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2021 Subaru Ascent SUV AWD

0
Recalls
26
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 17%

Complaints
Recalls

26 Complaints

for 2021 SUBARU ASCENT
12/05/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4wmard5m3******
Summary

Unknown. I am smelling gasoline in the cabin of the car. A LOT of fumes fill my garage when I start the car. The car sometimes accelerates when I put it in park, resulting in more fumes. Fuel efficiency is lower than expected as well.

11/17/2021
Components: LANE DEPARTURE
Incident Date: 11/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD5M3******
Summary

The car constantly over-corrects when it tries to keep me centered in a lane on the highway. It always over-corrects to the left shoving me to the left into the adjoining lane, and potentially side swiping vehicles in the adjoining lane. It never over-corrects to the right. I reported this to the dealer and I was told that this is normal.

11/14/2021
Components: VISIBILITY/WIPER
Incident Date: 11/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4wmard1m3******
Summary

At 1 month old with 1,661 miles - the driver's side window started showing a cracked line that began to grow throughout the course of driving on a Saturday afternoon.

10/27/2021
Components: LANE DEPARTURE
Incident Date: 10/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4wmapd9m3******
Summary

The lane keeping assist pull abruptly into the other traffic lane when traveling on the highway for example when on a 4 lane road with two lane in the same direcstion and passing a semi truck the steering assist abruptly pulls the car into the truck's lane and requires immediate hard handed reaction to keep the car from hitting the truck. The lane assist on this subaru vehicle is more dangerous than it is helpful. Subaru is terribly un response to request for help although the car is less than 1-year old and has a mult-year extended warranty---subaru's customer service is the worst we've experienced. BTW my son's Honda Acura's lane assist is excellent!

10/12/2021
Components: POWER TRAIN
Incident Date: 09/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMAPD2M3******
Summary

When operating the 2021 Ascent, I experience intermittent problems at various shift-points in the CVT and at various RPMs. The transmission seems to shudder and slip between shift-points, and the shuddering sensation is so severe that it transfers up through the steering column and the steering wheel shakes. I have brought the vehicle to my dealership (Kocourek Subaru in Wausau), and they have acknowledged that the shuddering is taking place and even documented it in the 18K service invoice. They ran it through the protocols for NHTSA TSB 10185089, and were not able to achieve fluctuation in the gear ratio. Since the TSB test, the dealership again took the vehicle and has had it for ca. three-weeks, and have tested it, replicated the issues described above, downloaded data, sent data to Subaru of America, replaced some kind of sensor associated with the CVT, and sent additional data to Subaru of America, and are awaiting a response from SOA as to the next steps.

09/30/2021
Components: VISIBILITY
Incident Date: 09/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4wmardxm3******
Summary

The contact owns a 2021 Subaru Ascent. The contact stated that after the vehicle was parked in the garage, the contact returned to the vehicle and noticed a crack on the windshield. The crack was on the lower driver’s side of the windshield and moving upward. There was no impact to the windshield to cause the fracture. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,141.

09/15/2021
Components: STEERING,LANE DEPARTURE
Incident Date: 08/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD3M3******
Summary

On several occasions while using the lane centering feature, vehicle has taken a sudden violent move to the left into the on coming lane. No warning lights illuminated. Problem hasn’t been replicated by dealer.

08/08/2021
Components: VISIBILITY/WIPER
Incident Date: 06/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMALD8M3******
Summary

Three chips have showed up on my windshield. I called the dealer when I saw it. They said all customers pay out of pocket. Then I recently saw that there is an issue with the windshields. That Subaru corporate is now taking care of the issue. I am looking for information to move forward with getting my windshield fixed. It happened a few months ago.

07/23/2021
Components: STEERING
Incident Date: 07/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4wmapd8m3******
Summary

The contact owns a 2021 Subaru Ascent. The contact stated that while reversing out of the driveway and making a left turn, the steering wheel locked up and the contact could not turn the vehicle. The contact restarted the vehicle and the steering wheel to unlocked. The failure recurred with an unknown warning light illuminated. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 6,200.

06/26/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMACD6M3******
Summary

The windshield cracked without impact.

06/24/2021
Components: STRUCTURE
Incident Date: 06/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMALD1M3******
Summary

Hello, my vehicle 2021 Subaru Ascent Limited with Navigation Package had it's panoramic sunroof cracked while the vehicle was parked in the garage. Upon researching the internet, it appears that this issue is systemic design or material flaw for Subaru vehicles. Reference: https://www.torquenews.com/1084/subaru-cracked-windshield-lawsuit-grows-25-million-us-vehicles Is there a way NHTSA can help get the issue addressed? Thank you!

06/23/2021
Components: VISIBILITY/WIPER
Incident Date: 06/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD3M3******
Summary

On our first road trip in our new Ascent the windshield cracked. It rapidly spread about 18 inches. We heard no impact, saw no rock - just an ever spreading crack. We called a local Subaru dealer in Lexington, Kentucky who assured us the car was safe to drive home to Savannah. On the trip home we encountered a heavy rainstorm and noticed leakage at the crack. I am filing this after seeing the large number of Subaru owners reporting similar occurrences. We had just experienced another cracked windshield on a 2019 Subaru outback that we had repaired on 11 May 2021! There is something not quite right about this windshield in the Subarus.

06/10/2021
Components: ELECTRICAL SYSTEM
Incident Date: 06/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMAPD0M3******
Summary

After leaving liftgate open for a while, battery was dead. Learned from website that this was known issue for Subaru’s with automated liftgate. As i was camping with no cell signal, it was super difficult to get help and this could lead to the really big issue. This is the known issue for a while and I was shocked to Leane that Subaru did nothing to fix this.

06/08/2021
Components: VISIBILITY/WIPER
Incident Date: 03/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD4M3******
Summary

I purchased the vehicle Oct 2020. Since then the windshield has sustained 6 chips/cracks in the windshield. I found this to be unusual since I maybe have gotten 2 cracked windshields in 20+ years. I stared researching and found out this is an ongoing problem with Subaru windshields. I went to the dealer and was told they can do nothing about it. Appreciate any help.

05/14/2021
Components: STEERING,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Incident Date: 05/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMAJD6M3******
Summary

LANE ASSIST WITH CRUISE CONTROL OVER CORRECTS. ON MULTIPLE OCCASIONS WHILE ON THE FREEWAY USING CRUISE CONTROL THE LANE ASSIST PULLED ME INTO THE OTHER LANE INTO OTHER VEHICLES. I HAVE ALMOST HIT OTHER VEHICLES. THE PULL IS TOO STRONG AND CROSSES LANES. IF NOT FIXED BY SUBARU, ACCIDENTS WILL OCCUR.

05/03/2021
Components: VISIBILITY/WIPER
Incident Date: 05/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMAFD2M3******
Summary

CRACK APPEARED SPIDERED ACROSS THE WINDSHIELD JUST WITHIN THE 60 MINUTES OF US LEAVING OUR CAR IN MAMMOTH CAVE STATE PARK INFORMATION CENTER PARKING LOT ON SATURDAY. SUCH A TINY CRACK SPIDERING LIKE THAT IS CONCERNING TO ME ESPECIALLY COMING FROM A 2015 SUBARU LEGACY THAT HAD THE NEW WINDSHIELD CLASS ACTION. WE DID NOT SEE THAT CRACK AT ANY TIME BEFORE. THIS WAS PURCHASED IN THE END OF FEBRUARY.

04/18/2021
Components: LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
Incident Date: 04/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMACD9M3******
Summary

LANE ASSIST WITH CRUISE CONTROL OVER CORRECTS. ON MULTIPLE OCCASIONS WHILE ON THE FREEWAY USING CRUISE CONTROL THE LANE ASSIST PULLED ME INTO THE OTHER LANE INTO OTHER VEHICLES. I HAVE ALMOST HIT TWO OTHER VEHICLES. THE PULL IS TOO STRONG AND CROSSES LANES. I HAVE TO KEEP IT OFF. FORWARD COLLISION DOES NOT ENGAGE.

03/18/2021
Components: STEERING,LANE DEPARTURE
Incident Date: 03/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMAED5M3******
Summary

THE 2021 ASCENT HAS LANE CENTERING ASSIST WITH VERY STRICT MARGINS. IT IS A CONSTANT TUG OF WAR WITH THE VEHICLE WHEN LANE CENTERING IS ACTIVE. WHEN YOU LET THE CAR TAKE OVER, IT VIOLENTLY JERKS YOU INTO THE NEXT LANE. THIS PROBLEM HAS BEEN CROSS CHECKED WITH OTHER USERS ON A SUBARU FORUM AND ALL HAVE THE SAME ISSUE. THE CAR OVERCORRECTS AND IS PRONE TO CAUSE AN ACCIDENT AT SOME POINT. I AM LUCKY NO ONE WAS IN THE LANE NEXT TO ME WHEN THE CAR SWERVED ME INTO THE NEXT LANE. MY 2021 IS A REPLACEMENT OF A 2020 MODEL BECAUSE THE 2020 WAS DEEMED A LEMON. THE 2020 MODEL DID NOT HAVE LANE CENTERING BUT LANE KEEP ASSIST INSTEAD. THE 2020 DID NOT VIOLENTLY JERK INTO THE NEXT LANE. THIS ISSUE HAS BEEN REPORTED TO LESLIE KARPIAK AT SOA WHO HELPED ME THROUGH MY LEMON ISSUE ON THE 2020 MODEL. I REQUESTED A FULL BUY BACK AND SHE SUGGESTED I HAVE MY CAR INSPECTED AT A DEALERSHIP, BUT THAT IS A LENGTHY PROCESS AND I HAVE ALREADY SPEND 3 MONTHS IN AND OUT OF DEALERSHIPS WITH MY 2020 MODEL. THIS APPEARS TO BE A COMMON ISSUE ON ALL 2021 MODELS AND SHOULD BE INVESTIGATED FULLY. I AM HOLDING SUBARU 100% LIABLE WHEN AN ACCIDENT OCCURS BECAUSE OF THIS LANE CENTERING ISSUE. THIS ISSUE HAPPENS ON A CONTINUOUS DRIVING BASIS. YOUR HELP AND ASSISTANCE IS GREATLY APPRECIATED FOR THE SAKE OF SAVING LIVES.

03/17/2021
Components: FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Incident Date: 03/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMALD9M3******
Summary

THE LANE ASSIST FEATURE (ONLY AN OPTION WHEN USING ADAPTIVE CRUISE CONTROL; NOT THE SAME AS LANE CENTERING WHEN NOT USING THE ADAPTIVE CRUISE CONTROL [THE BASICS LANE CENTERING WORKS JUST FINE]) SEEMS OVERLY AGGRESSIVE. EACH TIME I HAVE USED LANE ASSIST WITH CRUISE CONTROL, IT JERKS THE CAR VERY ABRUPTLY AT TIMES, ALMOST TO THE EXTENT OF SENDING IT INTO ANOTHER LANE IF I DO NOT INTERVENE. I NO LONGER FEEL SAFE USING LANE ASSIST, SO I TURN IT OFF WHEN USING CRUISE CONTROL. I AM VERY CONCERNED IT'S GOING TO CAUSE AND ACCIDENT. THIS HAS HAPPENED AT LEAST 5 TIMES NOW WHILE DRIVING ON THE FREEWAY (EVERY TIME I HAVE ATTEMPTED TO USE LANE ASSIST).

03/07/2021
Components: STEERING,LANE DEPARTURE
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD9M3******
Summary

VEHICLE WANDERS ON THE HIGHWAY. WHEN PASSING A VEHICLE ON THE ROAD THE LANE CENTERING ASSIST TRIES TO HUG THE CENTERLINE AND THE DRIVER MUST KEEP PULLING HE VEHICLE BACK TO THE CENTER OF THE PASSING LANE. A SHORT LAPSE OF STEERING COULD PULL THE VEHICLE INTO THE SIDE OF THE VEHICLE BEING PASSED. FULL TIME JOB TO KEEP THE VEHICLE FROM WANDERING WHEN VERY LIITLE WIND AND ALMOST IMPOSSIBLE TO KEEP IT FROM WANDERING WHEN THE WIND IS BLOWING 15-20 MPH. NOT A PLEASANT RELAXING DRIVE.

03/01/2021
Components: VISIBILITY/WIPER
Incident Date: 02/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMAFD5M3******
Summary

WINDSHIELD IS CRACKING FOR NO APPARENT REASON, STARTING AT THE BASE OF THE DRIVER SIDE CORNER AND SPREADING 2-5 INCHES PER DAY. NO IMPACT POINT IN WINDSHIELD.

02/08/2021
Components: ELECTRICAL SYSTEM
Incident Date: 12/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD8M3******
Summary

AT 1667 MILES ON MY BRAND NEW SUBARU ASCENT THE BATTERY WAS COMPLETELY DRAINED WHILE MY WIFE WAS OUT SHOPPING. THE BATTERY NEEDED TO BE REPLACED. NO CHARGE TO ME, HOWEVER AT 1667 MILES THAT IS AN ISSUE. THERE IS A DEAD SUBARU ASCENT BATTERY CLUB THAT N FACEBOOK DEDICATED TO THIS ISSUE AND LAWYERS STARTING TO GET READY FOR CLASS ACTION LAW SUIT. VEHICLE WAS PARKED WHEN THIS HAPPENED. DEALER COULDN'T EXPLAIN WHAT HAPPENED.

01/24/2021
Components: ELECTRICAL SYSTEM
Incident Date: 12/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD8M3******
Summary

MY WIFE PARKED THE VEHICLE AND WHEN SHE WENT TO START IT THE BATTERY WAS DEAD AT ONLY 1667 MILES.

01/20/2021
Components: VISIBILITY/WIPER
Incident Date: 01/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD6M3******
Summary

THE WINDSHIELD OF OUR NEW SUBARU ASCENT TOURING 2021 JUST CRACKED ON ITS OWN ONLY A COUPLE OF WEEKS AFTER PURCHASE. THE CRACK IS NOW ABOUT 10IN AND KEEPS GETTING LONGER((

01/08/2021
Components: VISIBILITY
Incident Date: 01/02/2021
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A OWNS A 2021 SUBARU ASCENT. THE CONTACT STATED THAT WHILE DRIVING AT MID LEVEL SPEED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE WINDSHIELD. UPON INSPECTION, THE CONTACT NOTICED THAT A CRACK HAD INFORMED ON THE DRIVER'S SIDE WINDSHIELD RIGHT ABOVE FRAME. OVER TIME, THE CRACK EXTENDED FROM THE DRIVER'S SIDE TO THE MIDDLE RIGHT BELOW THE REAR VIEW MIRROR. THE CONTACT STATED THAT THE CRACK OBSTRUCTED HER VISION WHILE DRIVING. THE CONTACT CALLED SPORT SUBARU SOUTH (9951 ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837) WHERE THEY INFORMED HER THAT THEY WERE UNABLE TO SERVICE THE VEHICLE. THE CONTACT ALSO ATTEMPTED TO REACH THE MANUFACTURER BUT SHE WAS UNABLE TO REACH A REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 360. THE VIN WAS NOT AVAILABLE.

01/04/2021
Components: VISIBILITY/WIPER
Incident Date: 12/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4WMARD1M3******
Summary

OUR WINDSHIELD ALREADY HAS NUMEROUS CHIPS AND ONE CRACK THAT WE REPAIRED. WE HAVE ONLY HAD THIS CAR SINCE OCTOBER BUT IT SEEMS LIKE THE WINDSHIELD IS VERY BRITTLE. WE HAVE HAD SOME WINTER WEATHER LATELY SO THERE WAS EXCESSIVE JUNK IN THE ROAD AND SAND BUT OUR OTHER VEHICLES HAVE NOT HAD THE SAME ISSUES.

0 Recalls

for 2021 SUBARU ASCENT

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