EN

2016 Chrysler Town And Country VAN FWD

5
Recalls
348
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 16.4%

Complaints
Recalls

348 Complaints

for 2016 CHRYSLER TOWN AND COUNTRY
02/06/2022
Components: POWER TRAIN
Incident Date: 02/04/2022
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

We noticed a oil smell coming in through our vents, in our 2016 chrysler town and country my husband whom has worked in the automotive industry for several years opened the hood to check and sure enough there was oil all over the top of our engine leaking onto our driveway the part is sold as one unit so we had to buy the whole housing/oil cooling line and since we just moved into a new house my husband didnt want to perform the repair in our home garage or driveway, so $1017.31 later the van is fixed but my husband and many other technicians we know have said this is a common (expensive) issue for the housing and cooler lines Assembly on the 2014-present Chrysler town and country 3.6l dodge caravan 3.6l dodge avenger 3.6l and any of the mopar vehicles equipped with the top mounted catridge style oil filter mainly on the 3.6L engines. With this being such a common issue, why are consumers having to foot such an expensive repair on a seemingly faulty part. The part involved, the oil filter housing/oil cooler line assembly should be considered for recall.

02/03/2022
Components: ELECTRICAL SYSTEM
Incident Date: 11/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg6gr******
Summary

left sliding door will not open or close. yes, it will be available for inspection. our safety is put at risk while in the car if the vehicle catches on fire and there are passengers in the back seat who will not be able to get out the side door because it will not open. no, the problem has not been reduced or confirmed by the dealer. no one has has inspected the vehicle. there were no warning lamps, messages, or other symptoms prior to failure. it first appeared about 4 months ago. have attempted to see what could be done, but it was beyond my abilities.

01/27/2022
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 04/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bgxgr******
Summary

It has happened twice now the my 2016 town and country has turned off out of no where. The first time i was just getting off the freeway and the whole car lost power in Strang way and the string wheel locked up.

01/27/2022
Components: POWER TRAIN
Incident Date: 01/02/2022
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

The contact owns a 2016 Chrysler Town & Country. The contact stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact also stated that the headlights became significantly dim; additionally, the taillights failed to work as designed. The vehicle was taken to a Pep Boys to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. Then, the vehicle was taken to an independent transmission specialist who diagnosed that the transmission torque converter needed to be replaced. The vehicle was taken to the dealer who diagnosed that the entire transmission needed to be replaced. The contact referenced NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was notified of the failure and informed the contact that they would cover the labor for the transmission replacement. The vehicle was not yet repaired. The failure mileage was approximately 74,000.

01/26/2022
Components: ENGINE
Incident Date: 11/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

The oil filter adapter housing is plastic and was leaking oil. The leak was so much that there was burning oil smell in the cabin while driving. The oil leak could potentially reach the exhaust manifold causing a vehicle fire. I was able to replace the faulty oil filter housing unit with a non-plastic unit. This is a well known issue with the Chrysler products that have the pentastar engines.

01/26/2022
Components: ENGINE
Incident Date: 01/26/2022
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

The number 2 cylinder lost compress and is not functioning/firing with the other 5 cylinders. The engine issue makes the car shake and shudder while driving (similar to having a flat tire). The car is at the dealer now for diagnosis and potential repairs. Pentastar V6 motor that had similar problems in the past.

01/11/2022
Components: ELECTRICAL SYSTEM
Incident Date: 06/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

Ignition Switch. The switch moves somtimes out of run postion, turning off the engine, spesially when the engine is worm. ( I found this information in my Hayes Repair Manual where they also says it has a recall since 2015) Dealer claimed it was a computor glitch. Only the dealer ship. The Techs could could not get a clear signal that's why they said it was a computor glitch. But I think they know more because they said it might be the ignition switch. When I asked they if the had one they said no because they are waiting for parts from China....

12/28/2021
Components: POWER TRAIN
Incident Date: 12/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

Pump Failure in Transmission. Transmission Pump locked up and stalled vehicle in road locked up wheels

12/28/2021
Components: STRUCTURE
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

Driver side sliding door cannot be opened either remotely or manually, Something is non-functional inside the door. In order to exit the vehicle, people must climb over to the front seat or across the vehicle to the passenger side sliding door. If this were to happen on the passenger side, the only way out is through the front doors. This must be a design issue as the vehicle has NOT been in any accident--people in the rear seats are at risk if they need to exit quickly. Previously told by a mechanic shop, this was an actuator problem. Chrysler has now extended the warranty on the actuator, but now they say it is a latch issue not covered by the extended warranty, and want $1100 to repair it. Latch, actuator, or whatever reason, no vehicle door should ever get into this type of mode. I have now spent $320 on two different analyses over the past 2-1/2 years.I will not pay $1100 for something that Chrysler should be responsible for.

12/27/2021
Components: TIRES
Incident Date: 12/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg3gr******
Summary

During highway travel noticed vibration in steering wheel. inspected tires and noticed tire GOODYEAR VIVA3 225/65R17 (PJ2Y LDHR) shows side belt bubble. Concerned that tire may ruptured during highspeed travel. Request NTSB review manufacturers design for sidewall construction and or broadcast recall on tire type with deficiency sidewall concerns.

12/24/2021
Components: ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
Incident Date: 03/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg1gr******
Summary

Back sliding door inoperable, dealership sold the vehicle this way, neglected to disclose the issue. When we noticed we refused the sale, dealership added to the sale contract that it would be fixed before delivery, vehicle was not fixed before delivery after several attempts, and a third party off site company attempted to fix the issue. Dealership had the vehicle for 36 days before coming to a temporary fix, door still has issues opening and closing. Sometimes won’t open at all or just close instantly after opening pinching/crushing anyone who isn’t fast enough to get out of the way in the door. Door has also come completely off the track at one point. The door will not stop if it starts to close, it will slide closed into you or a child, the censors do not work as designed apparently. I sincerely hope for a fix as I am terrified of my children being trapped in emergency situation, or in general entry exit of vehicle.

12/22/2021
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

Passenger sliding door does not lock, manually nor remotely. There lock actuator is completely malfunctioned.

12/15/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 06/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

The passenger rear sliding door makes a buzzing sound when locking or unlocking the door. Door does not open/close and have to manually open/close door.

12/06/2021
Components: STRUCTURE
Incident Date: 12/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg3gr******
Summary

Passenger sliding door lock intermittently inoperable and makes a loud buzzing sound when locking. Drivers side sliding door will not open manually or with automatic controls.

12/05/2021
Components: STRUCTURE
Incident Date: 11/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

Sliding door lock actuator is inoperable. The door will not unlock or open which could trap the occupants. The problem has not been reproduced/confirmed by the dealer or service center, however, research on this issue states that motorsafety.org has an article that it is researching this to issue a recall. There were no warning lights. After removing the door panel, the issue has been resolved, however, the door makes a buzzing noise when it's locked now. Since the initial problem, the door has been stuck one other time. The initial problem occurred 4 weeks ago.

11/29/2021
Components: POWER TRAIN
Incident Date: 11/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

Transmission failing at 60,100 miles. Vehicle is loosing power when coming from a stop and cannot be placed into reverse without causing major issues when accelerating from a stop at intersection. contacted Chrysler customer care, they advised that they will not make any attempts to repair the issue

11/17/2021
Components: UNKNOWN OR OTHER
Incident Date: 11/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

Driverside rear sliding door will not open manually or remotely due to the lock staying in the locked position.

11/12/2021
Components: ELECTRICAL SYSTEM,STRUCTURE,FUEL/PROPULSION SYSTEM
Incident Date: 11/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.

11/12/2021
Components: POWER TRAIN,ENGINE
Incident Date: 10/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg9gr******
Summary

Driving home from work with vehicle behaving normally. I slowed down for traffic light and felt a hesitation when trying to accelerate. I was then unable to gain speed and was impeding traffic. The vehicle was inspected by a certified auto repair where they were unable to drive and had to push into garage. Diagnostic code for loss of hydraulic pump pressure, internal transmission failure. The transmission was replaced At that time.

11/11/2021
Components: STRUCTURE
Incident Date: 10/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

The rear sliding driver’s side door could not be opened. There was no warning that this would happen. With this malfunction, exiting the vehicle from the back seat would be difficult and possibly life threatening in a crash.

11/04/2021
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 10/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

While driving in traffic my transmission failed due to a pump failure in the transmission (diagnosed by a mechanic after the incident and having to be towed to a shop). The car stalled in the middle of an active intersection. My make and model and manufacture year was involved in a recall for this exact problem but for unknown reasons my VIN is not included. The car has been meticulously maintained and has less than 50,000 miles. The check engine light appeared immediately prior to the car losing power.

10/31/2021
Components: SEATS
Incident Date: 10/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

The headrest came apart while car was parked and turned off. If the driver was behind the wheel when this happen, there is a good possibality it may have cause the driver to have an accident. The car have been to a service center to check about replacing it. There was no warning before the headrest came apart. It is my understanding that Chrysler knew about the defect but I have not received a recall notice. It seem this part is expensive to replace and I don't see that it is my place to lay out the money. Can Chrysler be held accountable?

10/26/2021
Components: STRUCTURE
Incident Date: 10/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg4gr******
Summary

This summer our driver’s side sliding door stopped working. It will not open manually or with the buttons in the car or on the remote. Around the same time, the lock on the passenger side sliding door started to buzz every time it unlocked. This weekend, the passenger side sliding door became stuck closed as well. Neither door is functional. I have a child in a 5 point harness that must be in one of the middle seats. It is very difficult to get her in and out. In the case of an emergency, we would be struggling to get the 4 kids out of the back. I see that you are doing an investigation, so I wanted to be sure and report the problem. We have not pursued a repair yet as it is not in our budget.

10/24/2021
Components: POWER TRAIN
Incident Date: 10/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg4gr******
Summary

Likely transmission pump failure or torque converter failure. Mileage is approximately 69,000. This is the second failure with same symptoms. Transmission slips out of gear, whines, clicks. Whining goes away when placed in neutral. After transmission slipped check engine light came on, no prior indication this was going to occur. Safety jeopardized on this occassion as we were pulling out of driveway located on blind curve when transmission failed. No collision occurred, but no action could've been taken to avoid collision if a vehicle come around curve. Was towed to Moore Ford Hartford Kentucky where the first repair was made. There was a known recall on 2015-2016 chrysler town and country for this problem. Dates of Manufacture: JUL 30, 2015 to APR 17, 2016 Manufacturer Recall Number: S44 NHTSA Campaign ID: 16V461000 Unsure if this unit was included in recall, but with this being second failure during our ownership I believe it deserve attention.

10/23/2021
Components: ELECTRICAL SYSTEM
Incident Date: 03/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5GR******
Summary

The passenger sliding door actuator makes a loud buzzing sound when the doors are locked/unlocked with a key or the door lock. Multiple forums have stated that they are having the same issue in the Town and Country and Dodge Caravans.

10/09/2021
Components: UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
Incident Date: 09/01/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

Greetings, My name is [XXX], age 27. I am a young single mother of two children, and as I felt like I was truly blessed to get any car that would be reliable to take me to work. Unfortunately, I was leased a 2016 Chrysler Town Country vehicle, as I still owe $11,000 after making monthly payments of $367.00 since May 13th, 2021., with a $4,200 payment down. What I thought was a blessing for my situation, but in reality it was a predatorial loan in disguises from The Contra Costa County, public Auto Auction. As I only had this car for 5 months, I am now seeming to be extremely frustrated that I am being charged $500.00 to get my car serviced, as Chrysler Dealership is the only reliable source to service this vehicle due to the complication of their being a specific machine to add transmission fluid into the transmission. There is a check engine light exact for my transmission sensors, but it actually needs to be changed immediately. Due to my financial hardship that COIVD has caused me as a young single mother, I am unable to pay for this unknown excessive charge for the proper service. This is causing a huge delay within trying to get this problem fixed before the transmission ends up blowing out on me. I was also informed that I would not be eligible to get a rental in return for the amount of days that It will take to get an appointment at a Chrysler Dealership. Please have a supervisor contact me immediately regarding this concern, this is causing a serious matter. My contact information is as listed below: [XXX] Thank you in advance for your time, and consideration regarding this unfortunate disaster of getting this specific car without knowing exactly what programs I would run into in the near future. Contact Me As Soon As Possible Regarding Any Updated Information Regarding This Matter. Best Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

10/08/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 01/01/2020
Crash: No
Fire: No
Summary

The contact owns a 2016 Chrysler Town & Country. The contact stated occasionally the rear passenger’s side sliding door failed to open or close in higher temperatures. The contact stated that the overhead light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000. The VIN was not available.

10/04/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

The contact owns a 2016 Chrysler Town & Country. The contact stated that the rear passenger’s side sliding door would not open and the rear driver’s side sliding door was making a grinding sound. The vehicle was taken to the dealer and diagnosed with door axle failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall associated with the VIN. The failure mileage was approximately 115,500.

09/25/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

Sliding door locks quit working got stuck. Manuel and power door locks stuck unable to lock or unlock sliding doors. trapped in back of car. DANGEROUS!!!!

09/21/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

The driver side rear sliding door has stopped working. You cannot get it to open manually or through the push of a button. We have tried pushing the button beside the door panel itself, pushing the button in the front by the windshield (where the buttons for the other doors are located and working fine), tried opening it manually from within the vehicle, and manually from outside of the vehicle. It will not budge.

09/19/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

The sliding door lock actuators are faulty and will not allow the door to open even manually. This is a huge issue in the event of an emergency to get children out of the back of the car.

09/18/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

The second row, sliding doors have always made a buzzing sound when closing. Last year the driver's side sliding door stopped making the buzzing sound and a light would come on while driving down the road indicating a door was open, then the door became inoperable and the motor had to be replaced. Now the passenger side sliding door is doing the same thing and looks like it may have to be replaced as well.

09/18/2021
Components: SEATS
Incident Date: 09/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg5gr******
Summary

I was in my car's passenger seat and my partner was driving when the passenger head rest deployed. We were not in an accident and were traveling slowly in traffic. Had I not been leaning forward my neck may have been injured. I called the dealer and am taking the van in Monday. There were no warning systems activated

09/16/2021
Components: UNKNOWN OR OTHER
Incident Date: 05/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg1gr******
Summary

Back sliding door wouldn't open.

09/14/2021
Components: ELECTRICAL SYSTEM
Incident Date: 08/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

Right side passenger sliding door makes a buzzing noise whenever the doors unlock.

09/06/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg3gr******
Summary

Driver side rear sliding door is inoperable in the locked and closed position creating safety concerns for second and third row passengers,

09/01/2021
Components: POWER TRAIN
Incident Date: 08/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg0gr******
Summary

The contact owns a 2016 Chrysler Town and Country. The contact stated that he noticed a fuel leak near the undercarriage of the center of the vehicle while it was running. The contact took the vehicle to an independent mechanic who inspected and diagnosed the failure as a transmission leak near the rear and that a new transmission oil pump and converter needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.

08/31/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 08/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

My driver side passenger van door won’t open. It won’t open when pulled open. The keyfob can’t open it. The button in the van won’t open it.

08/31/2021
Components: UNKNOWN OR OTHER
Incident Date: 08/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3GR******
Summary

The sliding door behind the driver's seat will not open. It is an automatic door that can also be opened manually. I'm unable to open the door at this time. This is a safety issue because it is preventing exit from the vehicle. The light on the button to open that sliding door is not working as well. There have been no other indications as to why this is not working properly.

08/24/2021
Components: POWER TRAIN
Incident Date: 08/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

*Torque converter clutch circuit/open *unknown *unknown *no it has not *check engine light is currently on

08/20/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

Driver side sliding door buzzes when locking/unlocking door. Was told by dealership it is a bad actuator and will soon fail completely leaving the door permanently locked or unlocked.

08/16/2021
Components: POWER TRAIN
Incident Date: 08/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

Transmission pump has faulted and no longer works. Has caused damage to the transmission. A private mechanic (not dealership) has confirmed this. Vehicle has 75k miles on it. No warning lamps. When the pump went out it cause erratic acceleration and poor take off from a stop. There is a previous recall for this year of vehicle, but for some reason my vehicle is not covered. For reference, please see recall S44. Manufacture date is Nov 2015.

08/13/2021
Components: STEERING,POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 08/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in Complaint Number 11047478 being filed with your department.

08/13/2021
Components: STRUCTURE
Incident Date: 08/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1JG3GR******
Summary

The driver side sliding door is stuck in the locked position and will not unlock using the key fob, the door locks on the front doors, the manual door lock on the door itself, or by pulling on the handle to open the door. This door will not open at all and is a very dangerous safety hazard if we were to be involved in an accident or have a vehicle fire and the door cannot be opened. There is no warning notice or error given thru the vehicle's message center on the dash.

08/13/2021
Components: POWER TRAIN
Incident Date: 08/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

My Town and Country had its transmission fail. An independent transmission shop and the dealership service department both agreed that it was the hydraulic pump which failed. according to Chrysler the vehicle does not fall under the recall associated with NHTSA Campaign Number: 16V461000, but the failure seems to be the exact same thing.

08/08/2021
Components: POWER TRAIN
Incident Date: 08/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

As I was driving about 45MPH my car dropped down to a lower gear. It stayed there until I pulled over and turned off the car. I started it back up and it was fine. It ran good for about two miles or so and did it again. I stopped into a Chy dealership and they said it was the solenoid in the transmission. They said they had problems with this on other town and country vans. My van only has 72000 miles on it.

08/01/2021
Components: UNKNOWN OR OTHER
Incident Date: 11/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bgxgr******
Summary

LATCHES/LOCKS/LINKAGES 2016 Town and Country sliding doors could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Both of the sliding door lock actuators when the consumer operates either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. NHTSA Action Number: PE21016 defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise

08/01/2021
Components: UNKNOWN OR OTHER
Incident Date: 04/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

Early 2021 the driver's side sliding door would not open from the outside or from the inside. At this time the passenger side sliding door was working. In May 2021 I took it to an independent service facility. They replaced the door latch assembly and checked the wiring. The door then opened and closed inconsistently. I took it back and this time It worked by using the key fob, the door button and the above dash button; but when opening it manually it did not slide on its own. Also at this time the passenger side door stayed in an unlocked position and could be opened when all doors were supposed to be locked. Sometimes the door alarm would go off when it was opened this way and sometimes it didn't. At this point I took it to the dealership (7-29-2021). I was told the prior service center used a Mopar part and they would put it under warranty and replace it but I would be charged for labor. The passenger side door latch assembly would also have to be replaced, bringing the total to over $1,900. Estimated date of completion is 8-3-2021. This is definitely a safety problem since the door could not be opened from the inside and passengers in the back would not be able to open it under an emergency situation.

07/30/2021
Components: POWER TRAIN
Incident Date: 07/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

My van only has 59,400 miles on it. We were on vacation stopped at a stoplight, when the light turned green, I stepped on the gas pedal, the engine would rev up and there was a high pitched sound, and then the van would jerk forward. The van exhibited difficulty with shifting. No warning lights came on before this incident, only after the van started to exhibit difficulty shifting. Codes noted: P0734-Gear Ratio Error in 4th P0868-Line Pressure Low P0745-Gear Ratio Error in 5th P083B-LC Pressure switch rationality P1790- Fault Immediately After Shift P0944-Loss of hydraulic Pump Prime I had to have my van towed to a Chrysler dealership they noted that the transmission fluid pump line pressure was only getting to 25 psi and loud whine from pump. Debris noted in the pan. Transmission was replaced with reman due to debris in the pan and replaced trans cooler and flushed transmission lines. Had I kept driving my van, it could have easily stalled in an intersection. If that would have happened, my family could have easily been hit by on-coming traffic. There is a recall S44 for 2016 Chrysler Town and Country Vans for this exact thing happening to the transmission. I do not understand why my van is not included in the recall. My van only has 59,400 miles, this should not happen.

07/17/2021
Components: STRUCTURE
Incident Date: 07/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1cg0gr******
Summary

Right sliding door buzzes when unlocking.

07/15/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg6gr******
Summary

The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to lock the doors, the rear passenger’s side door would not lock. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was taken to an independent mechanic and the rear passenger’s side sliding door was repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000

07/14/2021
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 07/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would not allow access or egress to passengers in the rear of the vehicle. I had an independent ASE Certified Master Mechanic asses the issue. The only way to get the door open was to remove the door panel from the inside and manually push the lock actuator back into the correct position. Upon further inspection and testing it was noted that flipping the child safety lock back and forth several times seemed to have reset the actuator and the lock and door has worked correctly since.

07/14/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 10/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

The contact owns a 2016 Chrysler Town and Country. The contact stated that he was not able to enter or exit the vehicle through the passenger’s side sliding door. The contact also stated that the driver’s side sliding door was making a loud buzzing sound whenever it would close. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where the contact was informed that both locking mechanisms needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact back to the local dealer. The failure mileage was approximately 105,000.

07/14/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1cg6gr******
Summary

The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was parked, the contact attempted to unlock the vehicle and became aware that the driver’s side sliding door would not open automatically nor manually. The contact stated that it seemed as if the door was in a locked status. The contact was not able to unlock nor open the door. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.

07/14/2021
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

The contact owns a 2016 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was taken to be diagnosed and the contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 134,359.

07/13/2021
Components: STRUCTURE
Incident Date: 07/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

The sliding door on the driver’s side is stuck and cannot be opened either automatically or mechanically. This is extremely dangerous in event of an emergency.

07/13/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 06/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4Rc1bg3gr******
Summary

Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically , kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van , even when not moving it still locks up and doesnt open sometimes

07/09/2021
Components: POWER TRAIN
Incident Date: 02/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1HG8GR******
Summary

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle started to shudder and loss motive power. The contact stated that the heated steering wheel was extremely hot making it difficult for the contact to steer the vehicle. The contact also stated that the rear hatch would not open all the way when the button was depressed. The contact stated that the check engine warning light was illuminated on the control panel. The vehicle was taken to an independent mechanic where it was diagnosed with the transmission pump needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 16V461000 (Power train). The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

07/02/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 11/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1HGXGR******
Summary

The contact owns a 2016 Chrysler Town and Country. The contact stated that the driver-side rear sliding door locking mechanism failed and the door would not open from inside or outside the vehicle. The vehicle was taken to an independent mechanic who replaced the door actuator and the failure was remedied. Later the failure had occurred on both the rear driver’s and passenger’s side sliding door. The failure was not yet repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 20,000.

06/29/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3GR******
Summary

Stopped at a light and the engine stalled. Radio (uconnect system) turned off but dash lights still in operating order. I had to put the car in park and restart the ignition. it started right up at that point.

06/26/2021
Components: ELECTRICAL SYSTEM
Incident Date: 05/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg4gr******
Summary

Rear sliding door lock makes buzzing sound. Stopped locking.

06/24/2021
Components: UNKNOWN OR OTHER
Incident Date: 01/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

Left Sliding Door Locked and would not open. This has happened twice since I have owned this vehicle: 01/06/2020 and again 06/01/2021. Both times Door Lock Actuator had to be replaced. This is very dangerous......emergency situations with child in backseat .......would have to access child from right sliding door ! Wasting precious time . I tried multiple ways to get door unlocked both times but to no avail.

06/17/2021
Components: POWER TRAIN
Incident Date: 06/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

Loss of motive power. Transmission slip, engine revs with no acceleration. Clunks in transmission. Clicks in transmission. No gears working. Not motive power cold or hot. Sudden failure with no previous symptoms. In town 25 mph. Inoperable. approx 67,000 miles. My VIN was not included on the Recall. My Van meets the Dealer recall specifications.

06/16/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg8gr******
Summary

The passenger sliding door becomes permanently locked preventing you from opening the door, from the outside or manually, to access your children. Fortunately for us we were not in an accident when this happened and I was able to use the other door. This is a very common issue for the Town and Country vans and there needs to be a recall on the door actuators used before someones child is prevented from exiting a vehicle in an emergency. I am having the door repaired by West Richland automotive and they have confirmed a faulty actuator. There were not any warning lamps or messages prior to the door locking itself.

06/07/2021
Components: POWER TRAIN
Incident Date: 05/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

I was on my way home to Georgia from Ohio when before I got to Asheville NC my car started making a funny noise and had been doing so for about 30 minutes and it was starting to have a hard time shifting. The check engine light did come on but I was trying to look for gas also because it was the week there was a gas shortage going on and I was less than a quarter of a tank when I started to look for gas and the vehicle started acting up. Manage to find gas and my dad who is 81 looked but could not really see anything and we managed to make it to the exit where we were suppose to meet my dad's cousin for dinner and meet him for the first time and my dad seeing him for the first time in over 53 years. I barely got it to the gas station and he came and got us and we went to eat. I called my husband and him and my sister drove about three hours to get us and my husband to look at the car. I had gotten a hotel room for us (my mom and dad, granddaugher and I). My husband looked at it and was researching it while on the way up to Asheville. He drove around the parking lot and then he attempted to drive it to the hotel which was on the other side of the interstate and not even a half mile away and we barely got there and said he can't drive it home. It was not even shifting manually into the gears . The next day he got a ride to Asheville and rented a uhaul truck with a tow dolly and towed it home and the next day he took it to the transmission shop where we need a rebuilt transmission ours is gone. It is still in the shop waiting to be fixed was told it would be 3 to 4 weeks. This Tuesday it will be 3 weeks 6.8.21. We will have documentation of it being fixed once we get it from the shop. I could have been on the interstate and it could have just stalled thus causing an accident and possibly someone being killed because there was no warning the check engine light went on when I noticed I was having a problem with the vehicle.

05/26/2021
Components: STRUCTURE
Incident Date: 09/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

The sliding rear doors became stuck and will not open. In the event of an emergency, the children will not be able to exit the vehicle quickly. The problem is confirmed by a dealer. The vehicle has not been inspected by the manufacturer, police or insurance representatives. There were no warning lamps or messages.

05/16/2021
Components: SUSPENSION,POWER TRAIN,STRUCTURE
Incident Date: 05/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

THE TRANSMISSION HYDRAULIC PUMP FAILED AND CAUSED COMPLETE FAILURE OF THE TRANS AT 105000 MILES. THE ROCKER ARMS FAILED AT 97000 MILES. THE FRONT LOWER AARM BUSHINGS FAILED AT ABOUT 60000 MILES. THE REAR SLIDER DOORS DON'T LOCK AND WHEN THE DEALER TRIED TO REPAIR THEM THEY MADE IT WORSE NOW THE WINDOWS IN THOSE DOORS ARE FAILING. ALSO A CODE FOR THERMOSTAT HOUSING POPPED UP AFTER THE ROCKER ARM REPAIR. WHAT A TERRIBLE VEHICLE. IT'S ONLY 5 YEARS OLD AND I'M A STICKLER ABOUT MAINTENANCE.

05/10/2021
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

THE PASSENGER SIDE SLIDING DOOR IS STUCK IN LOCK AND WILL NOT OPEN. NOW WHEN I LOCK THE CAR I HEAR A BUZZING NOISE FROM THE DOORS. I HOPE THE OTHER SLIDING DOOR DOESNT LOCK BECAUSE I HAVE A CHILD WITH CEREBRAL PALSY AND HOW WOULD I GET HIM OUT INCASE OF AN ACCIDENT. I NEED TO USE MY VAN ALOT FOR DOCTOR APPOINTMENTS.

05/03/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 03/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR LATCH WAS FAULTY AND FAILED TO OPEN AS NEEDED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRAY CHRYSLER DODGE JEEP RAM (894 N 9TH ST, STROUDSBURG, PA 18360, (570) 517-5600) WHERE IT WAS DIAGNOSED WITH NEEDING THE REAR DRIVER'S SIDE DOOR LOCKING ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,200.

05/02/2021
Components: UNKNOWN OR OTHER
Incident Date: 03/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

THE POWER SLIDING DOOR LOCK ACTUATOR FAILED. IT'S A COMMON ISSUE WITH THESE MINIVANS. WHEN IT FAILS YOU CANNOT OPEN THE DOOR FROM THE INSIDE OR OUTSIDE. THE ACTUATOR FAILING RESULTS OFTEN WITH THE DOOR LOCKING. YOU CANNOT MANUALLY UNLOCK IT, IT'S JAMMED LOCK. THE ONLY WAY TO GET IT UNLOCKED IS BY REMOVING THE DOOR PANEL. THIS IS A SERIOUS SAFETY CONCERN AS THE EGRESS IS LOCKED SHUT. SHOULD THE LOCK FAIL DURING AN ACCIDENT, FIRE, ETC. PEOPLE CAN BECOME TRAPPED IN THEIR VEHICLE. CHRYSLER WANTS OVER $1,000 TO FIX IT.

04/28/2021
Components: ELECTRICAL SYSTEM,LANE DEPARTURE
Incident Date: 04/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5GR******
Summary

SECOND TIME IN TWO YEARS THE BLIND SPOT MONITOR MODULE AND WIRE CONNECTION HAS CORRODED AND DESTROYED THE MODULE, TERMINALS AND CONNECTORS. IT HAPPENED DRIVING DOWN THE HIGHWAY THE WARNING BELL AND MESSAGE CAME ON SAYING IT IS NOR WORKING. WHEN EVER I DRIVE THE VEHICLE THE SAME THING HAPPENS HAD A 2011 TOWN AND COUNTRY AND THE SAME THING HAPPENED WITH IT. THEY WANT OVER A $1000 TO FIX IT EACH TIME.

04/22/2021
Components: SEATS
Incident Date: 04/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

FRONT PASSENGER HEADREST POPPED OUT FOR NO REASON. THIS IS A SERIOUS, DANGEROUS, AND WELL-KNOWN ISSUE WITH CHYRSLER VEHICLES. *I HAVE A SEPARATE ISSUE FOR THIS SAME VEHICLE (LEFT CYCLINDER) THAT I SUBMITTED ON MARCH 31, 2021, TRACKING NUMBER: 11405716.

04/19/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 04/16/2021
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN AND WAS LOCKED IN THE CLOSED POSITION. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 96,000.*DT

04/08/2021
Components: POWER TRAIN
Incident Date: 04/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1JG7GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY AND THE VEHICLE STARTED TO DECELERATE. THE CONTACT STATED THAT THE VEHICLE KEPT SHIFTING IN NEUTRAL AND BACK INTO DRIVE WHILE DRIVING TO HIS RESIDENCE. THE SERVICE VEHICLE SOON WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,618.

04/01/2021
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 03/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1JG2GR******
Summary

CAR STARTED TO MAKE A FUNNY NOISE WHILE DRIVING AND UPON TRYING TO PULL OVER THE CAR REACHED NUMBER 8 RPM'S BUT WASN'T ACCELERATING. THEN IT JERKED FORWARD AS I FINALLY WAS ABLE TO SHUT IT OFF. I WAS STUCK ON THE SIDE OF THE ROAD WITH FOUR KIDS IN THE CAR.TOWED TO DEALER AND SAID A NEW TRANSMISSION AND TRANSMISSION COOLER ARE REQUIRED FOR REPAIR. THE EXTENDED WARRANTY I PURCHASED FOR 75,000 MILES IS NO LONGER VALID AND JUST EXPIRED AS THERE ARE 77,000 MILES ON THE CAR. ALSO THE DRIVERS SIDE REAR SLIDING DOOR IS STUCK WILL NOT OPEN MANUALLY OR OTHERWISE. THIS WAS DISCOVERED WHEN TRYING TO OPEN THE DOOR WHILE STATIONARY TO LOAD KIDS IN BACK.

03/31/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

WELL KNOWN ISSUE WITH THE CHRYSLER PENTASTAR ENGINE WHICH RESULTS IN LEFT CYLINDER MISFIRES CAUSING DANGEROUS STALLING THE VEHICLE STALLS WHILE IN MOTION AND WHILE STOPPED. THEY EXTENDED THE WARRANTY ON PREVIOUS YEARS BUT HAVE REFUSED TO ON LATER MODELS. CHRYSLER IS REFUSING TO FIX THE ISSUE OR OFFER COST ASSISTANCE.

03/26/2021
Components: POWER TRAIN
Incident Date: 03/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL WHINING SOUND WHILE DRIVING AT VARIOUS SPEEDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE DRIVE BELTS HOWEVER, THE NOISE PERSISTED. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 35 MPH, THE VEHICLE BEGAN SHAKING AND STALLED WHILE APPROACHING A TRAFFIC LIGHT. THE VEHICLE SHUT OFF AS THE VEHICLE CAME TO A STOP. AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. ONCE THE CONTACT'S HUSBAND MADE IT TO HIS PLACE OF EMPLOYMENT, HE HAD THE VEHICLE TOWED TO THE RESIDENCE AND THEN BACK TO THE SAME INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE TRANS-AXLE OIL PUMP. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

03/22/2021
Components: ENGINE
Incident Date: 11/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

VEHICLE STARTED LEAKING OIL LOSS OIL PRESSURE AND WAS INFORMED THAT I NEEDED AN OIL FILTER HOUSING REPLACEMENT THAT'S ON BACK ORDER 56,000 OR MORE! I HAVE TO PAY A CAR NOTE ON A VEHICLE THAT I CAN'T DRIVE BECAUSE OF A ISSUE WITH DEALERS NOT HAVING THE PARTS TO REPAIR IT! THIS IS NOT RIGHT AND MY VEHICLE AND ALL VEHICLE LIKE MINE SHOULD BE RECALLED!

03/17/2021
Components: POWER TRAIN
Incident Date: 03/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1JG4GR******
Summary

AS I WAS DRIVING DOWN THE FOUR LANE MY VAN STARTED SHAKING AT FIRST IT WAS FOR 1/2 SECOND THEN GOT MORE FREQUENT. AT FIRST IT WAS AT 50-60MPH BUT NOW AT ALL SPEEDS. THE CHECK ENGINE LIGHT CAME ON AND GAVE THE CODE FOR A LEAK THAT I WAS TOLD THAT IT WAS SO SMALL IT DIDN'T MATTER. THEN IT GAVE A CODE OF 0740 SOLENOID TORQUE SO I REPLACED AND WITHIN 24 HOURS THE ENGINE LIGHT CAME BACK ON AND GAVE THE SAME CODE. IT IS EXTREMELY SCARY WHEN THE VAN IS SHAKING SO BAD AS YOU ARE DRIVING IN BUSY TRAFFIC. NOT SURE WHAT NEEDS TO BE DONE. I'VE HAD THIS VAN LESS THAN 2 1/2 YEARS. VERY FRUSTRATED.

03/07/2021
Components: ELECTRICAL SYSTEM
Incident Date: 02/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

SLIDING DOOR WILL NOT UNLOCK. APPEARS BAD DOOR LOCK SOLENOID. VEHICLE STATIONARY WHEN PROBLEM DISCOVERED. CAN NOT EVEN UNLOCK DOOR MANUALLY FROM INSIDE THE VEHICLE.

02/24/2021
Components: SUSPENSION,POWER TRAIN,ENGINE
Incident Date: 07/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES

02/22/2021
Components: POWER TRAIN
Incident Date: 02/21/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO JT'S DODGELAND OF COLUMBIA (190 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED AS A HYDRAULIC SHIFT PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

02/22/2021
Components: ENGINE
Incident Date: 02/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

ENGINE OIL FILTER ADAPTER - MOPAR (68105583AF) LEAKS. I HAVE BEEN TOLD BY EVERY MECHANIC IN MY AREA THAT THIS IS A CONSTANT ISSUE WITH THIS TYPE OF VEHICLE AND CURRENTLY NO PARTS AVAILABLE FOR REPAIR.

02/20/2021
Components: ELECTRICAL SYSTEM
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

DRIVER SIDE SLIDING DOOR IS LOCKED SHUT AND WON'T OPEN

02/09/2021
Components: ELECTRICAL SYSTEM
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4GR******
Summary

THE DRIVER SIDE REAR SLIDING DOOR IS STUCK AND WILL NOT OPEN. THE DOOR SUDDENLY JUST STOPPED WORKING AND THE LOCK IS STUCK IN THE MIDDLE POSITION. THE DOOR CAN NOT BE OPENED BY THE BUTTON ON THE DOOR, KEY FOB, OR THE BUTTON ON THE FRONT VISOR. THE VAN ONLY HAS 30,000 MILES ON IT.

02/07/2021
Components: ENGINE
Incident Date: 11/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

A TAPPING SOUND FROM MY ENGINE. APPEARS MANY OWNERS OF THIS VEHICLE TYPE AND ENGINE FOR THE 2016 ARE HAVING THE SAME PROBLEM. WHEN WILL A RECALL BE DEMANDED?

01/18/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 01/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.

01/07/2021
Components: ELECTRICAL SYSTEM
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1GR******
Summary

MY REAR PASSENGER DOOR WOULD NOT OPEN, OR UNLOCK. I TOOK IT TO OUR CHRYSLER DEALERSHIP FOR REPAIR. THEY HAD TO REPLACE THE DOOR LOCK ACTUATOR PART #68030378AG. I HEARD A WEIRD BUZZING COMING FROM THE REAR PASSENGER DOOR UPON ENTERING THE VEHICLE, WHEN I UNLOCKED IT. WHEN I STARTED MY ENGINE AND PUT IT INTO DRIVE. IT MADE THE SAME SOUND. WHEN I ARRIVED AT MY HOME. I TRIED TO PEN THE REAR PASSENGER DOOR AND IT WOULD NOT UNLOCK WITH MY REMOTE OR MANUALLY.

01/07/2021
Components: POWER TRAIN
Incident Date: 01/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1GR******
Summary

TRANSMISSION PUMP FRIED AND CAUSED THE TRANSMISSION TO NOT GET ENOUGH OXYGEN SO HAD TO GET A COMPLETELY NEW TRANSMISSION. LOOKED UP AND SEEN THEY HAD A RECALL ON OUR YEAR OF TRANSMISSION PUMP BUT ACCORDING TO THE DEALERSHIP OUR CAR WASN'T INCLUDED IN THE RECALL BUT THE VIN NUMBER WASN'T LISTED IN THE RECALL DATABASE BUT OUR PUMP STILL GOT FRIED. THE VEHICLE IS ONLY 5 YEARS OLD.... SHOULDN'T BE HAVING TRANSMISSION PROBLEMS...

01/04/2021
Components: POWER TRAIN
Incident Date: 12/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

I WAS DRIVING THE VEHICLE ON A LEVEL ROAD. THE VEHICLE WAS IN MOTION AND COASTING. I PRESSED THE ACCELERATOR AND THE ENGINE REVVED UP BUT THE VEHICLE DID NOT ACCELERATE. I COASTED INTO A PARKING LOT AND CALLED CALLED MY USUAL MECHANIC TO TOW THE VEHICLE INTO HIS SHOP. MY MECHANIC SAID HE THOUGHT IT WAS A TRANSMISSION PROBLEM AND WAS BEYOND HIS LEVEL OF REPAIR. HE TOWED THE VEHICLE TO SHIFTRIGHT TRANSMISSIONS. AT THE TRANSMISSION SHOP, THEY DISCOVERED THE TRANSMISSION PUMP ASSEMBLY WAS SHATTERED. THEY HAD TO PERFORM A COMPLETE TRANSMISSION OVERHAUL. I RETAINED THE PUMP ASSEMBLY AS PROOF OF THE DEFECT AND REPAIR. I BELIEVE THIS PROBLEM FALLS UNDER RECALL REFERENCE # 16V461000

01/04/2021
Components: ELECTRICAL SYSTEM
Incident Date: 01/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

DOOR ACTUATOR FAILURE BOTH SLIDING DOORS, 100% FAILURE RATE ON THIS YEAR OF VEHICLES.

12/30/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 12/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY

12/29/2020
Components: POWER TRAIN
Incident Date: 01/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

LA VAN SE QUEDO SIN CAMBIOS DE VELOCIDAD, SIN FUERZA; FUE LA TRASMISION LA QUE SE DESCOMPUSO. ESTABA EN MOVIMIENTO CUANDO SUCEDI ESTO.*DT*JB

12/28/2020
Components: ELECTRICAL SYSTEM
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3GR******
Summary

LOUD BUZZ NOISE WHEN REAR PASSENGER SIDE DOOR UNLOCKS. ALSO CLOSES ON OWN SOMETIMES.

12/28/2020
Components: POWER TRAIN
Incident Date: 12/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT UPON PLACING THE TRANSMISSION INTO REVERSE, THE VEHICLE WOULD NOT REVERSE AS NEEDED AND THAT AN UNKNOWN FLUID BEGAN TO LEAK FROM THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THE VEHICLE NEEDED A NEW TRANSMISSION. THE MECHANIC REPLACED THE TRANSMISSION WITH A NEW TRANSMISSION FROM AN UNNAMED LOCAL CHRYSLER DEALER. UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE INDEPENDENTLY DOWNSHIFTED WHICH CAUSED THE VEHICLE TO ABRUPTLY JERK FORWARD WITHOUT WARNING. THE CONTACT IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND BEGAN TO HEAR AN ENGINE KNOCK UPON RESTARTING THE VEHICLE. THE CONTACT COASTED THE VEHICLE INTO A SERVICE PLAZA WHERE HE HAD THE VEHICLE TOWED TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062). ONCE THERE, THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS UNDER WARRANTY BUT NOT THE ENGINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIR COST WOULD BE COVERED HOWEVER, THE DEALER REFUSED TO REPAIR THE VEHICLE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER UNREPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000. *BF THE CONSUMER STATED DUE TO THE FAILURE OF THE TRANSMISSION, THE ENGINE WAS DAMAGED AS WELL.

12/21/2020
Components: ENGINE
Incident Date: 11/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

MISFIRE AND ROUGH IDLE AT ALL TEMPERATURES AND SPEEDS. DIAGNOSED WITH A FAULTY HEAD WITH LOW COMPRESSION ON CYLINDER 2 AT INDEPENDENT SHOP. MORE THAN 20% DIFFERENCE IN PSI COMPRESSION TEST WITH A LEAKDOWN LOSS OF NEARLY 80%, PULLED VALVE COVER SHOWS A ROLLED CAM. DEALERSHIP HAS VEHICLE FOR REPAIR UNDER EXTENDED WARRANTY BUT WILL NOT PERFORM LEAKDOWN TEST OR PULL THE VALVE COVER TO SUBMIT FOR REPAIR. THEY HAVE STATED THAT IT IS ROUGH TO RUN AND LIKELY UNSAFE TO DRIVE, AND YET INSIST THERE IS NOTHING THEY CAN DO, AS THIS IS JUST "HOW CHRYSLERS ARE". PRIOR TO DIAGNOSIS, FULL TUNE UP PERFORMED AND SPARK/FUEL WAS CHECKED.

12/21/2020
Components: POWER TRAIN
Incident Date: 12/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

THE TRANSMISSION PUMP SEIZED CAUSING A LOSS OF HYDRAULIC PRESSURE.

12/18/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

THE LOCK ACTUATOR GEAR STRIPS, CAUSING A LOUD BUZZING NOISE WHEN LOCKING/UNLOCKING THE VEHICLE AND IN SOME CASES IT WILL NOT CONSISTENTLY ACTUATE CAUSING THE DOOR TO STAY LOCKED. THE MAJOR CONCERNS ARE 1) IF THERE IS AN EMERGENCY SITUATION AND SOMEONE IS UNABLE TO UNLOCK THE DOOR TO QUICKLY GET MY CHILD OUT OF THE VEHICLE BECAUSE THE LOCK IS NOT FUNCTIONAL. 2) THE NOISE IT MAKES IS LOUD AND MAY STARTLE DRIVERS OF THIS VEHICLE(FROM WHAT I'M SEEING, THIS IS A COMMON ISSUE ACROSS THE TOWN AND COUNTRY AND CARAVAN LINES OF VANS) AS THE LOCKS AUTOMATICALLY ENGAGE WHILE ENTERING THE ROAD WHICH COULD CAUSE A TEMPORARY LOSS OF CONTROL OF THE VEHICLE. THIS ENDANGERS BOTH THE DRIVER OF THE VEHICLE AND OTHER PEOPLE ON THE ROAD.

12/11/2020
Components: POWER TRAIN
Incident Date: 11/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO PROCEED, THE VEHICLE FAILED TO MOVE. THE VEHICLE LUNGED FORWARD AND STOPPED WITH THE ENGINE REVVING. THE CONTACT REVVED THE ENGINE UP AND SLOWLY DROVE OFF THE ROADWAY AT 3 MPH. THE CONTACT THOUGHT THAT THE ISSUE WAS WITH THE TRANSMISSION. THE CONTACT HAD THE VEHICLE TOWED TO YOCHUM CHRYSLER DODGE JEEP RAM (1270 SOUTH HART STREET ROAD, VINCENNES, 47591, (812) 316-5381) WHERE THE VEHICLE WAS DIAGNOSED WITH A TRANSMISSION PUMP FAILURE. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

12/10/2020
Components: ELECTRICAL SYSTEM
Incident Date: 12/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

MY PASSENGER SIDE SLIDE DOOR MAKES A BUZZING SOUND WHEN THE DRIVERS SIDE DOOR OPENS. I HAVE RESEARCHED THIS ISSUE AND IT SEEMS TO BE A COMMON ISSUE WITH THESE VEHICLES AND APPEARS TO NEED A RECALL TO FIX THIS FAULTY PART.

12/08/2020
Components: ELECTRICAL SYSTEM
Incident Date: 02/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

NEED NEW ACTUATOR.....BUZZING NOISE WHEN WANTING TOOPEN SIDE POWER DOORS

12/07/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 07/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

THE DRIVER SIDE REAR DOOR LOCK WILL NOT UNLOCK AND ALLOW THE DOOR TO OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AT ALL TIMES

12/03/2020
Components: POWER TRAIN
Incident Date: 11/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE AT 75 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380) WHERE THEY DIAGNOSED THE VEHICLE WITH A TRANSMISSION PUMP FAILURE. THE CONTACT THEN HAD THE VEHICLE REPAIRED OUT OF POCKET. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) WHICH HE LINKED TO THE FAILURE HOWEVER, UPON CONTACTING THE MANUFACTURER, HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED AT CHRYSLER DEALER MOSS MOTORS COSTING OVER $3,000. THE FAILURE MILEAGE WAS 101,643.*DT*JB

12/02/2020
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

I HAVE A 2016 CHRYSLER TOWN AND COUNTRY WITH 89,000 MILES. MY SLIDING DRIVER SIDE DOOR WON'T UNLOCK OR OPEN. WAS ABLE TO GET DOOR UNLOCKED, BUT HAD TO PULL THE PLUG TO DISABLE THE LOCKING MOTOR TO STOP THE LOUD GEAR GRINDING SOUND EVERY TIME THE ELECTRIC DOOR LOCK WOULD ENGAGE. DID NOT WANT THE DOOR LOCK TO BE IN THE LOCKED POSITION IF OR WHEN THE GEARS WOULD POSSIBLY GRIND DOWN TO NOTHING. CAN ONLY MANUALLY OPEN AND CLOSE THE DOOR AND MANUALLY LOCK AND UNLOCK IT ALSO. ALL OTHER ELECTRICAL FUNCTIONS LIKE POWER WINDOWS, POWER OPEN/CLOSE FUNCTION, AND LATCH ASSIST NO LONGER WORK DUE TO DISCONNECTING THE POWER SUPPLY AT THE BOTTOM OF THE DOOR. THE VEHICLE WAS STATIONARY IN THE GARAGE WHEN THE PROBLEM WAS DISCOVERED. IT WAS TWO MONTHS BEFORE I GOT THE DOOR UNLOCKED AND ABLE TO OPEN FROM INFO ON THE INTERNET.

11/30/2020
Components: POWER TRAIN,ENGINE
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND FAILED TO ACCELERATE PROPERLY WHILE PRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND DETERMINED THAT THE TRANSMISSION PUMP FAILED AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER COOKEVILLE CHRYSLER LOCATED AT 1550 INTERSTATE DR, COOKEVILLE, TN 38501 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

11/30/2020
Components: ENGINE
Incident Date: 08/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

ENGINE TICKING/KNOCKING STARTED AT ABOUT 70,000 MILES, AUGUST 2020. IT APPEARS TO BE THE ROCKER ARMS. WE HAVE BEEN EXPERIENCING LOSS OF POWER PERIODICALLY. IT TICKS WHEN IDLING AND SPEEDS UP AS ENGINE IS REVVED OR ACCELERATING. BECOMES LOUDER AFTER BEING DRIVEN AT HIGHWAY SPEEDS AND FOR LONGER DRIVES OVER 20 MINS.

11/25/2020
Components: ENGINE
Incident Date: 11/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

THE VEHICLE HAS CYLINDER #2 MISFIRE CODE. TWO SEPARATE INDEPENDENT LOCAL MECHANICS BOTH SUGGEST THIS IS DUE TO PITTING OF THE CYLINDER HEAD MATERIAL. THEY TELL ME IT IS A COMMON PROBLEM WITH THIS ENGINE, 3.6L. I CALLED CHRYSLER AND THEY ARE NOT WILLING TO STAND BEHIND THEIR PRODUCT.

11/23/2020
Components: UNKNOWN OR OTHER
Incident Date: 11/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

THE DOOR LOCKING MECHANISM FOR MY 2016 CHRYSLER TOWN AND COUNTRY STOPPED WORKING. AFTER DOING SOME RESEARCH THIS IS AN ON GOING PROBLEM IN THIS VEHICLE. IF I WERE TO GET INTO AN ACCIDENT I WOULD BE UNABLE TO OPEN THE DOORS TO GET MY CHILDREN OUT FOR SAFETY REASONS. I AM NOT SURE WHY THIS HASN'T BEEN RECALLED YET.

11/19/2020
Components: ELECTRICAL SYSTEM
Incident Date: 09/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE SLIDING DOOR EMITTED AN ABNORMAL BUZZING SOUND. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

11/09/2020
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 11/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

WE WE'RE DRIVING HOME FROM BISHOP ON THE HIGHWAY AT NIGHT, WHEN ALL OF A SUDDEN THE VAN WOULDN'T SHIFT TO 3 GEAR. IT WOULDN'T GO PAST 40 MILES PER HOUR. EVERY TIME WE TRIED TO ACCELERATE THE RPM'S WOULD GO PAST THE RED SECTION (ABOUT SECTION 8 OR 9). IT WAS DRIVING FINE AROUND 65 MILES PER HOUR PRIOR, WHEN ALL OF A SUDDEN IT WOULDN'T CONTINUE ACCELERATING AT THAT SPEED ANYMORE. WE PULLED OVER TRYING TO SWITCH GEARS TO SEE IF IT WOULD GO BACK TO NORMAL, BUT THAT DIDN'T WORK AND WE ALSO TRIED TURNING OFF THE CAR AND NOTHING WORKED. WE PULLED UP AT A GAS STATION FOR MORE GAS. WHEN WE TURNED THE CAR BACK ON AND PUT IT INTO DRIVING GEAR IT JOLTED FOR A SECOND RIGHT BEFORE AND AFTER TAKING IT OUT OF THE DRIVING GEAR. WE HAD TO DRIVE ON THE HIGHWAY AT 40 MILES PER HOUR WITH THE EMERGENCY LIGHTS ON SO WE WOULDN'T GET HIT FROM BEHIND FROM COMING AND UN COMING TRAFFIC SINCE IT WAS PITCH DARK AT NIGHT. ALSO, THE LEFT BACK PASSENGER DOOR RIGHT BEHIND THE DRIVER SEAT WAS NO LONGER WORKING EARLIER. IT WON'T OPEN NEITHER WITH THE CLICKER, OR BY HAND (INSIDE OR THE OUTSIDE) OR BY THE INSIDE AUTOMATIC BUTTONS FOR THE DOOR. IT JUST DOESN'T UNLOCK ANY MORE.

10/26/2020
Components: ENGINE
Incident Date: 10/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

CHECK ENGINE LIGHT CAME ON AT ~95,000 FOR P0302 - MISFIRE IN CYLINDER 2 AT IDLE. THE LOCAL CHRYSLERY DEALERSHIP SERVICE DEPARTMENT DIAGNOSED IT AS LOW COMPRESSION DUE TO A VALVE ISSUE. THE FIX IS LEFT HEAD REPLACEMENT AT JUST UNDER $2700. THIS IS CLEARLY A KNOWN ISSUE WITH THIS ENGINE LOOKING AT OTHER COMPLAINTS FOR THE 3.6L PENTASTAR ENGINES IN THE TOWN AND COUNTRY, GRAND CARAVAN AND DODGE JOURNEY. NO RECALL OR SERVICE BULLETING APPEARS TO BE ASSOCIATED WITH THIS MANUFACTURING DEFECT.

10/19/2020
Components: POWER TRAIN
Incident Date: 10/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

DRIVING DOWN CITY ROAD CAME TO STOP. PUSHED GAS PEDAL RPM'S INCREASED BUT VEHICLE DID NOT MOVE. UNDRIVABLE HAD TO HAVE IT TOWED. NO PROBLEMS SINCE NEW PURCHASE TILL THAT DAY. STATES PER MY VEHICLE MAKE MODEL YEAR THERE IS RECALL FOR TRANSMISSION PUMP FAILURE. BUT WHEN I PUT VIN NUMBER IN NO RECALL PULLS UP.

10/11/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

SLIDING DOORS MAKIN A BUZZIN NOISE WHEN LOCK, UNLOCK, OR OPEN DOORS, ALSO MAKINGBA RATTLING NOISE WHEN STARTS, LOOSING POWER BEETWEEN GEARS

10/09/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG6GR******
Summary

WHILE DRIVING DOWN A NEIGHBORHOOD STREET WITH MY KIDS,I WAS 'PUNCHED' IN THE BACK OF MY HEAD BY THE SUPPLEMENTAL ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE. UPON EXAMINATION, THE PLASTIC THAT HOOKS ONTO THE HOLDING PIN SNAPPED RELEASING THE HEAD RESTRAINT.

10/07/2020
Components: STRUCTURE
Incident Date: 10/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

REAR PASSENGER DOOR WILL NOT LOCK CAUSING A SAFETY HAZARD FOR BOTH CHILDREN AND ADULT PASSENGERS. THIS IS AN ONGOING PROBLEM WHILE DRIVING, OR WHILE THE VEHICLE IS STATIONARY.

10/05/2020
Components: STRUCTURE
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN MANUALLY OR ELECTRONICALLY. THE FAILURE OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR PRIOR TO THE FAILURE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) WHERE THE DRIVER'S SIDE SLIDING DOOR ACTUATOR WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

10/04/2020
Components: ELECTRICAL SYSTEM
Incident Date: 07/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXGR******
Summary

EVERY TIME I UNLOCK OR OPEN MY VEHICLE DOORS THE CAR MAKES A LARGE PEEP NOISE LIKE THEIR IS A SHORT IN THE ELECTRICAL OR MAYBE A FUSE. IT SOUNDS LIKE A LOUD BUZZER NOISE LIKE FROM A BIG X OF A WRONG ANSWER ON THE SHOW FAMILY FEUD! THAT'S THE ONLY WAY I CAN EXPLAIN THE LOUD NOISE. THE VEHICLE IS ALWAYS NOT RUNNING AND IN PARK WHEN IT MAKE THIS NOISE! IT HAPPENS AFTER I UNLOCK THE VEHICLE AND OPEN ANY DOOR EVEN THE SLIDING PASSENGER DOORS.

10/03/2020
Components: STRUCTURE
Incident Date: 05/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1GR******
Summary

HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MAIN ONE IS THE REOCCURRING PROBLEMS WITH THE PLASTIC EXTERIOR PARTS TO THIS VEHICLE CONSTANTLY COMING OFF. THE B PILLAR APPLIQUE, LEFT - MOPAR (5020665AD) AND RIGHT B PILLAR APPLIQUE, RIGHT - MOPAR (5020664AD) ARE THE TWO PARTS THAT I AM REPLACING CONSTANTLY. THE LAST INCIDENT WAS BOTH PARTS CAME OFF ON A BUSY HIGHWAY AND ALMOST HIT ANOTHER VEHICLE. THESE PLASTIC PARTS ARE UNSAFE AND A HAZARD. THEY ARE NOT DESIGNED TO STAY ON THE VEHICLE. I TOOK MY VEHICLE IN TO THE DEALERSHIP AND THE QUOTE WAS OVER 300 DOLLARS TO REPLACE. THIS IS AN EXAMPLE OF HOW CHEAP AND POORLY DESIGNED THIS VEHICLE IS. I AM NOT A HAPPY 2016 TOWN AND COUNTRY OWNER. I WANT THE MANUFACTURER/ MOPAR TO DO SOMETHING ABOUT THIS BEFORE SOMEONE GETS HURT!

10/01/2020
Components: SEATS
Incident Date: 08/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

ANTI-WHIPLASH HEADREST DEPLOYED SPONTANEOUSLY VEHICLE WAS UNOCCUPIED SITTING IN MY DRIVEWAY

09/26/2020
Components: ELECTRICAL SYSTEM
Incident Date: 08/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

THE DRIVER SIDE SLIDING DOOR GETS STUCKED LOCK OR SOMETIMES WILL CLOSE ON YOU AND NOT STOP.

09/24/2020
Components: AIR BAGS
Incident Date: 09/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1GR******
Summary

VEHICLE WAS PARKED ON A CITY STREET ALONG THE SIDEWALK IN FRONT OF A RESIDENCE. I PULLED OUT ONTO THE STREET WENT APPROX. 100-125FT PASSENGER SIDE AIRBAG (NOT FRONT BUT SIDE OF VAN) EXPLODED VEHICLE DIED SET THERE A FEW MINUTES TO COMPREHEND WHAT HAPPENED WAS ABLE TO RESTART VEHICLE AND MOVE TO SIDE OF STREET GOT OUT WALKED AROUND NO OTHER DAMAGE TO VEHICLE CALLED TOW TRUCK AND VEHICLE WAS DRIVEN ONTO ROLL BACK

09/21/2020
Components: AIR BAGS
Incident Date: 09/03/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

ON 9/3/20, I WAS INVOLVED IN AN ACCIDENT WHERE THE DRIVER WHO CRASHED INTO ME RAN A RED LIGHT WHILE I WAS MAKING A LEFT HAND TURN OFF THE OFFRAMP AT SAHARA AVE. TO GO WEST IN LAS VEGAS, NV. THE ESTIMATED IMPACT FROM THE OTHER VEHICLE WAS THAT HE WAS DOING ABOUT 45MPH, THIS TOTALED MY LEFT DRIVERS SIDE AND CAUSED ME TO HAVE A FRACTURED CLAVICLE AND #2 RIB, WHICH I WAS RUSHED TO UMC TRAUMA, LAS VEGAS, BY AMBULANCE. THE PROBLEM IS NONE OF MY AIR BAGS DEPLOYED FROM THIS CRASH AND I'M WONDERING IF THERE IS DEFECTIVE EQUIPMENT. THE ACCIDENT CASE #200900200 FROM THE NHP IS AT THEIR SOUTHERN COMMAND, 702-486-4100. THE OTHER DRIVER WAS CITED FOR RUNNING A RED LIGHT CAUSING INJURY. MY INSURANCE CO. HAS TOTALED THE VEHICLE AND NOW WANTS TO SALVAGE IT, THEY ARE FARMERS INS., SO YOU MIGHT CONTACT THEM TO SAVE ANY EVIDENCE YOU MAY NEED.*DT

09/19/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

PASSENGER SIDE LOCK ACTUATOR MAKES A BUZZING SOUND WHEN UNLOCKING DOOR.

09/18/2020
Components: ELECTRICAL SYSTEM
Incident Date: 08/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

OUR 2016 CHRYSLER TOWN AND COUNTRY HAS WOTHIN THE LAST 3 WEEKS STARTED MAKING A LOUD BUZZING NOISE COMING FROM BOTH DRIVER SIDE AND PASSENGER SIDE SLIDING DOORS WHEN THE VAN STARTS MOVING. RECENTLY THIS WEEK THE PASSENGER SIDE SLIDING DOOR HAS COMPLETELY STOPPED WORKING IT CAN'T EVEN BE OPENED MANUALLY. THE DOOR CAN'T BE OPENED FROM THE INSIDE EITHER.

09/13/2020
Components: UNKNOWN OR OTHER
Incident Date: 06/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8GR******
Summary

SLIDING DOOR LOCK ACTUATORS FAILED ON BOTH PASSENGER SIDE AND DRIVERS SIDE BEFORE 38,000 MILES CREATING A SAFETY ISSUES WHEREBY PASSENGERS MAY NOT BE ABLE TO EXIT VEHICLE IN CASE OF CRASH OR FIRE.

09/10/2020
Components: ELECTRICAL SYSTEM
Incident Date: 08/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

DRIVER SIDE SLIDING DOOR STOPPED OPENING, STUCK IN LOCK POSITION. I REMOVED THE PLASTIC DOOR PANEL AND DISCOVERED THAT THE ROD FROM THE LOCK SWITCH WAS STUCK, BUT I ONLY HAD TO WIGGLE IT A BIT FROM WHERE IT TERMINATES (SHOWN BY THE YELLOW ARROW ON THE UPPER LEFT OF THE IMAGE) TO FREE IT. PUT THE PANEL BACK IN POSITION, BUT NOW THE DOOR "BUZZES" LOUDLY FOR HALF A SECOND EVERYTIME THE CAR IS LOCKED OR SOON AFTER DRIVING (LOCKS AUTOMATICALLY SOON AFTER BEGINNING A DRIVE).*DT

09/09/2020
Components: STRUCTURE
Incident Date: 08/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

DRIVER SIDE SLIDING DOOR MECHANISM WOULD NOT WORK USING KEY FOB OR INSIDE AUTOMATIC BUTTON MOUNTED ON INSIDE. MANUAL LOCK ALSO WOULD NOT WORK. IN THE EVENT OF AN EMERGENCY OR ACCIDENT WE WOULDN'T HAVE BEEN ABLE TO EXTRACT OUR 2-YEAR OLD GRANDSON QUICKLY AS WE WOULD HAVE HAD TO GET OUR 5-YEAR OLD GRANDSON OUT OF HIS CAR SEAT FIRST THEN CRAWL OVER HIS SEAT TO GET HIS BROTHER OUT. IN AN EMERGENCY WE MAY NOT HAVE THE TIME TO EXTRACT OUR GRANDCHILDREN. FROM RESEARCH I'VE DONE IT APPEARS THIS PROBLEM HAS EXISTED SINCE 2003 & CHRYSLER HAS DONE ABSOLUTELY NOTHING TO CORRECT THIS DESIGN FLAW PUTTING PEOPLE'S LIVES AT RISK. I PAID OVER $1,200 TO REPLACE THE MECHANISM. IN MY OPINION THIS IS CLEAR NEGLIGENCE BY CHRYSLER/ DODGE. THE ONLY SAVING GRACE WAS THE REPAIR SHOP (PEP BOYS) FIXED THE WRONG DOOR, WHEN I COMPLAINED TO THEIR CORPORATE OFFICE THEY AGREED TO REPAIR THE DRIVER'S SIDE DOOR. ALTHOUGH, I STILL HAD TO PAY FOR LABOR OF $457.00. THE FIRST TIME THIS HAPPENED AT OUR HOME, HAD TO GET THE OLDEST GRANDSON OUT FIRST, REMOVE HIS SEAT THEN GET THE 2-YEAR OLD OUT. NOT EASY FOR A 65 YEAR OLD WITH BAD KNEES. IF MY WIFE HAD BEEN ALONE WHEN THIS HAPPENED SHE WOULDN'T HAVE BEEN ABLE TO GET THEM OUT. I HOPE YOUR AGENCY LOOKS INTO THIS BEFORE A TRAGEDY BEFALLS SOMEONE UNABLE TO EXIT THE VEHICLE DUE TO AN OBVIOUS THAT HAS BEEN IGNORED FOR REARS.

09/07/2020
Components: STRUCTURE
Incident Date: 07/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.

09/01/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 08/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

DRIVER SIDE SLIDING DOOR MAKES A LOUD BUZZING SOUND WHILE LOCKING OR UNLOCKING THE VEHICLE. I WAS TOLD BY THE DEALERSHIP THAT THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND AN EXPENSIVE REPAIR (AROUND $650). EVENTUALLY THE LOCK WILL NOT FUNCTION AT ALL AND YOU WON'T BE ABLE TO LOCK OR UNLOCK THE DOOR. THIS IS A LIFE SAFETY ISSUE THAT SHOULD BE ADDRESSED BY CHRYSLER.

09/01/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 08/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

PASSENGER-SIDE SLIDING DOOR LOCK DOES NOT WORK CORRECTLY AND SOMETIMES GETS STUCK. IT MAKES A LOUD BUZZING NOISE WHEN TRYING TO LOCK AND UNLOCK. THIS IS A KNOWN ISSUE WITH THIS VEHICLE BUT NO RECALL HAS BEEN ISSUED.

08/30/2020
Components: STRUCTURE
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

THE LOCK ACTUATOR FOR THE PASSENGER SIDE REAR DOOR STOPPED FUNCTIONING PROPERLY. THE DOOR LOCK STUCK IN THE LOCKED POSITION AND THE DOOR COULD NOT BE OPENED. A BODY SHOP GOT THE ACTUATOR UNSTUCK, BUT WITHIN A FEW DAYS IT WAS STUCK AGAIN, THIS TIME IN THE UNLOCKED POSITION. I STARTED RESEARCHING THE PROBLEM ONLINE AND FOUND A WAY TO GET THE LOCK UNSTUCK AND I USED THAT TRICK WHEN IT STUCK IN THE LOCKED POSITION, BUT OVER TIME THE ACTUATOR HAS ALSO STARTED BUZZING. NOW WHEN THE POWER DOOR LOCKS ARE ACTIVATED, INSTEAD OF LOCKING OR UNLOCKING THE ACTUATOR ON THIS DOOR JUST BUZZES LOUDLY AND THE LOCK MECHANISM DOESN'T MOVE. IT'S BEEN BUZZING FOR MONTHS NOW, SO I DECIDED TO DO SOME MORE RESEARCH AND SEE IF IT WAS AN ISSUE I FELT COMFORTABLE FIXING MYSELF. ONCE I STARTED LOOKING, I FOUND SEVERAL FORUMS WERE A LOT OF PEOPLE WERE HAVING THIS SAME ISSUE, AND IT WAS RECOMMENDED THAT EVERYONE REPORT THIS ISSUE TO POSSIBLY CREATE A RECALL IF THE FAILURE RATE OF THE ACTUATOR IS HIGH ENOUGH. I ALSO FOUND THAT THE PART THAT NEEDS REPLACED IS INEXPENSIVE, IT'S LESS THAN $50. HOWEVER, DUE TO THE DEGREE OF DIFFICULTY IN ACCESSING THE PART, THE ENTIRE DOOR PANEL HAS TO BE TAKEN APART TO ACCESS IT, THE AVERAGE REPAIR QUOTE FOR THIS REPAIR IS IN THE $700-$800 RANGE. THIS SEEMS LIKE A REALLY POOR DESIGN CHOICE FOR A PART THAT SEEMS TO HAVE SUCH A HIGH FAILURE RATE. IF YOU NEED ANY ADDITIONAL INFORMATION OR A SHORT VIDEO OF THE BUZZ, SINCE A PICTURE WILL NOT REALLY SHOW THE ISSUE PLEASE LET ME KNOW. THANK YOU!*DT *AS

08/25/2020
Components: ELECTRICAL SYSTEM
Incident Date: 07/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

PASSENGER REAR DOOR BUZZES WHEN YOU UNLOCK THE DOORS.

08/21/2020
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

THE PASSENGERS SIDE SLIDING DOOR BUZZES WHEN UNLOCKING, LOCKING, OR OPENING THE CORD. I KNOW MANY PEOPLE WITH THE SAME PROBLEM AND CHRYSLER MUST KNOW THIS IS A PROBLEM.

08/17/2020
Components: POWER TRAIN
Incident Date: 08/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 65 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT'S WIFE WAS ABLE TO PULL THE VEHICLE OFF TO THE SIDE OF THE HIGHWAY. THE CONTACT'S WIFE WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT MOVE FORWARD. DUE TO THE FAILURE, THE CONTACT'S WIFE HAD THE VEHICLE TOWED TO CHRISTOPHER'S DODGE RAM (16655 W COLFAX AVE, GOLDEN, CO 80401) WHERE THE VEHICLE WAS YET TO BE DIAGNOSED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

08/16/2020
Components: STRUCTURE
Incident Date: 07/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

ONE DAY THE REAR DRIVERS SIDE DOOR WOULDN'T OPEN IN OUR 2016 TOWN AND COUNTRY.. IT COULDN'T BE LOCKED, UNLOCKED, OR OPENED MANUALLY. TWO WEEKS LATER THE REAR PASSENGERS DOOR STARTED MAKING THE SAME NOISE. I TOOK IT TO THE DEALERSHIP, AND THE MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS PARTICULAR MAKE AND MODEL. I WAS TOLD THE ACTUATORS WOULD NEED TO BE REPLACED IN BOTH DOORS ($1000) A DOOR. I ASKED THE MECHANIC IF THE CAR DOORS COULD BE MADE FUNCTIONAL WITHOUT FIXING THE AUTOMATIC ACTUATORS, AND THEY TOLD ME BASICALLY THEY HAVE TO BREAK THE DOOR IN ORDER TO OPEN IT OR FIX IT. THIS IS A HUGE SAFETY CONCERN. IF WE WERE IN A CAR ACCIDENT THERE WOULD BE NO WAY OF OPENING EITHER PASSENGER DOOR. I ASKED THE MECHANIC WHAT WE WERE SUPPOSED TO DO IN THE EVENT OF AN EMERGENCY, AND HE ADVISED ME THE ONLY WAY TO OPEN THE DOOR WOULD BE TO REPLACE THE ACTUATORS. I CONTACTED CHRYSLER WHO'S ONLY ANSWER WAS THAT MY CAR WAS OUT OF WARRANTY, AND THERE WAS NOTHING THEY WERE GOING TO DO. AFTER LOOKING ONLINE TO SEE IF THERE WERE ANY OTHER COMPLAINTS, AND THE INTERNET WAS LOADED WITH COMMENTS FROM CUSTOMERS IN THE SAME BOAT. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS TRAPPED INSIDE A CAR WITHOUT ANY POSSIBLE MEANS OF ESCAPE!

08/16/2020
Components: UNKNOWN OR OTHER
Incident Date: 08/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

WHILE DRIVING OR SITTING STILL ALL THE INDICATOR LIGHTS JUST COME ON IF YOU WERE STARING THE VECHICLE FOR THE FIRST TIME,IF YOU TURN THE CAR OFF IT WILL NOT START BACK UP IF YOU TAKE THE KEY OUT OF THE IGNITION THE WARNING BUZZER STARTS RINGING AND THE REMOTE WILL NOT WORK.ALSO THE CHECK ENGINE LIGHT STAYS ON FOR DAYS I HAD IT AT THE DEALER AND THEY COULD NOT FIND ANYTHING. THE TOWN& COUNTY HAD A SIMILAR ISSUE LIKE THIS ON IT 2008 MODLE THIS HAS OCCURED FIVE TIME

08/16/2020
Components: ELECTRICAL SYSTEM
Incident Date: 08/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0GR******
Summary

THE PASSENGER SIDE SLIDING DOOR WILL NOT LOCK AND WHEN THE VAN IS OPENED IT BUZZES IN THE DRIVERS SIDE SLIDING DOOR. BOTH ISSUES WERE DISCOVERED WHEN THE VAN IS STAIONARY. THE FIRST ISSUE WAS DISCOVERED ABOUT 2 MONTHS AGO AND THE SECOND ISSUE WAS DISCOVERED ON 8-16-20. THIS IS A MAJOR CONCERN WITH KIDS BEING IN THE VEHICLE, AND NOT KNOWING IF THE DOORS MIGHT BECOME LOCKED TRAPPING THE KIDS RIDING IN CAR SEATS WE CANT GET TO.

08/13/2020
Components: POWER TRAIN
Incident Date: 08/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO DIAGNOSED A TRANSMISSION FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE SHOTTENKIRK CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 200 LIBERTY BLVD, CANTON, GA 30114, FOR A DIAGNOSTIC TEST HOWEVER, THE TECHNICIAN STATED THAT IT WOULD TAKE A WEEK TO HAVE THE DIAGNOSTIC TEST COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

08/12/2020
Components: ELECTRICAL SYSTEM
Incident Date: 07/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1G1******
Summary

THE SIDE DOORS THAT ARE POWERED TO OPEN AND CLOSE WHEN THEY LOCK ONE OF THEM MAKES A BUZZ SOUND AND WHEN UNLOCKED THE OPPOSITE DOOR MAKES A BUZZ SOUND. THIS SOUND HAPPENS IF IM PARKED OR DRIVING IF THE DOORS ARE LOCKED OR UNLOCKED.

08/11/2020
Components: POWER TRAIN
Incident Date: 08/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE HESITATED WITHOUT WARNING. THE CONTACT STATED HE PARKED ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER, HOMETOWN CHRYSLER JEEP DODGE RAM LOCATED AT 228 S WILSON ST, VINITA, OK 74301, (918) 256-6455, TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 96,100.

08/11/2020
Components: ELECTRICAL SYSTEM
Incident Date: 11/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

PASSENGER SIDE SLIDING DOOR MAKES BUZZING NOISE WHEN UNLOCKING. STATIONARY OR MOVING DOES NOT MATTER. MAKES NOISE WHEN PRESSING UNLOCK ON DOOR PANEL, KEY FOB, OR WHEN PULLING ON ANY DOOR HANDLE TO OPEN DOOR THAT UNLOCKS ALL DOORS.

08/07/2020
Components: UNKNOWN OR OTHER
Incident Date: 08/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

WHILE ACCELERATING ONTO THE FREEWAY THE GAS PEDAL WENT DOWN FARTHER THAN WAS PUSHED AND WHAT WAS A GRADUAL ACCELERATION OF ABOUT 50/55 THE VEHICLE JUMPED TO 82MPH. SEVERAL THINGS WERE TRIED TO SLOW IT DOWN WHILE MANEUVERING TO AVOID HITTING OTHER VEHICLES AND A SEMI. THE FLOOR MAT WAS FACTORY AND ATTACHED TO THE HOOK AND NOTHING WAS IN THE WAY OF THE PEDAL. BRAKES WERE APPLIED BUT IT DIDN'T SLOW IT ENOUGH AND UPON LETTING OFF, THE VEHICLE ACCELERATED MORE. THE CRUISE WAS TURNED ON AND OFF TO MAKE SURE IT WASN'T THAT. THE GEARS WERE SHIFTED DOWN AND NOT UNTIL IT WAS SHIFTED IN THE THE 4TH GEAR DID IT START TO RELEASE CONTROL. THIS WAS VERY SCARY AND LASTED FOR SEVERAL MILES.

08/05/2020
Components: POWER TRAIN
Incident Date: 07/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE JIM COGDILL DODGE CHRYSLER JEEP RAM LOCATED AT 8544 KINGSTON PIKE, KNOXVILLE, TN 37919, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL SHAVINGS INSIDE OF THE TRANSMISSION, THE TRANSMISSION PUMP WAS DEFECTIVE, AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS CONCERNED ABOUT THE COST OF THE REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.*DT CONSUMER STATED VEHICLE WAS NOT PART OF THE 2016 RECALL.*JB

08/02/2020
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6GR******
Summary

THE PASSENGER SIDE SLIDING DOOR MAKES A SHORT BUZZING NOISE WHEN THE DOOR IS UNLOCKED. THIS OCCURS IF THE DOOR IS SHUT OR OPEN. IT BUZZES WHEN I USE THE REMOTE UNLOCK PUSHING IT TWICE TO UNLOCK THE PASSENGER SIDE. IT ALSO BUZZES WHEN I PLACE MY HAND INSIDE THE FRONT PASSENGER DOOR HANDLE TO UNLOCK THE PASSENGER SIDE. IT BUZZES EVERY TIME I USE THE HANDLE TO UNLOCK THE PASSENGER SIDE WHETHER THE DOOR IS LOCKED OR NOT. OTHERWISE THE DOOR APPEARS TO OPERATE NORMALLY SO FAR (TWO DAYS). THE VEHICLE IS STATIONARY AND THIS HAPPENS WHETHER THE VEHICLE IS RUNNING OR NOT. IT DOES NOT MAKE THE NOISE WHEN I LOCK THE DOOR. THE NOISE APPEARS TO BE COMING FROM THE REAR OF THE DOOR. I HAVE NOT BROUGHT IT INTO A DEALERSHIP AS OF NOW.

07/31/2020
Components: STRUCTURE
Incident Date: 07/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

EVERY TIME IT AUTOMATICALLY LOCKS OR KEY FOB IS USED TO UNLOCK IT- MY REAR PASSENGER SLIDING DOOR MAKES A LOUD BUZZING. ALSO- THAT DOOR DOESN'T LOCK, EVEN WHEN THE LOCK BUTTON IS PUSHED MULTIPLE TIMES FROM THE KEY FOB.

07/24/2020
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 07/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

LOUD BUZZING NOISE COMING FROM PASSENGER SIDE SLIDING DOOR WHEN WE LOCK OR UNLOCK ANY OF THE DOORS.

07/21/2020
Components: SEATS,UNKNOWN OR OTHER
Incident Date: 07/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9GR******
Summary

DRIVER SEAT HEATING MECHANISM DOES NOT WORK. RIGHT SLIDING DOOR ACTUATOR BUZZES LOUDLY.

07/21/2020
Components: POWER TRAIN
Incident Date: 07/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

DRIVING MY DAUGHTER TO SOCCER PRACTICE, MY VEHICLE SUDDENLY LOST POWER, AS I TURNED INTO A PARK ENTRANCE AND CAME TO A COMPLETE STOP BEHIND OTHER CARS WAITING TO PARK. (PLEASE NOTE THAT MOMENTS BEFORE I WAS DRIVING ON CITY STREETS AND HIGHWAY). AFTER COMING TO A COMPLETE STOP, WHEN I PRESSED THE GAS PEDAL THE CAR WOULD SPUTTER AND JERK BUT DID NOT MOVE FORWARD. I WAS ALMOST REAR ENDED. VAN WOULD NOT MOVE. I WAS IN A STOP AND START SITUATION IN THE PARKING AREA OF A PARK. UPON LEAVING THE PARK, I TRIED TO DRIVE BUT THE VAN BUT IT WOULD NOT MOVE FORWARD. I HAD THE VAN TOWED HOME. THE CAR WAS EVALUATED BY A CERTIFIED CHRYSLER TECHNICIAN WHO INFORMED ME THAT I NEEDED A NEW HYDAULIC TRANSMISSIION PUMP, CONSISTENT WITH A RECALL ON MY YEAR, MAKE AND MODEL. HOWEVER AFTER FURTHER INVESTIGATION I WAS TOLD THAT MY VEHICLE DID NOT QUALIFY FOR REPAIRS UNDER RECALL S44 AS MY VIN NUMBER WAS NOT RECALLED. PLEASE INCLUDE MY VIN IN THIS RECALL. THE VEHICLE IS CURRENTLY BEING HELD AT THE CHRYSLER DEALERSHIP IN LAWRENCEVILLE, GA.

07/21/2020
Components: POWER TRAIN
Incident Date: 07/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HAYES CHRYSLER DODGE JEEP RAM OF LAWRENCEVILLE (719 DULUTH HWY #120, LAWRENCEVILLE, GA 30046) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION PUMP FAILED, WHICH CAUSED METAL SHAVINGS AND DEBRIS FROM THE CLUTCH PLATES TO COVER THE INSIDE OF THE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REBUILT OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

07/17/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 07/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

PASSENGER SIDE REAR DOOR LOCK MAKES BUZZING SOUND WHENEVER UNLOCK IS PRESSED FROM ANY SOURCE. ISSUE OCCURS WHETHER STATIONARY OR IN MOTION.

07/16/2020
Components: STRUCTURE
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

OUR PASSENGER SIDE SLIDER DOOR, DOES NOT FULLY CLOSE AND CREATES A CLICKING NOISE WHEN CLOSING. THIS ONLY HAPPENS WHEN THE TEMPERATURE OUTSIDE IS WARM AND THE CAR HAS BEEN SITTING. IF WE KEEP THE CAR IN THE GARAGE IT DOES NOT HAPPEN. THE DOOR IS ALSO NOW STARTING TO COME AJAR WHILE DRIVING CAUSING THE INTERIOR LIGHTS AND DOOR AJAR LIGHT ON THE DASHBOARD TO ENGAGE. WE ARE WORRIED THE DOOR COULD PHYSICALLY COME OPEN WHILE DRIVING ENDANGERING THE CHILDREN IN THE BACK. WE PURCHASED THIS CAR IN 2018 AND HAVE EXPERIENCED THIS ISSUE FROM THE BEGINNING OF OUR OWNERSHIP. THE DEALERSHIP WAS UNABLE TO REPLICATE AND WE HAVE JUST KEPT THE CAR IN THE GARAGE TO KEEP IT COOL, HOWEVER IT IS BECOMING MORE OF AN ISSUE AND THE DOOR WILL RANDOMLY COME AJAR NOW WHILE DRIVING.

07/16/2020
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

SLIDING DOOR ACTUATORS FAIL OFTEN ON TOWN & COUNTRY VANS. MY FAMILY HAS OWNED THREE DIFFERENT MODEL YEARS IN THE PAST 10 YEARS, AND EACH ONE HAS HAD THE SLIDING DOOR ACTUATORS REPLACED. WHEN THEY FAIL, THEY ARE EITHER STUCK TO THE OPEN OR CLOSED POSITION, SO IF OPEN YOU CANNOT MANUALLY LOCK YOUR CAR DOOR, AND IF CLOSED (LOCKED) YOU CANNOT UNLOCK IT OR OPEN THE DOOR. THIS COULD BE A SAFETY CONCERN IF AN ACCIDENT OCCURRED AND THE ONLY DOOR TO GET OUT WAS STUCK IN THE LOCKED POSITION.

07/15/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 07/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4GR******
Summary

THE CAR IS 4 YEARS OLD AND THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCKED POSITION AND WILL NOT UNLOCK AND CANNOT BE OPENED. IN THE EVENT OF AN ACCIDENT OR FIRE NO ONE WILL BE ABLE TO GET OUT OF THE CAR ON THE DRIVERS SIDE OF THE VEHICLE

07/15/2020
Components: POWER TRAIN
Incident Date: 07/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT WHILE MOVING OFF FROM A TRAFFIC LIGHT, THE VEHICLE FAILED TO EXCEED 10 MPH WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECTED TO A RECALL. ZEIGLER CHRYSLER DODGE JEEP RAM OF PLAINWELL (1186 M-89, PLAINWELL, MI 49080) AND ZEIGLER CHRYSLER DODGE RAM (3939 STADIUM DR, KALAMAZOO, MI 49008) WERE CONTACTED AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.

07/15/2020
Components: STRUCTURE
Incident Date: 07/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

THE DRIVER'S SIDE SLIDING DOOR IS STUCK IN THE LOCKED/CLOSED POSITION. I TRIED TO OPEN IT WITH MY KEY, THE BUTTONS ABOVE THE REAR-VIEW MIRROR, AND MANUALLY WITH NO LUCK. TOOK TO DEALER, AND WAS TOLD IT IS A COMMON PROBLEM THAT THEY FIX REGULARLY, BUT THERE IS NOT RECALL. I JUST FIXED THE PASSENGER SIDE DOOR LESS THAT A YEAR AGO, AND NOW I AM DEALING WITH THE DRIVER'S SIDE. IN THE CASE OF AN EMERGENGY/ACCIDENT, HOW ARE MY KIDS SUPPOSED TO GET OUT A A VAN WITH A DOOR THAT WILL NOT OPEN MANUALLY? IT IS ONLY A 2016.

07/14/2020
Components: UNKNOWN OR OTHER
Incident Date: 07/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

BOTH SLIDING DOORS MAKE AWFUL NOISES WHEN OPENING AND SHUTTING. IT IS BY ALL MEANS NOT A SMOOTH GLIDE FOR OPENING AND SHUTTING. SOMETIMES THEY COME TO A CLOSE AND REOPEN ON THEIR OWN. SOMETIMES YOU CAN'T GET THE DOOR TO CLOSE ALL OF THE WAY AND LATCH. THIS IS NOT SAFE WHEN DRIVING. THEY NEED TO BE LOOKED AT AND PUT ON A RECALL.

07/13/2020
Components: ENGINE
Incident Date: 07/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

I LOVE THE TOWN AND COUNTRY VAN, AND THIS IS MY 3TH CAR - MY 2016, I HAVE THIS CAR SINCE NEW, RIGHT NOW IT HAS 80,000 MILES AND 2 WEEKS AGO IT STARTED WITH A LIGHT TICKING NOISE IN THE ENGINE (WHEN ENGINE IS ON IN PARK OR DRIVING), AND NOW IT IS GETTING WORSE OVER THE WEEK - I TOOK MY CAR TO DEALER AND THE COST WILL BE AROUND $1000 USD - DEALER MENTIONED THAT THIS IS A KNOWN ISSUE FROM THE MANUFACTURER AND TOO MANY CARS AFFECTED, AND IT BECUSE ON ENGINE PENTASTAR WITH 3.6LTS THE CAMSHAFT HAS A LOOSE ROLLER BALANCING (ORIGINAL PART#: 0518.4296 AH008) WHICH IS DOING THE NOISE - THE PART PRICE IS A COUPLE DOLLAR, BUT THE LABOR IT IS EXPENSIVE) - I NEED YOUR SUPPORT TO FIX THIS ISSUE ON MY CAR

07/06/2020
Components: UNKNOWN OR OTHER
Incident Date: 06/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

DOORS MAKING BUZZING SOUND WHEN OPENING OR UNLOCKING. NOISE JUST STARTED AFTER OWNING FOR FOUR YEARS.

06/26/2020
Components: POWER TRAIN,ENGINE
Incident Date: 06/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

AT 61,609 MILES "THE TORQUE CONVERTER CAME APART" RUINING THE TRANSMISSION. THE VEHICLE WOULD NOT ENGAGE IN GEAR; WHEN DRIVING IT WOULD NOT STAY IN GEAR. THIS OCCURRED WITHOUT WARNING WHILE I WAS ON THE ROAD AND ALMOST CAUSED AN ACCIDENT SINCE THE VEHICLE SLOWED DOWN SUDDENLY AND WITHOUT WARNING. IN ADDITION TO NEEDING A NEW TRANSMISSION, I WAS TOLD THE "COMBO COOLER" ALSO NEEDED REPLACED. *TR

06/24/2020
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

DOOR ACTUATORS ARE DEFECTIVE AND MAKE BUZZING NOISES. AS ACTUATORS CONTINUE TO FAIL, WE FEAR OPERATION OF DOORS COULD ALSO FAIL POSING A SERIOUS SAFETY PROBLEM! MANY PEOPLE ARE REPORTING THE SAME PROBLEM. VERY EXPENSIVE TO FIX. THIS IS AN ELECTRICAL ENGINEERING DEFECT. IT SHOULD BE RESOLVED WITH NEW, NON-DEFECTIVE ACTUATORS BY CHRYSLER. FOR NOW, OUR TOWN & COUNTRY IS STATIONARY WITH ENGINE ON OR OFF WHEN BUZZING SOUNDS, BUT OTHERS HAVE REPORTED THIS PROBLEM WHEN THEIR CHRYSLER IS IN MOTION. IF THE DOORS WERE TO OPEN WHILE TRAVELING, IT COULD BE A DISASTER, AND IF THE DOORS FAIL TO OPEN WHEN NEEDED, IT COULD BE DEADLY! *TR

06/16/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 06/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

WHEN EVER THE REAR LEFT SLIDING DOOR LOCKS OR UNLOCKS, THERE IS A VERY LOUD BUZZING SOUND. *TR

06/12/2020
Components: UNKNOWN OR OTHER
Incident Date: 03/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

DOOR LOCK BUZZES WHEN LOCKED AND UNLOCKED. READING ONLINE AND THERE ARE A TON OF OWNERS FOR THIS MODEL AND YEAR WITH THE SAME EXACT ISSUES. THIS NEEDS TO BE PUT AS A RECALL AND REPAIRED. *TR

06/11/2020
Components: UNKNOWN OR OTHER
Incident Date: 06/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

ONE DAY THE REAR PASSENGER DOOR WOULD NOT OPEN WITH FOB OR INSIDE CONTROLS. IT ALSO WOULD NOT UNLOCK ALTHOUGH THE OTHER DOORS WOULD. WE TRIED MANUALLY PRESSING THE LOCK LEVER BUT IT WOULD NOT BUDGE. AFTER REPEATEDLY UNLOCKING/LOCKING THROUGH THE FOB, IT WAS FINALLY ABLE TO OPEN. HOWEVER, NOW WHEN IT LOCKS, IT MAKES A LOUD SHORT BUZZING SOUND. THIS ALSO HAPPENS WHEN I FIRST START DRIVING (ENGAGING AUTOMATIC DOOR LOCK ABOVE A CERTAIN SPEED). FROM WHAT I'VE READ ONLINE AS REPORTED BY OTHERS, IT APPEARS TO BE THE DOOR LOCK ACTUATOR. *TR

06/09/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 05/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

THE AUTO DOOR LOCKS ON THE REAR SLIDING DOORS JAMMED AND STOPPED WORKING. AFTER MANUALLY UNLOCKING THE DOORS, THEY NOW BOTH WORK, BUT THE LOCK ACTUATORS ON BOTH SLIDING DOORS MAKE A LOUD BUZZING SOUND. THE PASSENGER SIDE REAR DOOR DOES IT WHEN IT UNLOCKS, AND THE DRIVER SIDE REAR DOOR DOES IT WHEN IT LOCKS. *TR

06/08/2020
Components: POWER TRAIN
Incident Date: 06/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

DRIVING ON CITY STREET, TRANSMISSION STARTED MAKING A WHINING NOISE AND LOST POWER. *TR

06/08/2020
Components: ENGINE
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

DRIVING AND THE ENGINE SLIPS AND SUDDENLY SHIFTS ALMOST MAKING ME HAVE AN ACCIDENT AND THEN GO OUT COMPLETELY AND CAR WON'T DRIVE. THE CAR IS UNDER 100,000 AND TRANSMISSION SHOULDN'T BE GOING OUT. IM READING A LOT OF THIS HAPPENING WITH THE 2016 TOWN AND COUNTRY. EXTREMELY DANGEROUS. *TR

06/05/2020
Components: ELECTRICAL SYSTEM
Incident Date: 05/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1GR******
Summary

WHEN DOORS LOCK THERE IS A LOUD BUZZING TYPE SOUND COMING FROM THE BACK DOOR.I DOESN'T MATTER IF THE VEHICLE IS MOVING AND THE DOORS AUTO LOCK, OR IF PARKED AND THE DOORS ARE MANUALLY LOCKED. COULDN'T ATTACH A SOUND VIDEO. *TR

06/03/2020
Components: STRUCTURE
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

THE DRIVER SIDE PASSENGER DOOR WILL NOT UNLOCK/OPEN. IT LIMITS MY ABILITY TO GET TO MY CHILD QUICKLY IN THE EVENT OF AN EMERGENCY, ON SIDE OF ROAD, ETC. *TR

06/03/2020
Components: SEATS
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

PASSENGER SIDE, 2ND ROW SEAT, DOES NOT FULLY RELEASE FROM ANCHOR TO ALLOW 3RD ROW PASSENGERS TO EXIT CAR. TOP PART OF SEAT FOLDS DOWN, BUT BOTTOM PART STAYS ANCHORED TO CAR. SEEMS LIKE CABLE ISSUE. *TR

06/03/2020
Components: STEERING,POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 11/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

WHILE DRIVING THE CAR, THE WHEEL LOCKED AND WAS UNABLE TO BREAK. HAD TO SLOW TO STOP. VEHICLE WAS BROUGHT IN TO DEALER TO REPAIR. *TR

05/27/2020
Components: STRUCTURE
Incident Date: 11/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

BOTH SLIDING DOORS WOULD NOT OPEN. THEY FOUND THAT THE LEFT SIDE ACTUATOR WAS JAMMED AND THE RIGHT SIDE WAS GRINDING. THE DOORS WOULD NOT OPEN AT ALL - NOT EVEN MANUALLY. THIS WAS A HUGE SAFETY ISSUE. NO ONE COULD GET OUT OF THE VAN WITHOUT CLIMBING ONTO THE FRONT OR OUT THE BACK HATCH. *TR

05/21/2020
Components: POWER TRAIN
Incident Date: 05/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

I WAS DRIVING MY CAR AND LOST POWER DUE TO TRANSMISSION NOT SHIFTING OR SHIFTING HARD. ENGINE WILL REV UP TO 4K RPMS BEFORE IT SHIFTS INTO GEAR. THE CAR DOES IT FROM A STAND STILL POSITION TO A MOVING STATE. IT DOESN'T MATTER IF IT IS CITY STREET OR HIGHWAY. I HAVE BEEN READING ABOUT A LOT OF THESE ISSUES. *TR

05/19/2020
Components: ENGINE
Incident Date: 05/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

WHILE AT A RED LIGHT VEHICLE BEGAN RUNNING ROUGH AND CHECK ENGINE LIGHT CAME ON DROPPED OFF AT ARIGO DODGE WEST PALM BEACH WAS TOLD MY MOTOR HAS MISFIRE ON #. 4 DEALER SHIP SAID IT HAS A CRACKED HEAD . THE VEHICLE HAS 98,000 MILES OUT OF WARRANTY NO COVERAGE OR PROGRAMS. *TR

04/28/2020
Components: POWER TRAIN
Incident Date: 04/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

I WAS DRIVING MY CARE WHEN THE VEHICLE STOPPED MOVING IN THE MIDDLE OF THE ROAD. THE CAR WOULD EITHER NOT GO INTO GEAR OR WHEN IT WOULD IT WOULD SHIFT EXTREMELY HARD. SOMETIMES THE CAR WOULD REV TO 3-4 RPMS BUT WOULD NOT GO ANYWHERE WHILE OTHER TIMES THE CAR WOULD BE DRIVING AND THEN RPM VERY LOW, VERY SUDDENLY. ALTHOUGH MY CAR IS NOT SHOWING A SPECIFIC RECALL WHEN A VIN SEARCH IS COMPLETED, I DID FIND A LARGE AMOUNT OF COMPLAINTS WHICH WERE VERY SIMILAR TO MINE AND THOSE VEHICLES WERE SAME MAKE AND YEAR.

03/23/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

TL* THE CONTACT CALLED ON BEHALF OF HER MOTHER WHO OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR SLID OPEN WITHOUT WARNING. THE CONTACT STATED THAT THE AUTO LOCK FEATURE ON DRIVER AND PASSENGER SIDE OF THE VEHICLE WAS INOPERABLE. ADDITIONALLY, THE DRIVER'S SIDE SLIDING DOOR WAS ALSO INOPERABLE. LARRY H. MILLER DODGE RAM OF PEORIA LOCATED AT (8665 W BELL RD, PEORIA, AZ 85382, (480)865-3986, INFORMED THE CONTACT THAT THE VEHICLE SHOULD BE DIAGNOSED AS TO THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE DEALER HAD PREVIOUSLY DIAGNOSED THE VEHICLE AND STATED THAT THERE WAS NO DEFECT WITH THE VEHICLE PRIOR TO THE WARRANTY EXPIRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

03/18/2020
Components: POWER TRAIN
Incident Date: 12/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

THE TRANSMISSION STOPPED WORKING WHILE DRIVING AND IN MOTION. I WAS UNABLE TO MOVE AWAY FROM ONCOMING CARS BECAUSE I HAD NO PROPULSION. I WAS IN A STREET TURNING LEFT AND ONCOMING TRAFFIC WAS COMING DOWN THE HILL.

03/16/2020
Components: POWER TRAIN
Incident Date: 02/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

AS OTHERS HAVE DESCRIBED, I AM GOING THROUGH THE SAME ISSUE WITH MY VEHICLE. I WAS DRIVING WITH MY FAMILY TO DINNER ABOUT AN HOUR AWAY AND AS SOON AS WE GOT OFF THE HIGHWAY THE CAR SHUT DOWN AS I WENT TO BREAK. I HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY SCANNED THE CAR AND THE CODE CAME UP AS PUMP FAILURE IN THE TRANSMISSION. THE DEALERSHIP AND THE MANUFACTURER HAVE BOTH TOLD ME THERE IS NO RECALL ON THIS VEHICLE. YET EVERY ONE IN THIS COMPLAINT FORUM FOR THIS SPECIFIC VEHICLE HAVE SAID THEY HAVE LOOKED ONLINE TO CHECK FOR RECALLS AND ONE OF THE RECALLS FOR THE 2016 CHRYSLER TOWN AND COUNTRY IS A TRANSMISSION PUMP FAILURE. ARE OTHER WEBSITES THAT RUN VIN CHECKS GIVING OUT MISLEADING INFORMATION OR IS IT THAT MULTIPLE PEOPLE WITH THIS VEHICLE ARE ALL HAVING THE SAME ISSUE WITH THERE CAR STALLING OUT AND LOSING MOTIVE POWER. THE NHTSA SHOULD BE TAKING THIS MATTER SERIOUSLY. YOU SAY RIGHT ON YOUR WEBSITE THAT THIS STUFF FUELS YOU. START FUELING AWAY UNTIL SOME ONE GETS INJURED OR DIES BECAUSE OF THIS ISSUE. CHECK OUT VEHICLEHISTORY.COM THIS YEAR MODEL AND MAKE. IT SHOWS IT RIGHT ON THERE THE RECALL THAT EVERY ONE OF US SEEMS TO BE HAVING IN THIS COMPLAINT FORUM. YET NO ONE CAN FIND A HISTORY OF THE RECALL. TRANSMISSION PUMP. LOSS OF MOTIVE POWER. ITS RIGHT THERE. IS THE WEBSITE LYING? WHY WAS 20,000+ CARS AFFECTED? WHERE ARE THE ANSWERS WE ARE LOOKING FOR?

03/11/2020
Components: POWER TRAIN
Incident Date: 02/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

WHEN I REACH 40-50 MPH MY CAR WILL NOT SHIFT AND IT SOUNDS LIKE I AM RUNNING OVER RIDGES IN THE ROAD. TOOK IT TO DEALERSHIP AND THEY SAID I NEED TO REBUILD MY TRANSMISSION BECAUSE OF THE TORQUE CONVERTER. IT WAS NOT THROWING OUT A CODE AT ALL. QUOTED ME $2,600.

03/09/2020
Components: POWER TRAIN
Incident Date: 11/15/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING A LOUD WHINING NOISE WAS HEARD WITH THE VEHICLE UNSTABLE POWER CONTROL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. LINDSAY CHRYSLER DODGE LLC, LOCATED AT (809 MISSOURI AVE, SAINT ROBERT, MO 65584 (573) 336-3000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

03/04/2020
Components: STRUCTURE
Incident Date: 11/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1JG5GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER DOOR FAILED TO OPEN. THE CONTACT MENTIONED THAT THE KEY FOB WAS USED AND ATTEMPTED TO UNLOCK THE REAR DRIVER DOOR MANUALLY FROM THE INSIDE OF THE VEHICLE AND THE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO DAVID CHRYSLER DODGE JEEP RAM (1801 US-202, GLEN MILLS, PA 19342) WHERE IT WAS DIAGNOSED THAT THE MODULE IN THE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

03/03/2020
Components: STRUCTURE
Incident Date: 03/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS UNABLE TO UNLOCK THE DRIVER'S SIDE REAR SLIDING DOOR USING THE KEYFOB. THE CONTACT WAS ALSO UNABLE TO UNLOCK THE SLIDING DOOR MANUALLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

02/26/2020
Components: POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 02/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

WHILE WE ARE DRIVING THE VEHICLE WILL START TO JUMP AROUND AND WE HAVE TO TAKE OUR FOOT OF THE PEDAL. THEN WHEN WE ARE GOING UP ANY KIND OF HILL OR MOUNTAIN WE LOSS POWER AND ALMOST COME TO A COMPLETE STOP EVEN WHEN WE PRESS THE PEDAL ALL THE WAY TO THE FLOOR. THE AMOUNT OF SPEED WE LOSS IS VERY UNSAFE AND VERY ALARMING. HOW IS THERE NOT A RECALL ON THIS, I HAVE SEEN STORY AFTER STORY ABOUT THIS. IT HAPPENS TO US EVERY SINGLE DAY, THERE IS NOT A DAY THAT WE DON'T HAVE THIS ISSUE WITH THIS VEHICLE.

02/25/2020
Components: STRUCTURE
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

SLIDING DOOR MAKES A LOUD BUZZING NOISE WHEN I UNLOCK ANY OF THE DOORS AS WELL AS WHEN I OPEN THE BACK HATCH. SINCE I DON'T OPEN THE DOORS WHEN THE CAR IS MOVING I DON'T KNOW WHETHER OR NOT IT WOULD MAKE THE NOISE WHEN MOVING BUT IT DOES WHEN I AM NOT MOVING.

02/24/2020
Components: WHEELS
Incident Date: 02/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

PRIMEWELL VALERA TIRE DOT Y9H3 LEHX 4217 . EXPERIENCED FATAL SEVERE SIDEWALL TEAR (RUPTURE) WHILE DRIVING (FREEWAY) UNDER NORMAL ROAD CONDITIONS. RAPID LOSS OF TIRE PRESSURE 13LBS OR LESS AND INABILITY TO PROPERLY CONTROL AND DRIVE THE VEHICLE. THESE PARTICULAR BRAND OF TIRES WERE MANUFACTURED BY GITI CORPORATION IN INDONESIA IN 2017. MANUFACTURER HAS RECALLED NEARLY 400,000 TIRES OF THIS EXACT BRAND AND MANUFACTURE DATE DUE TO SIDEWALL RUPTURE (SEVERE TEAR) FROM NORMAL USE. I TALKED WITH GITI TECHNICAL SERVICES AND THEY CLAIM THIS TIRE DOT IS NOT ON THEIR RECALL LIST. NO COLLISIONS INVOLVED.

02/23/2020
Components: POWER TRAIN
Incident Date: 10/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

THE VEHICLE JUMPS WHEN SHIFTING GEARS AND SHUTTERS. IT WILL DOWN SHIFT AND UPSHIFT SUDDENLY AT INAPPROPRIATE TIMES. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION, THROUGHOUT THE ENTIRE GEAR RANGE AND VARYING SPEEDS OF INCREASING, DECREASING OR STEADY SPEEDS. THIS BEGAN AROUND 60,000 MILES ON VEHICLE. IT IS A CONTINUING ISSUE THAT HAS BECOME MORE CONSISTENT AND PROMINENT OVER THE PAST 6 MONTHS.

02/21/2020
Components: STRUCTURE
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

THE AUTOMATIC SLIDING DOOR NO LONGER LOCKS. IT HAS BEEN TRACED BACK AT AN SMALL HYDRAULIC PIN THAT PUSHES THE LOCK OPEN AND CLOSED. TO FIX THIS PART IT HAS BEEN QUOTED BETWEEN $800-$1000. DUE TO THE FACT, THEY HAVE TO REMOVE THE DOOR COMPLETELY, THEN BREAK THE PANEL AND THE TRIM FROM THE INSIDE TO REACH THE PARTS. NOW WE ARE BEING CHARGED TO REPLACE THE PANEL AND THE EXISTING TRIM. HAVE LOOKED INTO THIS AND OTHERS ARE EXPERIENCING SAME / SIMILAR ISSUES. ALL OTHER DOORS LOCK, BUT WHEN LOCKED THE SLIDING DOOR CAN BE OPENED BY ANYONE.

02/20/2020
Components: UNKNOWN OR OTHER
Incident Date: 02/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5GR******
Summary

SLIDING DOOR WILL NOT OPEN EVEN MANUALLY. LOOKED ONLINE AND MANY OTHERS WITH SAME ISSUE. ALL OTHER DOORS UNLOCK BUT THE PASSENGER SIDE SLIDING DOOR WILL NOT.

02/18/2020
Components: ENGINE
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, A KNOCKING SOUND WAS EMITTED FROM THE ENGINE. UPON INSPECTION IT WAS DISCOVERED THAT THE ENGINE CAMSHAFT ROCKER ARM WAS DEFECTIVE AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

02/14/2020
Components: POWER TRAIN
Incident Date: 02/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1HG0GR******
Summary

I WAS DRIVING MY VAN AND STARTED TO FEEL IT SHIMMYING. I PULLED INTO A PARKING LOT AND THE CHECK ENGINE LIGHT CAME ON. THE VAN IDLED ROUGH, SO I TOOK IT TO MY LOCAL CHRYSLER DEALERSHIP. THEY SAID THAT THE CODE READ AS A MISFIRE ON CYLINDER 4. THEY CHECKED MY SPARK PLUGS AND COILS AND DID SOME SWITCHING AROUND. THE ENGINE LIGHT WENT OFF. THAT NIGHT, I WAS DRIVING AND THE ENGINE LIGHT CAME ON AGAIN. THE VAN STARTED SHIMMYING HARD, AND I HAD TO DRIVE VERY CAREFULLY, AS MY RPM'S DROPPED TO 500 THE WHOLE DRIVE HOME. THE NEXT MORNING I BROUGHT IT BACK TO THE DEALERSHIP, AND THEY LOOKED AT IT AGAIN TO SEE WHAT THE ISSUE WAS, AND IT ENDED UP BEING A BAD CYLINDER HEAD. IT MAY BE A WEEK OR SO BEFORE THEY CAN GET THE PART IN AS IT IS ON NATIONAL BACKORDER.

02/12/2020
Components: ENGINE
Incident Date: 02/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE HESITATED AND STALLED. THE VEHICLE WAS TOWED TO STATION CHRYSLER JEEP OF MANSFIELD LOCATED AT (91 CHAUNCY ST, MANSFIELD, MA 02048) WHER IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.

02/08/2020
Components: ELECTRICAL SYSTEM
Incident Date: 02/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

SLIDING DOORS STARTED BUZZING, DAYS LATER THE DOOR WAS IN THE LOCKED POSITION AND WOULD NOT OPEN WITH MY CHILDREN INSIDE AFTER I HAD RETURNED FROM THE STORE. I HAD TO ROLE THE WINDOW DOWN TO GET THEM OUT. WHAT IF THAT HAPPENED DURING AN EMERGENCY? FAULTY DOOR ACTUATORS ARE A SAFETY HAZARD. THE CORRECT ACTION SHOULD BE TAKEN TO FIX THIS PROBLEM BEFORE SOMETHING PREVENTABLE HAPPENS.

02/05/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

REAR DRIVERS SIDE AND PASSENGERS SIDE DOORS INTERMITTENTLY REMAIN LOCKED AND WILL NOT OPEN OR UNLOCK CAUSING CONCERN FOR THE SAFETY OF THE PASSENGERS INSIDE. ALSO INTERMITTENTLY REMAINS UNLOCKED WHICH COULD BE ANOTHER SAFETY AND SECURITY ISSUE. ENGINE ALSO STUTTERS AT LOW SPEEDS. I HAVE ALREADY HAD THIS REPAIRED BY A LOCAL DEALERSHIP ONLY TO HAVE THE SAME PROBLEM A FEW WEEKS LATER.

02/04/2020
Components: POWER TRAIN,ENGINE
Incident Date: 01/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

MY VEHICLE BROKE DOWN WHILE DRIVING DOWN A MAIN ROAD. VEHICLE STARTED STUTTERING AND STOP MOVING IN THE MIDDLE OF THE ROAD. I HAD TO BE TOWED FROM THE MIDDLE OF THE ROAD. THE MECHANIC TOLD ME IT IS THE TRANSMISSION PUMP THAT HAD SEIZED AND FAILED. HE ALSO SAID THERE IS A RECALL ON MY YEAR VEHICLE. MY VEHICLE VIN IS NOT INCLUDED IN THE RECALL BUT IT PRESENTING WITH THE EXACT SAME PROBLEM AS THE STATED IN THE RECALL. MY VEHICLE ALSO HAS A CRACKED LEFT CYLINDER HEAD. VEHICLE BEGAN SHAKING AT IDOL. I BROUGHT THE VEHICLE INTO THE SHOP AND WAS TOLD IT IS CODE P0304 CYLINDER 4 MISFIRE. I WAS TOLD THE LEFT CYLINDER HEAD NEEDS TO BE REPLACED. WAS TOLD BY MECHANIC THIS HAS BEEN AN ONGOING PROBLEM WITH THIS PARTICULAR ENGINE BUT NO RECALL ISSUED FOR MY VEHICLE. I BELIEVE THAT BOTH OF THESE ISSUES SHOULD BE COVERED UNDER THE RECALL. MY VEHICLE WAS PURCHASED AT A CHRYSLER DEALERSHIP AND I'VE ONLY HAD IT FOR 2 YEARS. I HAVE MAINTAINED IT WELL AND HAD ALL SERVICES PERFORMED ON THE VEHICLE SINCE I'VE HAD IT. IN ITS STATE IT IS NO LONGER DRIVE ABLE AND THE COST OF REPAIR EXCEEDS THE VEHICLES WORTH, MAKING IT A TOTAL LOSS.

02/03/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

THE GAS LIGHT DOESNT COME ON UNTIL THE CAR IS IN RED AND ALMOST EMPTY. THE GAS LIGHT DOESNT COME ON IN ADVANCE.

01/30/2020
Components: STRUCTURE
Incident Date: 09/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS 2016 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE BEGAN TO FAIL WITH WARNING LIGHTS. THE CONTACT HAD TO RESTART THE VEHICLE AND DROVE THE VEHICLE TO FAULKNER CHRYSLER DODGE JEEP RAM FIAT,6643 CARLISLE PIKE, MECHANICSBURG, PA 17050(,717-697-9448) WHERE IT WAS DIAGNOSED WITH A SPARK PLUG FAILURE AND THE SPARK PLUG WAS REPLACED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING BACK ORDER PART FOR THE ENGINE CYLINDER #6. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.

01/30/2020
Components: ENGINE
Incident Date: 10/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT BEING ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (FAULKNER DODGE RAM 6643 CARLISLE PIKE, MECHANICSBURG, PA 17050) AND THEY WERE TOLD THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

01/29/2020
Components: UNKNOWN OR OTHER
Incident Date: 06/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4GR******
Summary

THERE IS A LOAD BUZZ COMING FROM THE PASSENGER REAR DOOR WHENEVER YOU SHUT THE VEHICLE OFF. UPON RESEARCH OF THIS PROBLEM IT APPEARS THIS IS A WIDESPREAD PROBLEM FOR MANY PEOPLE WITH COSTLY REPAIRS UP TO $1000 FOR A NEW ACTUATOR. UPON REPLACING THE ACTUATOR MANY PEOPLE HAVE EXPERIENCED PROBLEMS AGAIN A YEAR LATER WITH THE ACTUATOR. WHY IS CHRYSLER NOT FIXING THIS PROBLEM WHEN SO MANY PEOPLE HAVE HAD PROBLEMS WITH IT?

01/27/2020
Components: POWER TRAIN
Incident Date: 01/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THERE WAS A RECALL (NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,118.

01/22/2020
Components: POWER TRAIN
Incident Date: 12/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE TRANSMISSION FAILED TO SHIFT AS INTENDED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOST MOTIVE POWER. THE CONTACT ALSO STATED THAT THERE WAS EVIDENCE OF TRANSMISSION FLUID ON THE REAR WINDSHIELD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER, 8455 MALL PKWY, STONECREST, GA 30038, WHERE IT WAS DETERMINED THAT THE TRANSMISSION PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 114,883.

01/17/2020
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

I WAS DRIVING IN A RESIDENTIAL STREET SUDDENLY MY VEHICLE MADE A NOICE WHEN O DROVE...I DROVE SLOWLY UNTIL I DROVE THE NEXT DAY, IT WONT AT ALL EVEN ON DRIVE SHIFT.

01/16/2020
Components: POWER TRAIN
Incident Date: 01/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHIFTED INTO DRIVE, THE VEHICLE MOVED FORWARD AND THEN CAME TO AN ABRUPT STOP. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO AN UNKNOWN CHRYSLER DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE OF THE TRANSMISSION HYDRAULIC PUMP TO OPERATE AS INTENDED CAUSED DAMAGE TO THE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

01/12/2020
Components: UNKNOWN OR OTHER
Incident Date: 01/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

WHILE DRIVING HOME FROM GAS STATION, VAN STARTED MAKING WHINING NOISE AND THE RPM WOULD JUST JUMP UP ALL ON ITS OWN. THIS IS A VAN AND HAVE CHILDREN THAT RIDE IN IT REGULARLY AND THANKFULLY THEY WAS NOT IN THE CAR AT THAT TIME. WAS ABLE TO SAFELY MAKE IT HOME AND PARKED THE CAR. SPOKE TO A MECHANIC AND DETERMINED IT WAS A TRANSMISSION PUMP PROBLEM. I LOOKED UP MY VIN NUMBER AND ACCORDING TO MULTIPLE WEBSITES THERE WAS A RECALL ON THE VAN DURING A SPECIFIC TIME FRAME MY VAN WAS MADE. WHILE LOOKING MY VIN NUMBER UP ON WEBSITE THOUGH HOWEVER IT SAYS THERE IS NO RECALLS ON MY VAN. EVEN THOUGH ACCORDING TO THE MAIN WEBSITE MY VAN SHOULD BE COVERED UNDER THE MONTHS THE RECALL WAS MADE FOR??? THE WEBSITE SAYS IT IS COVERED UNDER RECALL BUT TYPING IN MY VIN NUMBER THERE IS NO RECALL?? THAT MAKES NO SENSE. THE CAR WOULD JUST RANDOMLY EXCELERATE AND JUMP RPM WHILE DRIVING. I'M VERY LUCKY THERE WAS NO ONE ON THE ROAD OR NO CHILDREN IN THE CAR. I WORK SUNDAYS AT MY EMPLOYMENT AND HAD TO TAKE THE DAY OFF DUE TO NOTHING BEING OPENED TO GET FIXED. WHY IS ONE WEBSITE SAYING MY CAR IN COVERED BUT ANOTHER IS SAYING THERE IS NO RECALL???? I READ SEVERAL COMPLAINTS FROM OTHER PEOPLE. IF THE MANUFACTURE MADE 37000 CARS WITH THIS RECALL PROBLEM AND IT ENDED UP BLOWING THAT MANY PEOPLES TRANSMISSION UP, SHAME ON THEM FOR NOT COVERING THEIR PRODUCT. MILES ARE RIGHT AROUND 100000.

01/06/2020
Components: POWER TRAIN
Incident Date: 01/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE GOING THROUGH A DRIVE THRU LANE, THE VEHICLE STALLED. THE CONTACT WAS CONCERNED THAT THE FAILURE MIGHT BE CAUSED BY THE TRANSMISSION. THE CONTACT STATED THAT THE RPMS REVVED UP; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TOWED TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (877) 677-5782) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 108,000.

01/02/2020
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE VEHICLE SEIZED. THERE WAS NO WARNING INDICATOR ILLUMINATED. IN ADDITION, ALL THE DOORS LOCKED ON THEIR OWN. THE CONTACT WAS ABLE TO RESTART THE IGNITION AND DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP RAM (LOCATED AT 2875 MALL HILL DR, LAKELAND, FL 33810, (863) 687-2501), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

12/20/2019
Components: POWER TRAIN
Incident Date: 12/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AFTER IT CAME TO A COMPLETE STOP. THE CONTACT CALLED STATE LINE CHRYSLER DODGE JEEP RAM OF KANSAS CITY (1001 W 104TH ST, KANSAS CITY, MO 64114) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), WHICH HE ASSOCIATED WITH THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.

12/09/2019
Components: POWER TRAIN
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

I HEARD A WHINING FROM THE ENGINE AFTER TRAVELING AT HIGHWAY SPEEDS. CHECKED ENGINE WITH NO NOTICEABLE CAUSE. AFTER TRAVELING FURTHER, THE CHECK ENGINE LIGHT CAME ON AND THE WHINE GOT WORSE. TOOK IT TO THE DEALERSHIP THE NEXT DAY AND WAS INFORMED THAT THE TRANSMISSION PUMP HAD FAILED.

12/04/2019
Components: AIR BAGS,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 11/08/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

MY STEERING CONTROLS DO NOT WORK. THE STEERING WHEEL CONTROLS DONT WORK AND CRUISE CONTROL DOES NOT WORK. THE CONTROLS FOR THE SPEEDOMETER FOR DIGITAL USE DO NOT WORK. THERE IS ONLY 36000 MILES ON THE CAR AND THE PART TO FIX IS UNAVAILABLE. THE QUESTION IS WHY NO RECALL WHEN U CANT ORDER THE PART SO OBVIOUSLY EVERYONE IS HAVING AN ISSUE AND THIS NOT WORKING COULD HAVE PREVENTED 2 ACCIDENTS THAT HAVE OCCURRED HAD THE HORN WORKED LIKE IT SHOULD.

12/03/2019
Components: POWER TRAIN
Incident Date: 11/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

THE VAN LOST POWER AND WOULD NOT SHIFT ABOVE FIRST GEAR. IT WOULD REV THE RPMS AS IF IT WERE IN NEUTRAL. IT ALTOGETHER QUIT MOVING ONCE I WAS ABLE TO GET IT BACK INTO OUR NEIGHBORHOOD.

11/25/2019
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 11/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

AIRBAG LIGHT WOULD LIGHT UP ON AND OFF AND THEN ALL OF SUDDEN STAYED ON SUDDENLY. TOOK THE VAN TO THE DEALERSHIP AND NOW SAYING THE PASSENGER SIDE AIRBAG WIRING HARNESS IS BAD AND NEEDS REPLACED. BUT BEFORE THE SOLID LIGHT WHEN I MOVED THE DRIVERS SIDE SEAT THE LIGHT WOULD GO OFF OR COME ON. HOW CAN AIRBAG HARNESS GO BAD.

11/20/2019
Components: STRUCTURE
Incident Date: 11/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

THE DRIVERS SIDE SLIDING PASSENGER DOOR SUDDENLY IS STUCK IN THE LOCK SHUT POSITION. THERE IS NO WAY OF OPENING THE DOOR MANUALLY OR WITH THE KEY FAB REMOTE. THE OTHER SLIDING DOOR ALSO PRODUCES A LOUD SOUND WHEN IT LOCKS AND UNLOCKS. I TOOK IT IN THE GET FIXED, THE SHOP SAYS THAT THE ACTUATOR IN BOTH DOORS WAS BROKEN AND NEEDED TO BE REPLACED. ONLINE I ALSO FOUND A LOT OF OTHER TOWN AND COUNTRY OWNERS HAVING THIS SAME ISSUE. THIS COULD BE A BIG SAFETY HAZARD IF EVER SOMEONE NEEDED TO BE EVACUATED FROM THE VEHICLE AND THE DOOR IS STUCK SHUT.

11/16/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 11/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7GR******
Summary

REAR PASSENGER DOOR MAKES LOUD BUZZING NOISE WHEN UNLOCKING THE DOORS

11/15/2019
Components: ENGINE
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT NOTICED A TICKING NOISE COMING FROM THE ENGINE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED A MISFIRE IN ENGINE CYLINDER NUMBER FIVE. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHO DETERMINED THAT THE ROCKER ARM FAILED. THE MANUFACTURER ISSUED AN EXTENDED 150,000 MILE WARRANTY. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY COULD NOT FIND ANYTHING RELATED TO THE FAILURES FOUND BY THE INDEPENDENT MECHANICS. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,300.

11/15/2019
Components: ELECTRICAL SYSTEM
Incident Date: 08/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

RIGHT SIDE DOORS MAKE BUZZING NOISE UPON OPENING. THE VEHICLE IS STATIONARY WHEN THE DOORS ARE BEING OPENED. THIS STARTED WITHOUT ANY REASON THAT I COULD DETERMINE.

11/07/2019
Components: POWER TRAIN
Incident Date: 11/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S HUSBAND WAS DRIVING 40 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT'S HUSBAND WAS ABLE TO COAST THE VEHICLE TO YOUNG BUICK GMC (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101), BUT IT COULD NOT BE SERVICED BECAUSE IT WAS NOT A GM VEHICLE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH TRANSMISSION FAILURE. THE CONTACT WAS QUOTED A REPAIR ESTIMATE OF $4,000. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT CALLED SLINGERLAND CHRYSLER DODGE INC (3640 E M 21, CORUNNA, MI 48817, 989 743-6331) WHERE SHE WAS GIVEN ANOTHER ROUGH ESTIMATE OF $5,000 FOR THE REPAIR. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 102,750. *LN THE CONSUMER STATED THE MANUFACTURER ASSISTED WITH PAYING A PORTION OF THE REPAIRS. *PM *DL

11/07/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/06/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

VEHICLE'S TIPM MODULE FAILED, CAUSING THE VEHICLE TO STALL TO A STOP ON A BUSY STREET. HAZARD LIGHTS DID NOT WORK. TRANSMISSION SHIFTER LOCKED ITSELF IN PARK. ALL CLUSTER INSTRUMENT WARNING LIGHTS WERE ON. UCONNECT SOUND SYSTEM OFF. POWER WINDOWS AND LOCKS DISABLED. SLIDING DOORS LOCKED AND DISABLED. ENGINE REMAINED RUNNING WITH KEY OUT OF IGNITION. THE VEHICLE'S COMPLETE TIPM FAILURE, WHICH ALSO CONTROLS THE HAZARD WARNING LIGHTS (WHICH SHOULD BE ON AN ISOLATED CIRCUIT), CONTRIBUTED TO A THREE CAR ACCIDENT.

11/01/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

THE DRIVER SIDE PASSENGER DOOR GOT STUCK IN THE LOCK POSITION AND COULD NOT BE OPENED OR UNLOCKED. FINALLY GOT THE DOOR OPEN AND NOW IT MAKES A LOUD BUZZING NOISE WHEN LOCKING OR UNLOCKING. REAR PASSENGER DOOR HAS NOT GOTTEN STUCK IN THE LOCK POSITION BUT HAS RECENTLY STARTED MAKING THE SAME LOUD BUZZING NOISE WHEN LOCKING OR UNLOCKING. THIS COULD BE A SAFETY HAZARD IF THEY DOOR WERE TO GET STUCK IN THE LOCK POSITION DURING AN ACCIDENT.

10/29/2019
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK MANUALLY OR AUTOMATICALLY. I CANNOT OPEN THE DOOR AT ALL. IT JUST STOPPED WORKING WITH NO APPARENT CAUSE.

10/29/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

THE PASSENGER SIDE REAR SLIDING DOOR MAKES A.LOUD BUZZING SOUND AND THE LOCK DOESN'T WORK.

10/28/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

REAR SLIDER DOOR LOCKED AND COULD NOT USE THIS DOOR LOCKING ASEMBLY WOULD NOT RELEASE DOOR HAD TO USE OTHER SIDE IF I HAD ACCIDENT AND CAR WAS ON SIDE I WOULD NOT GET OUT THANKS VEHICLE WAS STOPPED

10/25/2019
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 10/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WAS STUCK IN THE LOCKED POSITION AND COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. BAKERSFIELD CHRYSLER JEEP FIAT (3101 CATTLE DR, BAKERSFIELD, CA 93313, (661) 832-3000) STATED THAT THERE WERE NO RECALLS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.

10/25/2019
Components: STRUCTURE
Incident Date: 10/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

THE DRIVER SIDE SLIDING DOOR STOPPED WORKING FROM ONE DAY TO THE NEXT. I USED THE DOOR ON SUNDAY, OCTOBER 20TH AND WENT TO USE IT THE FOLLOWING MORNING AND IT WOULD NOT OPEN VIA THE KEYFOB OR THE OVERHEAD BUTTON. WHEN I TRIED TO MANUALLY OPEN THE DOOR, IT WOULD NOT BUDGE. THE LOCK MECHANISM WILL NOT MOVE. I DID SOME RESEARCH ONLINE AND IT LOOKS LIKE AN ONGOING ISSUE WITH THESE VEHICLES BUT IT PRESENTS A SAFETY ISSUE IF THE VEHICLE GETS IN AN ACCIDENT, IT COULD IMPEDE PASSENGERS EXITING THE VEHICLE AND SUSTAINING FURTHER INJURY.

10/21/2019
Components: ELECTRICAL SYSTEM
Incident Date: 09/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

DRIVERS SIDE SLIDING POWER DOOR LOCK GETS STUCK, WHEN IT FINALLY UNLOCKS AND PROCEEDS TO CLOSE A VERY LOUD 'ELECTRICAL BUZZING SOUND ' COMES FROM DOOR AND IS VERY SCARY.....

10/21/2019
Components: STRUCTURE
Incident Date: 10/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

THE PASSENGER SIDE SLIDING DOOR EMITS A LOUD BUZZING SOUND WHEN THE VEHICLE IS UNLOCKED. THE VOLUME IS LOUD ENOUGH THAT IT CAUSES AUDIO DISCOMFORT. RESEARCH INDICATED THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS ISSUE IN THE 2016 DODGE AND CHRYSLER MINIVANS, AND SEVERAL INDIVIDUALS HAD REPORTED IT TO THIS SITE SO WE ARE FOLLOWING THAT SUGGESTION.

10/11/2019
Components: POWER TRAIN
Incident Date: 09/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

THE TRANSMISSION PUMP AND CONVERTER FAILED CAUSING THE TRANSMISSION TO LOSE POWER,SLIP OUT OF GEAR,CLUNK. WHILE PULLING AWAY FROM A STOP SIGN. THE TRANSMISSION WOULD WHINE,VIBRATE, CLUNK WHEN PUT INTO A HEAVY STRAIN LIKE PULLING A STEEP HILL. THIS IS THE SAME TRANSMISSION AND PROBLEM AS THE RECALL. CHRYSLER SAID MY VIN DID NOT FALL UNDER THE RECALL S44 . I BELIEVE CHRYSLER SHOULD BE HELD RESPONSIBLE KNOWING THE TRANSMISSION WAS FAULTY.

10/08/2019
Components: POWER TRAIN
Incident Date: 10/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

ABOUT 3 MONTHS AGO MY VAN STARTED MAKING NOISE. WHILE I WAS DRIVING. AT TIMES IT WOULD HESITATE TO GO UP HILLS AND WHEN COMING TO A LIGHT IT WOULD SHAKE AND SOMETIMES SHUT OFF. THE RPMS WOULD GO CRAZY AT TIMES WHILE AT A STOP. WHEN TURNING IT WOULD SHAKE WHEN I WOULD TAKE THE TURN. I WENT TO HAVE IT CHECKED AND IT WASN'T GIVING ANY INQUIRIES ABOUT WHAT WAS WRONG. WHEN IT WAS DIAGNOSED ON SEPT 27TH IT JUST SAID THAT THE PASSENGER DOOR HAD SOMETHING WRONG WITH IT. ON OCT 3,2019 THE CHECK ENGINE LIGHT FINALLY CAME ON. I BROUGHT IT IN TO BE DIAGNOSED. IT SAID IT WAS THE TCC HAD MY APPOINTMENT TODAY FOR IT TO BE FIXED (OCTOBER 8,2019) COME TO FIND OUT IT WAS THE TRANSMISSION. I FEEL THAT THE CHRYSLER SHOULD PAY FOR THIS PROBLEM BECAUSE THE DIAGNOSTIC WAS WRONG AND IT TOOK OVER 3 MONTHS TO GET A CHECK ENGINE LIGHT TO GO ON. I'M ON DISABILITY AND LIVE PAYCHECK TO PAYCHECK. I AM STILL PAYING ON THIS VEHICLE AND DIDNT THINK THAT IN THE 2 YRS. THAT I WOULD BE PAYING FOR A TRANSMISSION AT 72,000 MILES. THIS VEHICLE WAS NEVER ON THE RECALL LIST BUT I BELIEVE IT SHOULD HAVE BEEN.

10/08/2019
Components: STRUCTURE
Incident Date: 09/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT DETECTED AN ABNORMAL BUZZING NOISE COMING FROM THE PASSENGER SIDE SLIDING DOOR, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS INVALID.

10/01/2019
Components: POWER TRAIN
Incident Date: 09/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

I HAVE ABOUT 71000 MILES AND MY CAR WHEN PUSHING ON THE GAS REVVED UP THE RPM'S AND WOULD NOT MOVE FORWARD. MY MECHANIC SAID MY TRANSMISSION FLUID PUMP IS BAD. THERE IS A RECALL FOR THIS EXACT ISSUE FOR 2016 CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED WHEN MINE WAS HOWEVER MY VIN IS NOT INCLUDED IN THE RECALL. CHRYSLER SHOULD DO THE RIGHT THING AND INCLUDE ALL THOSE AFFECTED WITH THIS ISSUE.

10/01/2019
Components: STRUCTURE
Incident Date: 08/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

BOTH REAR POWER DOOR LOCKS FAILED. THE PASSENGER SIDE POWER LOCK FAILED TO FUNCTION ABOUT 6 MONTHS AGO, BUT COULD BE OPERATED MANUALLY, AND THE DOOR COULD BE OPENED AND CLOSED SAFELY. ON THE MORNING OF AUGUST 5, 2019 WE ATTEMPTED TO OPEN THE DRIVER SIDE REAR DOOR TO LOAD ITEMS FOR DEPARTURE. THE LOCK WAS JAMMED IN LOCK POSITION, AND COULD NOT BE OPENED MANUALLY. THE DOOR WAS JAMMED CLOSED AND TOTALLY INOPERABLE. THE DOOR HAD BEEN FULLY FUNCTIONAL THE PREVIOUS DAY. THE DISCOVERY WAS MADE WHILE THE VEHICLE WAS PARKED IN OUR GARAGE. WE HAD TO WAIT 3 DAYS FOR A SERVICE APPOINTMENT AT OUR LOCAL DEALER. THEY HAD THE VEHICLE FOR 2-1/2 DAYS BEFORE COMPLETING REPAIRS. BOTH LOCK ACTUATORS WERE REPLACED. THE INABILITY TO OPEN THE SIDE DOOR CREATED A HAZARDOUS SITUATION.

09/30/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

WHEN UNLOCKING THE DOORS, THERE IS A LOUD BUZZ THAT HAPPENS EVERY TIME. CURRENTLY THE DOOR STILL LOCKS/UNLOCKS, BUT UPON FURTHER RESEARCH THIS IS A VERY WIDESPREAD ISSUE AND COULD RESULT IN THE DOOR NOT LOCKING/UNLOCKING AND THE DOOR LOCK ACTUATOR NEEDING TO BE REPLACED. IT IS COMMON FOR THIS TO HAPPEN ON THE 2016 MODEL YEAR.

09/18/2019
Components: POWER TRAIN
Incident Date: 06/04/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

I RENTED THE VAN. I WAS AT A STOP SIGN, WHEN CROSSING THE VAN WAS SLOW/ SLUGGISH AND I SAW A CAR COMING FROM MY LEFT SPEEDING AND I PRESSED ON THE GAS TO ACCELERATE AND THE VAN DID NOT ACCELERATE AS EXPECTED, I THOUGHT THIS WAS DUE TO MY EXPERIENCE WITH A MINIVAN AND WEIGHT OF THIS TYPE OF VEHICLE, BUT LATER REALIZED THIS WAS A 6 CYLINDER AND WHICH I DID HAVE EXPERIENCE AND RECALL THIS VAN NOT GIVING ME THE SPEED TO CROSS IN TIME YO POTENTIALLY AVOID THE ACCIDENT I HAD.

09/18/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 09/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4GR******
Summary

EVERY TIME I UNLOCK THE DOOR OR OPEN IT, IT MAKES A LOUD BUZZING NOISE. THE DOOR WORKS FINE - IT OPENS AND CLOSES. BUT WHEN USING THE UNLOCK BUTTON FROM THE DOOR, OR OPENING THE DOOR IF THE CAR IS LOCKED, IT MAKES A VERY LOUD BUZZING NOISE FROM THE REAR PASSENGER SIDE DOOR. I HAVE READ ON A FORUM THAT THIS IS AFFECTING A LOT OF VANS, THERE SHOULD BE A RECALL AS IT IS A FAULTY ACTUATOR THAT CAN COST BETWEEN $400-$1,000 (OR MORE!) TO FIX.

09/16/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

THE DRIVER SIDE PASSENGER SLIDING DOOR ACTUATOR QUIT WORKING ON A 2016 TOWN AND COUNTRY A COUPLE MONTHS AGO. NOW THE PASSENGER SIDE ACTUATOR IS MAKING GRINDING NOISES AND WILL NEED TO BE REPLACED AS WELL. AN ONLINE SEARCH REVEALED THIS IS A COMMON PROBLEM ON THESE VEHICLES. THIS VEHICLE IS JUST A FEW MONTHS OUT OF WARRANTY, AND THESE NEEDED (EXPENSIVE) REPAIRS SEEM TO INDICATE DESIGN FLAWS OR INFERIOR COMPONENTS. I FEEL CHRYSLER SHOULD BE REPAIRING THEM THROUGH A RECALL. WHEN THEY FAIL, THE DOOR CANNOT BE OPENED, MAKING IT DIFFICULT TO ENTER OR EXIT THE VEHICLE.

09/16/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

THE ACTUATOR ON THE THE SLIDING DOORS ARE STUCK AND THUS THE DOORS ARE LOCKED AND CAN NOT BE UNLOCKED. THIS HAS HAPPED ON BOTH OF MY SLIDING DOORS. THIS IS NOW THE SECOND TIME AND IT IS VERY EXPENSIVE TO FIX. MY CHILDREN HAVE BEEN UNABLE TO EASILY EXIT THE VEHICLE.

09/11/2019
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 04/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.

09/11/2019
Components: POWER TRAIN
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, WHICH FAILED TO ENGAGE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON, AND CHECKED THE OIL CONSUMPTION AND TRANSMISSION FUEL, WHICH WERE NORMAL. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO HIS RESIDENCE WHERE HE NOTICED TRANSMISSION FUEL LEAKING FROM THE TRANSMISSION. THE VEHICLE WAS TOWED BY AAA TO OCEAN CHRYSLER DODGE JEEP RAM (9 POST RD, WESTERLY, RI 02891, (401) 596-2077) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 106,230.

09/06/2019
Components: SERVICE BRAKES
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

THE BRAKE POWER BOOSTER HAS FAILED. THE PART IS ON BACK ORDER AND THE DEALER SAYS THEY HAVE 83 ON BACKORDER AHEAD OF ME AND NO ESTIMATED TIME TO HAVE THE PART IN STOCK TO BE ABLE TO FIX IT. BECAUSE THERE IS NOT AN ACTIVE RECALL ON THIS, I AM FORCED TO CONTINUE TO DRIVE A VEHICLE WITHOUT POWER BRAKES AND APPARENTLY A LOT OF OTHERS.

09/06/2019
Components: POWER TRAIN
Incident Date: 08/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

I WAS TRAVELING WESTBOUND ON THE PA TURNPIKE, GOING UP A HILL AT 70 MPH WITH CRUISE CONTROL ON WHEN MY VEHICLE SUDDENLY BEGAN LOSING ACCELERATION AND WOULDN'T SHIFT GEARS. THE RPM GAGE WAS GOING VERY HIGH. I QUICKLY DISABLED THE CRUISE CONTROL AND PULLED OVER ONTO THE SHOULDER OF THE ROAD, NOT AN EASY FEAT IN THE MIDST OF HEAVY TURNPIKE TRAFFIC (I AM THANKFUL THAT I WAS NOT HIT BY A TRACTOR TRAILER). I PUT THE VEHICLE IN PARK AND PUT ON MY EMERGENCY FLASHERS. THE CHECK ENGINE LIGHT CAME ON. AFTER CALLING MY HUSBAND ON THE PHONE, I TURNED OFF THE VEHICLE AND CALLED INTERSTATE EMERGENCY TOWING TO TAKE ME TO THE NEAREST CHRYSLER DEALERSHIP ABOUT 20 MILES AWAY. THE EMPLOYEE AT THE DEALERSHIP NOTED THAT THERE HAD BEEN A TRANSMISSION-RELATED RECALL ON 2016 CHRYSLER TOWN AND COUNTRY MINIVANS THAT WERE MANUFACTURED DURING SPECIFIC MONTHS AND THAT MY MINIVAN FELL WITHIN THE SPECIFIED TIMEFRAME. HOWEVER, AT A LATER DATE I WAS TOLD THAT MY MINIVAN VIN WAS NOT A PART OF THE RECALL, EVEN THOUGH THE SERVICE DEPARTMENT DETERMINED THAT THERE WAS AN ISSUE WITH THE TRANSMISSION PUMP WHICH CAUSED A LOSS OF POWER (PART OF THE INITIAL RECALL PROBLEM). PLEASE SEE THE INITIAL ESTIMATE THAT IS ATTACHED. THEY ORDERED A NEW TRANSMISSION PUMP, WHICH WE HAD TO WAIT ALMOST A WEEK TO COME IN. THE DAY THAT THE TRANSMISSION PUMP ARRIVED, MY HUSBAND ASKED THEM TO EMAIL HIM THE ESTIMATE SO THAT HE COULD SHOW CHRYSLER THAT OUR VAN HAD THE SAME ISSUE AS THE INITIAL RECALL. ONCE THE DEALERSHIP LEARNED THAT WE WERE CONTESTING THE RECALL, THEY CLAIMED THAT THEY DID NOT HAVE TO REPLACE THE TRANSMISSION PUMP AFTER ALL . WHEN WE WENT TO PICK UP THE VAN, THEY SAID THAT THEY ONLY HAD TO REPLACE THE TORQUE CONVERTER (SEE FINAL INVOICE ATTACHED). WE THINK THAT THEY ARE TRYING TO COVER UP THE FACT THAT OUR VAN SHOULD HAVE BEEN COVERED AND FIXED UNDER THE RECALL, AND/OR THEY DO NOT WANT THE RECALL EXPANDED.

09/06/2019
Components: STRUCTURE
Incident Date: 08/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPERATE. THE CONTACT DROVE TO WETZEL CHRYSLER JEEP DODGE RAM (5500 NATIONAL RD E, RICHMOND, IN 47374, 765- 966-7000) WHERE THE CONTACT PAID FOR DIAGNOSTIC TESTING AND REPAIRS; HOWEVER, THE FAILURE RECURRED THE FOLLOWING DAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

09/03/2019
Components: ENGINE
Incident Date: 07/08/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL TICKING NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE, BUT THE TICKING NOISE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

08/27/2019
Components: POWER TRAIN
Incident Date: 08/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

I WAS PICKING MY DAUGHTER UP FROM SOFTBALL PRACTICE WHEN MY VEHICLE STOPPED SHIFTING ON THE HIGHWAY. WE WERE AT A STOP LIGHT AND PUSHING THE GAS PRACTICALLY DID NOTHING. THE VEHICLE WOULDN'T MOVE. ONCE IT DID MOVE SLOWLY IT WOULDN'T SHIFT. MY RPMS WENT UP TO 5 AT ONE POINT. MY HUSBAND TRIED TO DRIVE IT TO THE DEALERSHIP BUT ONLY MADE IT ABOUT 2 MILES FROM OUR HOUSE BEFORE WE'R HAD TO CALL A TOW TRUCK. I HAVE A 2016 CHRYSLER TOWN AND COUNTRY WITH LESS THAN 70K MILES. I CALLED CHRYSLER AFTER DISCOVERING THIS WAS ACTUALLY A RECALL ISSUE. ODDLY ENOUGH MY VIN WAS SUPPOSEDLY NOT AFFECTED, HOWEVER, MY $4000 TRANSMISSION REBUILD RECEIPT SAYS DIFFERENTLY. OF COURSE CHRYSLER ALSO SAID MY WARRANTY DIDN'T COVER THIS ISSUE.

08/27/2019
Components: POWER TRAIN
Incident Date: 08/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET DODGE RAM KIA (21111 CEDAR AVE, LAKEVILLE, MN 55044, (952) 232-6897) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.

08/27/2019
Components: STRUCTURE
Incident Date: 08/27/1999
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

PASSENGER SLIDING DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE OF CAR MANUAL OR AUTOMATIC SEEMS LIKE THIS COULD BE DANGEROUS IF NEED TO EXIT CAR QUICKLY AND CAN'T GET OUT

08/26/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 08/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE.

08/23/2019
Components: POWER TRAIN
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

TRANSMISSION RECALL! WHILE DRIVING THROUGH TRAFFIC WITH MY 2YR OLD DAUGHTER MY VEHICLE SUDDENLY STOPPED MOVING WHEN HITTING THE GAS! AFTER LEARNING IT WAS THE TRANSMISSION I CALLED 2 CHRYSLER DEALERSHIPS AND WAS TOLD IT WAS NO LONGER COVERED BY WARRANTY. BUT WHEN AIR SEARCHED ON THE NHTSA PAGE I COME TO FIND OUT THAT 2016 CHRYSLER TOWN & COUNTRYS HAVE A WHOLE RECALL ON TRANSMISSIONS! I AM NOW IN THE HOLE OVER $5000 IN REPAIRS!

08/23/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 03/25/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEEDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, THE ALARM AND THE HORN SOUNDED ON THEIR OWN WITHOUT WARNING. THE CONTACT DROVE TO ZIMMERMAN MOTORS (1301 MARKET ST, SUNBURY, PA 17801, 570-286-2100) AND WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE; HOWEVER,THE FAILURES PERSISTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.

08/20/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/20/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

WIFE WAS INVOLVED IN A TWO CAR ACCIDENT IN WHICH SHE WAS HIT HEAD ON SLIGHTLY OFF TO THE RIGHT. AIR BAGS DID NOT DEPLOY CAUSING INJURIES. CAR WAS TRAVELING AT ABOUT 30 MPH

08/19/2019
Components: POWER TRAIN
Incident Date: 08/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

VEHICLE WAS BEING DRIVEN NORMALLY. CAME TO STOP SIGN AT INTERSECTION WITH HIGHWAY. AS IT WAS COMING TO A STOP, THE TRANSMISSION DIDN'T SEEM TO WANT TO DOWNSHIFT WITH THE SLOWING SPEED. ENGINE SPEED SLOWED TO BELOW IDLE, AND TRANSMISSION CLUNKED (AND SEEMED TO DROP COMPLETELY OUT OF GEAR). AS TRAFFIC CLEARED AND THE ACCELERATOR WAS PRESSED, THE VEHICLE WOULDN'T MOVE AT ALL (FORWARDS OR REVERSE). HAD TO WAVE LOTS OF OTHER DRIVERS PAST. THANKFULLY IT WAS ALREADY STOPPED, OR THE OUTCOME COULD HAVE BEEN LOTS WORSE. DEALERSHIP STATED "TRANSMISSION WAS SLIPPING AND SURGING. FLUID WAS OK. PUMP PRESSURE WAS LOW, AND TORQUE HAD A SHUDDER. TRANSMISSION NEEDS TO BE REPLACED." THERE IS A RECALL FOR THIS YEAR, MAKE, AND MODEL FOR THE FAILURE OF THE HYDRAULIC PUMP IN THE TRANSMISSION, BUT THIS VIN IS FOR SOME REASON NOT INCLUDED. VEHICLE HAS ONLY 67,500 MILES.

08/15/2019
Components: UNKNOWN OR OTHER
Incident Date: 05/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

TRANSMISSION HAS ISSUE SINCE FIRST DAY IT WAS BOUGHT THE VEHICLE ELECTRICAL DOORS NOT FUNCTIONING

08/12/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 08/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

2016 TOWN & COUNTRY SLIDING DOOR RIGHT SIDE DOES NOT LOCK, DOOR LOCK ACTUATOR REPLACED BY CHRYSLER DEALERSHIP DEC 29, 2017. BELIEVE THIS TO BE A SAFETY CONCERN WHILE VEHICLE IS IN MOTION. NOTICED DOOR PARTLY AJAR IN PARKING LOT, PULLED HANDLED READJUSTED TO SHUT AND SECURE DOORS WITH FOB IT WAS NOTICED THAT DOOR LOCKING MECHANISM DID NOT ACTIVATE, RESULTING IN DOOR NOT ABLE TO SECURELY LOCK, SEVERAL ATTEMPTS TO LOCK WITH NO POSITIVE RESULTS, DOOR REMAINS UNLOCKED AT ALL TIMES.

08/10/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6GR******
Summary

2016 CHRYSLER TOWN AND COUNTRY 40K MILES. THE PASSENGER SLIDING DOOR ON THE DRIVERS SIDE HAS BECOME UNRESPONSIVE FOR NO APPARENT REASON. IT CANNOT BE OPENED MANUALLY OR WITH A REMOTE. THERE IS NO BODY DAMAGE. IN READING BLOGS THIS SEEMS TO BE A COMMON PROBLEM. I FEEL THIS IS A SAFETY ISSUE.

08/10/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

DRIVERS SIDE REAR SLIDING DOOR LOCK WON'T DISENGAGE. THE DOORS AUTOMATICALLY LOCK WHEN THE VEHICLE REACHES A CERTAIN SPEED. IT CANNOT BE UNLOCKED MANUALLY OR WITH ELECTRONIC LOCK BUTTONS/KEY FOB. VAN IS ONKY 3 YEARS OLD WITH 45,000 MILES. COULD BE A SERIOUS PROBLEM FOR REAR PASSENGERS IN AN EMERGENCY SITUATION AND CANNOT OPEN THE DOOR. I HAVE FOUND NUMEROUS COMPLAINTS ONLINE FROM OTHER OWNERS WITH THIS VERY SAME PROBLEM.

07/29/2019
Components: POWER TRAIN
Incident Date: 06/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE ENGINE REVVED AND STALLED. THE CONTACT CALLED LIBERTY AUTO CITY (1000 E PARK AVE, LIBERTYVILLE, IL 60048, (847) 362-3800) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE MANUFACTURER WAS EMAILED AND OFFERED THE CONTACT A PARTIAL REIMBURSEMENT; HOWEVER, THE CONTACT STILL HAD TO PAY $2,500 IN LABOR COSTS. THE MANUFACTURER MADE THE CONTACT RETRIEVE MAINTENANCE RECORDS. THE MANUFACTURER OFFERED A LITTLE MORE COST ASSISTANCE; HOWEVER, THE CONTACT REFUSED TO PAY THE FEES SINCE HE THOUGHT THEY KNEW ABOUT THE DEFECTIVE TRANSMISSION BEFORE HE PURCHASED THE VEHICLE. THE CONTACT RESEARCHED AND FOUND THAT THE MANUFACTURER LOWERED THE WARRANTY FROM 100,000 MILES TO 60,000 MILES IN 2016. THE MANUFACTURER GAVE THE CONTACT AN ULTIMATUM OF TAKING THE OFFER BY JULY 31, 2019 OR THE OFFER WOULD BE CANCELLED. THE FAILURE MILEAGE WAS 63,000. *TT *AS

07/29/2019
Components: ENGINE
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

MY VEHICLE IS JUST OVER 3 YEARS OLD AND HAS HAD REGULAR PREVENTATIVE MAINTENANCE DONE TO IT INCLUDING REGULAR OIL CHANGES. TWO WEEKS AGO THE ENGINE LIGHT CAME ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC WHO HAS SERVICED THE VEHICLE SINCE I PURCHASED IT. THEY RAN A DIAGNOSTIC TEST ON IT AND IT GAVE THEM THE DIAGNOSTIC CODE OF P0302, A MISFIRE OF CYLINDER 2. THEY NOTICED THAT THE VEHICLE WAS MAKING A LOUD SHUFFLING NOISE IN THE MOTOR AND WHILE THE VEHICLE WAS IDLE IT WOULD SHIMMY AND SHAKE A BIT AND THERE WAS A SMELL OF OIL OR GAS AND THE ENGINE WOULD JUMP OR SKIP SOMETIMES BUT NOT MAJOR. THEY PERFORMED A FULL TUNE UP AND DROVE IT A BIT AND THE ENGINE LIGHT WAS OFF BUT THEN THE NEXT DAY WHEN I STARTED THE VEHICLE THE ENGINE LIGHT CAME BACK ON SO I TOOK IT DIRECTLY BACK TO THE MECHANIC AND THEY LOOKED MORE INTO THE DIAGNOSTIC CODE THAT IT WAS READING AND FOUND A RECALL ON THIS SAME EXACT DIAGNOSTIC CODE FOR THE 2016 GRAND CARAVAN 3.6 AND 2016 JOURNEY 3.6 MADE BY DODGE...WHICH ARE THE EXACT ENGINES AS THE CHRYSLER TOWN & COUNTRY SO I CONTACTED MY LOCAL DEALERSHIP AND THEY WILL NOT HONOR THE RECALL ON MY VEHICLE FOR THE EXACT SAME ISSUE. I THEN CONTACTED CHRYSLER DIRECTLY AND THEY SAID THAT THEY WOULD GLADLY HONOR THE RECALL IF YOUR ORGANIZATION ISSUED THE RECALL FOR THIS MAKE AND MODEL VEHICLE SINCE IT IS CLEARLY RELATED TO THE RECALL THAT HAS BEEN ASSIGNED TO THE 2016 GRAND CARAVAN AND JOURNEY, RECALL #627908. MY VEHICLE NEEDS A CYLINDER HEAD REPAIRED OR REPLACED AND I DO NOT WANT TO CONTINUE TO DRIVE IT AND DO POSSIBLE FURTHER DAMAGE. I AM TRYING TO BE A RESPONSIBLE CONSUMER AND ADDRESS THE ISSUE CORRECTLY BUT I SHOULD NOT HAVE TO SPEND THOUSANDS OF DOLLARS ON A MAJOR ENGINE ISSUE FOR A VEHICLE THAT IS JUST OVER 3 YEARS OLD AND HAS BEEN PROPERLY MAINTAINED AND WHEN THERE IS AN OPEN RECALL FOR 2 COMPARABLE VEHICLES THAT HAVE THE EXACT SAME ENGINE.

07/29/2019
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 12/14/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT

07/26/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

THE SLIDING DOOR CANNOT BE UNLOCKED-NOT BY THE KEYFOB, NOT BY THE CONTROL PANEL BUTTON, AND NOT EVEN MECHANICALLY WITH THE DOOR LOCK SWITCH ON THE DOOR ITSELF. NOT ONLY CAN YOU NOT GET INTO THE CAR, BUT IF YOU ARE INSIDE, YOU CANNOT GET OUT. THE LOCK MECHANISM SEEMS TO BE MECHANICALLY JAMMED. IF THIS HAPPENED ON BOTH SLIDING DOORS, YOU WOULD NOT BE ABLE TO GET EITHER IN OR OUT OF THE CAR WITHOUT CLIMBING OVER INTO THE FRONT SEAT. IF SOMETHING SIMILAR OCCURRED WITH THE FRONT DOOR LOCKS, YOU COULD BE TRAPPED INSIDE THE VEHICLE.

07/17/2019
Components: POWER TRAIN
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH UP A HILL, THE VEHICLE BEGAN TO SHIFT HARD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO OVERHEAT AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND FOUR UNKNOWN FAILURE CODES RELATED TO THE TRANSMISSION. THE MECHANIC ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE CONTACT CALLED BLUEBONNET CHRYSLER DODGE (LOCATED AT 547 S SEGUIN AVE, NEW BRAUNFELS, TX 78130, (830) 606-3463) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *TR*JB

07/15/2019
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 06/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3GR******
Summary

I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .

07/15/2019
Components: POWER TRAIN
Incident Date: 05/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

PURCHASED VAN USED FROM NON-CHRYSLER DEALER JUNE 2018. SINCE OWNING VAN WE HAVE ONLY TAKEN TO CHRYSLER FOR ALL MAINTENANCE WORK NEEDED. AFTER LAST OIL CHANGE WE FELT THE VAN WAS"ACTING FUNNY". TRANS. WAS SLIPPING/BANGING INTO GEAR ON UP SHIFT AND DOWNSHIFT.(INTERMITTENTLY) CALLED DEALERSHIP A WEEK AFTER OIL CHANGE TO TAKE VAN BACK TO GET CHECKED OUT. THEY SAID WE HAD TO SCHEDULE APPOINTMENT FOR THE END OF MAY THEY WERE TO BUST TO GET US IN ANY SOONER. ON MAY 29,2019 THE VAN HAD A AWFUL SCRAPPING/WHISTLE/BUZZING NOISE COMING FROM TRANS/ENGINE AREA. NO WARNING LIGHTS. ON MY WAY HOME FROM WORK VAN WOULD BE SLUGGISH AND THEN ALL OF A SUDDEN HAVE A SURGE OF POWER*BANG* INTO GEAR ESPECIALLY WHEN STOPPED AT TRAFFIC LIGHTS THEN TRYING TO GO AGAIN. ALMOST RAN INTO CAR STOPPED IN FRONT OF ME. TOOK VAN TO CHRYSLER DEALER MAY 30TH. BARELY MADE IT TO DEALER VAN HAD NO POWER, LOUD WHINING/BUZZING, BANGING INTO GEAR. CHECK ENGINE LIGHT WENT ON GOING TO DEALER. FINDINGS BY DEALERSHIP TRANS OIL PUMP LOSS OF PRESSURE. SUGGESTING REPLACING THE TRANS. ASSY. ASKED THEM ABOUT RECALL FOR 2016/TOWN&COUNTRY TRANS PUMP? THE DEALER AND CHRYSLER GOODWILL DEPT. BOTH SAID VAN DOES NOT HAVE RECALL? AND BECAUSE IT HAS 66,374 MILES THE POWERTRAIN WARRANTY IS OVER & BECAUSE WE DIDN'T PURCHASE CAR FROM THE DEALERSHIP THEY CAN'T HELP US WITH EXTENDING WARRANTY OR GOODWILL FOR REPLACING THE TRANSMISSION ASSY. THE DEALERSHIP DIAGNOSED OUR PROBLEM AS THE SAME AS THE RECALL.

07/05/2019
Components: STRUCTURE
Incident Date: 07/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

SLIDER DOOR ON THE DRIVER SIDE STUCK IN LOCKED POSITION. WILL NOT OPEN. LOCK HAS SPONGY FEEL TO IT AND WILL NOT UNLOCK MANUALLY OR ELECTRONICALLY. THIS POSES A SAFETY ISSUE DUE TO THE PASSENGER ON NOT ABLE TO QUICKLY EXIT THE VEHICLE IN CASE OF EMERGENCY. ALSO, THE SLIDER DOOR ON THE PASSENGER SIDE SEEMS TO MALFUNCTION FREQUENTLY-OPENING AND CLOSING MULTIPLE TIMES WITH NOTHING STUCK IN THE TRACK AND NOTHING BLOCKING THE SENSOR. IT IS LIKELY A MATTER OF TIME BEFORE THE DOOR BECOMES COMPLETELY NON-FUNCTIONAL LIKE THE DRIVER SIDE SLIDER DOOR.

07/05/2019
Components: ELECTRICAL SYSTEM
Incident Date: 03/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

OFTEN WHEN THE KEY IS TURNED IN THE IGNITION NOTHING HAPPENS. THE SAME HAPPENED IN MY DAD'S GRAND CARAVAN AND THE PROBLEM SEEMED TO HAVE BEEN A KNOWN ISSUE WITH THE IGNITION. AFTER A FEW TRIES, THE VEHICLE DOES START UP, BUT INITIALLY NOTHING HAPPENS WHEN THE KEY IS TURNED.

07/05/2019
Components: VEHICLE SPEED CONTROL
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

CRUISE CONTROL PERIODICALLY WILL NOT TURN ON AND NOT SET.

07/05/2019
Components: VISIBILITY/WIPER
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

MIDDLE CLIP ON SUN VISOR WITH GARAGE DOOR OPENER SNAPPED OPEN CAUSING THE VISOR TO DROP AND WILL NOT STAY UP. CAUSED ME TO RUN A RED LIGHT DUE TO THE OBSTRUCTED VIEW. SAFETY CONCERN.

06/29/2019
Components: ELECTRICAL SYSTEM
Incident Date: 06/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. I CANNOT UNLOCK IT MANUALLY, WITH THE KEY FOB OR WITH THE UNLOCK BUTTON. I CANNOT USE THE POWER SLIDING DOOR FUNCTION NOR OPEN THE DOOR MANUALLY. I BELIEVE THIS TO BE A SAFETY ISSUE AS IN AN ACCIDENT COULD CAUSE TRAPPED PASSENGERS. MY VEHICLE HAS JUST UNDER 50 THOUSAND MILES ON THE ODOMETER. THIS LOOKS TO BE A COMMON ISSUE WITH THIS VEHICLE.

06/29/2019
Components: POWER TRAIN,ENGINE
Incident Date: 06/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.

06/25/2019
Components: STRUCTURE
Incident Date: 06/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WAS COMPLETELY DEFECTIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ZEIGLER CHRYSLER DODGE JEEP RAM FIAT ALFA MASERATI (4200 PARKWAY PLACE, GRANDVILLE, MI 49418, 616-588-4200) AND ASKED FOR A REPAIR QUOTE. THE VEHICLE WAS NOT DIAGNOSED AND THE DEALER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 77,000.

06/23/2019
Components: ENGINE
Incident Date: 06/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

MY 2016 CHRYSLER TOWN AND COUNTY VAN WITH 90,000 HAD A CHECK ENGINE LIGHT COME ON AND IT HAD A ROUGH IDLE. TOOK THE THE DEALER AND THEY STATED ENGINE CYLINDER 2 AND 6 WE AT 80% BELOW OPERATING CAPACITY. I WILL HAVE TO PAY $2,700 FOR REPAIR AND REPLACEMENT OF ENGINE HEAD. I WAS TOLD THE WARRANTY IS EXPIRED AND NO RECALLS ON THE VEHICLE. REFERENCE TO SERVICE BULLETIN TSB 09-002-09-2011-2013 AND WARRANTY BULLETIN D-14-12 FOR MODEL TOWN AND COUNTRY-FOR SAME EXACT PROBLEM INVOLVING ENGINE VALVE FAILURE ON THE LEFT SIDE ENGINE HEAD . IT APPEARS THE PROBLEM WAS NOT CORRECTED IN 2013. I CALLED AND DID AN ONLINE CHAT WITH CHRYSLER THEY SAID SINCE WARRANTY IS EXPIRED CONTACT THE LOCAL DEALER FOR ASSISTANCE.

06/19/2019
Components: ENGINE
Incident Date: 10/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

IN OCT 2018 THE MOTOR BLOWED WITH HEAD PROBLEM IT LOCKED MOTOR UP WE CALLED DODGE THEY SAID OUT OF WARRANTY IT HAD 60.400 MILES ON IT SO I BOUGHT A USED MOTOR OUT OF 2015 WITH 40.000 ON IT IT LASTED 7 MONTHS LAST WEEK MY WIFE WAS COMING HOME WENT TO TURN IN DRIVE WAY IT STALLED WHEN SHE STARTED IT BACK UP IT WAS KNOCKING BARELY I WAS HOPING FOR SOME HELP WITH IT PLEASE I STILL OWE FOR THE LAST MOTOR IT COST ME 3200 TO GET IT AND GET IT INSTALLED SHE LOVE HER VAN THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

06/17/2019
Components: STRUCTURE
Incident Date: 06/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1GR******
Summary

THIS VEHICLE WILL NOT ALLOW FOR THE REAR DOORS TO OPEN MANUALLY WHEN THE ELECTRONIC SYSTEM FAILS. THIS POSES A SIGNIFICANT SAFETY RISK FOR ENTRY AND EXIT OF THE VEHICLE WHEN THE "ACTUATOR/MOTOR, ELECTRIC DOOR LOCK" FAILS ON THE SLIDING DOORS. ON 6/15/2019 THE SECOND INCIDENT OCCURRED WITH THE VEHICLE.

06/11/2019
Components: POWER TRAIN
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION PUMP STOPPED WORKING AND THE VEHICLE WAS NOT ABLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION PUMP FAILED AND CAUSED THE TRANSMISSION TO FAIL. THE MECHANIC STATED THAT THE TRANSMISSION WAS FULL OF METAL SHAVINGS. NEWCASTLE CHRYSLER DODGE JEEP RAM VIPER (573 US-1, NEWCASTLE, ME 04553, (207) 563-8138) AGREED WITH THE INDEPENDENT MECHANIC AND STATED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIR WOULD COST APPROXIMATELY $5,000. THE FAILURE MILEAGE WAS 65,000.

06/10/2019
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 06/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!

06/10/2019
Components: POWER TRAIN
Incident Date: 06/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

TRANSMISSION FAILURE, LOST POWER WHILE DRIVING

06/03/2019
Components: STRUCTURE
Incident Date: 05/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE WILL NOT OPEN. TRIED MANUALLY FROM INTERIOR AND EXTERIOR, BUTTONS ON INSIDE AND KEY FOB. CLICKING CAN BE HEARD WHEN USING THE KEY FOB, BUT MECHANISM WILL NOT UNLOCK. COULD NOT GET MY DOG OUT OF HIS CRATE WITHOUT GOING TO DRIVER'S SIDE OF THE VAN, FOLDING DOWN SEAT INTO THE FLOOR AND HAVING SOMEONE HELP ME PULL THE CRATE AROUND SO IT'S DOOR COULD BE OPENED. VAN WAS PARKED.

05/31/2019
Components: POWER TRAIN,ENGINE
Incident Date: 05/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

05/21/2019
Components: WHEELS
Incident Date: 05/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG2GR******
Summary

CORRODED WIRING TO TIRE PRESSURE SENSOR ON A THREE YEAR OLD VEHICLE. WIRING ON A THREE-YEAR-OLD VEHICLE SHOULD NOT BE CORRODED ALREADY! THIS CAUSES THE SENSOR TO NOT MONITOR OF THE TIRE PRESSURE AT ALL OR INCORRECTLY MONITOR THE TIRE PRESSURE. THIS COULD BE A MAJOR SAFETY ISSUE IF THE TIRE IS NOT INFLATED CORRECTLY.

05/15/2019
Components: UNKNOWN OR OTHER
Incident Date: 03/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

SLIDING DOOR, LEFT SIDE, UNABLE TO UNLOCK WHILE PARKED WITH TRANSMISSION IN PARK, FOB, OR MANUAL INSIDE RELEASE. ALL OTHER DOOR LOCKS WORK WITH FOB, AND MANUALLY.

05/13/2019
Components: UNKNOWN OR OTHER
Incident Date: 05/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

LEFT SIDE DOOR WOULD NOT OPEN. LOCAL DEALER IN LOCKED DOOR BUT EVERYTIME I LOCK THE DOORS, THE LOCK MAKES A VERY LOUD BUZZING NOISE.

05/09/2019
Components: POWER TRAIN
Incident Date: 04/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGOGR******
Summary

I WAS IN MOTION DRIVING MY VEHICLE ON 495 ONE OF THE BIGGEST HIGHWAYS IN DC AREA. WHILE DRIVING MY TRANSMISSION STARTED TO SLIP COULD FEEL THIS SLIPS THEN MY CAR LOST ALL POWER REVED UP TO 5 6 WHILE PRESSING THE GAS BUT I COULD NOT GET THE CAR TO GO. THE MOST DANGEROUS DAY OF MY LIFE FOR MY CHILDREN AND I. THERE HAS ALREADY BEEN A RECALL ON THE SAME YEAR MAKE AND MODEL BUT NOT MY VIN NUMBER. RECALL 16V461000

05/08/2019
Components: POWER TRAIN
Incident Date: 05/03/2019
Crash: No
Fire: No
Summary

HAVE 64987 MILES ON MY VEHICLE AND MY TRANSMISSION WENT OUT WHILE I WAS DRIVING. JUST 5000 MILES OVER THE WARRANTY. $4000 TO FIX IT. WE JUST HAD IT IN DECEMBER AND PAID $1500 TO FIX THE VEHICLE INCLUDING UPDATING THE TRANSMISSION. THIS IS RIDICULOUS THAT SUCH A NEW VEHICLE HAS THIS MANY BREAK DOWNS. MY DODGE CARAVAN HAS 158000 MILES AND NO MAJOR PROBLEMS.

05/06/2019
Components: AIR BAGS,STRUCTURE
Incident Date: 05/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED

04/29/2019
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.

04/26/2019
Components: ELECTRICAL SYSTEM
Incident Date: 04/05/2019
Crash: No
Fire: No
Summary

THE PASSENGER ELECTRIC DOOR LOCKS FAILED IN THE UNLOCKED POSITION. WE WE'RE UNABLE TO LOCK THE DOOR. DEALER SUGGESTED TO NOTE THIS SAFETY RELATED ISSUE TO ANTSY

04/24/2019
Components: STRUCTURE
Incident Date: 04/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN EITHER WITH THE REMOTE, PUSH BUTTON OR MANUALLY. IF AN ACCIDENT DISABLED THE PASSENGER SLIDING DOOR, OCCUPANTS IN THE REAR WOULD BE TRAPPED INSIDE.

04/22/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 03/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7GR******
Summary

THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.

04/20/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 03/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

SLIDING DOOR LOCKING MECHANISM IS JAMMED AND WILL NOT UNLOCK. DOOR IS STUCK SHUT. SEEMS TO BE AN ELECTRICAL ISSUE BUT WILL NOT RESET BY REMOVING THE FUSE AND REINSTALLING. THIS IS A SAFETY ISSUE IN CASE OF AN ACCIDENT - IF IT WERE THE ONLY DOOR WE COULD GET OUT. THE VAN IS UNDER AN EXTENDED WARRANTY AND WE PLAN TO HAVE IT FIXED, BUT IT IS NOT THE FIRST TIME IT HAS HAPPENED - THE OTHER TIMES, IT JUST CORRECTED ITSELF AND RESET. THE OTHER SLIDING DOOR ALSO RANDOMLY WON'T SHUT BECAUSE THE LOCKING MECHANISM IS STUCK AND WE HAVE WORK IT INTO PLACE. THE DEALERSHIP HAS ALREADY LOOKED AT THAT DOOR ONCE AND SAYS THERE DOESN'T APPEAR TO BE ANYTHING WRONG. OF COURSE, THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND DOESN'T MATTER WHETHER IT IS ON OR OFF. THERE IS REALLY NOTHING I CAN UPLOAD OTHER THAN A PICTURE OF THE SHUT DOOR AND THAT IT IS LOCKED. I COULD SEND A VIDEO, BUT THE FILE WOULD BE TOO LARGE.

04/04/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

DROVE CAR TO WORK. TOOK KEY OUT OF THE IGNITION, BUT VAN CONTINUED TO RUN. DISCONNECTED THE BATTERY BUT VAN'S ENGINE CONTINUED TO RUN. DROVE IT TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED AS A WIN MODULE ISSUE. CURRENTLY AT ANOTHER CHRYSLER DEALER WAITING FOR REPAIR. THIS ISSUE COULD HAVE EASILY BEEN A SAFETY ISSUE. IF THE WIN MODULE HAD BROKEN IN THE 'OFF' POSITION ON A BUSY ROAD INSTEAD OF IN THE "ON" POSITION.

03/25/2019
Components: POWER TRAIN
Incident Date: 03/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

VEHICLE LOST POWER WHILE DRIVING 60 MLLES PER HOUR ON A BUSY 3 LANE ROAD IN THE CITY LIMITS OF FORT MYERS, FLORIDA

03/22/2019
Components: POWER TRAIN
Incident Date: 03/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. CONTACT STATED CAR KEPT MAKING AGGRESSIVE JERKS (SEEMED LIKE WHILE IT WAS SHIFTING GEARS). WHILE AT A STOP LIGHT, THE VEHICLE WOULD NOT ACCELERATE FORWARD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LINDSEY CHRYSLER (8100 CENTREVILLE RD, MANASSAS, VA) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND HYDRAULIC PUMP WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000. *BF *JB

03/19/2019
Components: STRUCTURE
Incident Date: 05/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

WHILE CLEANING VAN IN MAY 2018 THERE WERE SEVERAL PAINT BUBBLES FOUND ON THE LEADING EDGE OF THE HOOD ABOVE BOTH HEADLIGHTS. ISSUE WAS REPORTED TO FCA AMERICA AND TAKEN TO LOCAL CHRYSLER DEALER. AS OF MARCH 2019 PROBLEM REMAINS UNRESOLVED DESPITE BEING COVERED UNDER CHRYSLER RUST/PERFORATION WARRANTY.

03/13/2019
Components: VISIBILITY
Incident Date: 03/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH ON THE FREEWAY, THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 58,000.

03/12/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 08/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1HGXGR******
Summary

UPON PLUGGING A USB CABLE INTO THE PORT ON THE CENTER CONSOLE THERE WAS A SPARK AND A LOUD POP. AFTERWARDS IF THE TEMPERATURE GOT TOO HOT INSIDE THE CABIN THE UCONNECT SYSTEM WOULD REBOOT ON IT'S OWN, REGARDLESS OF IF THE VAN WAS IN MOTION OR STATIONARY. IN ADDITION THE PASSENGER SLIDING DOOR WOULD NOT LOCK AT ALL AFTERWARDS. UPON TAKING THE VAN TO THE DEALERSHIP THEY IDENTIFIED BOTH ISSUES AS NEEDING A NEW RADIO AND A NEW LOCKING MECHANISM, BOTH OF WHICH WERE COVERED UNDER WARRANTY.

02/25/2019
Components: STRUCTURE
Incident Date: 02/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR FAILED TO OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

02/12/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

VAN STARTED SHAKING AND STALLING, WITH ENGINE LIGHT ON. IT WOULD DRIVE FINE OT HIGHWAY SEEDS, BUT SHOOK BAD AND STALLED AT IDLE. I TOOK IT TO CHRYSLER REPAIR SHOP AND THEY SAID IT HAD A P0302 CODE. THAT IS A MISFIRE ON LEFT CYLINDER HEAD #2 CYLINDER. AFTER TEAR DOWN IT WAS CONFIRMED IT WAS #2 CYLINDER INTAKE VALVE ALMOST 85% LEAK DOWN. (TECH'S STATMENT) THIS REQUIRED A NEW CYLINDER HEAD. WHEN WE MADE APPOINTMENT AT SCHUMACHER AUTOMOTIVE IN DELRAY BEACH FL. IT WAS TOLD TO ME MY VAN WAS COVERED UNDER FCA RECALL OF LEFT CYLINDER HEAD #2 CYLINDER RECALL. UPON DORPPING IT OFF IT SUDDENLY WAS NOT COVERED EVEN THOUGH HE USED THE SAME VIN INFO BOTH TIMES. THE COULD NOT TELL ME WHY THE DIFFERENCE IN JUST ONE DAY. BETWEEN MAKING APPOINTMENT AND BRINGING IN. TRIED CALLING FCA IN MICHIGAN AND WAS TOLD THE LEFT HEAD ISSIUE HAD BEEN FIXED WITH MY MODEL YEAR EVEN THOUGH TECH HAS HAD EVERY P0302 CODE 3.6L ENGINE REQUIRING A NEW HEAD, SAME AS PREVIOUS RECAL. MY VAN HAS 73,000 MILES AND I PURCHASED IT USED FROM HERTZ RETAL CAR. FCA SAID THEY COULD NOT DO ANYTHING AT THIS TIME UNLESS I MET 3 OUT OF 5 QUESTIONS ABOUT MY VAN AND ME. I MET ONLY ONE AND THAT WAS A LOYAL CUSOMER. NO COVERERAGE.

02/11/2019
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 02/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

THE SLIDING DOOR QUIT OPENING. IT WILL NOT OPEN ELECTRONICALLY OR MANUALLY.

02/04/2019
Components: POWER TRAIN
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

TRANSMISSION PUMP FAILED CAUSING LOSS OF POWER WHILE DRIVING, STOPPING AT STOP SIGNS AND RED LIGHTS. THIS OCCURRED WHILE STARTING FROM A STATIONARY POSITION AND EXCELERATING.

01/31/2019
Components: POWER TRAIN
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHEN THE VEHICLE WAS STARTED, THE RPMS INCREASED; HOWEVER, THE VEHICLE FAILED TO MOVE. THE RPMS CONTINUED TO FLUCTUATE UP AND DOWN INTERMITTENTLY. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS HAVING TRANSMISSION FAILURE. THE MECHANIC FOUND ENGINE CODE: P0944 REGARDING LOSS OF HYDRAULIC PUMP PRIME AND CODE: P083B REGARDING LC PRESSURE SWITCH RATIONALITY. THE CONTACT STATED THAT WERE OPEN RECALLS FOR THE SAME FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 61,450.

01/23/2019
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

DRIVER'S SIDE, POWER SLIDING DOOR, WILL NOT OPEN. THIS IS A SAFETY HAZARD. IN AN EMERGENCY OR ACCIDENT, ONLY THE OTHER SLIDING DOOR WILL OPEN OR IF BLOCKED, ALL WILL BE TRAPPED AND UNABLE TO EXIT THE VEHICLE. VEHICLE IS ONLY 2.5 YEARS OLD AND 49K MILES. DEALERSHIP AND OTHER REPAIR BUSINESS SAY NO WARRANTY COVERAGE. PRICE TO FIX IS EITHER $1,371 OR $1,495. I'M SEEING LOTS OF OTHER OWNERS COMPLAINING ABOUT THIS SAFETY ISSUE AND BEING CHARGED THIS GROSS AMOUNT OF MONEY. LIVES ARE AT RISK. PLEASE MAKE THIS A RECALL ISSUE AS PASSENGERS RISK BECOMING TRAPPED AND UNABLE TO EXIT.

01/02/2019
Components: STRUCTURE
Incident Date: 06/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SLIDING DOORS COULD NOT BE OPENED OR CLOSED USING THE DOOR HANDLES. THE CONTACT STATED THAT THE DOORS COULD ONLY BE OPENED BY USING THE KEY FOB. NORTHGATE CHRYSLER DODGE JEEP RAM (LOCATED AT 8536 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-3900) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

11/27/2018
Components: POWER TRAIN
Incident Date: 11/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A LOUD NOISE AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE DEALER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

11/26/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 10/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

DRIVER AND PASSENGER SLIDING DOOR LOCK FAILURE; REFUSES TO ENGAGE TO LOCK THE DOORS WHILE STATIONARY OR IN MOTION; WHEN CLICK THE DOOR LOCK BUTTON ON KEY FOB MAKES A LOUD NOISE ON EACH DOOR AND WHEN DRIVING AFTER A SHORT PERIOD OF TIME WHEN AUTO LOCK TRIES TO ENGAGE MAKES LOAD NOISES ON EACH SIDE

11/10/2018
Components: POWER TRAIN
Incident Date: 11/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

IT RANDOMLY STARTING MAKING A WHINNING NOISE ON THE WAY HOME FROM SON BASKETBALL PRACTICE. THE VEHICLE WAS PARKED THAT NIGHT AND SCHEDULED TO BE SEEN BY A MECHANIC NEXT MORNING. ON THE WAY TO MECHANIC SHOP IT THE RPM S WAS REVING HIGH AND BARELY WANTING TO GO . THE CHECK ENGINE FINALLY COMES ON WITHIN 5 MIN FROM THE MECHANIC SHOP . IF HAD BEEN ON INTERSTATE MY FAMILY WOULD'VE BEEN NOT SAFE IN THE VEHICLE AT THIS TIME.THE MECHANIC DIAGNOSED TRANSMISSION PUMP BLEW UP AND WE NEED TO REPLACE TRANSMISSION. THE VEHICLE ONLY HAS 85 K MILES ON IT . VERY DISAPPOINTED IN CHRYSLER TO SAY THE LEAST.

11/01/2018
Components: UNKNOWN OR OTHER
Incident Date: 10/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

THE LOCKS FAILED ON OUR SLIDING DOORS AND FAILED IN THE LOCKED POSITION. THE LOCK CANNOT BE OPERATED MANUALLY. THE DOORS ARE STUCK LOCKED AND PASSENGERS ARE UNABLE TO OPEN THE DOOR. THIS IS A SAFETY ISSUE AS PASSENGERS CANNOT ESCAPE THE VEHICLE IN THE EVENT OF AN EMERGENCY.

10/26/2018
Components: POWER TRAIN
Incident Date: 09/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION STARTED TO SHIFT AND LOST POWER. THE CONTACT ALSO HEARD A WHINING SOUND WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO BEAMAN DODGE CHRYSLER JEEP RAM FIAT (1705 S CHURCH ST, MURFREESBORO, TN 37130, (615) 895-5092) WHERE IT WAS DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WANTED TO REPLACE THE ENTIRE TRANSMISSION EVEN THOUGH ONLY THE PUMP MALFUNCTIONED. THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 101,525.

10/26/2018
Components: POWER TRAIN
Incident Date: 10/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

TRANSMISSION FAILURE AT 60K MILES ERROR CODE LOSE OF HIDRAULIC PRESSURE

10/23/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

DRIVERS SIDE SUN VISOR WITH THE GARAGE DOOR OPENER BUILT INTO IT BROKE. THE CENTER CLASP WHICH HOLDS IT IN PLACE, HAS SPRONG. THEREFORE, IT FALLS DOWN.

10/20/2018
Components: AIR BAGS
Incident Date: 10/15/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

MY GRANDPARENTS WERE COMING HOME FROM IL MONDAY NIGHT. MY GRANDFATHER DROVE STRAIGHT OFF A TURN AND HIT THE DITCH INTO SOME TREES. IT HAD A FRONTAL/ROLL OVER. MY GRANDFATHER (DRIVER) RECEIVED FACE FRACTURES, BUSTED RIB CAGE, AND A BROKEN LEG. HE IS CURRENTLY IN ICU. GRANDMOTHER WAS IN THE BACK LAYING DOWN FROM JUST HAVING BACK SURGERY. SHE HAD A COUPLE FRACTURED RIBS. THE AIRBAGS ON THE STEERING WHEEL AND DASH DID NOT GO OFF. THE SIDE CURTAIN AND SEAT AIRBAGS DID GO OFF.

10/07/2018
Components: POWER TRAIN
Incident Date: 09/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

BOUGHT 2016 CHRYSLER TOWN & COUNTRY VAN AT HILLSBORO CHRYLSER JEEP IN NH 4/12/17 -ODOMETER READING 19,152. BROUGHT VAN BACK 9/24/18 DUE TO SHIFTING ABNORMALITIES & RUMBLE STRIP TYPE ISSUE WHEN DRIVING WITH JUST OVER 41,000 MILES. CHRIS WEARE SAID DIAGNOSTICS DIDN'T SHOW THE PROBLEM BUT THEY DID A SOFTWARE UPGRADE TO CORRECT IT. WE LEFT & CAME BACK - THE ISSUE REAPPEARED IN FRONT OF DEALERSHIP. WE TOLD CHRIS W ISSUE WAS UNRESOLVED. CHRIS SAID DRIVE IT 100 MILES FOR THE VEHICLE TO RE-LEARN CORRECT SHIFTING PATTERN. DROVE 100+ MILES & IT STILL LURCHES FORWARD WHEN SHIFTING - ESP AROUND 40 MPH, WITH 2-1/4 RPMS, THEN IT FLIES OVER 3 RPMS & QUICKLY DROPS TO 1K RPM. IT HAPPENS AT OTHER SPEEDS BUT NOT AS OFTEN. ALSO ENGINE REVS AND RECEDES SEVERAL TIMES CLIMBING HILLS. 10/1/18 7:30 APPT AT HILLSBORO CHRYSLER TO RE-CHECK RUMBLE STRIP EFFECT & SHIFTING ISSUE AFTER DRIVING 100+ MILES SINCE LAST VISIT. SAW CHRIS W & GOT LOANER VEHICLE. RETURNED 2 HOURS LATER & WAS TOLD THEY DID A SOFTWARE RESET, & THE VAN NEEDED TO RE-LEARN OUR DRIVING HABITS, & TO DRIVE IT ANOTHER 200 MILES & THE PROBLEM SHOULD RESOLVE. WE WEREN'T ASKED TO SIGN PAPERWORK DURING EXCEPT FOR THE LOANER CAR. MILEAGE WAS 41,562. 10/4/18 - CALLED HILLSBORO CHRYSLER. SPOKE WITH CHRIS W - PROBLEM HASN'T RESOLVED & WE'VE DRIVEN 200+ MILES. MILEAGE IS 41,871. DURING THIS PHONE CONVERSATION, CHRIS SAID THERE IS NOTHING THEY CAN DO BECAUSE NO ERROR MESSAGES COME UP WHEN THEY HOOK IT UP TO THE COMPUTER - SAID THEIR COMPUTER IS NOT DETECTING ANY PROBLEMS AND HE SAID TO CONTINUE TO DRIVE IT TILL LIGHTS COME ON OR ENGINE FAILS. HE SAID IF THAT HAPPENS, CALL CHRYSLER FOR TOWING, AS IT IS COVERED UNDER THE DRIVE TRAIN WARRANTY. VAN HAS 41,871 MILES ON IT & CONTINUES TO SHIFT ROUGHLY & REV & RECEDE MANY TIMES GOING UPHILL, & THERE ARE STILL MANY TIMES WHEN IT FEELS LIKE WE ARE DRIVING ON RUMBLE STRIPS.

10/03/2018
Components: POWER TRAIN
Incident Date: 09/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6GR******
Summary

I HAVE A 2016 CHRYSLER TOWN AND COUNTRY CHRYSLER. AS I WAS DRIVING MY VEHICLE GOING ABOUT 50MPH, ON SEPT. 3, 2018, ON THE FEEDER ROAD ALONGSIDE THE FREEWAY, MY VAN STARTED TO SLOW DOWN AND WOULD NOT ACCELERATE. THERE WAS A LOUD WHINING NOISE COMING FROM THE VAN AND IT WOULD NOT SPEED UP WHEN I WOULD PRESS THE GAS. I WAS ABLE TO TURN ON TO THE STREET OF MY RESIDENCE BECAUSE I WAS NOT FAR. I HAD TO PUT ON MY HAZARD LIGHTS TO MAKE IT HOME ONLY GOING ABOUT 3-5MPH. THIS WAS VERY SCARY FOR ME BECAUSE MY SON WAS IN THE CAR AND OTHER CARS WERE ALMOST ABOUT TO HIT ME FROM BEHIND. I ONLY HAVE 69044 MILES ON THE VAN AND I MAINTAIN MY ROUTINE MAINTENANCE ON THE VAN THROUGH THE DEALERSHIP I PURCHASED IT FROM. THE TECH SAID THAT THE TRANSMISSION WAS THIRSTY FOR FLUID IN THE GEARS AND IT HAD BURNED UP ON THE INSIDE. HE SAID THAT THERE WAS NO TRAUMA OR DAMAGE TO THE TRANSMISSION AND NO LEAK FOUND. MY VAN SHOULD'VE BEEN ADDED TO THE RECALL LIST BECAUSE IT WAS MANUFACTURED IN NOVEMBER 2015 WHICH FALLS IN THE TIME FRAME AS THE VANS THAT MADE THE RECALL LIST AND MY COMPLAINT IS IDENTICAL TO THE RECALL (NHTSA CAMPAIGN NUMBER:16V461000)ISSUED ON JUNE 24, 2016. I TOOK VERY GOOD CARE OF MY VAN AND MADE SURE ALL MAINTENANCE SCHEDULES WERE KEPT. THIS IS A 3700.00 PROBLEM THAT I DO NOT HAVE MONEY TO PAY. THIS IS NOT FROM NORMAL WEAR AND TEAR NOR IS IT FROM NEGLECT. THIS IS A RESULT OF A MANUFACTURING DEFECT OR ERROR. PLEASE INVESTIGATE THIS CONCERN AS I KNOW I'M NOT THE ONLY ONE WITH THIS SAME PROBLEM.

09/30/2018
Components: UNKNOWN OR OTHER
Incident Date: 09/17/2018
Crash: No
Fire: No
Summary

THIS IS THE THIRD TIME THE AIR CONDITIONING HAS FAILED. THE FIRST TIME NOTHING WAS FOUND. THEY PUT IN "FREON". THE SECOND TIME THEY FOUND THAT IT WAS THE EVAPORATOR LEAKING.. WE ARE WAITING TO TAKE IT ON FOR THREE TIME. THE DEALERSHIPS HAVEN'T BEEN ALL THAT ACCOMMODATING. BEING WITHOUT AC IN FLORIDA IS A REAL BUMMER.

09/26/2018
Components: SERVICE BRAKES
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6GR******
Summary

THE HILL HOLDER BRAKE FEATURE DISENGAGES WHEN THE DRIVER DOOR IS OPENED. THE CAR WAS ON AN INCLINE FACING UP AT A STAND STILL. DO NOT KNOW IF THE SAME WILL HAPPEN IN THE REAR SEAT WHERE CHILDREN MAY JUMP OUT THINKING THE CAR IS STOPPED AND SECURE.

09/17/2018
Components: STRUCTURE
Incident Date: 09/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

THE LEFT PASSENGER DOOR SLIDE WILL NOT OPEN, UNLOCK OR OPEN FROM OUTSIDE, INSIDE OR BY THE BUTTONS.

09/17/2018
Components: POWER TRAIN
Incident Date: 09/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

THE TRANSMISSION IS SLIPPING AND CAUSING UNEXPECTED DECELERATION. (LOUD WHINING NOISE FROM THE TRANS MODULE AREA. MY WIFE AND KIDS WERE IN TRAFFIC ON THE WAY TO SCHOOL WHEN THE VEHICLE/VAN LOST POWER AND HIGH REVVED THE ENGINE DUE TO ISSUES WITH THE TRANSMISSION. SHE WAS ABLE TO COAST OFF THE HIGHWAY INTO A PARKING LOT TO AVOID COLLISION. IT APPEARS THERE ARE RECALLS DUE TO BAD HYDRAULIC PUMP IN TRANS BUT THE SOMEHOW MY VEHICLE IS NOT INCLUDED ACCORDING TO THE DEALER. (RECALL S44/NHTSA 16V-461) I HAVE NO WAY OF VALIDATING THE PRODUCTION DATE OF MY VEHICLE. PLEASE COMPILE AND SEE IF OTHER CONSUMERS HAVE BEEN EXPOSED TO THIS HAZARD. PERHAPS THE RECALL NEEDS TO BE EXTENDED TO INCLUDE ADDITIONAL MAKE DATES.

09/13/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG5GR******
Summary

THREE DIFFERENT TIMES THE GAS PEDAL., ON FULL ACCELERATION HAS STUCK TO THE FLOOR. LAST TIME WAS ON 31 AUGUST WHEN PULLED OUT OF THE LEE COUNTY FLORIDA VA CLINIC WHICH IS ON A CORNER AND TRAFFIC WAS DOING 15-20 MPH ABOVE THE 35 MPH LIMIT. U WAS IN LEFT LANE OF 4 LANE ROAD AND WHEN THE GAS PEDAL WOULD NOT RELEASE, AFTER STOMPING ON IT 3-4 TIMES AND AFTER CARS HAD PASSED ME ON THE RIGHT, I PUT IT IN NEUTRAL AND WAS, THE ENGINE WAS RACING FULL THROTTLE, ABLE TO PULL OF THE RIGHT HAND SHOULDER WHERE I AGAIN STOMPED COUPLE TIMES AND IT WOULD NOT RELEASE SO I SHUT IT OFF BEFORE THE ENGINE BLEW UP. AFTER I SHUT IT OFF, THE GAS PEDDLE DID RELEASE AND I WAS ABLE TO DRIVE IT BACK TO OUR RESIDENCE. I HAVE SINCE NOT PUT THE GAS PEDDLE TO THE FLOOR AS THIS HAD HAPPENED TWICE BEFORE. I HAVE NOT CONTACTED THE LOCAL CHRYSLER DEALER, DOUGLAS CHRYSLER IN VENICE ON THIS ISSUE BUT I PLAN ON TALKING TO THE SERVICE ADVISOR, (XXXX) THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT CONSUMER STATED THAT THE GAS PEDAL STUCK, SERVICE MANAGER, THROTTLE BODY APART AND CLEANED OUT CARBON. UPDATED 10/11/18*JB *AS THE CONSUMER STATED THE FLOOR MAT CAUSED THE GAS PEDAL TO BECOME STUCK. *JS

09/10/2018
Components: POWER TRAIN
Incident Date: 08/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STOPPED MOVING. THE CONTACT STATED THAT THE ENGINE WAS STILL RUNNING, BUT THE ACCELERATOR PEDAL FELT AS IF THE GEAR WERE IN NEUTRAL. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HOFFMAN CHRYSLER JEEP DODGE RAM (301-733-5000, LOCATED AT 171 S EDGEWOOD DR, HAGERSTOWN, MD 21740) WHERE IT WAS DIAGNOSED THAT THE PUMP WENT OUT IN THE TRANSMISSION AND CAUSED THE TRANSMISSION TO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 66,552.

09/08/2018
Components: UNKNOWN OR OTHER
Incident Date: 09/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

THE REAR AC EVAPORATOR BOX DEVELOPED A LEAK AT 60,100 MILES. R-134A IS AUDIBLY HISSING FROM ABOVE TXV WHILE VEHICLE IS RUNNING WITH AC ON. VISIBLE OIL COMING FROM TXV AREA. RUBBER RECTANGULAR SEALING DEVICE AROUND THE TXV HAS ROTTED/DETERIORATED. MANUFACTURE DATE OF VEHICLE PLACES VEHICLE AT 3 YEARS OLD AT TIME OF PART FAILURE.

08/28/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXGR******
Summary

THE DOOR LOCKS TO THE SLIDING DOOR FOR THE DRIVER SIDE HAS PERMANENTLY LOCKED IS SELF AND IT CANNOT BE MANUALLY UP-LOCKED. THE DOOR CANNOT BE OPENED FROM THE INSIDE OR OUTSIDE AND THERE IS NOT KEY HOLE TO EVEN ALLOW ME TO TRY A KEY TO UNLOCK IT. ALSO THE PASSENGER SIDE APPEARS TO START GOING OUT SO SOON I WILL HAVE 2 DOORS THAT DON'T OPEN AND POTENTIALLY COULD TRAP ANYONE IN THE BACK OF THE CAR.

08/27/2018
Components: ELECTRICAL SYSTEM
Incident Date: 08/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

SLIDING REAR PASSENGER DOORS CLOSED AND PERMANTELY LOCKED. DOOR MANUAL LOCK WILL NOT MOVE AND ALL ELECTRIAL DOOR OPEN SWITCHES WILL NOT OPEN DOOR. MESSAGE APPEARS ON DASHPANEL TO "UNLOCK DOOR TO OPERATE". ONE FAILURE OCCURED ABOUT 10 MONTHS AGO AND THE LEFT SIDE DOOR FAILED SUNDAY AUGUST 26. HAD MOVED VEHICLE FROM ONE PARKING AREA TO ANOTHER SHORT DISTANCE AND TRIED TO OPEN DOOR WITHOUT SUCCESS AND WITH SAME MESSAGE ON DASHPANEL. HAVE NO WAY TO REMOVE PASSENGERS FROM REAR OF VEHICLE EXCEPT THROUGH REAR LIFT HATCH IN CASE OF EMERGENCY. DOORS HAVE NO WAY TO OPERATE MANUALLY. HAVE CONTACTED 2 DIFFERENT DEALERSHIPS AND BOTH KEEP SAYING DOOR LOCK ACTUATORS HAVE FAILED. BUT NO WAY TO OPERATE MANUALLY WHEN LOCKED? TO US 70+ YEAR OLDS THIS IS VERY ALARMING

08/18/2018
Components: AIR BAGS
Incident Date: 12/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6ER******
Summary

AIR BAG INDICATOR LIGHT STAYS ON THE ENTIRE TIME WHILE DRIVING. IT HAS BEEN DOING THIS SINCE 50,000 MILES. OUR DEALER WAS NO HELP WITH THE SITUATION.

07/13/2018
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 04/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM FIAT OF ANNISTON (1229 S QUINTARD AVE, ANNISTON, AL 36201, (888) 711-7834) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

07/08/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 07/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

AFTER ENGAGING CRUISE CONTROL, THE VAN CONTINUES TO GAIN SPEED UNTIL THE CRUISE CONTROL IS TURNED OFF.

06/12/2018
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 06/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

TAKATA RECALL: I RECENTLY PURCHASED A 2016 CHRYSLER TOWN AND COUNTRY LESS THEN A YEAR AND A HALF AGO. I HAVE HAD 2 MAJOR PARTS BREAK IN MY REAR END. THE FIRST ONE WAS THE CONTROL ARM AND THE SECOND ONE WAS THE AXLE BEAM WHICH NEITHER ONE ARE COVERED UNDER WARRANTY. I WAS DRIVING WHEN BOTH OF THEM WENT OUT! I'M EXTREMELY DISAPPOINTED THAT SINCE I'VE PURCHASED 3 VEHICLES FROM CHRYSLER THEY WILL NOT COVER THE EXPENSE. THIS AXLE BEAM BROKE WHILE I HAD MY 2 YOUNG CHILDREN WHICH ARE 5 AND 3 IN THE VAN WHILE GOING AROUND A CURVE AT 20MPH. I'M THANKFUL THAT I WAS ABLE TO CONTROL MY VEHICLE AND WE WEREN'T IN BAD WEATHER. THE TECHNICIAN ALSO INFORMED ME I HAVE AN OIL LEAK ON THE TOP OF MY MOTOR WHICH IS COVERED, BUT I HAVE TO PAY 100.00 FOR THEM TO FIX. WITH THAT BEING SAID I'M HIGHLY DISGUSTED WITH CHRYSLER AND WILL NOT PURCHASE ANYTHING FROM THEM AGAIN!

05/28/2018
Components: POWER TRAIN
Incident Date: 05/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

I HAD JUST GOTTEN OFF THE HIWAY AND THEN HEADING HOME ON BACK ROADS WHEN THETRANSMISSION DOWN SHIFTED ON ITS OWN WITH A LOUD WHINING SOUND INTO 1ST OR 2ND GEAR WHILE CRUISING AROUND 45 MPH THEN IT CAME TO A STOP , I WAS ONLY A FEW MINUTES FROM HOME AND WAS ABLE TO LIMP IT HOME AROUND 5MPH VERY SCARY SITUATION, COULD OF LOCKED UP WHILE DRIVING 65 MPH ON THE FREEWAY AND POSSIBLY CAUSING A CRASH ,TOOK IT TO CHRYSLER DEALER AND THEY SAID TRANS IS JUNK , VAN IS A 2016 ONLY HAS 61600 MILES ! THEY SHOULD RECALL THIS TRANSMISSION! I COULD OF BEEN KILLED OR KILLED SOME ONE IF IT OF HAPPENED ON THE FREEWAY ! CHRYSLER TELLS ME IT'S OUT OF IT' 60000 MILE WARRANTY !

04/12/2018
Components: ENGINE
Incident Date: 12/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

WHILE DRIVING DOWN A RURAL ROAD AT APPROXIMATELY 55MPH THE ENGINE SUDDENLY SHUT OFF. THE GAS TANK WAS ONLY 3 MILES FROM FULL AFTER JUST HAVING FILLED THE TANK, AND NO ELECTRICAL LIGHTS OR SENSORS INDICATED ANY ISSUES. I WAS ABLE TO STOP IN THE MIDDLE OF THE ROAD AS THERE WAS NO TRAFFIC AND RESTART THE VEHICLE WITHOUT INCIDENT, WHICH WAS ADVANTAGEOUS AS I HAD MY THREE YOUNG CHILDREN IN THE VEHICLE AND COULD HAVE BEEN DANGEROUS OTHERWISE. THIS HAPPENED ONLY ONE TIME, AND HAS NOT HAPPENED AGAIN. I DID NOT TAKE IT TO A DEALERSHIP OR REPAIR SHOP, OR REPORT IT TO ANYONE OTHER THAN MY HUSBAND AND FAMILY.

01/24/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1HG7GR******
Summary

WHILE APPROACHING A RED LIGHT ON A 4 LANE ROAD MY VAN MONITORS FLICKERED WENT OFF THEN BACK ON AND THE ENGINE STOPPED. I WAS ABLE TO BREAK AND COME TO A COMPLETE STOP. I PUT THE VAN IN PARK STARTED STARTED THE VAN STARTED FINE BUT WHEN I PUT THE VAN IN DRIVE THE MONITORS FLICKERED RESET AND THE ENGINE CUT OFF AGAIN. I THEN PUT THE VAN IN PARK TURNED THE IGNITION OFF AGAIN PUT ON MY HAZARD FLASHERS AND STARTED THE VEHICLE AGAIN AND THIS TIME THE VAN PERFORMED NORMALLY.

01/06/2018
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
Incident Date: 01/04/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

MY WIFE WAS PARKED AT A GAS STATION 5 MILES FROM OUR HOME AND ALL OUTLETS AND LIGHTS BEGAN BILLOWING SMOKE INTO THE CABIN. THE FIRE DEPARTMENT WAS CALLED AND THEY DISCONNECTED THE BATTERY. IT HAS 30000 MILES DRIVEN. SHE HAD TO EVACUATE THE CHILDREN, AND IT WAS TOWED TO A CHRYSLER DEALER (MILLER IN LEBANON, NH) WE ARE WAITING FOR A DIAGNOSIS. *TT*DT*TP *CN

11/20/2017
Components: STEERING,POWER TRAIN,SERVICE BRAKES
Incident Date: 08/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

ON AUGUST 15, 2017, WHILE DRIVING UP A HIGHWAY INCLINE, THE VEHICLE LOST POWER, POWER STEERING AND POWER BRAKES. I WAS APPROACHING A STOP LIGHT ABOUT AN EIGTH MILE AWAY SO I ALLOWED THE VEHICLE TO COAST, FORCEABLY STEERING IT THROUGH A SLIGHT CURVE AND THEN BRAKING. WHEN I STOPPED, I PUT THE GEAR SELECTOR INTO PARK AND THEN RESTARTED THE VEHICLE. I CALLED MY LOCAL CHRYSLER DEALER THE NEXT MORNING. THEY STATED THAT BECAUSE THERE WAS NO "CHECK ENGINE" LIGHT AND UNLESS IT HAPPENED AGAIN WHILE THEY WERE DRIVING IT THEY WOULD BE UNABLE TO KNOW WHAT HAD OCCURRED OR WHAT WAS WRONG. THIS HAS NOT OCCURED AGAIN. THE VEHICLE WAS ABOUT 14 MONTHS OLD AT THE TIME AND HAD ROUGHLY 15,000 MILES ON IT.

11/10/2017
Components: AIR BAGS
Incident Date: 11/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXGR******
Summary

TAKATA RECALL I TYPED MY VALID VIN NUMBER JUST AS DIRECTED ON THIS SITE TO SEE IF IT WAS SUBJECT TO RECALL. HOWEVER, I GOT A MESSAGE THAT THE VIN NUMBER WAS NOT VALID. IT IS VALID!!! I ALSO TRIED CHECKING MY VIN NUMBER ON AIRBAGRECALL.COM, BUT IT WASN'T FOUND THERE EITHER. I CAREFULLY COPIED MY VIN DIRECTLY FROM MY STATE OF INDIANA TITLE AND ENTERED IT SEVERAL TIMES ON EACH SITE TO NO AVAIL.

11/02/2017
Components: SEAT BELTS
Incident Date: 09/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

THE SEAT BELT WONT STAY LOCKED

09/28/2017
Components: STRUCTURE
Incident Date: 09/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

THE DOOR LATCH ASSEMBLY ON THE POWER SLIDING DOOR JAMS. THE DOOR IS UNABLE TO BE OPENED MANUALLY OR ELECTRICALLY. BECOMES A SAFETY ISSUE BECAUSE OF THE DIFFICULTY IN EXITING THE VEHICLE QUICKLY IN AN EMERGENCY.

07/22/2017
Components: STEERING
Incident Date: 07/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 2A4GP54L86R******
Summary

TOTAL LOSS OF POWER STEERING WHEN THE CAR HAS BEEN DRIVEN THROUGH STANDING RAINWATER AS HAPPENS DURING RAINFALL

06/29/2017
Components: SEATS
Incident Date: 06/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

FRONT DRIVER SEAT NOT STABLE. SEAT MOUNTING LOOSE . YOU CAN FEEL SEAT SHAKE AND HEAR IT SQUEAK WHEN DRIVING VEHICLE.

04/28/2017
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 10/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1JG3GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE REGISTERED THE INCORRECT GEAR. PRIOR TO THAT, THE VEHICLE COULD NOT BE DE-POWERED UNTIL AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE VEHICLE COULD NOT BE STARTED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT A 13MM NET WAS LOOSE, THE BOLT NEEDED TO BE TIGHTENED, AND THE WIRE HARNESS NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 31511387. THE CONTACT TRIED TO RETURN THE VEHICLE FOR TRADE-IN OR REIMBURSEMENT, BUT WAS INFORMED BY THE MANUFACTURER THAT CHRYSLER WOULD CONTINUE TO REPAIR THE VEHICLE UNDER WARRANTY UNTIL THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 64,002.

04/03/2017
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4GR******
Summary

WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.

02/25/2017
Components: POWER TRAIN,ENGINE
Incident Date: 02/24/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG0GR******
Summary

TRANSMISSION FAILURE

01/19/2017
Components: POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 12/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR

01/11/2017
Components: ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES
Incident Date: 03/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9GR******
Summary

CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB

01/04/2017
Components: ELECTRICAL SYSTEM
Incident Date: 12/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3GR******
Summary

ALL OF THE WARNING LIGHTS ON THE DASH CAME ON, TACHOMETER AND SPEEDOMETER CEASED TO WORK EVEN THOUGH THE MOTOR KEPT ON RUNNING. CAR WAS TOWED TO LOCAL CHRYSLER DEALER. A WEEK LATER THEY TOLD ME THE RADIO SHORTED OUT AND THIS CAUSED THE DASH LIGHTS TO MALFUNCTION. THE RADIO WAS REPLACED UNDER WARRANTY AND THE PROBLEM HAS NOT REOCCURRED YET.

12/10/2016
Components: WHEELS
Incident Date: 11/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8GR******
Summary

THE "SERVICE TIRE" WARNING LIGHT ACTIVATES AND THE INFORMATION CENTER DOES NOT HAVE AN AIR PRESSURE READING FOR THE RIGHT FRONT TIRE. THE WARNING ACTIVATES AFTER DRIVING FOR SOME MILES AND THEN GOES OFF WITHIN TWO MINUTES. DEALERSHIP SAYS THE SENSOR IS WORKING AND THERE ARE NO "CODES" TO CHECK. THIS HAS BEEN GOING ON FOR A MONTH. TIRE PRESSURE IS FINE.

12/07/2016
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 11/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR

09/27/2016
Components: POWER TRAIN
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

2016 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO LACK OF COMMUNICATION/ SERVICE AT DEALERSHIP WITH TRANSAXLE OIL PUMP RECALL REPAIRS. *SMD THE CONSUMER STATED A SEVEN HOUR RECALL JOB, TOOK EIGHT DAYS TO COMPLETE. *JB

09/27/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 2A4GP54L86R******
Summary

GAS TANK LEAKING DUE TO RUST

09/16/2016
Components: ENGINE
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,500.

09/13/2016
Components: POWER TRAIN
Incident Date: 08/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7GR******
Summary

PER THE RECALL, THE TRANSAXLE OIL PUMP MAY EXPERIENCE A LOSS OF PRESSURE WHILE DRIVING AND WILL RESULT IN A LOSS OF POWER AND COULD CAUSE A CRASH WITHOUT WARNING. I HAVE BEEN TRYING TO GET IN TOUCH WITH THE DEALERSHIP I BOUGHT THE VAN FROM NEW(L&M MOTORS IN ATHENS, TN), AND FOR ABOUT 4 WEEKS THEY KEEP TELLING ME TO CALL BACK NEXT WEEK. I HAVE A FAMILY WITH TWO YOUNG BOYS. I BOUGHT THE VAN TO MAKE SURE THEY WERE SAFE, AND I DON'T FEEL SAFE WITH THEM RIDING IN IT. I DON'T HAVE ANOTHER VEHICLE TO PARK THIS ONE. I DON'T UNDERSTAND WHY THEY DON'T GIVE ME AN APPOINTMENT, AND ORDER THE PARTS FOR ME. FOR LESS THAN 10,0000 MILES WHEN I RECEIVED THE RECALL, I DON'T THINK MY FAMILY IS SAFE ANYMORE FOR SUCH A NEW VEHICLE.

09/12/2016
Components: ENGINE
Incident Date: 09/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

OPERATING VEHICLE AT 65MPH ON I-81 ENGINE SUDDENLY SHUT OFF. VEHICLE WAS IN AUXILIARY MODE. DIGITAL DRIVER DISPLAY WENT BLANK SHOWED ONLY DIRECTION AND TEMPERATURE. POWER STEERING GONE. I CHANGED TO RIGHT LANE, PULLED ONTO SHOULDER AND PLACED CAR IN PARK. I SUCCESSFULLY RESTARTED THE ENGINE. RENTAL VEHICLE ONLY ITEMS ON KEYCHAIN WERE 2 VEHICLE FOBS. DID NOT HIT KEY WITH KNEE. TANK WAS 7/8 FULL OF GAS. ON FAIRLY LEVEL STRETCH OF ROADWAY. NO ENGINE WARNING LIGHTS DISPLAYED. NO OIL OR TEMPERATURE WARNINGS. I HAD DRIVEN FROM LITTLE ROCK, AR TO NORTH OF ROANOKE, VA WHEN IT HAPPENED WITH NO PREVIOUS ISSUES. I DROVE ON TO MY DESTINATION OF CHARLOTTESVILLE WITHOUT FURTHER INCIDENT. VEHICLE IS OWNED BY EAC HOLDINGS LLC AND ENTERPRISE RENT-A-CAR COMPANY OF TEXAS. I AM GOING TO TURN CAR IN TO THEM FOR SAFETY REASONS

08/31/2016
Components: POWER TRAIN
Incident Date: 08/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED ON AUGUST 3, 2016 AND WAS DELIVERED TO THE CUSTOMER ON AUGUST 4, 2016. THE CONTACT LATER DISCOVERED THAT THE VIN HAD AN INCOMPLETE RECALL AT THE TIME OF DELIVERY, NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/31/2016
Components: POWER TRAIN
Incident Date: 07/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3GR******
Summary

ON JULY 30, 2016 I WAS SOLD A MINI-VAN WHICH HAD A RECALL ISSUED 2 DAYS PRIOR, ON JULY 28TH. THE DEALER HAS REFUSED TO ACKNOWLEDGE THAT THEY SOLD ME A VEHICLE WITH AN ACTIVE POWER TRAIN DEFECT.

08/24/2016
Components: POWER TRAIN
Incident Date: 08/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AND ATTEMPTED TO SCHEDULE A RECALL REPAIR. THE DEALER WAS UNABLE TO SCHEDULE THE REPAIR WITHIN A REASONABLE TIME FRAME. THE DEALER INDICATED THAT THE EARLIEST REPAIR WOULD BE SEPTEMBER 9, 2016. THE MANUFACTURER WAS INFORMED AND WAS UNABLE TO PROVIDE A MORE REASONABLE TIME FRAME. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

08/09/2016
Components: POWER TRAIN
Incident Date: 08/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2GR******
Summary

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/09/2016
Components: SEATS
Incident Date: 04/29/2016
Crash: No
Fire: No
Summary

I WAS ATTEMPTING TO MOVE THE SECOND ROW BUCKET SEAT FORWARD. I PULLED ON THE SIDE OF THE SEAT AND THE ENTIRE SEAT FOLDED, INCLUDING THE HEADREST. MY HAND WAS NEAR THE HEADREST, AND WHEN THE HEAD REST CLOSED, MY FINGER WAS CAUGHT UNDER WHERE THE BARS THAT SUPPORT THE HEAD REST AND THE HEAD REST AND THE TIP OF MY FINGER WAS CRUSHED AND FRACTURED. WHEN THE HEADREST CLOSES THE IMPACT IS SO FORCEFUL. I DON'T HAVE A VIN SINCE THIS WAS A RENTAL.

5 Recalls

for 2016 CHRYSLER TOWN AND COUNTRY
24/09/2015
CAMPAIGN NUMBER: 15V595000
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
If the hood opens while driving, the driver's vision may be obstructed, increasing the risk of a crash.
Campaign Number: 15V595000
Manufacture: Chrysler (FCA US LLC)
Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Summary

Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

28/01/2016
CAMPAIGN NUMBER: 16V044000
VISIBILITY:WINDSHIELD
If the windshield dislodges during a crash, there is an increased risk of occupant injury.
Campaign Number: 16V044000
Manufacture: Chrysler (FCA US LLC)
Components: VISIBILITY:WINDSHIELD
Summary

FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

16/05/2016
CAMPAIGN NUMBER: 16V300000
SEATS:MID/REAR ASSEMBLY
If the third row seatback becomes loose, it may separate from the seat frame, increasing the risk of injury.
Campaign Number: 16V300000
Manufacture: Chrysler (FCA US LLC)
Components: SEATS:MID/REAR ASSEMBLY
Summary

Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

24/06/2016
CAMPAIGN NUMBER: 16V461000
POWER TRAIN:AUTOMATIC TRANSMISSION
If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash.
Campaign Number: 16V461000
Manufacture: Chrysler (FCA US LLC)
Components: POWER TRAIN:AUTOMATIC TRANSMISSION
Summary

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

21/12/2017
CAMPAIGN NUMBER: 17V824000
EQUIPMENT
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Campaign Number: 17V824000
Manufacture: Chrysler (FCA US LLC)
Components: EQUIPMENT
Summary

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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