EN

2016 Buick Encore SUV AWD

2
Recalls
45
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 17.9%

Complaints
Recalls

45 Complaints

for 2016 BUICK ENCORE
11/21/2021
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB3GB******
Summary

The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.

10/25/2021
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/01/2021
Crash: No
Fire: No
Vehicle Identification Number: KL4CJBSB5GB******
Summary

In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.

05/20/2021
Components: SEAT BELTS,SEATS,UNKNOWN OR OTHER
Incident Date: 05/14/2021
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB0GB******
Summary

I recently put the back seats down to put some boxes back there. It is stuck down. I don't know if the seat itself is stuck or if the seatbelt is messed up in there. Either way. I need my seat back up.

05/19/2021
Components: ENGINE AND ENGINE COOLING
Incident Date: 03/12/2021
Crash: No
Fire: No
Vehicle Identification Number: kl4cjcsb5gb******
Summary

THE CONTACT OWNS A 2016 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE INADVERTENTLY DECELERATED TO 10 MPH. THE THERE WAS WHITE SMOKE COMING FROM THE EXHAUST TIP. THE CONTACT DROVE THE VEHICLE TO A SERVICE STATION AND THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC FOR THE VEHICLE TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO CHARGER WAS DEFECTIVE AND THERE WAS ENGINE OIL IN THE CATALYTIC CONVERTER. THE TURBO CHARGER AND CATALYTIC CONVERTER WERE REPLACED HOWEVER, THE FAILURE RECURRED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC FOUND A MISFIRE ON CYLINDER #3 AND TURBO CHARGER AS WELL AS CATALYTIC CONVERTER WERE FULL OF OIL . ADDITIONALLY, THERE WAS NOT ENOUGH COMPRESSION ON THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 80,000.

04/24/2021
Components: POWER TRAIN,ENGINE
Incident Date: 04/23/2021
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASBXGB******
Summary

BUZZING HEARD WHEN I PRESSED ON ACCELERATING PEDAL. HEARD A POP, THEN IT WOULD NOT ACCELERATE AND SMOKED OUT TAIL PIPE. ENGINE LIGHT AND OIL LIGHTS BOTH TURNED ON. VEHICLE WAS IN MOTION WHEN IT OCCURRED . I PARKED SHORTLY AFTER INCIDENT AND HAD CAR TOWED TO FIRESTONE NEXT MORNING. JEFF SAID ENGINE BLEW AND RECOMMENDED DEALER POWERTRAIN WARRANTY TO FIX. TURBO BLEW WHICH BLEW ENGINE

04/02/2021
Components: STEERING,WHEELS,ENGINE
Incident Date: 04/02/2021
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB9GB******
Summary

I GOT ONTO THE 91 FREEWAY HEADING EAST FROM THE LONG BEACH BLVD ENTRANCE. WHEN DOING THE TURN ONTO THE FREEWAY (U) THE STEERING WHEEL LOCKED/CAR SHIFTED AND BOTH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT TURNED ON. CAR WAS SHAKEY WHOLE TIME UNTIL I PULLED OVER.

03/27/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 03/20/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB5GB******
Summary

2/2017- PURCHASED NEW 2016 BUICK ENCORE AT HONOLULU GMC IN FIRST 2 YEARS- DEALERSHIP REPLACED 4 BATTERIES I HAVE ALL STOCK ITEMS I HAVEN'T ADDED/UPGRADED ANYTHING ON THE VEHICLE THEY SAID I HAD NO WARRANTY AFTER 50,000 MILES WHICH WAS A LIE AFTER HAVING TO REPLACE THE BATTERY 2 MORE TIMES AND WATER PUMP ONCE SUCCESSFULLY AND NOT AT THEIR DEALERSHIP. 1/2021 I FOUND THE ORIGINAL PURCHASE PAPERS, WHILE DEEP CLEANING CAR BEFORE TAKING IN TO BE FIXED ELSEWHERE AND THEN GMC ADMITTED I HAD AN EXTENDED WARRANTY. DUE TO LONG WAIT TIMES NEAREST APPOINTMENT IN 2/2021. 2/2021 TOOK TO FIX A/C BLOWING WARM, ENGINE LACK OF AND LOSING POWER (WHICH WE TOOK IN FOR THIS BEFORE AND THEY SAID NOTHINGS WRONG JUST NEEDED AN OIL CHANGE OR SOMETHING, GOTTA FIND PAPERWORK FOR THAT REPAIR TO BE SURE) AND PARASITIC BATTERY TEST THEY DIDN'T DO THE BATTERY TEST (OF COURSE THEY DIDN'T) THEY FIXED THE A/C BUT INSTEAD OF USING THE WARRANTY, CHARGED ME A HIGHER DIAGNOSIS FEE AND NEVER FILED THE CLAIM, SAID THE ENGINE WAS DUE TO SUBPAR SPARK PLUGS WE TOOK BACK OUR CAR AND REPLACED SPARK PLUGS WITH DENSO. THERE WAS STILL THE SAME PROBLEMS. 3/23/2021 NOW THEY'RE SAYING CYLINDER 1 AND 3 SPARK PLUGS ARE STUCK WANT TO CHARGE $2500 FOR FULL FIX, WARRANTY WILL COVER $1300, BALANCE IS FOR GASKETS AND LIQUID REFILL. NOTE: NO ONE CHANGES THE SETTINGS IN A TORQUE WRENCH IN THE MIDDLE OF DOING SPARK PLUGS. HOW IS IT ONLY 2 ARE SEIZED? THEY'RE LYING I NEED A LAWYERS HELP PUTTING THIS HERE IN CASE ANY ONE ELSE HAD SIMILAR. MULTIPLE OTHER ISSUES IN BETWEEN THESE. I HAVE VIDEO RECORDINGS OF SOME OF THESE INSTANCES AND PAPERWORK FOR EACH REPAIR

02/08/2021
Components: SERVICE BRAKES,ENGINE
Incident Date: 02/08/2021
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB3GB******
Summary

WHEN STEPPING ON THE BRAKE MY CAR JUMPS AND STALLS. CHECK ENGINE LIGHT IS ON. THIS IS 3 THIRD TIME IT HAS HAPPENED IN NOT EVEN A YEAR

12/23/2020
Components: AIR BAGS,SEAT BELTS
Incident Date: 11/26/2020
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJASB2GB******
Summary

HAD ACCIDENT, WHERE I WAS HIT FROM THE FRONT DRIVER SIDE, AFTER THAT IMPACT I WAS STRUCK IN THE REAR, WHICH TOTALED THE CAR. ME AND A PASSAGE WAS TOSSED AROUND LIKE RAG DOLLS. THE SEAT BELT ON THE PASSAGE SIDE DID NOT HOLD IN PLACE CAUSING HER HEAD TO STRIKE THE WINDSHIELD TWICE, NO AIRBAGS DEPLOYED FROM SIDE FRONT BACK NONE WHICH WOULD OF KEPT HER AND I FROM BEING TOSSED AROUND, THIS NEEDS TO BE BROUGHT TO SOMEONES ATTENTION, AND A RECALL WE WAS LOOKING WE BOTH HAVE INJURIES, CAN SOMEONE PLEASE ADVISE TO WHY THIS VEHICLE WAS NEVER RECALLED AND CHECKED???? NOW ME AND MY PASSAGE HAS A ROAD OF RECOVERY DUE TO THE AIRBAGS AND SEAT BELTS

11/06/2020
Components: STRUCTURE,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/06/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJESBXGB******
Summary

SERVICE LIGHT CAME ON AFTER BEING ON THE HIGHWAY CAR STARTED PULSING AND NOW MY CAR IS IDLING ROUGH.

09/07/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/25/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASBXGB******
Summary

THE HEAT DOES NOT WORK WHILE IDLING. ONLY HEATS UP WHILE DRIVING. BEGAN AT 20 K MILES.

08/24/2020
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 08/23/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJ1SM8GB******
Summary

WHEN I MY CAR STOPS AT LIGHTS STOP SIGNS AND AUTO STOP KICKS ON AND I TAKE MY FOOT OFF BRAKE TO GO MY AIR BAG LIGHTS FLASHES AND STAYS ON FOR A SECOND AND THEN GOES OUT WHILE I'M DRIVING ALL THE TIME . THEN RECENTLY WHEN I WAS DRIVING AND ENDED UP STOPPING AND AUTO STOP KICKED ON MY CAR MADE A GRINDING NOISE AND I COULDN'T MOVE I WAS IN THE MIDDLE OF BUSY STREET AT LIGHT I HAD TO PUT MY CAR IN PARK AND SHUT THE CAR OFF AND RESTART IT FOR IT TO EVEN MOVE THIS HAPPENED TWO DIFFERENT TIMES TO ME I AM VERY WORRIED BECAUSE NO ENGINE LIGHT COMES ON OR NOTHING AND IT IS VERY DANGEROUS ALSO MY AIRBAG LIGHT SHOULD NOT COME ON WHILE I'M DRIVING THIS ASWELL IS DANGEROUS

06/29/2020
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/24/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJBSB5GB******
Summary

MULTIPLE LIGHTS CAME ON AT ONCE AND NEEDED AN INTAKE MANIFOLD, PVC TUBE, VALVE COVER, ALL WHICH WERE REPAIRED AND THE CAR CONTINUES TO JERK FORWARD INTERMITTENTLY ON ACCELERATION AND DECELERATION. *TR

04/22/2020
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJBSB3GB******
Summary

SIDE DETECTION SYSTEM STOP WORKING DO TO REAR SENSOR BRACKET UNDER REAR BUMPER,SHOULD BE UNDER WARRANTY BUT DEALER WILL NOT COVER. WIFE IS BLIND IN ONE EYE SHOULD HAVE WORKING

03/15/2020
Components: UNKNOWN OR OTHER
Incident Date: 02/05/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJBSB0GB******
Summary

AIR CONDITIONER ON MUST OF THIS CAR FAIL IN A VERY SHORT PERIOD OF TIME AND THEY ARE GETTING AWAY WITH IT.

01/31/2020
Components: ENGINE
Incident Date: 09/02/2019
Crash: No
Fire: Yes
Vehicle Identification Number: KL4CJASB1GB******
Summary

TL* THE CONTACT OWNS A 2016 BUICK ENCORE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE OR AT START UP THE ENGINE SMOKED. THE CONTACT STATED THAT THERE WAS AN ODOR OF BURNING ENGINE OIL. THE CONTACT STATED THAT THERE WAS EVIDENCE OF OIL ON THE TOP OF THE ENGINE WHEN THE HOOD WAS RAISED. HALEY GMC 9831 MIDLOTHIAN HYPERLINK, RICHMOND VA 23235: 804-250-1322, WAS CONTACTED AND A VALVE COVER REPLACEMENT WAS SUGGESTED. THE CONTACT STATED THAT THE ONSTAR SYSTEM ALERTED OF AN EMISSION FAILURE. A PLUG PART WAS REPLACED WHILE STILL COVERED UNDER THE WARRANTY IN AN EARLIER VISIT TO THE SAME DEALER. THE BURNING ODOR STILL PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,064.

01/03/2020
Components: AIR BAGS
Incident Date: 11/04/2019
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJDSB6GB******
Summary

I WAS SITTING AT A RED LIGHT ON A CITY STREET WHEN A CAR GOING OVER 60 MPH HIT THE CAR BEHIND ME THAT WAS WAITING FOR THE SAME LIGHT, WITH SUCH FORCE IT TOOK OUT MY DRIVERS SIDE REAR END AND WAS THEN PUSHED ONTO THE MEDIUM AND INTO ONCOMING TRAFFIC. THE 2ND IMPACT TO MY VEHICLE WAS THE SPEEDING CAR WHO THEN HIT ME AND EMBEDDED ITSELF INTO MY REAR END. AT THIS TIME WAS THE 3RD IMPACT WHEN I WAS PUSHED INTO THE CAR IN FRONT OF ME WAITING FOR THE SAME LIGHT. THE 4TH IMPACT IS WHEN I HIT THE CAR IN LANE TO THE RIGHT OF ME CAUSING LITTLE DAMAGE TO MY CAR AND THEIRS. BEING HIT ON EVERY CORNER AND REAR, MY CAR WAS A TOTAL LOSS AND YET NONE OF THE AIRBAGS DEPLOYED.

12/26/2019
Components: STEERING,SUSPENSION,POWER TRAIN
Incident Date: 12/24/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJESB1GB******
Summary

WHILE DRIVING 25 MPH, STABILIZER AND ENGINE LIGHT CAME ON. WHILE IN DRIVE, ACCELERATING, TACH AND SPEED DROPPED TO NOTHING. STABILIZER LIGHT FLASHED. PARKED VEHICLE ON THE SIDE OF THE ROAD, SERVICE POWER STEERING MESSAGE APPEARED. ATTEMPTED TO DRIVE VEHICLE TO NEAR BY PARKING LOT, NO POWER STEERING, TRANSMISSION SHIFTED INTO DRIVE BUT SHIFT GEARS WHEN ACCELERATED. SPEEDOMETER AND TACH DIDN'T WORK. NOTICED HEATER STAYED ON WHEN KEY WAS REMOVED. STARTED CAR, SAME MESSAGE, SAME LIGHTS. TURNED HEATER OFF, REMOVED KEY. HEARTER LIGHTS STAYED ON, AND FAN KEPT RUNNING. CAR SITTING AT A DEALERSHIP, WITH A DEAD BATTERY.

12/24/2019
Components: ENGINE
Incident Date: 09/18/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJGSB2GB******
Summary

MY AWD WENT OUT ON 3 OCCASIONS, EACH TIME I WAS TOLD THEY FOUND NOTHING. ONE DAY I LOST ACCELERATION POWER AND THEN THE ENGINE LIGHT CAME ON. THE DEALERSHIP SAID MY PISTONS WERE NOT FIRING AND HAD TO BE REPLACED WITH THE TURBO. ALL WAS COVERED, HOWEVER TWO WEEKS LATER MY RED OIL ALARM CAME ON, I WAS OUT OF OIL. THE CAR WENT BACK TO DEALER, ALL OIL WAS BURNED UP AND SO WAS MY TURBO. I HAD TAKEN MY CAR IN PREVIOUSLY FOR LARGE AMOUNT OF SMOKE COMING OUT THE BACK-END. I WAS TOLD NOTHING WAS FOUND TO BE WRONG?

11/05/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 11/05/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJ2SMXGB******
Summary

WHILE TRAVELING AT HIGHER SPEEDS (60+ MPH), THE CHECK ENGINE LIGHT WILL COME ON AND THE CAR WILL LOSE SIGNIFICANT POWER IN 4TH AND HIGHER GEAR. THIS WILL PRESENT AS SPEED CAN STILL BE GAINED ALTHOUGH VERY SLOWLY IN 4TH GEAR, SPEED CAN BE MAINTAINED BUT NOT GAINED WHILE IN 5TH GEAR, AND SPEED WILL ONLY BE LOST WHILE IN 6TH GEAR. 3RD GEAR AND BELOW ALL WORK FINE. THIS ISSUE IS RESOLVED BY TURNING THE CAR OFF FOR A WHILE AND THEN IT CONTINUES TO OPERATE AS IT SHOULD THEREAFTER, HOWEVER, THE CHECK ENGINE LIGHT WILL REMAIN LIT FOR A FEW DAYS. THE MAIN CONCERN IS THAT THE CAR LOSES THE CAPABILITY TO GET OUT OF THE WAY IN THE CASE OF AN EMERGENCY DUE TO THE LACK OF POWER WHILE IN THIS STATE.

10/24/2019
Components: ENGINE
Incident Date: 10/17/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB7GB******
Summary

TL* THE CONTACT OWNS A 2016 BUICK ENCORE. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED TO 44 MPH AND THE VEHICLE STALLED. THE VEHICLE COASTED UNTIL IT CAME TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED, BUT HESITATED TO DRIVE. THE VEHICLE WAS TAKEN TO BOB RUTH FORD (700 N U.S. 15, DILLSBURG, PA 17019, (877) 818-1593) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,251.

10/12/2019
Components: ENGINE
Incident Date: 10/11/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASBXGB******
Summary

WHEN STOPPED, THE VEHICLE FEELS LIKE ITS MISSING, SOMETIMES FEELS LIKE IT WANTS TO STALL. WHEN ACCELERATING, SOMETIMES HESITATES OR NOT QUITE GETTING SPARK. SCARY WHEN MERGING AND DON'T HAVE FULL POWER RIGHT AWAY. BROUGHT TO DEALER 3 TIMES, AND NOW WARRANTY HAS PASSED. HAPPENS EVERYDAY.

08/26/2019
Components: WHEELS
Incident Date: 08/26/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJDSB4GB******
Summary

LUG NUTS HAVE CHROME CAP WHICH IS SUPPOSED TO BE ATTACHED TO THE LUGNUT. LUG WRENCH FITS OVER THE CAP. CAP COMES OFF EXPOSING THE LUGNUT, HOWEVER THE LUG WRENCH DOES NOT FIT TIGHTLY OVER, THE EXPOSED LUGNUT. NEED SEPARATE WRENCH (NOT INCLUDED WITH THE VEHICLE TO REMOVE THE LUGNUT IF THE CAP BREAKS OFF.

07/22/2019
Components: VISIBILITY/WIPER
Incident Date: 07/21/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB8GB******
Summary

TL* THE CONTACT OWNS A 2016 BUICK ENCORE. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDSHIELD SHATTERED. THE CONTACT STATED THAT THE REAR WINDSHIELD TRIM MOLDING SEPARATED PRIOR TO THE REAR WINDSHIELD FRACTURING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

06/11/2019
Components: ENGINE
Incident Date: 05/25/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB5GB******
Summary

OUR VEHICLE STARTED LOSING PICK UP AND GO IN THE MIDDLE OF DRIVING ABOUT 2 WEEKS AGO. CHECK ENGINE LIGHT CAME ON, SO WE TOOK THE VEHICLE TO IDENTIFY THE ISSUE. ERROR CODES P0299 TURBO/SUPER CHARGER UNDERBOOST ISSUE WAS IDENTIFIED. WE CALLED THE DEALERSHIP AND WERE TOLD THE PART IS ON BACKORDER UNTIL MAYBE JULY. EVEN AFTER MARKET PARTS APPARENTLY ARE UNAVAILABLE BECAUSE GM IS PURCHASING THEM. WE CONTACTED SERVICE MANAGER AT DEALERSHIP BECAUSE WE ARE WITHOUT A CAR THAT WE ARE PAYING FOR AND THERE IS A HUGE CONCERN THAT IF THE PART IS THIS DIFFICULT TO OBTAIN, THERE MUST BE AN UNDISCLOSED ISSUE GOING ON HERE. THE SERVICE MANAGER SAID THEY ARE ONLY ABLE TO OBTAIN UPDATES FOR PARTS ONCE THE PART IS ORDERED, BUT ALSO DID CONFIRM THERE IS ( NOT NECESSARILY A BACKORDER, BUT THE PART IS HARD TO COME BY!?!). HE COULD NOT ANSWER WHY. HE DID ENCOURAGE US TO CONTACT CONSUMER AFFAIRS TO ESCALATE OUR CONCERNS. WE DID CONTACT CONSUMER AFFAIRS AND WERE DIRECTED TO CONTACT NHTSA. WE CURRENTLY ARE WITHOUT OUR VEHICLE THAT WE CONTINUE TO PAY FOR AND CONTINUE ON THIS JOURNEY OF TELL THIS PERSON OR DEPARTMENT AND WE ARE GETTING NOWHERE FAST. SOMETHING BIGGER IS OBVIOUSLY GOING ON HERE AND AS ALWAYS THE PAYING CUSTOMER CONTINUES TO BE THE ONE PAYING FOR IT. WE WANT THE PART AND IT WOULD BE NICE TO NOT BE INCONVENIENCED WITH SCRAMBLING EVERYDAY ON HOW TO GET TO/FROM WORK AND HOW TO GET TO/ FROM CARING FOR ELDERLY PARENTS WHO ARE IN NEED OF OUR ASSISTANCE TO EAT, BATH AND REMAIN SAFE. THIS ISSUE IS A HUGE INCONVENIENCE AND TRUTH NEEDS TO BE TOLD BY GM/BUICK.

04/29/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/20/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASBXGB******
Summary

ANTI THEFT LIGHT COMES ON INTERMITTENTLY. WHEN THIS HAPPENS THE CAR ACTS LIKE IT MIGHT STALL WHEN IDLING.

03/11/2019
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/13/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJDSM7GB******
Summary

TL* THE CONTACT OWNS A 2016 BUICK ENCORE. THE CONTACT STATED THAT THE VEHICLE WOULD CRANK UNEXPECTEDLY WHILE DRIVING AT EXTREMELY LOW SPEEDS. THE VEHICLE WAS EQUIPPED WITH THE AUTO START FEATURE WHEN COMING TO A COMPLETE STOP, WHICH COULD NOT BE DISENGAGED. THE CONTACT DESCRIBED THE FAILURE AS IF THE IGNITION WERE BEING STARTED WHILE THE ENGINE WAS ALREADY RUNNING. DURING THE FAILURE, THE VEHICLE WOULD STALL AND THE CONTACT WOULD HAVE TO COME TO A COMPLETE STOP AND RESTART THE ENGINE. GEORGE NAHAS CHEVROLET (4135 FL-44, WILDWOOD, FL 34785, (352) 504-4538) STATED THAT THEY COULD NOT ASSIST UNLESS THERE WAS A WARNING INDICATOR ON THE INSTRUMENT PANEL. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER AND LEFT A VOICE MESSAGE. THERE WAS NO FOLLOW-UP AFTER THE CONTACT AND MANUFACTURER TRIED TO CONTACT EACH OTHER SEVERAL TIMES. THE FAILURE MILEAGE WAS 19,500. *BF.*JB

02/06/2019
Components: WHEELS
Incident Date: 11/22/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJBSBXGB******
Summary

WHEN TRAVELING DOWN THE INTERSTATE, THE TREAD FROM A CONTINENTAL TIRE CONTIPROCONTACT CATASTROPHICALLY AND SUDDENLY RIPPED AWAY CAUSING EXTREME DAMAGE ($4915.15 IN REPAIRS) TO THE BODY OF MY VEHICLE. I FILED A CLAIM WITH CONTINENTAL TIRES REGARDING THIS INCIDENT AND THIS CLAIM WAS DENIED STATING THERE WAS PRIOR DAMAGE TO THE TIRE. THEIR LETTER STATING THIS CLAIM WAS UNSIGNED, AND THERE WAS NOT REPORT DETAILING THEIR CLAIM, OR EVEN THE NAME OR CREDENTIALS OF THE PERSON MAKING THIS DECLARATION. IN TALKING WITH A COUPLE OF PEOPLE IN TIRE BUSINESS WHO OBSERVED THE TIRE, THEY STATE THAT WHAT THE LETTER STATES AND WHAT HAPPENED DO NOT MAKE SENSE. I HAVE CALLED CONTINENTAL TIRES ABOUT THE DENIAL OF THE CLAIM. HOWEVER, MY CALL TO THEM HAS GONE UNRETURNED. BECAUSE OF THE INSUFFICIENT DATA PROVIDED BY CONTINENTAL REGARDING THE DENIAL OF THEIR CLAIM, THEIR UNRETURNED CALL, AND THE OPINION OF OTHERS IN THE BUSINESS, I AM FILING THIS REPORT TO THE NHTSA.

01/05/2019
Components: SEAT BELTS
Incident Date: 07/30/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB9GB******
Summary

I HAD MY BACKSEATS LAID DOWN TO HAVE MORE ROOM WHEN MOVING. AFTER TWO WEEKS, I TRIED PULLING THE SEATS BACK INTO SEATED POSITION. THE DOUBLE SEAT WILL NOT LIFT. THE MIDDLE SEATBELT HAS LOCKED, NOT ALLOWING IT TO LIFT MORE THAN ABOUT TEN INCHES. NO MATTER HOW MUCH I TRY PULLING THE BELT TIGHT TO DISENGAGE THE LOCK, IT WILL NOT GIVE.

06/01/2018
Components: AIR BAGS
Incident Date: 05/26/2018
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJASB3GB******
Summary

YAKATA RECALL. THE AIRBAGS IN MY CAR DID NOT DEPLOY DURING AN ACCIDENT. THE OTHER DRIVER RAN A RED LIGHT AND HIT ME ON THE DRIVER FRONT OF MY CAR. IT CAUSED $11,884 WORTH OF DAMAGE. WHEN I SAW THE OTHER DRIVER WAS NOT STOPPING AT THE RED LIGHT I APPLIED MY BRAKES BUT THE COLLISION HAPPENED AND SPUN MY CAR. MY CAR WAS NOT ON THE RECALL LIST FOR AIRBAGS. I DONT KNOW WHY THEY DID NOT DEPLOY.

05/02/2018
Components: ENGINE
Incident Date: 05/02/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB0GB******
Summary

YESTERDAY I STARTED THE VEHICLE UP AND IT QUIT. SO I STARTED IT AGAIN AND IT RAN. THEN TODAY, I WAS BACKING OUT AND IT DIED OUT. I STARTED IT UP AGAIN AND DROVE TOWARDS HOME. THEN I WAS TRAVELING 40 PLUS MILES AN HOUR WHEN THE CAR SHUT OFF. I HIT THE BRAKES AND IT STARTED ROCKING. I WAS ALMOST HIT FROM THE CAR BEHIND ME. I HAD IT TOWED TO THE BUICK DEALERSHIP.

03/15/2018
Components: AIR BAGS,SEAT BELTS
Incident Date: 03/07/2018
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJASB3GB******
Summary

TAMARA RECALL: THE FRONTAL AIRBAGS AND SEATBELT PRETENSIONERS FAILED TO DEPLOY DURING A CRASH TO BOTH THE FRONT AND REAR OF MY VEHICLE. ALL SIDE AIRBAGS DEPLOYED DURING THE CRASH. I WAS STOPPED BEHIND A VEHICLE AT A RED LIGHT WHEN A DRUNKEN DRIVER SLAMMED INTO MY 2016 BUICK ENCORE. MY VEHICLE WAS PROPELLED FORWARD INTO THE CAR IN FRONT OF ME. THE SHOULDER HARNESS OF MY SEATBELT DID NOT LOCK TO RESTRAIN ME AND MY FRONTAL AIRBAGS DID NOT DEPLOY. MY CAR HAD NO OPEN RECALLS ON IT. I DID THE 2016 RECALL CORRECTION BUT I DON'T REMEMBER GETTING NOTIFIED OF THE SECOND RECALL. MY CARS SERVICE HAS BEEN EXCLUSIVELY AT A BUICK DEALERSHIP AND DON'T RECALL EVER BEING TOLD OR RECEIVING ANY DOCUMENTATION REFLECTING CORRECTION FOR THE 2017 RECALL. EITHER WAY, MY CAR HAD NO OPEN RECALLS AT THE TIME OF THE CRASH.

02/20/2018
Components: ELECTRICAL SYSTEM
Incident Date: 09/26/2016
Crash: No
Fire: No
Vehicle Identification Number: KL4CJDSB0GB******
Summary

2016 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO DEFECTIVE DASHBOARD, SIDE WARNING LIGHT WIRING UNITS AND AUTO FRONT WARNING DEVICES. *LD THE CONSUMER STATED WHILE DRIVING, ON A RAINY DAY, THE INSTRUMENT PANEL WENT BLANK AND DID NOT RETURN UNTIL THE VEHICLE WAS TURNED ON THE NEXT DAY. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS

02/17/2018
Components: POWER TRAIN,ENGINE
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJESB6GB******
Summary

HEAVY VIBRATION IN LOWER GEAR WHILE SHIFTING SEEMS TO COME FROM ENGINE OR TRANSMISSION CANT TELL BUT STRONG VIBRATION CAN BE FELT IN SHIFT HANDLE WHEN YOU ATTAIN HIGHER GEAR SEEMS TO STOP ON CITY STREET OR HIGHWAY SAME EXPERIENCE WORSE IN LOWER GEARS.

01/04/2018
Components: EXTERIOR LIGHTING
Incident Date: 12/19/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJ2SMXGB******
Summary

THIS PROBLEM IS WITH THE STOP START FEATURE ON MY CAR WHICH IF I KNEW ABOUT IT I WOULD HAVE NEVER BOUGHT. MY HUSBAND HAS HATED THIS CAR SINCE DAY ONE AND ONLY BOUGHT IT AS I HAVE STAGE 4 CANCER AND FELL IN LOVE WITH THE CAR. HE WANTED A SUBARU WHICH HE CAN GET ONCE I LEAVE THE EARTH.I NOW LONGER AM PLEASED WITH THIS CAR AS IT WILL LEAD TO MY DEATH SOONER THAN THE CANCER. WHEN THIS CAR STOPS TO SAVE GAS HA HA USES MORE THE MOTOR SHUTS OFF SO THE HEADLIGHTS DIM. THEN WHEN YOU HIT THE GAS THEY BRIGHTEN. WELL DRIVERS AROUND HERE THINK WE ARE TELLING THEM TO GO AS WE BLINKED THE LIGHTS AT THEM EVEN IF YOU WERE FIRST THERE. MY HUSBAND ALWAYS GIVES EVERYONE THE RIGHT OF WAY BUT I AM NOT SO KIND.IF FIRST I GO FIRST. THE OTHER NIGHT I ALMOST GOT IT AS A TRUCK PULLED OUT AT THE SAME TIME ALMOST HITTING ME AND CALLING ME A FEW NAMES BUT TELLING ME I FLICKED THE LIGHTS. LOOKED IN THE OWNERS MANUEL AND NOT A THING ABOUT THIS FEATURE SO CALLED THE GARAGE.TOOK IT RIGHT AWAY AND AFTER 3 DAYS SAID THIS IS HOW IT WAS SUPPOSE TO ACT. WELL IF I GET HURT FROM THIS I WILL SUE GM AS EVERY OTHER CAR MAKER PUT IN A DEVICE TO SHUT THIS FEATURE OFF BUT NOT BUICK ..WHEN THIS HAPPENED I WAS AT A 4 WAY STOP AND WAS THERE FIRST.TRUCK WAS TO THE LEFT OF ME WHO PULLED OUT AT THE SAME TIME ALMOST GETTING ME ON MY DRIVERS SIDE. THIS IS A HORRIBLE FEATURE AND I CAN SEE WHY OTHER CAR MAKERS HAVE A SWITCH TO SHUT IT OFF. I HAVE NEVER GOTTEN THE MILAGE THAT WE WERE SUPPOSE TO GET . GARAGE BLAMES IT ON WINTER GAS BUT HAD IT FOR A YEAR NOW AND ONLY GOT 24 AT THE MOST, IN THE SUMMER.SINCE THE CANCER WE DRIVE TO PITTSBURGH 120 MILES ONCE A MONTH AND THAT TRIP ONLY GETS US 23 IN SUMMER .DID GET IT TO 24 BUT STILL FEEL THIS CAR IS MY DEATH WEAPON.I FEEL ITS A WEAK BATTERY OR A ELECTRICAL SHORT. ON A DOWNTOWN KITTANNING PA STREET.GARAGE JUST MAKES US FEEL STUPID FOR EVEN COMPLAINING.

11/20/2017
Components: VISIBILITY/WIPER
Incident Date: 06/07/2016
Crash: No
Fire: No
Vehicle Identification Number: KL4CJCSB1GB******
Summary

ON SEVERAL OCCASIONS WHILE DRIVING THIS VEHICLE IN THE RAIN, I HAVE NEARLY WRECKED OR CAUSED AN ACCIDENT TO OTHERS DUE TO POOR VISIBILITY OF THE WIPERS NOT FUNCTIONING PROPERLY.

11/02/2017
Components: STEERING
Incident Date: 10/26/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASBXGB******
Summary

DRIVING STRAIGHT ON THE HIGHWAY AT A SPEED OF APPROX. 60 MPH. ATTEMPTED TO MOVE FROM RIGHT LANE TO LEFT LANE. THERE WAS NO RESPONSE IN THE STEERING. I IMMEDIATELY RECEIVED A "SERVICE POWER STEERING" WARNING ON THE INSTRUMENT CLUSTER. ALL OTHER CAR FUNCTIONS WERE WORKING AND I WAS ABLE TO SLOW THE VEHICLE AND MANEUVER TO A COMPLETE STOP. CAR WAS TOWED TO DEALERSHIP. INVOICE STATES POWER STEERING-GEAR INTERNAL FAILURE OF P/S MODULE C056D. THE POWER STEERING COLUMN, WITH MODULE WAS REPLACED AND PROGRAMMED. THIS WAS GM PART # 94544335. THERE WAS NO PRIOR WARNING OF ANY KIND THAT THE POWER STEERING WAS GOING TO FAIL.

08/22/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/16/2016
Crash: No
Fire: No
Vehicle Identification Number: KL4CJFSB6GB******
Summary

THE WHEEL WELL LINER AND THE PLASTIC BUMPER ATTACHMENT ARE ATTACHED TO EACH OTHER OR NEAR EACH OTHER. IN MY OPINION THIS TYPE OF MATERIAL AND DESIGN IS FAULTY. THIS DESIGN DOES NOT SUPPORT HEAVY SNOW. LAST MARCH WHEN THE ROCHESTER, NY. RECEIVED HEAVY SNOW, THE WEIGHT OF THE SNOW CAUSED THE WHEEL LINER AND THE BUMPER TO TEAR. THE TEARING OF BOTH THE BUMPER AND THE WHEEL LINER CREATED A STEERING HAZARD WHICH PROHIBITS SHARP STEERING AND MANEUVERABILITY IN DRIVING CONDITIONS, WHICH MAY RESULT IN SERIOUS PHYSICAL INJURY OR DEATH.

08/14/2017
Components: SERVICE BRAKES
Incident Date: 02/25/2017
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJESB3GB******
Summary

CAR PLOWED INTO BROTHERS CARPORT AND TRAILER DOING $9,000 DAMAGE TO HIS PROPERTY, DID $16,000 DAMAGE TO CAR. INSURANCE COMPANY WOULD NOT TOTAL CAR, HAD IT REPAIRED TOOK OVER THREE MONTHS. GOT CAR BACK AND THE SAME DAY, WAS BACKING OUT OF DRIVEWAY AND BRAKES GOT HARD AND WOULD NOT STOP. I KEPT HITTING BRAKES AND FINALLY STOPPED. HAD VEHICLE TOWED INTO DEALERSHIP, ADAMS BUICK, RICHMOND. THEY REPAIRED IT AFTER FEW DAYS THEY CALLED AND I PICKED IT UP. WAS DRIVING HOME GOT ABOUT HALF A MILE BRAKES DID SAME THING. THEY WORKED ON IT AGAIN AND FOUND $1200. MORE WORK HAD TO BE DONE ON BRAKES. THEY WOULD NOT ACCEPT BLAME FOR BRAKES, INSURANCE COMPANY FINALLY PAID FOR IT AFTER COUPLE MORE WEEKS. THIS MADE TOTAL OF REPAIRS 17,200.00 STILL WOULD NOT TOTAL CAR. WE STILL HAVE THIS CAR VALUE IS $12,500 ACCORDING TO ADAMS BUICK AND WE OWE $22,000.

07/26/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/19/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJGSB3GB******
Summary

I WENT TO START MY CAR IN THE MORNING AFTER IT SAT AT NIGHT, IT WAS IN DRIVEWAY (I HAD DRIVEN THE EVENING PRIOR) AND IT SMELLED OF FUEL WHEN I STARTED IT. NOTHING NOTED LEAKING FROM UNDER THE CAR ANYWHERE.

07/26/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/19/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJGSB3GB******
Summary

I SUBMITTED A PRIOR REPORT. MY CAR WAS IN DRIVEWAY AND I WENT TO START IT IN THE MORNING. I HAD BEEN OUT IN EVENING PRIOR. I STARTED MY CAR AND IT SMELLED LIKE FUEL. I HAD TO TAKE IT IN AFTER I TEST DROVE IT ON WAY TO THE DEALER FOR SERVICE (LUCKY I WAS OFF THAT DAY. IT HAD A FUEL LEAK AND NEEDED A HOSE REPLACED. TO ME THIS IS A SERIOUS FAILURE OF A PART WITH ONLY APPROX. 6500 MILES ON IT.

02/04/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/31/2017
Crash: No
Fire: No
Summary

THE VEHICLE IS NEW, HAS 250 MILES, WAS PURCHASED FROM PENSKE BUICK IN CERRITOS, CA. SEVERAL MORNINGS IT HAS EITHER FAILED TO START, OR STARTED AND PROMPTLY FAILED, WHEN PUT IN GEAR AND THE ENGINE HAS SHUT OFF. THE VEHICLE ENGINE STOPPED DURING A TURN ONTO A CITY STREET, CAUSING A NEAR COLLISION WITH PARKED CARS. I HAVE TAKEN THE VEHICLE TO PENSKE CERRITOS, CA ON 2-4-17 ALONG WITH A LETTER DETAILING THE SAFETY ISSUES AND NEAR COLLISION.

12/07/2016
Components: ENGINE
Incident Date: 06/08/2016
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB8GB******
Summary

TL* THE CONTACT OWNS A 2016 BUICK ENCORE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED A STRONG ODOR IN THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE ECM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, AND THE DEALER REPLACED THE MAP SENSOR THE CONTACT STILL NOTICED AN ODOR IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 28,000. UPDATED 02/09/17*LJ *CN

11/11/2016
Components: AIR BAGS
Incident Date: 10/09/2016
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJBSB5GB******
Summary

THE VEHICLE WAS DRIVING DOWN A CITY STREET AT APPROXIMATELY 35 - 40 MPH. THERE WAS A GLANCING SIDE IMPACT TO THE DRIVERS DOOR, AND ALL AIRBAG CURTAINS DEPLOYED. CAUSING BRUISING, BURNS, SPRAIN, AND A CONCUSSION. THE IMPACT TO THE VEHICLE WAS MINIMAL. THE AIRBAG MODULE HAD BEEN FLASHED ALREADY. THE NEW MODULES ARE ON BACK-ORDER AND MAY BE SEVERAL MONTHS/INDEFINITE BEFORE IT CAN BE REPAIRED.

07/20/2016
Components: STRUCTURE
Incident Date: 07/02/2016
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASBXGB******
Summary

I PURCHASED 2016 ENCORE ON 5/7/16. WHILE ON A 300 MILE ROAD TRIP ON 7/2 /16 NOTICE THE EXHAUSTED PIPE WAS MELTED TO THE BUMPER TOOK PICTURES. CALLED THE NUMBER TO EXTENDED WARRANTY AND THEY WEREN'T ABLE TO HELP ME DUE TO HOLIDAY WEEKEND. DROVE IT BACK HOME STOP EVERY HOUR TO MAKE SURE IT WASN'T GOING TO START MY CAR ON FIRE. TOOK IT TO THE DEALERSHIP THE NEXT DAY 7/ 5 I TOLD THEM I DON'T FEEL SAFE IN THE VEHICLE. THEY SAID WHY WOULD LOOK INTO WHAT CAUSE IT. THE DEALERSHIP HAS THERE OWN PICTURE THIS INCIDENT IN NOT IN DISPUTE. THEY SAID GMC BEEN CONTACTED AND NO OTHER INCIDENT HAS BEEN REPORTED. THEY GAVE ME A LOANER ON 7/5 THE MECHANIC MANAGER SAID HE PUT THE VEHICLE ON LIFT DOESN'T SEE ANYTHING WRONG WITH IT HE SAID HE WILL HAVE HIS VERY MECHANIC LOOK AT IT ON 7/6 CALLED THAT DAY TO UPDATE ME THAT GMC IS INVOLVED AND WILL KEEP ME INFORMED. CALLED ME ON 7/7 WITH SAME UPDATED THAT THEY ARE STILL LOOKING INTO IT. ON 7/12 CALLED BACK AND SAID THEY COULD NOT DUPLICATED THE PROBLEM. SO IT WAS DECIDED TO REPLACE PART OF THE BUMPER AND RETURN THE VEHICLE TO ME I STRESS THAT I DON'T FEEL SAFE WITH THIS VEHICLE I'M ABOUT TO DRIVE TO FLORIDA IN A COUPLE OF WEEK AND THE PROBLEM HAPPEN ON A LONG DISTANCE AND NOT SHORT DISTANCES. CALLED CUSTOMER SERVICE AND WAS TOLD THE DEALERSHIP IS NOT GOING TO HELP ME OUT. I ASK IF THEY COULD GIVE ME DOCUMENTATION TO WHAT THEY FOUND AND HE SAID NO CAUSE WE COULDN'T DUPLICATE THE PROBLEM. THAT WAS EIGHT DAYS AGO I HAVEN'T HEARD FROM THEM SINCE 7/12. I CALLED CUSTOMER SERVICE BACK ON 7/20 AND SHE TOLD ME THAT THE DEALERSHIP IS FIXING THE BUMPER AND GIVING IT BACK TO ME. I FEEL THIS IS A BRAND NEW VEHICLE AND THIS SHOULD NOT HAVE HAPPEN AND SEEM LIKE A FACTORY DEFECT THAT THEY WANT TO PUT A BAND AID AND SEND ME ON MY WAY. I ASKED CUSTOMER SERVICE DID THEY TAKE IT ON A LONG RIDE TO TEST IT OUT AND SHE COULD NOT ANSWER THE QUESTION.

2 Recalls

for 2016 BUICK ENCORE
08/09/2016
CAMPAIGN NUMBER: 16V651000
AIR BAGS:FRONTAL
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Campaign Number: 16V651000
Manufacture: General Motors LLC
Components: AIR BAGS:FRONTAL
Summary

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/07/2017
CAMPAIGN NUMBER: 17V437000
AIR BAGS:FRONTAL
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Campaign Number: 17V437000
Manufacture: General Motors LLC
Components: AIR BAGS:FRONTAL
Summary

General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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