2016 Mercedes-Benz GL-Class SUV 4WD

1. Transmission spontaneously disengaged park to allow the car to roll backwards 10 feet. No one was in the car at the time of the incident. I have a security system video of the incident. 2. Spontaneous runaway vehicle could have crashed children in the driveway or the street. 3. The dealer is not available to reproduce the problem. 4. No one performed any inspections at this time. 5. The vehicle did not present any warnings messages or other symptoms of the problem prior to the failure. I have a security system video that shows the vehicle parked and 20 minutes latter the vehicle spontaneously moving backwards a few feet and then stops. Please contact for a copy of this video.

WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.

THE WINDSHIELD IS WEAK PRONE TO BREAK/CRACK EASILY. IN LESS THAN 3 YEARS 4 WINDSHIELDS HAVE BEEN REQUIRED. NOT NORMAL AND THIS IS POTENTIALLY DANGEROUS.

THE EXTERIOR LIGHTING ON THE VEHICLE PROVIDED IS SIGNIFICANTLY INFERIOR IN INTENSITY AND DISTANCE ILLUMINATED. IT IS VERY HARD TO SEE AN OBJECT AFTER FEW FEET AND NIGHT DRIVING BECOMES EXTREMELY DANGEROUS. AT NIGHT IT IS UNSAFE TO DRIVE THIS VEHICLE, WITHOUT BEING ABLE TO SEE THE PASSING CARS OR PEOPLE AND FOLLOWING IS THE REPORT FROM IIHS ON THE ILLUMINATION RESULTS, WHICH WERE TESTED TO BE POOR. HTTP://WWW.IIHS.ORG/IIHS/RATINGS/VEHICLE/V/MERCEDES-BENZ/GLE-CLASS-4-DOOR-SUV/2018 I CONTACTED THE MB USA OFFICE AND THE INFORMED ME THIS IS AS PER DESIGN AND THERE IS NOTHING THEY CAN DO. I SINCERELY RECOMMEND NHTSA TO LOOK INTO THIS ISSUE AND CONDUCT SOME INVESTIGATION INTO IT. THIS WILL PREVENT ANY FATALITY OR SERIOUS CRASH. *TR

THE SUNROOF IN THIS VEHICLE SHATTERED OVERNIGHT WITHOUT ANY KNOWN CAUSE. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT MY HOME. NO ONE WAS INJURED IN THIS INCIDENT. THE VEHICLE WAS LAST DRIVEN AT 10 P.M. ON 05/01/18 WITHOUT THE DAMAGE, AND AT 7:30 A.M. THIS MORNING, 05/02/18, WHEN I WAS GETTING READY TO LEAVE MY HOME, I NOTICED THE MIDDLE OF THE SUNROOF WAS STICKING UP A LITTLE BIT...IT LOOKED LIKE A PUNCH FROM THE INSIDE. WHEN I OPENED THE DOOR, A BIG PIECE OF THE MIDDLE OF THE SUNROOF FELL DOWN ONTO THE SCREEN UNDERNEATH IT AND THE REST OF IT WAS SHATTERED BUT STILL IN PLACE. THIS WAS THE FIRST DAY OF REALLY WARM WEATHER WE HAVE HAD IN A WHILE AND I DON'T KNOW IF THAT COULD BE RELATED TO THE CAUSE. WE TOOK THE VEHICLE TO THE MERCEDES BENZ DEALERSHIP AND THE REPRESENTATIVE THERE SAID HE HAD NEVER HEARD OF THIS HAPPENING; HOWEVER, THERE ARE MANY INCIDENTS REPORTED ON THE INTERNET OF THIS EXACT SAME ISSUE. I HOPE YOU CAN FORCE THEM TO LOOK INTO THIS ISSUE FOR SAFETY REASONS AND ALSO FOR THE MONETARY EXPENSE TO THE CONSUMER. IT SHOULD BE A WARRANTY REPAIR ITEM.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL350. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO EDHICKS MERCEDES (3102 S PADRE ISLAND DR, CORPUS CHRISTI, TX 78415), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT PROVIDED. CONSUMER STATED HE HAD BRAKED HARD AND HIS WIFE WAS THROWN AGAINST THE DASHBOARD, BOTH WERE WEARING THEIR SEABELTS. VIN INVALID UPDATED 9/13/18*JB

ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAME ISSUE. I CONTACTED MERCEDES CUSTOMER SERVICE AND THEY AIN'T ADDRESSING THE ISSUE PROPERLY AND HAS STOPPED CALLING ME BACK REGARDING THIS MATTER. I HAVE BEEN OUT OF A CAR SINCE SEPTEMBER 6,2017 TILL TODAY WITH NO LOANER VEHICLE FROM MERCEDES. I WAS FORCED TO RENT A CAR UNDER MY OWN EXPENSE WHILE STILL MAKING THE LEASE PAYMENTS ON THE MERCEDES THAT IS NOT SAFE TO DRIVE SINCE I'M NOT ABLE TO KNOW SPEED, GAS, GEAR I'M IN ETC..

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL63W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SANTA FE (505-913-2900, 2586 LOCATED AT CAMINO ENTRADA, SANTA FE, NM 87507) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE, BUT STATED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO AUTOHAUS OF PEORIA (2322 W VAN WINKLE WAY, PEORIA, IL 61615) WHO STATED THAT THEY HAD NOT HEARD OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2ND ROW HEAD REST UNSAFE AND UNUSEABLE - THE HEADREST IS TOO LOW AND TOO HIGH FOR A CHILD OR SMALL PERSON TO USE. WHEN IN DOWN POSITION, SEAT PUSHES HEAD FORWARD; WHEN IT IS UP, IT'S TOO TALL FOR THE HEAD. ALSO HEADREST IS VERY DIFFICULT TO PULL UP. BASICALLY, THIS PART IS NOT USEABLE BY ANYONE EXCEPT A VERY TALL PERSON. SHOULD BE REPLACED BY MERCEDES. INJURIES CAN OCCUR DUE TO THIS DESIGN. NO INCIDENT HAS OCCURRED; ONLY COMPLAINTS ABOUT USING THE HEAD REST.

THE SECOND ROW SEAT HEADREST IS UNUSABLE FOR MY CHILDREN. IT HITS THEM IN THE HEAD AND THEY ARE TOTALLY UNCOMFORTABLE. I SEE NOW THAT THIS IS A MAJOR SOURCE OF PROBLEMS FOR THIS VEHICLE. MANY PARENTS ARE COMPLAINING. MERCEDES HAS NO CURE FOR IT. NOT OK.

MY FATHER AND MOTHER IN-LAW RECENTLY PURCHASED A 2016 MERCEDES BENZ GL450 AS OUR FAMILY CAR. THE HEADRESTS FOR THE 2ND ROW SEATS WITH THE "EASY ENTRY" OPTION APPEAR TO POSE A COMFORT AND SAFETY ISSUE FOR BOTH CAR SEATS AND "SHORTER" PEOPLE... I WOULD SAY 5'-3" AND SHORTER. WITH THE "EASY ENTRY" OPTION THE 2ND ROW HEAD RESTS ARE ONLY 2 POSITION, FULLY LOWERED OR FULLY EXTENDED. FULLY ADJUSTABLE HEIGHTS ARE NOT POSSIBLE. BOTH POSITIONS POSE A COMFORT AND SAFETY ISSUE. AT THE FULLY LOWERED POSITION, A CHILD'S CAR SEAT WOULD NOT BE FLUSH WITH THE SEAT AS THE HEAD REST FORCES THE CAR SEAT TO LEAN FORWARD IN AN UNSTABLE CONDITION. ALSO FOR "SHORTER" PEOPLE, THE HEAD REST AT THE FULLY LOWERED POSITION FORCES A PERSON'S HEAD TO LEAN FORWARD IN A VERY UNCOMFORTABLE AND UN-NATURAL POSITION. WITH THE HEADRESTS AT THE FULLY EXTENDED POSITION, THE CAR SEAT BACK DOESN'T QUITE REST ON THE THE SEAT AS THE HEAD REST STILL PROTRUDES FROM THE VERTICAL PLANE OF THE SEAT. THEREFORE THE CAR SEAT IS ONCE AGAIN IN AN UNSTABLE CONDITION EVEN THOUGH SECURED BY THE SEAT BELT RESTRAINT SYSTEM. FOR THE "SHORTER" PEOPLE, THE HEADREST AT THE FULLY EXTENDED POSITION IS EXTREMELY UNCOMFORTABLE AS THE HEADREST PROTRUDES, AS INDICATED ABOVE, AND SO THE PERSON'S HEAD IS RESTING ON AN EDGE OF THE HEADREST, IN A LEANED FORWARD POSITION. PLEASE REVIEW THIS ISSUE FURTHER AS I'M SURE THERE HAVE BEEN OTHER COMPLAINTS ON WHAT IS PERCEIVED TO BE A MANUFACTURER'S DESIGN ISSUE.