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2021 Tesla Model X 5-Seat SUV AWD

5
Recalls
14
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 9.3%

Complaints
Recalls

14 Complaints

for 2021 TESLA MODEL X 5-SEAT
01/30/2022
Components: UNKNOWN OR OTHER
Incident Date: 01/30/2022
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCDE27MF******
Summary

While driving, every few miles, an error will pop up on the instrument panel display that reads "Park Assist unavailable". This happens when driving normally, when not attempting to park, at any speed, with autopilot on or off. The error is accompanied by three, loud, beeps. They are of sufficient volume, and happen with sufficient frequency, that they are distracting from safe driving. They repeat every few miles, endlessly. I took the car in for service and was told the following: 1. The error is "normal". (Even though it refers to parking, and it happens when not parking.) 2. The problem cannot be fixed. 3. The sound accompanying the error cannot be muted. 4. This happens in all Tesla Model X cars. This is an ongoing issue, and occurs almost every drive. I'm supplying today's date as the "date incident occurred".

01/20/2022
Components: UNKNOWN OR OTHER
Incident Date: 01/18/2022
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCDE4XMF******
Summary

Hello, I wanted to alert you to Tesla's v11 software update for cars. This is the software we need to use for climate, lights, and most other functions has new and unsafe UI layout that I consider a safety issue. Icons have become tiny and difficult to see, they are also now nested in submenus, and the whole interface requires a driver to take their eyes off the road for a significantly longer amount of time to accomplish simple tasks like enabling or adjusting heating controls.

12/17/2021
Components: VISIBILITY/WIPER
Incident Date: 12/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCBE53MF******
Summary

There is a windshield defect on MY vehicle but check the boards, it is a common problem. The windshield has a mottling defect which is not obvious in normal light BUT - drive into the sun and suddenly you are blinded. It must be a known situation as the boards report this on many different models. We have owned a prior Tesla X so it is not us getting used to the car, it is a defect.

11/09/2021
Components: POWER TRAIN
Incident Date: 09/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCBE23MF******
Summary

The front half shafts have failed 3 times already on this car, creating a safety hazard.

10/26/2021
Components: SUSPENSION,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
Incident Date: 10/16/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 5YJXCAE26MF******
Summary

On 10-16-21 Saturday around 7:40 PM, I was going to my brother-in-law's house which is on the left side of the road I was driving. It is a single lane road in a busy residential area. I wanted to park outside of the house by the road. I took a left turn towards the gate, then slight reverse and put in drive to pull to park parallel to the road. My Tesla Model-x went into 'Sudden Unintended Acceleration' mode, went left to right to left in a violent way, picking up speed like a rocket. I applied the breaks repeatedly, but the car did not stop and continued to race on the road for about 0.3 mile where the road takes slight left turn. It went and crashed into a 40 ft tall big pine tree at probably more than 150 mph. It knocked off part of the compound wall of the owner, and passenger front tire blew away and landed in their front yard. I had the seat belt on. No other vehicle involved. I was the only occupant in the vehicle. No fire. I called 911 from my cell phone. I opened the driver side door manually and got out. Police took the report from me and took pictures. The report will be in another 3 days. Ambulance took me to hospital. Broke rt Ulna, Lumbar 2 vertebra, Pneumothorax lt lung with collapse of left lung, s/p chest tube. Also cervical muscle strain/ rupture. Discharge after 3 days. Still lot of back pain. Unable to go to work. Car is total loss. I have Tesla insurance. Reported the accident to Insurance. Adjuster still working on the claim. Requested to 'Preserve the car' for further investigation. 7-14-21: When I stop at a light, the front end of car goes up by about 4 inches. Took to Tesla service center and I was told it is adaptive suspension and it is normal. 8-10-21. When I apply break to stop at a red light, and when I turn on Left turn signal, power shuts off completely, everything blank in the middle of busy traffic, had to reset power. very scary. Happened twice. complained. Tesla remotely updated SD card. Happened again on 10-15-21.

09/13/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCBE21MF******
Summary

The touchscreen and instrument panel/dash screen went black and shut down on several occasions while driving the vehicle. I was not able to see how fast I was going and no indication of whether my turning signal or lights were working. But mostly, it was just scary. I have documentation of all the recent occurrences that this has happened, but it has been more than that (all times on Central Standard Time): 5/5/21 - 3:30pm 5/22/21 - 11:37am 5/25/21 - 11:20am 6/1/21 - 9:18am 6/12/21 - 8:00pm 8/23/21 - Car screens did not work, but did not black out 9/10/21 - 6:50pm

08/31/2021
Components: UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Incident Date: 08/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCAE26MF******
Summary

My SD card failed and had to be replaced on my 2021 model X. The car's screens went completely blank during the 2021.24.3 software update. Car lost all power while park, failed to turn on after 3+ hours, had to be towed to service center. There was told the SD card failed and had to be replaced. This faulty SD card seems to be more than just a 2016-2018 issue.

07/06/2021
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
Incident Date: 07/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCDE20MF******
Summary

Since delivery in December 2020 the computer MCU has shut down for two minutes while driving over a dozen times. The computer reboots after a couple of minutes but during this time it disables all instrumentation, turn signals and other driver information. I brought it in to the Tesla Service Center in Highland Park, Illinois with a list of dates and times that it shut down and they told me it was a known firmware issue and that there would be a solution sometime in the future. I don't believe a 2021 Tesla that cost nearly $100 K would force me to stick my arms out the window to make turn signals.

06/28/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCDE40MF******
Summary

Since my delivery date of 12/4/2020 I have had four different times where both of the screens on my Tesla Model X have gone blank. On two of the occasions the vehicle was parked but on two other occasions the vehicle was being operated at highway speeds on the highway. I have also experienced partial software downloads from Tesla twice. It is very discomforting to be traveling an interstate highway at 75 mph and have all the screens that display information necessary to operate your vehicle go blank. I have had one mobile technician look at the incomplete software download issue on 2/11/2021 state that maybe a new CPU/MCU needs to be installed. There are other posts at : https://hiride.com/tesla-fix-black-touchscreen/ that show similar touchscreen issues. With my latest Service trip on 6/22 - 6/24/2021 the San Antonio, TX Service Center was "unable" to recreate the problem and their diagnostics didn't show any issues. However just 3 days after I picked up the vehicle had the blank screens issue showed back up. Since Tesla service is exclusive to Tesla I cannot get a "second opinion" on the issue. And Tesla seems to believe this is a non-issue and a minor inconvenience that "just happens from time to time." "Nothing to worry about." I on the other hand consider this a safety issue. Please help by looking in to this problem and helping other Tesla owners to get this resolved.

04/18/2021
Components: ELECTRICAL SYSTEM
Incident Date: 04/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCDE29MF******
Summary

WHILE DRIVING THE CAR LOST POWER TO ALL SCREENS AND FUNCTIONS SUCH AS SIGNALS AND SPEEDOMETER ALL STOPPED WORKING. THE COMPUTER SYSTEM REBOOTED IN 10 SECONDS. THIS HAS HAPPENED 4 TIMES IN MATER OF 3 MONTHS.

04/02/2021
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
Incident Date: 01/31/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 5YJXCBE25MF******
Summary

I PURCHASED A TESLA MODEL X ON 14 NOV 2020 AND HAD BEEN DRIVING JUST AROUND 2 MONTHS. AT AROUND 11:10PM OR SO AS WE WERE CRUISING ON THE I-580, AND WERE 2 EXITS NORTH OF THE 680 HIGHWAY, THE ENTIRE INSTRUMENT CLUSTER IN THE CAR WHICH INCLUDED THE LARGE SCREEN AND THE DRIVER'S INSTRUMENT PANEL WENT COMPLETELY DARK. WE WERE BAFFLED AS THIS WAS SOMETHING WE NEVER ENCOUNTERED BEFORE. WE BEGAN PULLING OVER TO THE SIDE WHEN AFTER ABOUT A COUPLE OF MINS THE LIGHTS CAME ON AND THE PANEL SHOWED THAT WE HAD JUST AROUND 30 MILES OF RANGE LEFT. WE THEN PROCEEDED TO THE NEAREST CHARGING STATION WHICH HAPPENED TO BE THE TESLA FACTORY AT 45500 FREMONT BLVD, FREMONT, CA, 94538. AS WE REACHED THE CHARGING STATION WE SLOWED DOWN THE CAR BY TAKING FOOT OFF THE PEDAL AND WAS ABOUT TO CHANGE GEARS TO REVERSE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND ENDED UP HITTING ONE OF THE CHARGING STATIONS. THE CAR FINALLY CAME TO A HALT AFTER STRIKING AND MOUNTING OVER THE CHARGING STATION. THE CAR STRUCK THE CHARGING STATION HEAD ON FROM THE FRONT AND AROUND THE MID LEFT PART OF THE FRONT BUMPER. WE WERE ALL SHOCKED TO SEE THAT NONE OF THE AIRBAGS WERE DEPLOYED, EVEN THOUGH THE COLLISION WAS PRETTY NASTY. WHILE THREE OF US MANAGED TO GET AWAY BADLY SHAKEN AND WITH STRAINED BACKS, ONE OF THE OCCUPANTS WAS SITTING IN THE REAR AND WAS IN THE PROCESS OF TAKING OFF HER SEAT BELT AS THE CAR WAS SLOWING DOWN. SHE WAS THROWN OFF HER SEAT AND SUFFERED INJURIES TO HER FACE. TESLA REFUSES TO ACK ANY VEHICLE ISSUE AND HAS NOT SHARED ANY ACCIDENT INVESTIGATION REPORT.

03/20/2021
Components: SUSPENSION
Incident Date: 01/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCDE46MF******
Summary

HERE IS A 2021 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39434989?TENANT=US&ROWNUMBER=19 THE BACK WHEEL AND SUSPENSION HAS SNAPPED OFF. THIS IS NOT THE RESULT OF A CRASH IT IS THE RESULT OF A MANUFACTURING DEFECT. THE LOWER CONTROL ARM HAS CRACKED IN HALF ALLOWING THE WHEEL TO GO WHOMPABOUT. JUST LOOK AT THE PHOTOGRAPHS. THESE LOWER LINKS HAVE SNAPPED MANY TIMES ALREADY AND HAVE CAUSED FATAL CRASHES. PLEASE PUT A STOP TO THIS TESLA MADNESS. THANK YOU. KEEF

02/24/2021
Components: POWER TRAIN
Incident Date: 02/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCDE2XMF******
Summary

UNDER MEDIUM/HEAVY ACCELERATION, THERE IS A RATTLING/GRINDING SOUND LIKE SOMETHING IS COMING LOOSE. TESLA SAYS ITS NORMAL. ITS AN ONGOING ISSUE AND TESLA REFUSES TO REPAIR.

02/11/2021
Components: ELECTRICAL SYSTEM
Incident Date: 02/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 5YJXCAE48MF******
Summary

WE GOT A 2021 TESLA X FOR JUST ONE MONTH. BUT THE COMPUTER HAS DEAD THREE TIMES WHEN I WAS DRIVING IN HIGH WAY AND HAVE MY TWO KIDS IN THE BACK SEATS. TWO OUT OF THE THREE TIMES I HAD TO PULL OVER MY CAR TO TURN OFF THE ENGINE AND TURN IT ON AGAIN. ONE OF THE TIMES THE COMPUTER CAME BACK AGAIN BY IT SELF AFTER BEING DEAD FOR COUPLE OF MINUTES. LUCKILY I DID NOT USE SELF DRIVE MODE THOSE DRIVES. OTHERWISE WHO KNOWS WHAT THE CONSEQUENCES WILL BE. I SPOKED WITH A CUSTOMER SERVICE AND BEEN TOLD IT'S A VERY COMMON OCCURRENCE FOR THEIR CAR. HOWEVER THIS IS NOT COMMON FOR US. THIS REALLY AFFECTS OUR SAFETY SINCE THE MONITOR CONTROL EVERYTHING. I HAVE TWO SCHOOL AGE KIDS AND I HAVE DRIVE THEM TO SCHOOL AND AFTER SCHOOL'S ACTIVITIES. SO THE SAFETY IS NUMBER ONE PRIORITY CONCERN FOR US.

0 Recalls

for 2021 TESLA MODEL X 5-SEAT

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