EN

2016 Mercedes-Benz GLE-Class SUV RWD

16
Recalls
56
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 19.8%

Complaints
Recalls

56 Complaints

for 2016 MERCEDES-BENZ GLE-CLASS
12/27/2021
Components: POWER TRAIN
Incident Date: 10/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB2GA******
Summary

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving 20 MPH and depressing the brake pedal while approaching a traffic light, the vehicle independently shifted into park and seized. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and drove to a nearby gas station. The contact was able to drive to his residence. The contact stated that he had experiencedd the failure six additional times. The contact called the local dealer and made them aware of the failure. The dealer stated they would call him back when they had a loaner vehicle available. The contact took the vehicle to the local dealer but was unable to diagnose the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 27,000.

11/17/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 4jgda5hb7ga******
Summary

Fuel injection system causing stalling on the road

11/04/2021
Components: SERVICE BRAKES
Incident Date: 09/26/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 4JGDA5HBXGA******
Summary

On September 26th, 2021 I was reversing out a parking space, the rear camera was engaged and the R indication in place. While halfway out of the parking space the vehicle accelerated hitting another vehicle. The brakes would not engage to slow or stop the vehicle, I had to slip the gear into park to have the vehicle come to a completed stop. the accident was report to the insurance company and information was exchanged due to the location. Six months prior, while my daughter was reversing off the drive, similar behavior occurred, where she did not feel comfortable driving the car and parked it onto the driveway. I do not know if there's a recall or any other additional reports. please advise of the next steps in filing a complaint or opening a case.

10/13/2021
Components: AIR BAGS
Incident Date: 10/10/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 4JGDA5JBXGA******
Summary

The contact owns a 2016 Mercedes Benz GLE350. The contact stated that while stationary a second vehicle crashed head-on into the front of the vehicle causing severe damage to the front end. During the crash, neither the front driver-side nor passenger-side airbags were deployed. The driver sustained a fractured right foot and neck injury and the front passenger who was the driver's son sustained a neck injury. Medical attention was required for the driver. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The vehicle was not towed and no police report was taken. The failure mileage was 70,000.

07/13/2021
Components: FUEL SYSTEM, GASOLINE
Incident Date: 07/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5GB6GA******
Summary

The contact owns a 2016 Mercedes-Benz GLE400. The contact stated that while driving at slower speeds, the vehicle loss motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The approximate failure mileage was 5,000.

07/11/2021
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 07/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 4jged6eb2ga******
Summary

Battery and antitheft device malfunction causing inability to shift out of neutral and can roll of the road. I left car immediate due to the risk of rolling into traffic without control called for help and secured with blocks. Not confirmed yet by dealer....no warning prior to failure....car is secured waiting for tow for 2 days to the dealership...the keys dont work ..it was a very dangerous situation and other mercedes have encountered this problem noted on line the mercedes dashboard ..

03/22/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB0GA******
Summary

MY 2016 MB GLE 350 WITH 57750 MILES STALLED IN THE DRIVE THRU LANE AT STARBUCKS. I WAS ABLE TO RESTART THE ENGINE. PARKED FOR APPROXIMATELY 15 MINUTES. NOTED THE CHECK ENGINE LIGHT ON. RE-STARTED THE ENGINE AND BEGAN TO DRIVE HOME. VECHICLE STALLED IN TRAFFIC AND COULD NOT BE RESTARTED. TOWED TO MB DEALER. THIS WAS THEIR ASSESSMENT: VERIFIED COMPLIANT. CONNECTED SDS AND RAN SHORT TEST. FOUND FAULT CODES FOR FUEL PUMP TO HAVE OPEN CIRCUIT & SHORT CIRCUIT. CHECKED POWER AT CONNECTOR TO FUEL PUMP TO FUEL PUMP CONTROL UNIT. NO PWM SIGNAL FOUND COMING FROM FUEL PUMP CONTROL UNIT. CHECKED FUEL PUMP CONTROL UNIT. FOUND FUEL PUMP CONTROL UNIT WET DUE TO WATER LEAKING INTO BACK OF VECH. PERFORMED WATER LEAK TEST. FOUND WATER SLOWLY LEAKING INSIDE OF REAR HATCH AT BOTTOM OF MIDDLE SECTION OF REAR HATCH. TO START RECOMMEND REPLACING REAR HATCH SEAL, RECHECKING TO SEE IF WATER LEAK HAS BEEN STOPPED THEN REPLACING FAULTY FUEL PUMP CONTROL MODULE (IF LEAK HAS BEEN CORRECTED INSIDE OF VECH AND WET ITEMS WILL NEED TO BE AIR DRIED) 4.50 HOURS LABOR. COST $1106.90 TOTAL. PLEASE NOTE THAT THERE ARE 5 OTHER SIMILIAR COMPLAINTS ON THIS WEBSITE FOR THE EXACT SCENARIO. WE WERE FORTUNATE THAT WE WERE EXITING A SHOPPING MALL ON A BUSY SATURDAY WHEN THE TRAFFIC WAS SLOW AND DESPITE THE LARGE NUMBERS OF VECHICLE SURROUNDING US WE WERE NOT INJURIED. I WOULD HATE TO THINK WHAT WOULD HAVE HAPPENED SHOULD THIS HAVE OCCURRED AT A HIGHER SPEED OR IF WE HAD CROSSED THE INTERSECTION. MAY HAVE BEEN DEADLY. PLEASE INVESTIGATE THIS SITUATION THOROUGHLY AS THERE WAS NO PRIOR WARNING OF ANY WATER OR MOISTURE ENTERING THE VECHICLE IN ANY FASHION. DON'T UNDERSTAND WHY SUCH A CRITICAL COMPONENT OF THE FUEL DELIVERY SYSTEM WOULD BE EXPOSED TO WATER OR MOISTURE SUCH THAT IT WOULD BECOME INCAPACITATED ABRUPTLY. PLEASE FOLLOW UP ON THIS CONCERN SO THAT OTHERS MAY NOT BE INJURIED.

03/04/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB4GA******
Summary

OUR 2016 GLE350 WITH 67K MILES STALLED AT 5:45 P.M. ON A TWO LANE ROAD WITH HIGH TRAFFIC VOLUME. THERE WAS NO INDICATION BEFORE STALLING EXCEPT A RAPID LOSS OF POWER AND DOWNSHIFTING. IT WAS DUSK AND THE VEHICLE STALLED PARTIALLY IN LANE AS THERE WAS NO ROOM WITH WATER DRAINAGE DITCH. DEALER IDENTIFIED A SEAL IN THE LIFT GATE BEING DEFECTIVE ALLOWING WATER TO ACCUMULATE IN THE SPARE TIRE STORAGE AREA IN PROXIMITY TO THE FUEL PUMP. FUEL PUMP MALFUNCTIONED RESULTING IN VEHICLE STALLING. DEALER SHARED MERCEDES WOULD NOT ADDRESS NOR COVER THE $1600 COST TO REPAIR. WHAT VEHICLE ACCUMULATES ENOUGH WATER TO FILL A SPARE TIRE AREA AND IT OVERFLOWS SHORT OUT A NEARBY FUEL PUMP MODULE AND SOAKING THE INSULATION OF THE VEHICLE. VEHICLE IS GARAGED AND SERVICED AS DETERMINED BY THE ON BOARD COMPUTER. THIS IS A SERIOUS ISSUE IN THAT IF WE HAD BEEN ON A FREEWAY THERE IS NO WARING AND THE VEHICLE LOOSES POWER QUICKLY LEAVING NO ROOM TO MOVE OUT OF HARMS WAY.

03/03/2021
Components: EXTERIOR LIGHTING
Incident Date: 02/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA0EB0GA******
Summary

WHILE DRIVING AT NIGHT THE VEHICLE HEADLIGHTS ARE VERY DIM. ON A DESERTED ROAD SUCH AS THE ROAD THROUGH DENALI NATIONAL PARK VISIBILITY IS APPROXIMATELY 40 TO 50 FT. AT NIGHT. ALSO BECAUSE OF THE NATURE I IF THE BEAM SEEING MORE THAN 15FT. IN FOG OR SNOW IS EXTREMELY IMPEDED. THE BEAM CREATES A HALO STARTING AT 15FT. FROM VEHICLE THAT REFLECTS IN THE FOG AND CREATES AN OPTICAL ILLUSION.

02/09/2021
Components: ELECTRICAL SYSTEM,LANE DEPARTURE
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB4GA******
Summary

BLIND SPOT ASSIST MESSAGE COMES ON AND OFF. THEN DIRECTIONAL SIGNALS STOP WORKING INTERMITTENTLY

02/07/2021
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB0GA******
Summary

GAS FILLER DOOR WILL NOT OPEN. THE ONLY WAY YOU CAN ACCESS TO THE GAS TANK DOOR LEVER IIS TO OPEN THE REAR HATCH , TAKE THE EMERGENCY ACCESSORIES PANEL COVER AND FEEL THE GAS LEVER AND FLIP

01/12/2021
Components: BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE
Incident Date: 12/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB9GA******
Summary

WHENEVER THE VEHICLE IS STARTED EVERY TIME, THE MESSAGE "COLLISION PREVENTION ASSIST PLUS INOPERATIVE. CHECK THE MANUAL" IS APPEARING. THERE ARE NO KNOWN DAMAGES AND IT APPEARED WHEN THE VEHICLE IS STARTED AFTER PARKING(IN STATIONARY). NO KNOWN CAUSES FOR DAMAGE OF THE SENSOR. DEALER IS ASKING FOR CHECKING THE ISSUE $157 AND MOSTLY SAYS IT IS A SOFTWARE GLITCH. WHY AS A CUSTOMER I SHOULD PAY FOR THE MANUFACTURING DEFECT?

10/22/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB5GA******
Summary

THE "PANORAMIC SUNROOF" (THE SLIDING PORTION) SUDDENLY EXPLODED AFTER MIDNIGHT ON AN INTERSTATE HIGHWAY AT 75 MPH - SCARING ME INTO SWERVING AND NEARLY WRECKING THE CAR. IF THE SUNSHADE HAD NOT BEEN CLOSED THE GLASS WOULD HAVE BEEN IN OUR EYES AND FACE. PHOTO WAS A GAS STATION 10 MINUTES LATER.

09/28/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 08/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA0EB0GA******
Summary

THE COMMAND HUB WILL NOT CONNECT.

09/03/2020
Components: VISIBILITY
Incident Date: 08/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB5GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS SHATTERED WITHOUT IMPACT. THE CONTACT TOOK THE VEHICLE TO MERCEDES BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024) WHERE THE MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTAC THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE CONTACT WAS ALSO INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT SPOKE TO THE MANUFACTURER AND A CASE WAS FILED. THE CONTACT WAS ALSO INFORMED THAT THE REPAIR WOULD NOT BE COVERED BY THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

09/01/2020
Components: SERVICE BRAKES
Incident Date: 08/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JBXGA******
Summary

MASTER CYLINDER LEAKED BRAKE FLUID CAUSING BRAKE PEDAL TO BE SOFT AND HIT THE FLOOR.

07/08/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB6GA******
Summary

WHEN THE CAR IS LOCKED, THE DOORS STILL OPEN . MERCEDES COVERED THE FIRST FAILED LOCKS IN OCT 2019 UNDER WARRANTY AND I COVERED THE SECOND DOOR MARCH 2020. NOW THERE IS A 3RD FAILED LOCK. I CALLED MERCEDES TO COVER BECAUSE THIS IS A SAFETY ISSUE THAT SHOULD BE RECALLED. ALL THE MERCEDES MECHANICS ARE AWARE OF THIS ISSUE . THIS ISSUE SHOULD BE ON THE MERCEDES RECALL . EXAMPLE, LEAVING A DARK PARKING LOT, I ENTER MY VEHICLE AND LOCK THE DOOR BUT YOUR DOORS ARE REALLY NEVER LOCKED , ANYONE CAN OPEN FROM THE OUTSIDE DUE TO THE FAILED LOCKING SYSTEM. THE REASON THIS MAY NOT BE REPORTED OFTEN IS BECAUSE MOST PEOPLE DO NOT TRY TO OPEN THEIR DOOR WITHOUT THEIR KEYS NEARBY.

03/22/2020
Components: ENGINE
Incident Date: 03/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB3GA******
Summary

WHITE SMOKE DURING STARTUP

03/17/2020
Components: UNKNOWN OR OTHER
Incident Date: 03/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB8GA******
Summary

PANORAMIC SUNROOF SPONTANEOUSLY "EXPLODED" WHILE DRIVING 60MPH ON THE FREEWAY. IT WAS A CLEAR, SUNNY MORNING WITH TEMPERATURES IN THE LOW 70'S. I WAS NOT NEAR AN UNDERPASS, NOR BEHIND ANOTHER VEHICLE. IT SOUNDED AS IF A CANNON WENT OFF INSIDE THE VEHICLE, FORTUNATELY THE SUN SCREEN WAS CLOSED OR I WOULD HAVE BEEN SHOWERED IN GLASS. MORE FORTUNATELY, I WAS ABLE TO PULL OVER SAFELY. THIS SUDDEN EXPLOSION COULD HAVE EASILY CAUSED ME TO VEER OFF THE ROAD OR INTO ANOTHER VEHICLE. THE GLASS APPEARED TO EXPLODE "UPWARD". THE CAR WAS TOWED TO MB DEALERSHIP, WHERE THE SERVICE DEPARTMENT STATES IT IS NOT CONSIDERED A WARRANTY ITEM. MY CONTACT WITH MB USA WAS EQUALLY DISAPPOINTING IN THEIR REFUSAL TO HAVE A FIELD REPRESENTATIVE LOOK AT THE VEHICLE. BASED ON THE MULTIPLE REPORTS/INCIDENTS ON NHTSA AND CONSUMER REPORTS, IT IS IMPOSSIBLE THAT MERCEDES-BENZ IS NOT AWARE OF THIS DANGEROUS STRUCTURAL AND/OR PARTS DEFECT.

01/14/2020
Components: SERVICE BRAKES,FUEL/PROPULSION SYSTEM
Incident Date: 12/20/2019
Crash: No
Fire: No
Vehicle Identification Number: WDC0G4KBXGF******
Summary

SINCE THE TIME I PURCHASED THIS CAR, THE BRAKES HAVE REPEATEDLY MADE LOUD SQUEALING NOISES. MERCEDES HAS REPEATEDLY EXAMINED THE CAR AND TOLD US IT IS FINE AND NOT DANGEROUS. THEY HAVE NEVER FIXED THE NOISE. HOWEVER, MORE RECENTLY IN DECEMBER 2019, THE CAR DEVELOPED A STRONG FUEL ORDER IN BOTH THE CABIN AND OUTSIDE THE VEHICLE. WE BROUGHT IT TO A MECHANIC WHO SAID IT WAS A PROBLEM WITH THE CLAMP AND THE FUEL LINE. HE CALLED THE LOCAL MERCEDES DEALER WHO TOLD HIM TO ADJUST THE CLAMP. THAT HAS NOT FIXED THE PROBLEM. THE SMELL IS VERY STRONG, AND I AM SCARED TO DRIVE THIS VEHICLE. FROM ONLINE SEARCHES, I HAVE FOUND OTHER PEOPLE SEEM TO BE EXPERIENCING THE SAME TYPE OF PROBLEM WITH MERCEDES CARS.

01/14/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 01/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB3GA******
Summary

I PURCHASED MY 2016 MERCEDES BENZ GLE 350 LATE SEPTEMBER 2019. SINCE I HAVE OWNED THE VEHICLE I HAVE HAD ISSUES WITH WATER GETTING IN THROUGH THE LIFT GATE. ON SATURDAY JAN 4 THIS WATER ENTRY THROUGH TRUNK CAUSED MY MERCEDES BENZ TO STALL WHILE DRIVING. FORTUNATELY I WAS ON A SAFE ROADWAY WITH AMPLE SPACE BETWEEN OTHER DRIVES AND AN ACCIDENT DID NOT OCCUR. AFTER TOWING IT HOME I HAD THE CAR DIAGNOSED BY MY LOCAL MERCEDES BENZ SPECIALIST. THE COMPUTER HAD THE FOLLOWING STORED DIAGNOSTIC CODES. P053F94 STORED THE FUEL PRESSURE DURING A COLD START IS IMPLAUSIBLE. THERE EXISTS AN UNEXPECTED INSTRUCTION. P062800 CURRENT THE OUTPUT FOR THE FUEL PUMP HAS A SHORT CIRCUIT TO THE GROUND. U010987 CURRENT AND STORED COMMUNICATION WITH THE FUEL PUMP MODULE IS FAULTY. THE MESSAGE IS LOST. THESE DIAGNOSTIC CODES LED TO TECHNICAL SERVICE BULLETIN WATER ENTRY THROUGH TRUNK REFERENCE NUMBER(S) LI88.50-P-069683 VERSION 1 DATE OF ISSUE: APRIL 12, 2019 FUNCTION GROUP 88.50 TRUNK LID COMPLAINT TRUNK SEAL IS LOOSE, VEHICLE WILL NOT START, OR CHECK ENGINE LIGHT
 CAUSE POSSIBLE IMPROPER FIT OF TRUNK SEAL OR WATER ENTRY TO THE FUEL PUMP UNIT REMEDY PLEASE OPEN A PTSS CASE. DO NOT MODIFY IN ANYWAY.

08/30/2019
Components: EXTERIOR LIGHTING
Incident Date: 08/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB9GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. WHILE DRIVING 25 MPH, THE CONTACT WAS UNABLE TO SEE A PEDESTRIAN CROSSING THE ROAD BECAUSE BOTH FRONT HEADLIGHTS WERE NOT ILLUMINATED BRIGHTLY ENOUGH. THERE WERE NO INJURIES OR WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF ESCONDIDO (LOCATED AT 1101 W 9TH AVE, ESCONDIDO, CA 92025, (760) 745-5000) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,300. *TR

08/05/2019
Components: STRUCTURE
Incident Date: 08/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB9GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE450 AMG. THE CONTACT STATED THAT THE FRONT WHEEL WELL LINER PIN/SCREW ON BOTH THE DRIVER AND PASSENGER SIDES WERE LOOSE, WHICH CAUSED THE WHEEL LINER TO MAKE CONTACT WITH THE TIRES WHILE DRIVING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,001.

05/29/2019
Components: AIR BAGS
Incident Date: 04/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB7GA******
Summary

SRS MALFUNCTION LIGHT POPPED UP WITH CAR NEVER BEING IN ANY SORT OF ACCIDENT

04/25/2019
Components: STEERING,SUSPENSION,ENGINE
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB9GA******
Summary

I AM EXPERIENCING ISSUES WITH MY ACTIVE CURVE SYSTEM, THAT OTHER MB MODELS OF THE SAME YEAR AND CLASS ARE EXPERIENCING. SOME OF THE 2016 GLE'S HAVE BEEN RECALLED FOR THIS PARTICULAR ISSUE, BUT MY VEHICLE/VIN HAS NOT BEEN INCLUDED IN THE RECALL. I RECEIVE THIS ERROR MESSAGE WHEN TURNING A CURVE. MY VEHICLE IS UNDER WARRANTY AND MB WILL NOT PAY FOR THIS WITH MY CPO WARRANTY. THE DEALERSHIP HAS QUOTED ME $6984.00 TO FIX THE ISSUE. PLEASE INVESTIGATE THIS MATTER BECAUSE I THINK THAT MY VEHICLE/VIN SHOULD HAVE BEEN INCLUDED WITH THE CURRENT RECALL CAMPAIGN NUMBER 18V27200. MY ACTIVE CURVE SYSTEM HAS BEEN LEAKING OIL. I AM CONCERNED AS THIS IS A FIRE HAZARD AND SAFETY ISSUE. I CAN SMELL THE OIL BURNING AS WELL AS SEE IT FOAMING FROM THE FLUID CANISTER.

04/24/2019
Components: SUSPENSION
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB9GA******
Summary

MY VEHICLE IS HAVING AN ERROR MESSAGE THAT STATES ACTIVE CURVE ASSIST MALFUNCTION. I KNOW THAT SOME OF THE 2016 GLE COUPES WERE INCLUDED IN A RECALL, BUT MY VEHICLE HAS NOT BEEN INCLUDED IN THE RECALL AND I AM NOW EXPERIENCING ISSUES. THIS MESSAGE SHOWS WHEN THE VEHICLE IS TURNING.

02/09/2019
Components: UNKNOWN OR OTHER
Incident Date: 02/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB6GA******
Summary

SHATTERING/EXPLODING SUNROOF

11/08/2018
Components: EXTERIOR LIGHTING
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB1GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE VERY DIM AND IT WAS DIFFICULT FOR THE CONTACT TO SEE THE ROAD WHILE DRIVING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HAGERSTOWN (1955 DUAL HWY, HAGERSTOWN, MD 21740, (301) 733-2301) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. *TT*JB

11/06/2018
Components: EXTERIOR LIGHTING
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB1GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT STATED THAT THE HEADLAMPS WERE INSUFFICIENT TO DRIVE AT NIGHT, ESPECIALLY DURING INCLEMENT WEATHER. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HAGERSTOWN (LOCATED AT 1955 DUAL HWY, HAGERSTOWN, MD 21740, (301) 733-2301) TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20. *TT*JB

11/02/2018
Components: SUSPENSION,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA7FB2GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE63W4S. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED MULTIPLE FAILURES AFTER BEING PURCHASED IN APRIL OF 2016. WHILE DRIVING 45 MPH, THE CHECK ENGINE COOLANT INDICATOR ILLUMINATED. BIG ISLAND HONDA KONA (75-5608 KUAKINI HIGHWAY, KAILUA-KONA, HAWAII 96740, (808) 329-8101) REPAIRED THE ENGINE COOLANT SENSOR, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE TOTALLY INTEGRATED POWER MODULE WARNING INDICATOR ILLUMINATED AND THE SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED. FURTHERMORE, THE "CHECK BATTERY FOR KEY" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE KEY FOBS WERE REPLACED THREE TIMES BY THE SAME DEALER. UPON TURNING THE IGNITION, THE TURN SIGNAL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE FUEL CAP WAS DEFECTIVE AND THEY REPLACED THE FUEL CAP. THE CONTACT STATED THAT THERE WAS NO FORMAL DIAGNOSTIC TESTING PERFORMED ON THE VEHICLE BY THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V272000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE PART FOR THE RECALL REPAIR WOULD NOT BECOME AVAILABLE ON THE ISLAND OF HAWAII FOR FOUR MONTHS. THE FAILURE MILEAGE WAS 50. *DT VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE *JB

10/30/2018
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB3GA******
Summary

OUR 2016 MERCEDES GLE350 4MATIC SUV FIRST HAD PROBLEM ON OCT 11. MY WIFE WAS DRIVING THE VEHICLE WHEN THE ENGINE SHUT DOWN WHEN MY WIFE WAS TURNING IN THE MIDDLE OF AN INTERSECTION AND WOULD NOT START BACK UP. SHE WAS STUCK IN THE MIDDLE OF THE INTERSECTION FOR ABOUT 3 MINS AND WAS ABLE TO START AND DRIVE TO A RESTAURANT WHERE IT CUT OFF AND WOULD NOT START ANYMORE. WE HAD IT TOWED TO RBM OF ALPHARETTA. THEY STATED THAT THE FUEL CONTROL SENSOR FAILED AND NEEDED TO BE REPLACED. WE LEFT THE VEHICLE WITH THEM. MY WIFE AND I WAS NOT ABLE TO PICK UP THE VEHICLE OCTOBER 19TH BECAUSE WE WERE TRAVELING. THE VEHICLE HAS BEEN PARKED IN OUR GARAGED SINCE UNTIL OCTOBER 26 WHERE MY WIFE ENCOUNTERED THE SAME ISSUE AGAIN WHEN PICKING UP OUR SON AT THE LOCAL ELEMENTARY SCHOOL. THE VEHICLE CUT OFF WHILE TURNING OUT OF THE SCHOOL PARKING LOT AND WOULD NOT START AGAIN. THIS IS A HUGE SAFE HAZARD. WHAT IF A SEMI-TRUCK WAS CROSSING THE INTERSECTION, THEY WOULD HAVE NOT BEEN ABLE TO STOP IN TIME? I HAVE READ MANY OTHER OWNERS OF THIS SAME VEHICLE ON THIS SITE WITH THE SAME ISSUE. AGAIN WE HAD IT TOWED TO RBM OF ALPHARETTA AND NOW THEY ARE STATING THAT WATER HAD ENTERED THE AREA WHERE THE FUEL CONTROL SENSOR IS LOCATED. MERCEDES TECHNICIANS ARE THE ONLY PEOPLE THAT HAVE BEEN IN THAT AREA OF THE VEHICLE AND WE HAVE NEVER HAVE WATER LEAKAGE IN ANY AREA OF THIS VEHICLE AND THEY WERE THE LAST TO WASH THE VEHICLE. IF THIS WAS THE CASE, WHY WASN'T THIS BROUGHT UP WHEN THE PROBLEM FIRST OCCURRED. JUST BY USING DEDUCTIVE REASONING, NONE OF THIS MAKE ANY SENSE. MERCEDES IS A PREMIUM BRAND. SOMETHING SIMPLE AS WEATHER STRIPPING LAST LONGER THAN 2 YEARS. THIS REALLY NEEDS TO BE INVESTIGATED BEFORE SOMEONE IS HURT OR KILLED. A BRAND LIKE MERCEDES NEED TO BE HONEST AND HAVE INTEGRITY TO KEEP TRUST AND LOYALTY WITH THEIR CUSTOMERS.

10/29/2018
Components: EXTERIOR LIGHTING
Incident Date: 10/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB7GA******
Summary

ORIGINAL EQUIPMENT HEAD LAMPS ARE VERY DIM FOR NIGHT TIME DRIVING. SO MUCH SO, YOU NEED TO USE HIGH BEEMS MORE FREQUENTLY TO SEE. MERCEDES DOES NOT OFFER A SOLUTION EVEN AT ADDITIONAL COST TO OWNERS FOR AN UPGRADE IN LIGHTING THAT IS BRIGHTER OR TO ADD ADDITIONAL FOG LAMPS. MB REQUIRES THAT YOU ORDER THE VEHICLE WITH UPGRADED LIGHTING PACKAGE FROM FACTORY. IF YOU PURCHASE AFTER MARKET PRODUCTS THEN MB WILL VOID YOUR WARRANTY. APPARENTLY ITS A KNOWN ISSUE ON ALL MODELS WITHOUT OPTIONAL LIGHTING PACKAGE, THOUSANDS OF POSTS ONLINE VALIDATE THE CONCERN. MB SAID THEY WILL NOT OFFER NEW PRODUCT OR RECALL UNTIL COMPLAINTS ARE MADE THROUGH NHTSA.

10/24/2018
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 10/23/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 4JGDAOEB9GA******
Summary

THE REAR COLLISION ALERT SYSTEM HAS A DESIGN FLAW. THE SOUND ADJUSTED BY TECHNICIAN TO 100% IS BARELY AUDIBLE BY THE DRIVER, AND TYPICALLY AT OR AFTER IMPACT. IT IS ALSO NOT LINKED TO THE CAR DASH SOUND SYSTEM, SO THE RADIIO DOES NOT SHUT OFF ITS VOLUME. IN THIS INSTANCE, THE AUDIBLE ALARM IS INAUDIBLE. I HAVE HAD TWO ACCIDENTS WITH THE VEHICLE WHILE IT IS IN MOTION. THE DEALER DOES NOT ARGUE WITH MY ASSESSMENT, BUT SAYS THE SYSTEM IS FUNCTIONING AS DESIGNED. ATTACHED IS MY MERCEDES SERVICE RECORD DATED 10-23-2018 EXPECTING THE PROBLEM TO BE CORRECTED BY DEALER PROGRAMABLE TECHNOLOGY. I ADVISED THE SERVICE MANAGER THAT HE MIGHT WANT TO DISCUSS THIS WITH MERCEDES BEFORE I FILED THIS REPORT. HE DECLINED. THIS IS NOT A SAFE CONDITION AND COULD RESULT IN SERIOUS INJURY OR DAMAGE.

10/19/2018
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB1GA******
Summary

CAR STALLED ON THE HIGHWAY THEN TOWED TO THE DEALERSHIP. DEALERSHIP STATED THE FUEL LINE WAS FLOODED WITH WATER. THE SERVICE MANAGER STATED THAT I LET THE TRUNK OPEN IN THE RAIN, BUT I DID NO SUCH THING. THERE WAS ALSO NO WATER IN THE TRUNK OF THE CAR. THIS SEEMS TO BE A DEFECT WHEN THE VEHICLE IS EXPOSED TO NORMAL RAINY CONDITIONS. THERE IS NO WAY WATER SHOULD BE ABLE TO GET TO THE FUEL LINE BECAUSE IT SHOULD BE INSULATED AGAINST MOISTURE. CORPORATE THOUGHT THERE WAS FLOODING IN THE AREA, BUT THERE IS NO FLOODING IN DALLAS, TEXAS. MB CONDUCTS QUALITY TESTING IN DIFFERENT CLIMATES SO I DO NO SEE WHY THEY WOULD NOT CONSIDER IT TO BE A PRODUCT DEFECT. SOMEONE CAN POTENTIALLY DIE FROM THE CAR STALLING ON THE HIGHWAY. THIS IS SOMETHING THAT SHOULD NOT BE OVERLOOKED BY MB.

04/26/2018
Components: POWER TRAIN,ENGINE
Incident Date: 04/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA0EBXGA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE300D. WHILE DRIVING 40 MPH, THE ENGINE BEGAN MAKING A LOUD NOISE. THE CONTACT STATED THAT THE ENGINE AND TRANSMISSION MOUNTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF EL DORADO HILLS (1000 MERCEDES LN, EL DORADO HILLS, CA (888) 773-3154) WHERE IT WAS DIAGNOSED THAT THE ENGINE AND TRANSMISSION MOUNTS NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FAILURE WAS COMMON WITH MERCEDES-BENZ VEHICLES; HOWEVER, THERE WAS NO EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 35,000.

04/03/2018
Components: ENGINE
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB2GA******
Summary

2016 MERCEDES BENZ GLE. CONSUMER WRITES IN REGARDS TO ENGINE SHUTTING OFF WHILE DRIVING. *LD THE CONSUMER STATED THE CONTROL MODULE WAS REPLACED. *JS

01/12/2018
Components: UNKNOWN OR OTHER
Incident Date: 12/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5GB2GA******
Summary

WHILE DRIVING THE SUV AT HIGHWAY SPEEDS THE PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED COVERING MY WIFE WITH GLASS AND ALMOST CAUSING HER TO LOSE CONTROL.

01/06/2018
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA6DB7GA******
Summary

THIS GLE 550$ 2016 LESS THAN 18 MONTHS WITH 5800 MILES. ELECTRICAL CHARGE OUTLET DOOR IS POSING SAFETY PROBLEMS. IT IS LOCATED HORIZONTALLY IN THE REAR BUMPER. THE SOLENOID VALVE EITHER UNLOCKS ITSELF DURING DRIVE, OR CANNOT BE CLOSED. DURING RUNNING THE DOOR OF THE OUTLET IS OPEN. THE CARS BEHIND ME HONK AND ATTEMPT TO OVERTAKE ME AND SLOW DOWN IN THE NEXT LANE TO WARN ME THAT MY GASOLINE DOOR IS OPEN (THEY DO NOT KNOW IT IS ELECTRICAL). I GET WORRIED ABOUT THEIR SAFETY AND MINE IN THE HGHWAY . WATER AND SNOW SEEPS INTO THE SOLENOID VALVE MAKING IT IMPOSSIBLE TO CLOSE THE ELECTRICAL OUTLET COVER OF THE CHARGING OUTLET. IT HAS GONE TO THE WORKSHOP THREE TIMES. THEY PRETTY MUCH GAVE UP AND REFERRED TO MERCEDES. TWO WINTERS, THE VALVE IS FROZEN AND NON FUNCTIONAL. NON CLOSURE OF THE ELECTRICAL OUTLET MAKES GASOLINE OUTLET DOOR INOPERABLE. OCCASIONALLY, A DUCT TAPE HAS TO BE USED TO KEEP THE DOOR CLOSED AND GASOLINE FILLED. INITIALLY, THE DEALER NOT KNOWING, I SUPPOSE, SUGGESTED I USE WD 40 SPRAY INTO THE ELECTRICAL OUTLET DOOR. I WAS RELUCTANT TO FOLLOW THIS MODE DUE TO FEAR OF ELECTRICAL SHORT CIRCUIT. LATER THE SOLENOID VALVE REPLACED WITH NO PERMANENT SOLUTION TO THE PROBLEM. IT SEEMS, THIS ISSUE HAS BEEN REPORTED IN THE B CLASS ALSO AS PER THE LINK BELOW. HTTP://WWW.MYBCLASSELECTRICDRIVE.COM/FORUM/VIEWTOPIC.PHP?P=3927 MERCEDES NEEDS TO LOOK INTO THIS AND RECALL THIS MODEL UNTIL FIX. BECAUSE OF THIS ISSUE, THE PRE CLIMATIC CONTROL IS NON FUNCTIONAL AND GIVES WARNING OF LOW HV BATTERY VOLTAGE. THIS CAR IS PRETTY MUCH USELESS IN WINTER AS IT DOES NOT MEET ITS SPECIFICATIONS LISTED IN THE MANUAL.

12/28/2017
Components: STRUCTURE
Incident Date: 12/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB5GA******
Summary

MY SUNROOF EXPLODED SPONTANEOUSLY WHILE I WAS DRIVING. THERE WAS NO SIGNS OF DAMAGE TO THE GLASS. THE GLASS FLEW BACK ON ROAD AND THE GLASS REMAINING ON TOO APPEARED BOWED.

12/04/2017
Components: STEERING
Incident Date: 09/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB1GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE CONTACT STATED THAT THE DEALER (MERCEDES-BENZ OF SOUTH MISSISSIPPI, 11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE, MS 39540, (228) 265-9185) INDICATED THAT THEY WOULD ORDER THE PARTS. THE CONTACT HAD NOT RECEIVED A RESPONSE AFTER SEVERAL CALLS TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/30/2017
Components: POWER TRAIN
Incident Date: 11/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB1GA******
Summary

CAR LURCHES FORWARD DURING BRAKING CAUSING THE CAR TO SHUTTER AND BUCKLE FORWARD WITHOUT CONTROL.ISSUES OCCURS IN ALL MODES OF DRIVE, INCLUDING ECO, SPORT, SPORT+ AND COMFORT. WHEN APPROACHING A STOP THE CAR JERKS FORWARD WHILE BRAKES ARE APPLIED. RPM'S BOOST UP WITHOUT ANY MOTION ON THE GAS PEDAL AND SUBSEQUENT MOTION ON THE BRAKE. CAR LUNGES FORWARD CAUSING WHIPLASH AND LOSS OF CONTROL AT SPEEDS UNDER 20 MPH. CAR HAS HAD THIS SPECIFIC TRANSMISSION ISSUES SINCE PURCHASE IN 9/2016 AND DEALERSHIP HAS DEALT WITH THIS ISSUE ON THE SAME MAKE AND MODEL WITHOUT AVAIL. CAR HAS BEEN IN FOR SERVICE SINCE 11/2/2017 WITHOUT ANY UPDATE, 30+ DAYS IN STATE OF CALIFORNIA (AUTOMATIC LEMON LAW APPLIES). CAR NEEDS A SOFTWARE FIX THAT HASN'T BEEN ISSUED YET, AND WILL NOT BE ISSUED UNTIL THE EARLIEST MID-JANUARY 2018. WHEN FIRST BROUGHT IN FOR SERVICE (4 WEEKS AFTER PURCHASE) DEALER STATED THE CAR WAS "BREAKING IN", I HAD TO TELL THE DEALERSHIP THAT I WOULDN'T PAY THEM FOR SCHEDULED MAINTENANCE IF THEY COULD NOT FIX THE TRANSMISSION ISSUE THEY KEPT THE CAR AND STILL HAVE IT .MERCEDES NORTH AMERICA - SPECIAL REFERENCE TO THE WEST COAST REFERRAL MANAGER HAS BEEN UNCOOPERATIVE IN RESPONDING TO REQUESTS FOR INFORMATION AND DOES NOT RESPOND TO ANY COMMUNICATIONS.

09/10/2017
Components: EQUIPMENT,UNKNOWN OR OTHER
Incident Date: 08/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB3GA******
Summary

DEFECTIVE JACK - THE CAR WAS STATIONARY ON THE SHOULDER OF AN INTERSTATE IN ORDER TO FIX A FLAT TIRE. THE JACK PRONG WAS INSERTED AS DESIGNED INTO THE HOLE UNDER THE CAR AND THE CAR WAS RAISED TO REMOVE THE TIRE. UPON RAISING, THE PRONG DEFORMED AND RESULTED IN THE COLLAPSE OF THE CAR. THE RESULTING DEFORMITY RENDERED THE JACK INOPERATIVE AND ALMOST RESULTED IN SEVERE INJURY. THE CONSUMER STATED MERCEDES ROADSIDE ASSISTANCE WAS NOT APPROPRIATELY RESPONSIVE WHILE THE STRANDED ON THE SHOULDER OF THE HIGHWAY. *JS

08/15/2017
Components: STEERING
Incident Date: 08/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB4GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CRITZ BMW BUICK GMC MERCEDES-BENZ OF SAVANNAH WHO INFORMED THEM THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD RECEIVE A SECOND NOTICE ONCE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/14/2017
Components: STEERING
Incident Date: 04/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB9GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF JACKSONVILLE LOCATED AT 10231 ATLANTIC BLVD, JACKSONVILLE, FL 32225; (866) 955-5901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 770-705-0600 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 10/03/17 *BF UPDATED 10/26/2017*JS

08/09/2017
Components: STEERING,AIR BAGS
Incident Date: 12/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB1GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V903000 AND 17V241000 (AIR BAGS, STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VALENCIA BMW 23435 VALENCIA BLVD VALENCIA, CA 91355) WHERE IT WAS CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

07/24/2017
Components: STEERING
Incident Date: 04/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB4GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF BEVERLY HILLS, 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210, (310) 659-2980) HAD BEEN UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE REMEDY AND REPAIR PARTS. THE CONTACT ASKED THE DEALER TO INSPECT THE PARTS. BUT THEY DID NOT. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/20/2017
Components: STEERING
Incident Date: 07/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB9GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE NATIONWIDE. IN ADDITION, THE DEALER STATED THAT THERE WAS NO TIME FRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

07/10/2017
Components: STEERING
Incident Date: 06/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5GB4GA******
Summary

THERE IS A RECALL # 17V241 ON THIS VEHICLE, AND THE LETTER RECEIVED FROM THE MANUFACTURER STATES THAT THERE IS AN INCREASED RISK OF CRASH DUE TO THE POWER STEERING CONNECTOR NOT BEING SEALED PROPERLY, AND THERE IS CURRENTLY NO SOLUTION OR PARTS TO FIX IT. WHAT ARE MY RIGHTS? HAVE TALKED TO THE MANUFACTURER TO NO AVAIL.

07/07/2017
Components: STEERING
Incident Date: 07/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5HB6GA******
Summary

I RECEIVED A RECALL LETTER FROM MERCEDES BENZ REGARDING THE SAFETY OF MY VEHICLES POWER STEERING WHICH COULD GO OUT AT ANY TIME, CHANGING FROM AUTOMATIC TO MANUAL CONTROL. THE LETTER STATED "THE POWER STEERING ASSIST MAY DEACTIVATE, INCREASING THE RISK OF A CRASH." I CALLED MERCEDES BENZ USA AND WAS TOLD THEY COULD NOT GUARANTEE 100 % THAT THE CAR WAS SAFE TO DRIVE. THEY STATED THEY HAVE NO PARTS TO FIX PROBLEM AND WOULD SEND ANOTHER LETTER AS PARTS BECOME AVAILABLE. I EXPLAINED I DO MOUNTAIN DRIVING WEEKLY WHICH INCLUDES CHANGING WEATHER CONDITIONS THRU OUT THE YEAR, THEREFORE THIS RESPONSE IS NOT ACCEPTABLE. I WAS TOLD IT WAS UP TO ME IF I CHOSE TO PARK THE CAR AND NOT DRIVE IT UNTIL THEY HAVE PARTS (IN A MONTH OR SO). THE GENTLEMAN TOLD ME THEY DON'T EVEN KNOW WHAT THE EXACT PROBLEM IS. MERCEDES BENZ USA DOES NOT OFFER ANY HELP FOR THIS SITUATION.

07/06/2017
Components: STEERING
Incident Date: 07/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA5JB7GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF SUGAR LAND 15625 SOUTHWEST FWY, SUGAR LAND, TX, 7748) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/09/2017
Components: ELECTRICAL SYSTEM
Incident Date: 06/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB5GA******
Summary

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE450. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V440000 (ELECTRICAL SYSTEM), THE VEHICLE EXPERINCED A FAILURE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE COMPLETELY SHUT OFF. THE CONTACT RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO WALTER MERCEDES IN RIVERSIDE, CALIFORNIA, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER STATED THAT THE RECALL WAS REPAIRED AND COULD NOT BE DUPLICATED. THE APPROXIMATE FAILURE MILEAGE WAS 18,407.

05/02/2017
Components: POWER TRAIN
Incident Date: 04/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA0EB6GA******
Summary

AFTER STOPPING, WHEN THE CAR TRANSMISSION IS IN DRIVE MODE. IF THE DRIVER PRESSES THE KEYLESS IGNITION BUTTON TO OFF, THE CAR TRANSMISSION SWITCHES TO NEUTRAL MODE. THIS CAUSES ROLLOVER RISK. IF THE DRIVER DOES NOT SEE THAT THE CAR IS IN NEUTRAL, THE CAR CAN ROLL AND CAUSE COLLISION AND RISK TO PEOPLE AROUND. THE CAR SHOULD EITHER STAY IN DRIVE MODE OR SWITCH TO PARK MODE WHEN THE OFF BUTTON IS SWITCHED WHEN THE CAR IS IN DRIVE MODE.

11/13/2016
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 11/12/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 4JGDA5JBXGA******
Summary

DRIVER PULLED INTO PARKING SPOT. WHILE CAR WAS STOPPED, AND THE DRIVER ATTEMPTED TO PUT THE VEHICLE IN 'PARK', WHILE PRESSING THE BRAKE, THE CAR VIOLENTLY JUMPED FORWARD TWO TIMES, AT AN EXTREME SPEED, AND WOULD NOT DISENGAGE. TRANSMISSION DISPLAY (P, R, N, D) WAS FLASHING AND VEHICLE CAUSED INJURY TO THE DRIVER AND CHILD.

11/02/2016
Components: VISIBILITY/WIPER
Incident Date: 07/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGDA0EB2GA******
Summary

THE LEFT SIDE EXTERIOR MIRRORS DO NOT PIVOT OUT FAR ENOUGH TO ALLOW THE DRIVER TO SEE THE BLIND SPOT BESIDE THE REAR SECTION OF THE VEHICLE IF THE DRIVER HAS HIS SEAT MOVED IN THE REAR-MOST POSITIONS. THIS HAS CAUSE SEVERAL NEAR-HIT SITUATIONS WITH ME WHEN MERGING INTO TRAFFIC. EVEN THOUGH A VEHICLE WAS PRESENT IN THE BLIND SPOT NOTHING WAS VISIBLE IN ANY OF THE MIRRORS NOR WAS THERE ANY INDICATION FROM THE BLIND SPOT MONITOR. THE MIRROR NEEDS TO PIVOT ABOUT 10 DEGREES FARTHER TO ALLOW THE DRIVER VISIBILITY OF THE BLIND SPOT OR THE MIRROR NEEDS TO BE CONVEX TO INCREASE THE FIELD OF VIEW OF THE MIRROR.

09/14/2016
Components: ENGINE
Incident Date: 09/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EBXGA******
Summary

ECO START/STOP FEATURE IS UNSAFE. DRIVER COULD MISINTERPRET WHEN VEHICLE IS IN ECO STOP MODE VS OFF IN PARK. THIS COULD CAUSE THE VEHICLE TO START AND LURCH FORWARD WHEN THE DRIVER TAKES THEIR FOOT OFF THE BRAKE WHEN THEY ASSUME IT IS OFF IN PARK. UNSAFE.

07/19/2016
Components: WHEELS
Incident Date: 07/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGED6EB3GA******
Summary

CONTINENTAL TIRE FAILURE. WITH ABOUT 500 MILES FROM TAKING DELIVERY TIRE DEVELOPED A BUBBLE ON THE OUTSIDE. CREATING HIGH PROBABILITY OF FAILURE IN FLORIDA HEAT. TIRE REPLACED BY MERCEDES.

0 Recalls

for 2016 MERCEDES-BENZ GLE-CLASS

Get started for free

Get a free preview of the report