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2021 Toyota RAV4 SUV AWD

0
Recalls
49
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 15.5%

Complaints
Recalls

49 Complaints

for 2021 TOYOTA RAV4
02/01/2022
Components: FUEL SYSTEM, GASOLINE
Incident Date: 12/01/2021
Crash: No
Fire: No
Vehicle Identification Number: JTMRWRFV0MD******
Summary

Toyota RAV4 2021 fuel tank capacity should be 14.5 Gallons as per manufacturer but never managed to pump close to 12 Gallons. Called Dealer but refuse to acknowledge the defect

01/26/2022
Components: STRUCTURE
Incident Date: 12/21/2021
Crash: No
Fire: No
Vehicle Identification Number: JTMRWRFV6MD******
Summary

Vehicle's hood has adhesive separation. The defect is located at the bottom of the hood closest to the windshield. Air infiltration is causing the inside of the hood to flex at speeds higher than 40mph. This flexing will cause adhesive in other parts of the hood to separate and fail as well, which will in turn will increase the air infiltration and drag on the hood itself which will more than likely affect the hood latching system. This is a major safety concern that the company tells me is a "characteristic" of the vehicle.

01/23/2022
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 12/13/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 2T3Y1RFVXMC******
Summary

I had 2 sudden acceleration incidents. The first occurred 10/6/21.My car lurched forward & hit a pole. I was with my mom who saw me press the brake, which did not engage. My car has an auto-braking system which did not function as designed. I took it to Toyota.They determined there were no issues w/the vehicle. I insisted there was something wrong & warned this will happen again & could be much worse. I felt defeated but hoped it was an isolated glitch & hoped for the best. Fast forward 2 months to 12/13/21 I was in a drive-thru using the hold button, which is a feature that holds the brake in place, so my foot was not on any pedal. All of a sudden, my car began to accelerate & the brakes would not engage. An error message on the dash said “BRAKE MALFUNCTION”. I could not stop the car. I put in park, but it did not stop the car. The car jumped the curb & drove into oncoming traffic & hit two cars. They were traveling north, I was traveling west. It’s a miracle another car did not hit & kill me. The most frightening experience of my life. I had the car towed to Toyota as the front wheel blew out & could not be driven. Another inspection was done & once again Toyota came back with “they could not find anything wrong with the vehicle.” And added that the brakes were never engaged, which is an outright lie & utterly insane. I spoke to an attorney & what he told me was quite eye opening. He has been practicing product liability law for 30 years. He told me the letter received from Toyota was a standard letter that all car companies respond with. They never admit a problem unless forced to, usually by the govt, to do a recall after enough people file a complaint. I really believed Toyota would tell the truth. I never imagined they would lie & participate in a cover-up. They would rather fight you in court. As mentioned earlier, my car has an auto braking system, so why didn't it work? Clearly it malfunctioned. My hope is that this deceit by car manufacturers ends.

01/19/2022
Components: STEERING
Incident Date: 01/19/2022
Crash: No
Fire: No
Vehicle Identification Number: 2T3W1RFV7MC******
Summary

Purchase vehicle 2 weeks ago and the tire pressure light has come on 2 times, along with the truck sliding at turns, it also is very bumpy and unstable on expressway, very scary. Would like to get another vehicle.

01/03/2022
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3E6RFV7MU******
Summary

Toyota of Portland sold me a used 2021 RAV4 hybrid XSE with a defective gas tank. The gas tank does not carry the 14.5 gallons as advertised, the gas gauge cluster is inaccurate, and the mileage remaining on the dash cluster is inaccurate. These defects were not disclosed to me prior to the sale. Immediately after seeing the problem, I brought the vehicle in for service at Vancouver (WA) Toyota. They botched the repair job and the vehicle is emitting gas vapors non stop. Over the weekend, my house was inundated with gas vapors and my household and I experienced dizziness, irritability, poor eyesight, and nausea.

01/03/2022
Components: SERVICE BRAKES
Incident Date: 01/03/2022
Crash: No
Fire: No
Vehicle Identification Number: 2T3P1RFVXMW******
Summary

During inclement weather (snow) this morning, I went to brake and it felt like my car sped up instead of slowing down. I tried pressing my brakes again and it did the same thing again.

12/18/2021
Components: UNKNOWN OR OTHER
Incident Date: 12/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3C1RFV5MC******
Summary

I was driving down an open road when I suddenly heard a loud rattling noise and a huge explosion. Luckily, there wasn’t any cars around us and we weren’t going very fast. As you can imagine this was very shocking and distracting and I was eventually able to pull over to the side of the road to investigate what had happened. I had my 9 month pregnant sister as well as my 4 month infant in the car. What we found was the sunroof of my car had exploding upwards and there were shards of glass everywhere. We had been experiencing extreme weather conditions the past few days and had to assume this to be the cause. There was no one around us nor anything above us and my car is kept under a carport. An external force would not cause the sunroof glass to explode upwards, it would be the exact opposite and smashed downwards.

12/17/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 12/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3F1RFV1MC******
Summary

To whom this may concern, I have had many problems with the Toyota Rav-4. I had so many problems with my 2017 Rav 4, that I under pressure upgraded to the 2021 LE version. I have had many problems with the breaks. I have brought it in (3) times to be serviced since I purchased it in March of 2021. The breaks are still squeaking. I have also had problems with the electrical system. The dash panel comes on, and abruptly shuts down when it feels like it. My wipers also come on intermittently. Every time I try and talk to Toyota about this they tell me there is nothing wrong. This same thing happens with the 2017, until my breaking mechanism stopped. I am looking for someone to look into this matter because these are dangerous conditions and unacceptable especially for new cars.

12/13/2021
Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 12/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3P1RFV0MW******
Summary

I found the moonroof of my 15-day old 2021 Toyota RAV4 spontaneously exploded while sitting parked in my driveway. As the shade that covers the moonroof was open, I incurred minor abrasions from not realizing that the "s**t on my console" was not dust or fuzz, but tiny shards of broken glass that I had already swiped with my hand. There is a large, jagged hole near center on the rear section of glass and the entire moonroof is shattered. Strangely, the glass around the hole is bowed outward as if something was shot through from the inside of the vehicle. Thankfully I was not driving & did not have my kids in the car with me when it happened because there would have been definite safety issues for me, my passengers, and any others out on the road with me. The car was last used about 6:30pm on Saturday, 12/11/21 and not used again until about 11:15am on Monday, 12/13/21. It spent the time not being used parked towards the rear of my driveway, shaded by my house. There are no trees or other possible falling hazards near my driveway and nothing found in or around my car to suggest a projectile/object was involved.

12/08/2021
Components: UNKNOWN OR OTHER
Incident Date: 12/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3S1RFV6MW******
Summary

Water is leaking into the cabin from around the roof rails, this could lead to water getting into the side airbag system and causing a failure in the airbag system.

12/04/2021
Components: SEATS
Incident Date: 10/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3D6RFV5MU******
Summary

My 2021 Toytoa rav4 Hybrid limited has memory seat buttons. However they don't light up at night or even if the headlights are turned on. There are two memory seat buttons. In a scenario where there are two drivers and one is a larger driver with more girth, and the second is a much slimmer driver, there will be significant distances between the positions. At nightime(or whenverer it is dark, when the larger driver sits in the vehilce and accidentally presses the power seat memory button for the slimmer driver(this can happen since Toyota decided not to illuminate the button in any way(at least they should have did it while the vehicle is in the parked position), the larger drive can get squished, hurt, possibly even die as the seat moves forward toward the steering wheel. Now in the toyota manual, it does say that if any power button is pressed again, the seat should stop. What actually happens is that the driver becomes panicked and pressed the button over and over again and the seat continues closer to the steering wheel. I was able to stop this the first time by pure accident by reaching between the door and the seat to my seat position controls. This is an accident waiting to happen! Toyota needs to illuminate the power seat buttons (at least in the parked position). The seat memory buttons cannot to be used in any other driving position so we are thankful for that. There may be other trims and years of the rav4 that have this issue. The best way to understand this issue is to experience this for yourself. Get a car with memory seat positions. Have two positons set, one positon will be very close to the steering wheel. Have a larger driver with more girth sit in and then press the button for the slimmer driver's postion. Do this at nightime.

11/26/2021
Components: UNKNOWN OR OTHER
Incident Date: 10/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3P1RFV4MC******
Summary

I have a 2021 Toyota RAV4. There is a noise in the B pillar. The sound is faint, dealership has replaced the entire seatbelt. The noise is still there. Today was the 4th time to the dealership, the technician drove and service advisor both was in the vehicle today and all of a sudden they can't hear anything. The driver side mirror also shakes when driving and by just shutting the door. My safety concerns are both the B pillar and mirror shaking. I'm concerned the B pillar may not have been properly welded and may fail in a collision The rattle started at 22 miles and now has approximately 1800 miles.

11/14/2021
Components: STEERING,LANE DEPARTURE
Incident Date: 10/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3D6RFVXMU******
Summary

We bought our new 2021 Toyota RAV4 Hybrid on Sept. 1, 2021, but didn't drive it on a highway until Oct. 4, 2021. On that day, I was driving on Interstate Hwy 70. I entered that highway near Copper Mountain, CO and was driving east to return to Denver. It is a big highway with wide, well marked lanes. I set my cruise control speed to 63 mph. Almost immediately, I noticed that the Lane Centering steering adjustment system seemed to be taking the car from close to the left lane line to close to the right lane line, and back and forth. A couple of times, it even drifted to or over the lane line and triggered the Land Departure Alert alarm. At first, I tried to overcome the automated Lane Centering adjustment by manually steering against it, but the swaying back and forth across the lane became increasingly wide and violent. I was unable to control it. It was terrifying. For a moment, I was sure that I would crash. I don’t know if I hit the brake pedal, but I did quickly press the CANCEL button on the cruise control, and that ended the swaying back and forth. The whole experience lasted probably less than one minute, and at no time did I notice any alarms or warning signals. I took the car to my dealership and asked them to check the functioning and settings of the cruise control and lane tracing assist functions. They told me that my settings were normal and that everything was working properly. I informed Toyota customer service about the problem and told them of my near crash. They consulted with my dealership's service department and repeated that everything was working properly. Neither the dealer nor Toyota customer service offered any explanation of reasons for my near crash. I have continued to drive the car, but I have tried to disable all the "safety" features that allow the car to take control of my steering. I am afraid to try to reproduce the problem myself, and I am quite sure that my dealer did not attempt to do that either.

11/09/2021
Components: TIRES
Incident Date: 11/07/2021
Crash: No
Fire: No
Vehicle Identification Number: JTMD6RFVXMD******
Summary

P225 / 60 R18. Passenger rear tire blew out driving at highway speeds (75-80 mph). The car swerved back and forth across lanes almost into the median and then to the shoulder a couple of times and almost flipped before I was able to pull to the shoulder and stop. Another driver stopped to make sure I was ok and said he also thought I was going to flip more than once. I did not notice any warning lights prior to the incident. There were a couple of times prior to the failure that it felt like the car was swerving slightly - I thought possibly due to wind or different texture of the road surface, then the tire blew. The entire inside wall of the tire is separated from the tread. The dealer has not inspected the tire yet. I am ordering a set of new tires - I don't trust these and never want to go through that again.

10/18/2021
Components: UNKNOWN OR OTHER
Incident Date: 10/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3B6RFV7MU******
Summary

Moon roof exploded and shattered while driving down the road in normal conditions, no other issues. Vehicle is less than 3 months old with 7,000 miles. It sounded like a gun shot and only because I reacted without panic did it not cause me to have an accident because of the major distraction. Pulled over and no other damage. Had to drive 45 miles per hour to my destination or glass would have sprayed on anyone behind me. Currently, had to tarp and duct tape damage because dealership will not fixed under warranty unless I can prove it was a defective glass/part. My dealer did text me and I have it that there are problems but it’s so hard to prove it will be my expense out of pocket. I would appreciate any help on other Toyotas having a similar problem and wanted to officially report to help out the next person if I can’t obtain proof of a defective part.

10/07/2021
Components: AIR BAGS
Incident Date: 09/21/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 4T3B6RFV9MU******
Summary

The knee airbag deployed during a collision and caused devastating shin injuries. The muscle and skin was ripped off the driver's legs revealing bone.

08/17/2021
Components: VISIBILITY/WIPER
Incident Date: 08/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3P1RFV8MW******
Summary

Defective windshield, visible distortion, Is available for inspection. (Brand new vehicle) Safety hazard to drive as I can't see properly through it, everything is blurry. Eyes can't focus - like looking through someone else's glasses! Makes me physically ill as well due to the continued eye fatigue/strain. I"m not sure it's even possible to drive it more than half an hour, I wouldn't risk it. Problem is confirmed by the dealer, both technicians that inspected said distortion is visible. Dealer said won't fix because "Every Rav currently on the lot has a defective windshield, most worse than yours"! Was told this was not their first complaint about the bad windshields. and if they did fix it I could end up worse off, because all the windshields are coming out defective currently, some with even worse "visible waves" in the glass. I had ordered the vehicle & put a deposit on it to hold, I didn't get to drive it till the paperwork was done and I was driving off the lot. Within 20 minutes problem was apparent.

08/11/2021
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Incident Date: 08/10/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 4T3B6RFV3MU******
Summary

While using Cruse control. It did not slow the vehicle. I could not turn it off. The brakes would not work. I ran thru an intersection against the light. Bounced over the median. I turned off the ignition, still coasted about 1/2 mile. Finally I jammed the gear shift lever into Park. Toyota has the vehicle for inspection and reading of the black box. THE CONSUMER STATED THE VEHICLE DID NOT HAVE ANY WARNING SIGNS OF THE FAILURE. WARNING MESSAGES DID DISPLAY DURING THE FAILURE, WHICH WERE "CRUISE CONTROL INOPERATIVE", "BRAKE FAILURE", AND "LANE DEPARTURE".

08/08/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3B6RFV9MW******
Summary

Since buying this 2021 Toyota RAV4 Hybrid vehicle in 12/2020 gas tank only takes about 10-11 gallons of fuel when refueling , whereas tank capacity is 14+gallons. This leads to trickle filling to get a full tank which Toyota advises against as unsafe. Toyota has agreed to pay for fixing this manufacturing defect for 2020 model RAV 4's with the same manufacturing defect, but so far Toyota holding back issuing authorization to fix the 2021 RAV4 Hybrids . Car available for inspection upon request. Toyota dealer wants me to pay for diagnosis, manufacturer unwilling to pay for inspection of this safety risk despite paying for it in 2020 RAV4's with same defect.

08/02/2021
Components: POWER TRAIN
Incident Date: 07/28/2021
Crash: Yes
Fire: No
Vehicle Identification Number: JTMH1RFV4MD******
Summary

Me ([XXX]) and my 3 children went on a trip from July 25- July 30 to Sequoia National Park & Yosemite National Park . On Wednesday , July 28 around 1:30 pm we were at Yosemite Park and I pulled over to take some photos of the beautiful park(nature) . I made sure my children , the car and myself were in a correct parking spot , I put my RAV4 LE in Park position (P) and the car automatically put on the hand break and it makes a loud noise, letting me know it's safe . The RAV4 does not have a hand break like other cars , it only has a small pull button. Anyways the car was in Park position with the automatic break , I stepped out the vehicle and walked toward the front of the car and my RAV4 just stared to roll down and hit a tree . I ran inside the car to stop it but it was too late . The RAV4 had crashed into the tree with my 3 children, they were all asleep when it happen and lucky no one was hurt. The car has a alot of damages in the front area and on the drivers side . The dash was all lit up with messages saying system fail(Pre collision system) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

07/19/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/25/2021
Crash: No
Fire: No
Vehicle Identification Number: JTMC1RFV8MD******
Summary

June 25, 2012 driving to work at about 7:35 in the morning going about 45 mph my moon roof exploded. No others cars were around me and nothing hit my car or moon roof for this to happen. I called the police for a report if I needed it, but I did not. I drove it to the dealership after this happened and spoke with the sales manager that I had bought the car from in January. My car was only 5 months old. They replaced my moonroof and gave me a rental car and said it would be covered under warranty.

07/18/2021
Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 07/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3E6RFV5MU******
Summary

Rear windshield shattered on a parked car. We closed the passenger doors after getting in and the rear windshield started falling off in pieces

07/06/2021
Components: STEERING,LANE DEPARTURE
Incident Date: 06/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3P1RFV8MC******
Summary

New 2021Toyota Rave4 vehicle would take over steering and turn left or right from the center of the lane. This issue would consistently steer you to a road shoulder or into another lane. A less experienced driver would have crashed. The steering pull is so significant that one is unable to take a drink or turn on the radio without the possibility of an accident. The last incident steered me into the path of a Cement Truck nearly causing an accident. Had I not been extra cautious, an accident would have occurred. The "vehicle is operating as designed" and "some customers are overly sensitive to the safety features" was the conclusion of Vancouver WA Toyota Service and advised to return the vehicle when an incident reoccurs. I insisted the next incident could kill someone. Service spoke to someone and apologized that in fact a Past Tech Bulletin (2019-2021) was released by Toyota addressing this issue. Service obtained a video from the vehicle and confirmed my complaint that the steering had indeed hijacked the vehicle and steered into the path of a Cement Truck. My concern of serious bodily injury or death is substantiated and documented by Vancouver WA Toyota and Toyota Corporation. Respectfully [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

06/21/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3P1RFV1MC******
Summary

I PURCHASED A BRAND NEW TOYOTA RAV 4 IN MAY 2021 AND DURING THE TEST DRIVE CAR DID NOT SEE ANY ISSUES AT ALL. THIS IS RELATED TO THE BACKUP CAMERA DURING THE TEST DRIVE WE DID NOT PLACE INSTALLED ON THE CAR. RECENTLY I TAKE A CAR TO KOONS TOYOTA IN TYSON CORNER AND THE SERVICE MANAGER SAID HE IS AWARE OF THIS AND THERE IS NOTHING THEY CAN DO ABOUT IT. NOW WE HAVE THE REAR LICENSE PLATE INSTALLED AND CAN ONLY SEE 3/4 OF THE SCREEN THE OTHER 1/4 OF THE SCREEN SHOWS THE REAR PLATE, VIEW NOR CLEAR %100.

06/03/2021
Components: VISIBILITY/WIPER
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3RWRFV0MW******
Summary

Windshield Crack sitting in parking lot, nothing hit it( i.e. no rocks, no chips, no nothing). It broke randomly, radiating out from the bottom edge near wiper toward center of windshield. Yes, available for inspection upon request Could have happened when driving. It has not yet been confirmed by dealer (pending), insurance, or other third party The new vehicle was only 5 weeks old.

05/14/2021
Components: STEERING,SUSPENSION
Incident Date: 05/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3H1RFV8MC******
Summary

MY 2021 TOYOTA RAV4 HAVE DESIGN PROBLEMS WITH SUSPENSION SYSTEM. WHERE IF THE FREEDOM OVER 55MPH THE CAR WILL BE UNSTABLE, BUMPY AND SHAKY. I AM REALLY SCARED TO DRIVE MY CAR ON THE HWY. I HEARD MIST 2021 RAV4 HAVE THE SAME PROBLEM. TOYOTA NEEDS TO HAVE A RECALL TO FIX OR CHANGE SUSPENSION SYSTEM WITH A FIRM ONE ASAP. THANK YOU.

05/14/2021
Components: ENGINE
Incident Date: 11/16/2020
Crash: No
Fire: No
Vehicle Identification Number: JTMR6RFV9MD******
Summary

THE CONTACT OWNS A 2021 TOYOTA RAV4. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THERE WAS AN ABNORMALLY LOUD GRINDING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CABE TOYOTA (2849 LONG BEACH BLVD, LONG BEACH, CA 90806, (562) 595-7411) WHERE IT WAS DIAGNOSED WITH NOTHING NEEDING TO BE REPLACED. THE CONTACT STATED THAT THE DEALER REPLACED THE BATTERY HOWEVER, THE FAILURE PERSISTED. THE CONTACT RELATED THE FAILURE TO AN UNKNOWN RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

05/10/2021
Components: LANE DEPARTURE
Incident Date: 03/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3B6RFV5MW******
Summary

NO AUDIO WARNING. BLIND SPOT MONITORING (BSM) FLASHING IS NOT VISIBLE WHEN SUNLIGHT DIRECTLY REFLECTS INTO MIRROR. AUDIO ALERT IS AVAILABLE, BUT LIMITED TO CROSS TRAFFIC ALERT WHICH USES SAME SENSORS.

05/10/2021
Components: SERVICE BRAKES
Incident Date: 05/10/2021
Crash: No
Fire: No
Vehicle Identification Number: JTMW1RFV3MD******
Summary

JUST BOUGHT THIS VEHICLE ON JANUARY AND WITH JUST OVER 4K MILES THIS WARNING CAME UP.. PARKING BRAKE MALFUNCTION.. TURNED OFF THEN ON THE CAR AND SAME WARNING...CALLED THE DEALER FOR INSPECTION ASAP..

04/30/2021
Components: STEERING
Incident Date: 03/14/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 2T3W1RFV4MW******
Summary

TL* THE CONTACT OWNS A 2021 TOYOTA RAV 4. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE VEHICLE INDEPENDENTLY VEERED OFF TO THE RIGHT AND THE CONTACT LOST CONTROL OF THE STEERING OF THE VEHICLE. AS A RESULT, THE VEHICLE VEERED OFF TO THE RIGHT FLIPPING OVER A CINDERBLOCK CAUSING THE VEHICLE TO FALL DOWN A MOUNTAIN TOP. THE AIR BAGS DID DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN RIGHT ANKLE AND A FRACTURED DISK IN HER BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE BLACK BOX READ THAT THE ACCIDENT WAS SELF INFLICTING. THE FAILURE MILEAGE WAS 620.

04/30/2021
Components: AIR BAGS
Incident Date: 04/10/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 2T3F1RFV1MC******
Summary

IN A 4 CAR PILE UP. HIT IN REAR X2 BY A LARGE VAN WHILE SITTING IN TRAFFIC ON NJ PARKWAY FOOT ON BREAK AND PUSHED INTO CAR IN FRONT OF ME X2. AIRBAGS DID NOT DEPLOY.

03/25/2021
Components: POWER TRAIN
Incident Date: 11/16/2020
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2021 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER DISENGAGED, PREVENTING THE CONTACT FROM SHIFTING GEARS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOYOTA OF DEERFIELD BEACH (1441 S FEDERAL HWY, DEERFIELD BEACH, FL 33441) WHERE IT WAS DIAGNOSED HOWEVER, NOTHING WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE VIN WAS NOT AVAILABLE.

03/18/2021
Components: POWER TRAIN
Incident Date: 02/01/2021
Crash: No
Fire: No
Summary

TL* THE CONTACT RECEIVED A 2021 TOYOTA RAV4 AS A LOANER VEHICLE FROM SERRA TOYOTA (1300 CENTER POINT PKWY, BIRMINGHAM, AL 35215) AS HIS PERSONAL VEHICLE WAS AWAITING REMEDY REPAIRS FOR NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT WHILE DRIVING THE LOANER VEHICLE AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED JERKING WHILE ACCELERATING. THE DEALER WAS MADE AWARE OF THE ISSUE HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO OTHER LOANER VEHICLE AVAILABLE. THE CONTACT INFORMED THE MANUFACTURER AND A CASE FILED. THE FAILURE MILEAGE WAS 2,935. THE VIN WAS UNAVAILABLE.

03/17/2021
Components: ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
Incident Date: 03/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3E6RFVXMU******
Summary

THERE IS A RATTLING SOUND COMING FROM THE DRIVER'S DOOR WHEN THE CAR IS STATIONARY AND THE DOOR IS SWUNG CLOSED. THE REARVIEW MIRROR OF THE DOOR HAS SIGNIFICANT SHAKING WHILE THE CAR IS IN MOTION, SO THIS IS A SAFETY HAZARD. THE SPEAKER IN THE DRIVER'S DOOR MAKES A STATIC OR CRACKLING SOUND WHEN MUSIC IS OFF.

03/09/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3R6RFV4MU******
Summary

CAR HAD A LOW FUEL INDICATOR ON (APPROX. 15MILES DISTANCE TO EMPTY LEFT ON A DASHBOARD). UPON REFUELING, THE CAR ONLY TOOK ABOUT 11.38 GALLON OF FUEL TO REFILL THE EMPTY TANK. THIS IS VERY ANNOYING AS I JUST BOUGHT THIS CAR NEW THINKING IT HAS 14.5 GALLON FUEL TANK CAPACITY BUT IN REALITY IT HAS A DEFECTIVE FUEL TANK AND IT ONLY TAKES ABOUT 11 GALLON OF FUEL.

03/08/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3E6RFV3MU******
Summary

THE GAS TANK OF 2021 RAV4 HYBRID DOES NOT FILL IN AS ADVERTISED. TOYOTA ADVERTISES THAT IT CAN TAKE 14.5 GALLONS OF FUEL, HOWEVER WHEN THE FUEL LOW WARNING LIGHT IS ON AND YOU TRY TO FILL THE FULL TANK, IT NEVER TAKES MORE THAN 10 GALLONS, THUS THERE'S DISCREPANCY OF 4 GALLONS. THIS REDUCES THE CAR'S ADVERTISED RANGE FROM 550 MILES TO LESS THAN 400 MILES. TOYOTA CLAIMS THIS IS A DESIGN MISTAKE AND DOESN'T OFFER ANY FIX.

03/05/2021
Components: ELECTRICAL SYSTEM,LANE DEPARTURE
Incident Date: 02/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3D6RFV6MU******
Summary

VEHICLE BATTERY COMPLETELY DEAD AFTER ONLY 3 DAYS OF NOT BEING DRIVEN. VEHICLE WOULD NOT START AND COULD NOT BE JUMP STARTED. VEHICLE IS ONLY 2 MONTHS OLD. WIRELESS CHARGING DOES NOT CHARGE CONSISTENTLY. INTERMITTENT CONNECTION ONLY AND GETS VERY HOT. USB PHONE CONNECTION RANDOMLY DISCONNECTS AND RECONNECTS. OCCASIONALLY THE VOICE COMMAND PROMPT ON CENTER CONTROL IS ACTIVATED AND STAYS CONNECTED WHEN CONNECTING A PHONE THROUGH USB AND CANNOT EXIT TO SEE INFORMATION DISPLAY. REMOTE START FROM FOB WILL NOT WORK. LANE DEPARTURE SYSTEM TOO SENSITIVE AND TAKES OVER STEERING OF CAR CAUSING COUNTERSTEERING FROM DRIVER CONTROL.

02/26/2021
Components: STEERING,LANE DEPARTURE
Incident Date: 01/21/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3E6RFV1MU******
Summary

THIS VEHICLE HAS INTERMITTENT OPERATION OF ITS LANE KEEP ASSISTANCE. ONE ACTIVATED, IT REGULARLY WILL DO THE OPPOSITE OF KEEPING YOUR LANE. IT HAS RUN ME OFF THE ROAD AND ALSO INTO THE LANE OF ONCOMING TRAFFIC. I HAVE REPORTED TO THE DEALER BUT THEY COULDN'T REPLICATE IT. I HAVE ESCALATED TO THE DEALER AS THIS HAPPENS VERY FREQUENTLY AND IS IN SAFE. UPON ACTIVATION OF THE LTA, IT TURNS THE STEERING WHEEL APPROX 15- 20 DEGREES AND IMMEDIATELY TAKES YOU OUT OF THE LANE. THE LANE DEPARTURE SYSTEM KICKS IN AND THEN TRIES TO BRING YOU BACK AND THIS GOES ON AND ON WITH CLEARLY MARKED LANES. IF I DIDN'T APPLY QUITE A BIT OF FORCE TO PREVENT THE DEPARTURE I COULD HAVE WELL BEEN AN INCIDENT. THE VEHICLE WAS IN MOTION, GOING DOWN A WELL MARKED INTERSTATE HIGHWAY, NIGHT AND DAY TIME, NO RAIN OR SNOW/ICE. THE VEHICLE RECOGNIZED THE LANE DEPARTURE (BEEPS) BUT IT WAS THE VEHICLES SYSTEM THAT DROVE THE CAR OUT OF THE LANE (WITH MY HANDS ON THE WHEEL OF COURSE). A VIDEO CAN BE SHARED UPON REQUEST.

02/20/2021
Components: WHEELS
Incident Date: 02/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3H1RFV0MC******
Summary

I RECENTLY PURCHASED A 2021 TOYOTA RAV4. THE FIRST WEEK I OWNED IT I EXPERIENCED A FLAT TIRE. WHEN I ATTEMPTED TO AIR IT UP THE VALVE STEM BROKE AND THE TIRE WENT COMPLETELY FLAT. THE VALVE STEM IS ONE UNIT AND CONNECTED TO THE TIRE PRESSURE MONITORING SYSTEM. I LEARNED THAT THE STEMS ARE MADE OF ALUMINUM AND SUBJECT TO BREAKING DUE TO THE SOFT METAL. TOYOTA REFUSED TO COVER THE EXPENSE SAYING IT WAS DRIVER ERROR. THE TECHNICIAN AT THE SHOP WHERE THE TIRE WAS PLUGGED TOLD ME THIS HAPPENS QUITE A BIT. I WAS SHOCKED THAT TOYOTA WOULD INSTALL SUCH CHEAP METAL ON THEIR CARS. THIS IS A ROAD HAZARD AND CAN EASILY LEAVE ONE STRANDED. MY COST WAS NEARLY $300. THE BREAKAGE WAS NOT MY FAULT. IT WAS A PROBLEM OF SOFT ALUMINUM. I BELIEVE THESE STEMS SHOULD BE RECALLED AND REPLACED WITH HIGH QUALITY STEEL. THANK YOU.

02/11/2021
Components: UNKNOWN OR OTHER
Incident Date: 02/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 2T3E6RFV3MW******
Summary

PASSENGER HEATED SIDE MIRROR CRACKED FROM COLD WEATHER. NOT IMPACTED BY ACCIDENT OR NEGLIGENCE FROM I OR SOMEONE. WHEN HEATED MIRROR WAS ON I NOTICED A CRACK APPEARING.

02/03/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3E6RFV7MU******
Summary

CANNOT FILL FUEL TANK COMPLETELY FULL. HAD SOME TESTS RUN BY TOYOTA AND THEY FOUND THAT THERE WERE ONLY 12.5 GALLONS IN THE 14.5 GALLON TANK WHEN THE PUMP SHUTS OFF. I WAS TOLD THIS WAS "WITHIN THE SPEC" AND OFFERED NO FURTHER HELP.

01/24/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3E6RFV7MU******
Summary

HAVE A 2019 AMS 2021 RAV4 HYBRID XSE THAT WILL NOT FILL TO ITS 14.5 GAL CAPACITY. TOYOTA NEEDS TO MAKE A FORMAL ANNOUNCEMENT HERE TO ACKNOWLEDGE THE ISSUE AND A TIMELINE ON A FIX. WITH NOTING, THE DEALERSHIP SAID IT TOOK 14 GAL ON INITIAL FILL WHEN PURCHASED, SO NOT SURE WHAT TO THINK HERE - CAN PROVIDE PHOTOS AS WELL

01/13/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 4T3B6RFV4MU******
Summary

WHEN THE LOW FUEL LIGHT COMES ON IT ONLY TAKES 10 GALLONS TO REFILL. THIS GIVES ME A RANGE OF 400 MILES ON A TANK OF FUEL. I WAS EXPECTING A RESERVE AMOUNT OF FUEL AFTER THE LOW FUEL LIGHT COMES ON TO DRIVE TO A FUEL STATION BUT ONLY USING 10 GALLONS OUT OF A 14 GALLON TANK SEEMS WRONG.

01/03/2021
Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 12/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 2T3P1RFV0MC******
Summary

THIS ISSUE HAPPENED ON 12/31/2020. I WAS DRIVING TO WORK THIS EVENING. I CAME ONTO AN ONRAMP DURING MY DRIVE AND I BEGAN INCREASING MY SPEED TO 70MPH. AS I'M ACCELERATING I STARTED TO NOTICE A WHISTLING SOUND COMING FROM THE SUNROOF . I INSTANTLY ASSUMED THAT MY HUSBAND HAD ACCIDENTALLY OPENED THE SUNROOF AND HAD NOT CLOSED IT BACK UP ALL THE WAY. (WE HAVE NOT HAD THIS CAR VERY LONG AT ALL SO WE ARE STILL LEARNING WHICH BUTTONS DO WHAT.) AS I PULL BACK THE COVER I NOTICE THAT THERE ARE SHARDS OF GLASS FALLING ONTO MY LAP FROM THE SUNROOF. I WAS IN COMPLETE SHOCK AND PULLED OVER TO MAKE SURE I WAS NOT MISTAKEN. SURE ENOUGH THE SUNROOF HAD SHATTERED AND THERE WAS GLASS EVERYWHERE. I HAVE NO WAY OF EXPLAINING HOW THIS HAPPENED AND I AM VERY FRUSTRATED THAT I HAVE TO MAKE A CLAIM ON A CAR I HAVE HAD FOR MAYBE A MONTH AND A HALF AND EVEN MORE UPSET THAT I CANNOT EXPLAIN HOW THIS ACTUALLY HAPPENED. I WAS ALSO SURPRISED THAT THERE WERE PEOPLE HAVING SIMILAR ISSUES WITH THE SUNROOF!

12/09/2020
Components: POWER TRAIN
Incident Date: 12/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 2T3K1RFV0MC******
Summary

MY SPOUSE WAS DRIVING THE CAR AND SHE COMPLAINED TO ME THAT OUR NEW 2021 RAV4 SUDDENLY LURCHES WHEN SLIGHTLY ACCELERATING FROM A ROLLING STOP. I THEN DROVE WITH HER AND WITNESSED THE SAME ISSUE ALTHOUGH I COULD NOT REPLICATE IT MYSELF. I TOOK THE CAR TO THE TUSTIN TOYOTA DEALERSHIP (FROM WHERE I PURCHASED THE CAR) BUT THEY WERE NOT ABLE TO FIND ANY ISSUES OR REPLICATE THE PROBLEM. THAT BEING SAID THE CARS ARE SO NEW THAT IT MAY JUST BE THAT THERE AREN'T ENOUGH NEW OWNERS YET TO REPORT THE PROBLEM.

10/23/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 413D6RFV2M0******
Summary

DRIVING NEW 2021 TOYOTA RAV4 AND THE SUNROOF BLEW OUT FOR NO APPARENT REASON.

10/15/2020
Components: VISIBILITY
Incident Date: 10/12/2020
Crash: No
Fire: No
Vehicle Identification Number: JTMN1RFV5MD******
Summary

TL* THE CONTACT OWNS A 2021 TOYOTA RAV4. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 75 MPH, THE GLASS SUNROOF SUDDENLY EXPLODED. DURING THE FAILURE, THE SUNROOF WAS CLOSED. THE LOCAL DEALER VALLEY HIGH TOYOTA LOCATED AT 14612 VALLEY CENTER DR, VICTORVILLE, CA 92395 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.

10/13/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 4T3R6RFV7MU******
Summary

BOTH SIDE MIRRORS SHAKES AT 40 MILES OR ABOVE.

09/08/2020
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 09/08/2020
Crash: No
Fire: No
Vehicle Identification Number: JTMEB3FV1MD******
Summary

WITH 4 MILES LEFT ON HV RANGE/DTE, I FILLED MY FIRST FULL TANK AT COSTCO. PUMP READ 10.82 GALLONS. NOW HV RANGE IS SHOWING 544 MILES. I GOT ABOUT 39.9 MPG ON FIRST TANK (WITHOUT EV) WHICH IS IN LINE WITH EPA. BUT MY REAL HV RANGE FROM FULL TO EMPTY WAS ONLY 10.9 X 39.5 = 430 MILES. IF YOU ADD EV MILES OF 42, THEN YOU GET AROUND 472 MILES. NOT 600. THEIR MPG CLAIMS ARE VALID. BUT THEIR GAS TANK/ RANGE CLAIMS ARE CLEARLY OVERSTATED. REAL RANGE IS ONLY 472. NOT 600. WHICH IS DISAPPOINTING, YOU MIGHT GO ON A ROAD TRIP WITH YOUR FAMILY, AND BE STUCK IN MIDDLE OF NO WHERE BECAUSE THEIR RANGE CLAIMS WERE OVERSTATED. THEY MARKETED THIS TO BE CLOSE TO BEING 600 MILE RANGE. WHEN IT CAN HARDLY GO 472 WHEN GAS TANK SHOWS EMPTY. TOYOTA IS CALLOUS AND NEGLIGENT IN RESOLVING THIS ISSUE SO FAR. I WAS DISSED BY MY TOYOTA DEALER FOR THE SAME ISSUE WITH PRIUS PRIME. NOW RAV4 PRIME HAS HE SAME ISSUE, AND I AM HEARING THE SAME WITH RAV4 HYBRID OWNERS. YOU CAN ONLY FILL IN 10+ GALLONS. NOT 13 OR 14 GALLONS AS THEY FALSELY CLAIM. REAL RANGE OF YOUR RAV4 PRIME/HYBRID IS ONLY 470 MILES NOT 600!!

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