT WAS NEVER EVEN TOUCHED

TL* THE CONTACT OWNS A 2021 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-45 MPH, THE TRANSMISSION FELT AS IF IT WAS SLIPPING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO IMPERIAL CARS (8-18 UXBRIDGE RD, MENDON, MA 01756; (800) 526-2886) TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF SEVERAL CYLINDER MISFIRES. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 500.

MY GRAND CHEROKEE HIGH ALTITUDE 2021 START JERKING DURING ACCELERATION AT 500 MILES APROX. THEN THE PROBLEM WAS MORE CONTINUES AND IN PARKING OR NEUTRAL THE CAR START JERKING, VIBRATION ENGINE AND EXHAUST SMELL WEAR. CHECK ENGINE FLASING. CODE P0304 WAS REGISTERED.