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2021 Volkswagen Atlas Cross Sport SUV AWD

8
Recalls
19
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 15.1%

Complaints
Recalls

19 Complaints

for 2021 VOLKSWAGEN ATLAS CROSS SPORT
02/07/2022
Components: AIR BAGS
Incident Date: 11/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 1v2fe2ca6mc******
Summary

On 11/15/2021 I was on an access road for a major city highway going approximately 10-15 mph. I was forced to the left lane from right lane by a pickup truck exiting from a restaurant going very fast, there was no contact (Collision) with the pickup. I had started braking but made contact with the curd of left lane while almost coming to a stop and the side air bags deployed. I definitely feel the airbags should not have deployed and if so they would have deployed if I had ran across a chuckhole/pothole. I didn’t know there was a recall at that time and until January 2022 and so filled with my insurance company for repairs. At no time did Volkswagen ever offer to provide a loner auto or take care of repairs and as a matter of fact I still don’t have my auto back as of 2/7/22.

02/03/2022
Components: VISIBILITY/WIPER
Incident Date: 08/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2BC2CA8MC******
Summary

-I leased this vehicle in July 2021 - it currently has less than 5,000 miles on it. -The infotainment system in the vehicle is defective, which includes the rear visibility system. Within a few weeks of leasing the car (if not sooner), I noticed the back up camera was working when I put the vehicle into reverse. The screen is black. The infotainment system also has a tendency to repeatedly reset, which causes any Bluetooth devices to disconnect (including in the middle of calls). -The vehicle is not in compliance with the safety standards outlined in 49 CFR 571.111. This poses a safety risk to others when backing up. The intermittent resetting of the system also impairs my ability to use hands-free devices while driving, and reroutes in-progress calls to a device that is often in a briefcase or purse. -In December 2021, the dealer indicated that VW techline said the issue was "under investigation by engineering and a repair is not available at this time." On February 2, 2022, we were informed an update was performed and the issue was resolved. On February 3, 2022, the backup camera again failed to respond when the vehicle was put into reverse. -No warnings or messages are displayed. The screen above the steering wheel says "Navigation not available' -We have been in communication with VW since early December about this issue, and we have requested a buyback as a result of the concerns. -It appears there was a recall of this same model in December 2020 for a similar issue - my vehicle was not included in that recall.

02/01/2022
Components: UNKNOWN OR OTHER
Incident Date: 04/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2KC2CA7MC******
Summary

Where do I start? There has been a number of issues within a week of purchase with warning lights coming on for no reason, the display panel saying ACC deactivated and not displaying the MPH which I prefer, not accelerating more then 20 mph, charger pad not charging, all of a sudden the doors don't open for keyless entry, the motion for the trunk doesn't work, the direction on the mirror will say East for instance, when I'm going in a totally different direction, coolant light came on at 9k miles and people told me this shouldn't happen until at least 30k, radio and speakers are iffy...the sound was much better in my Jetta, the tire pressure light is on yet again, but the air isn't low, parking brake coming on while driving (could've had an accident), windows going down by themselves, error driver door contact switch, attention, engine is running while I'm driving, error start/stop switch, car net doesn't work properly. I'm pretty sure I'm forgetting something else. I've looked online and soooo many people are experiencing the same issues, even people I know personally that has the same truck. I've taken the car back now about 4 times I believe, and still no resolution. They always say they found nothing wrong. Then i just took it back on January 8th and now they still have it as of today, February 1st, saying the parts are on backorder until March. I've been in contact with VW corporate trying to get released from the vehicle but wanted to report this before someone dies then they finally do a recall because someone was hurt or dead. I was told that I couldn't give it back under the lemon law until things happened 3 times and I had to give them a chance to fix it. I bought this car brand new and this just shouldn't be happening. It's apparent there's some kind of glitch with this car and I hate that I'm stuck with it.

01/29/2022
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Incident Date: 11/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 1v2ce2ca1mc******
Summary

Front drivers door wiring harness has malfunctioned causing every error light on dash and info center to come on and causes Emergency brake to be applied even while driving the drivers side front and rear window both roll down 5 inches sometimes car will not restart tire monitoring lights come on head light warnings it is literally every warning light and sounds start beeping door won't lock or unlock alarm just randomly goes off so they had to unhook battery. took to shop 11-23-2021 and has still been in shop for 66 days as of 1-29-2022 and part still is on backorder with no date confirmed for part to been installed been talking with VW customer care I have started a case so far the latest info i have gotten is part might ship last week in February that will bring my vehicle to being in the shop for over 90 days but I'm sure the date will be pushed back again. i was also told by dealer they have 10 other of the same vehicle in shop for same part

01/27/2022
Components: SERVICE BRAKES
Incident Date: 01/14/2022
Crash: No
Fire: No
Vehicle Identification Number: 1V2DC2CA9MC******
Summary

With 10k miles and barely over a year, my atlas cross sport needs new brakes and rotors! Brought to dealership and opened a case with VW corporate but they won’t cover it because I’ve owned it more than a year. The dealership service manager even said they have had seen this issue with other atlas cross sports.

01/26/2022
Components: SUSPENSION,AIR BAGS,SERVICE BRAKES
Incident Date: 12/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2SE2CA7MC******
Summary

brakes are squeaking at 15k , airbag light on, cracking noise when turning corners

01/25/2022
Components: AIR BAGS,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
Incident Date: 01/25/2022
Crash: Yes
Fire: No
Vehicle Identification Number: 1v2me2ca7mc******
Summary

My adaptive cruise control AND airbags FAILED when traffic ahead of me suddenly stopped. (There was NO airbag deployment.) I crashed into the person in front of me who then hit the person in front of them. The vehicle is available for inspection. I told the dealership at my 10k scheduled maintenance it was not braking or recognizing vehicles in front until it was so late I had to manually brake. I had a bunch of stuff in the front seat to where the passenger airbag light was on. It also DID not deploy. If someone had been there without a seatbelt there would have been severe injuries. Also I already had a "fuel sensor" that was bad that caused my vehicle to quit upon certain accelerations. My vechicle "quit" suddenly on multiple occasions almost causing a crash on the freeway and several other times on the highway. The EPA light always appeared when this happened and once the engine block light also came on. I could have been killed. I told them at my 10k service and that is when they said it was a fuel sensor and they would call me when it was available to be replaced. It was NOT replaced at the time of the crash.

01/24/2022
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 01/24/2022
Crash: No
Fire: No
Vehicle Identification Number: 1V2DC2CA8MC******
Summary

Error message “driver door contact switch” occurs, drive door and driver side passenger windows roll down, locks disengage, alarms ding and causes a sensor to engage the emergency parking break which occured both while stationary or while moving.

01/24/2022
Components: SERVICE BRAKES
Incident Date: 11/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 1v2dc2ca8mc******
Summary

The contact owns a 2021 Volkswagen Atlas Sport. The contact stated that upon depression of the brake pedal, an abnormal grinding noise would emit from the brakes. She stated that the failure was intermittent and that no warning lights had appeared on the instrument panel. The contact had called and taken the vehicle to several dealers; Fiesta Volkswagen (8201 Lomas Blvd NE, Albuquerque, NM 87110); University Volkswagen Mazda (5150 Ellison St NE, Albuquerque, NM 87109); Garcia Volkswagen of Santa Fe (2560 Camino Edward Ortiz, Santa Fe, NM 87507) and each confirmed that they are aware of the failure; however, there was no remedy. The brakes had been inspected by each dealer and none were able to diagnose the failure. The manufacturer was then notified of the failure and was informed that the grinding noise was normal. No further assistance was provided. The vehicle had yet to be repaired. The failure mileage was approximately 16,000.

01/12/2022
Components: FORWARD COLLISION AVOIDANCE
Incident Date: 01/06/2022
Crash: No
Fire: No
Vehicle Identification Number: 1V2BE2CAXMC******
Summary

My brand new 2021 cross sport (12,600 miles) suddenly started displaying multiple (5) error messages while I was driving. One of the errors was “driver door contact switch”. The check engine light came on and WHILE driving my car spontaneously began activating emergency braking maneuvers even though there was no potential for a collision. This happened numerous times and I was nearly rear ended with my son in the car. The car-net app indicated I need to take the car in for service but did NOT indicate the red “stop driving” icon. I took the car in as soon as possible (the dealership was non-urgent despite my description of the problem. They initially offered me an appt 4 days into the future. Upon my instance about the safety concern they begrudgingly agreed to look at it the next day. They diagnosed a wire harness failure. The manager of the repair dept indicated this is a problem these cars have been having a described that his own VW had the same problem and shared an anecdote about his own dangerous encounter with spontaneous emergency braking resulting. I contacted VW directly. They also did not seem concerned about this known problem. They turned my case over to the regional manager and that person also did not make this a priority or validate the extremely dangerous nature of the problem. It is shocking to me that this is a known problem (that I discovered only after googling the specific diagnosis) and VW sent no safety warnings to consumers AND their app suggested that my car was basically safe to drive my omitting the “stop driving immediately” icon/alert in response to the error messages.

12/28/2021
Components: AIR BAGS
Incident Date: 12/20/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 1v2we2ca6mc******
Summary

I was in a front end collision, no airbags were deployed.

12/06/2021
Components: ELECTRICAL SYSTEM
Incident Date: 10/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2RE2CA9MC******
Summary

There is a wiring harness that is faulty and it causes the car to think the door is open which causes the car to put the emergency brake on while coming to a stop.

11/05/2021
Components: ENGINE
Incident Date: 11/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 1v2re2caxmc******
Summary

The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with the driver control module failure. However, the driver control module was on backorder. The vehicle was not repaired. After receiving the vehicle back from the dealer, the driver’s side front window would not roll-up. Additionally, while coming to a complete stop, the vehicle would inadvertently shut off or engage the emergency parking brake. The manufacturer was not made aware of the failure. The failure mileage was 11,344.

10/27/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2JE2CA0MC******
Summary

Within my vehicle, fuel injectors are leaking fuel near engine compartment components that operate at high temperatures. A fuel leak, fuel odor and multiple illuminated malfunction indicator light (MIL) alerted me to the condition described above. Additionally, fuel was spewing from the engine component. All of the above incidents occurred on 2 separate occasions with new vehicle (2.5 months old) with 2300 miles on it, and vehicle is currently inoperable due to the above. This is the 2nd time the vehicle has been checked in for service to repair this issue, with the Service Department initially returning the vehicle to me claiming the issue was fixed. Within 24 hours of receiving vehicle in possession, vehicle had to be towed to Dealership due to strong fuel odor, fuel leak, illuminated MIL alerts, and because the vehicle would no longer start. Fuel leaking in the engine compartment has a higher potential risk of fire as the components are operating at higher temperatures compared to other areas of the vehicle. My safety and the safety of others were put at risk due to the risk of fire occurring, and because the vehicle stopped operating normally without any warning (MIL alert) that the issue was occurring while driving on a busy street. The illuminated malfunction indicator light (MIL) alerts did not proactively identify this problem prior to it occurring. MIL's occurred after the problem almost caused multiple accidents. The problem has been confirmed by the dealer's Service Department, and they are awaiting parts to try and fix the issue for a 2nd time. There is currently a preliminary evaluation open by the Office of Defects Investigation (ODI) for safety-related-issues of fuel leaks for 2018-2020 Volkswagen Atlas. Investigation: PE 21-008, opened on 03/29/2021. Specific ODI report identification numbers: 11382958, 11218819, 11218780. Issues experienced on 2021 Volkswagen Atlas mirror prior identified ODI reports referenced above.

09/21/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION
Incident Date: 09/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 1v2wc2ca9mc******
Summary

After getting a car wash the screen blacked out for around 24 hours. During that the backup camera did not work, the charging ports in the middle did not work, and I was unable to listen to the radio. Also, fluid keeps leaking in moderate puddles even when the air is not on.

09/07/2021
Components: ENGINE
Incident Date: 09/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2PE2CA8MC******
Summary

About two weeks after purchasing my brand new VW Atlas Cross Sport 2021 (purchased March of 2021) the dash board warning systems have not properly worked. The screen constantly freezes and occasionally a warning appears for vehicle collision assistance when nothing is in front of me. The tire pressure light randomly comes on but the tires are always at the proper PSI. The auto start/stop will malfunction, the car will stop running to save power automatically at a red light but occasionally it gets confused and starts/stops over and over or will not start back up at all when I put pressure on the gas pedal like it should. Yesterday, 9/6/2021, the vehicle overheated after driving it for 2 hours. The odometer was at 4,001 miles. Pulled over and opened the hood and the engine was completely out of oil and antifreeze. No check engine light or low oil pressure light ever came on. The low coolant light came on but only after the vehicle began to overheat. A mechanic who pulled over to help us stated that it was so low that it's a miracle the vehicle did not catch on fire. He stated the fluids must of come low from the dealership but that the operating syatem is supposed to warn me well ahead of time but it did not. The manual recommends 7,000 to 10,000 miles for an oil change, the vehicle just hit 4,000 miles. No warning or check engine light warning until after the emergency occurs is NOT OKAY!

07/16/2021
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 01/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2KE2CA9MC******
Summary

Since purchased new on January 29, 2021, I have encountered the same issue. When stopped and about to accelerate, the vehicle will hesitate. This happens with the start/stop engaged and disengaged. As I press the accelerator, nothing happens, then suddenly the car will take off. This happened when I test drove the car (I chalked it up to the start/stop mode), sitting at a light making a U turn to the left.. Since purchase this has happened multiple times, usually when the vehicle wheels are turned to left or right but this past week-end, it happened as I finally was able to accelerate after hesitation and traveling in a straight line. Dangerous to say the least! Dealer says they cannot replicate and they basically do nothing other than suggest I put a few more miles on it. Currently around 6000 miles.

05/21/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 05/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2SE2CAXMC******
Summary

On May 14, 2021, driving at approximately 65 mph, the check engine warning light appeared flashing for the first time since purchase (purchase date April 30, 2021 - two weeks from vehicle purchase date), vehicle lost acceleration and shook aggressively on a major interstate highway. Owner pulled vehicle over to a safe location after driving approximately .25 miles after vehicle's check engine light initially illuminated. Owner had towing company transport the vehicle to the Volkswagen dealer in northern California where service indicated a faulty fuel injector. To-date, the vehicle remains in the possession of the dealership for 1 week awaiting parts. Failure mileage was approximately 1,000. Dealer has confirmed the issue of a faulty fuel injector - dealer has not confirmed whether any other issues at the moment. Vehicle has not been inspected by police insurance representatives. No warning lamps, messages or other symptoms of the problem prior to the failure.

05/12/2021
Components: ENGINE
Incident Date: 05/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 1V2LC2CA9MC******
Summary

TL* THE CONTACT OWNS A 2021 VOLKSWAGEN ATLAS CROSS SPORT. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO STOHLMAN VOLKSWAGEN (8433 LEESBURG PIKE, TYSONS, VA 22182) WHERE THE MECHANIC REPLACED THE ENGINE PURGE VALVE AND RETURNED THE VEHICLE TO THE CONTACT. SOON AFTER THE REPAIR, THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT REAPPEARED. THE CONTACT ALERTED THE DEALER OF THE FAILURE AND THE CONTACT WAS ASKED TO RETURN THE VEHICLE FOR FURTHER INSPECTION. THE DEALER REPLACED THE LEAK SENSOR PUMP AND THE VAPOR CANISTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

8 Recalls

for 2021 VOLKSWAGEN ATLAS CROSS SPORT
13/11/2020
CAMPAIGN NUMBER: 20V702000
TIRES:SIDEWALL
Over cured tires can result in a sidewall break causing a sudden loss of air pressure or the tread separating from the tire. Both conditions increase the risk of a crash.
Campaign Number: 20V702000
Manufacture: Volkswagen Group of America, Inc.
Components: TIRES:SIDEWALL
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

17/11/2020
CAMPAIGN NUMBER: 20V712000
STEERING
A damaged steering knuckle can fail, causing a loss of steering, thereby increasing the risk of a crash.
Campaign Number: 20V712000
Manufacture: Volkswagen Group of America, Inc.
Components: STEERING
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

18/11/2020
CAMPAIGN NUMBER: 20V716000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
Campaign Number: 20V716000
Manufacture: Volkswagen Group of America, Inc.
Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

27/01/2021
CAMPAIGN NUMBER: 21V026000
STEERING
A fractured steering knuckle can cause a loss of vehicle control, increasing the risk of a crash.
Campaign Number: 21V026000
Manufacture: Volkswagen Group of America, Inc.
Components: STEERING
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

03/03/2021
CAMPAIGN NUMBER: 21V132000
WHEELS:RIM
An insufficiently attached wheel may separate from the vehicle, increasing the risk of a crash.
Campaign Number: 21V132000
Manufacture: Volkswagen Group of America, Inc.
Components: WHEELS:RIM
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and Atlas Cross Sport vehicles. The lug bolt holes on the wheels may have been machined incorrectly, preventing the wheel bolt from sufficiently attaching to the wheel bearing hub.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

06/08/2021
CAMPAIGN NUMBER: 21V616000
ELECTRICAL SYSTEM:WIRING:RELAYS/SOLENOIDS
A horn or starter that remains activated for an extended period of time can overheat, increasing the risk of fire.
Campaign Number: 21V616000
Manufacture: Volkswagen Group of America, Inc.
Components: ELECTRICAL SYSTEM:WIRING:RELAYS/SOLENOIDS
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and Atlas Cross Sport vehicles. Damaged relays may have been installed in the engine compartment fuse box, which could inadvertently activate the horn or engine starter.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

15/10/2021
CAMPAIGN NUMBER: 21V812000
SUSPENSION:FRONT:WHEEL BEARING
The bolts may loosen and cause a loss of control, increasing the risk of a crash.
Campaign Number: 21V812000
Manufacture: Volkswagen Group of America, Inc.
Components: SUSPENSION:FRONT:WHEEL BEARING
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas, Atlas Cross Sport, and Passat vehicles. The front wheel bearing bolts may have been incorrectly tightened.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

17/11/2021
CAMPAIGN NUMBER: 21V892000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A water leak may damage the air bag control module, causing an inadvertent air bag deployment and increasing the risk of injury or a crash.
Campaign Number: 21V892000
Manufacture: Volkswagen Group of America, Inc.
Components: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

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