2018 Audi Q7 SUV AWD

I recently purchased a CPO 2018 Audi Q7, and shortly after purchase, I encountered the problem indicated in this TSB about break squeal (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153128-9999.pdf) I contacted the dealer (Audi North Austin, located at 12971 Pond Springs Road, Austin, TX 78729) to fix this problem, but was refused because my car does not meet the criteria specified in the TSB, namely 24 Months / 24,000 Miles (my car has 27,700 Miles). In doing so, I found another TSB (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153129-9999.pdf) with the same problem as in my car. And it has different criteria, namely 48 Months/50,000 Mile. In this regard, I would like to ask why there are different criteria for the same problem? Why are 2017 Audi Q7 models has 48 Months/50,000 Miles to fix this problem, but 2018 Audi Q7 only 24 Months/24,000 Miles ?

Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.

Low coolant, and found coolant leaking from waterpump

Noticed front Goodyear Eagle Sport 285/45R20 tread are cracking and peeling. This is my second set of at the same OEM tire having the same phenomenon as original tires that came with vehicle when purchase new. Per dealership, this is a known issue with Goodyear tires and was recommended to switch to Pirelli tires. Current tires are still under manufacture warranty but if there is a known issue, why is Goodyear still selling tire? This failure seems to occur after about 15k to 18k miles of usage. Concern tread will tear apart at high speed and could cause an accident on there road.

Dear Leadership @ NHTSA, On July 5th, I reported an incident of Air conditioner not working on my Audi Q7 car with Dealer- Audi Bellevue, located at 1533 120th Ave NE, Bellevue Washington 98005. Findings from the service team was, faulty Control Module and it was replaced. However, this replacement did not fix the problem. Further Investigation led to puncture in the Condenser as the cause. I was told the Condenser had to be replaced. I spoke to my service advisor and Supervisor of the service advisor. My question to them was “How can the condenser get punctured, which is under the hood of the car. My car never met with any accident”? Per Dealer Supervisor, While driving rocks from the road, can make its way through the front grill and make a hole on the Condenser and this is a known issue. My concern is, if this is a known problem, why is Audi still sticking to this Design where it can let rocks pass through the front grill to make a dent on the Condenser. This is causing a huge inconvenience/hardship to customers like me. I had to spend $1,542.62 for the condenser replacement(though I had a Platinum extended warranty) and had to leave my car at the workshop for 11 days. Now that the Condenser is replaced and working fine, the issue does not resolve here, rocks can potentially come through the front grill and can make a dent on the condenser again. This is still an OPEN issue. If that happens again, I will have to go through the same cycle of hardship/hazard/inconvenience. From inspection standpoint, the punctured condenser should be available with my Dealer. I have not made a claim through insurance, so no inspection is made on this condenser. I am not certain when the rocks would have puncture the condenser and there is no indication when the condenser was punctured. Since I noticed my Air conditioner not working on June 27th, I believe this incident of condenser puncture could have happened a week before.

When I was driving and trying to make a right turn to merge into the traffic, the transmission suddenly stalled and stuck in neutral, put my car in the right lane with large traffic on the lane and forced other cars to make sudden stop. After restarting the engine multiple times, it was suspected that somehow the transmission is always in neutral while the onboard system showing it is in driving mode. I had to get out of the car to push it to a safe side road. This is all sudden while car engine is running. Initially the onboard dashboard shows Transmission Malfunction, but after restarting even that error message disappeared, while the transmission is still not engaging.

STATIONARY VEHICLE: FOR THE LAST 3-4 WEEK THE SEAT BELT DOES NOT WANT TO FASTEN. I HAVE TO REALLY WORK WITH IT TO FASTEN. ALSO ,IT IS DIFFICULTY TO UN-FASTEN ONCE IT IS FASTENED. THIS PROBLEM IS INTERMITTENT AND IS GETTING HUNG MORE FREQUENTLY. I ASK THE AUDI DEALER IN MELBOURNE TO CHECK THE SEAT BELT ABOUT 5- MONTHS AGO. THEY SAID THEY COULD NOT REPRODUCE THE PROBLEM WITH THE SEAT BELT. BUT TO ME THIS IS A REAL SAFETY PROBLEM.

AT TIMES, THE "STOP-START" SYSTEM SEEMS TO FALTER WHEN THE VEHICLE HAS SLOWED TO ALMOST A FULL STOP, BUT NOT QUITE. IF I TRY TO ACCELERATE I GET A FEW SECONDS WHEN NOTHING HAPPENS. I FEEL THAT IT IS EITHER A TRANSMISSION CAUGHT BETWEEN SHIFTS OR AN ENGINE FALTER. I HAVE MENTIONED THIS TO THE DEALER, BUT WAS TOLD THAT "THAT'S HOW IT IS".

TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED WHILE DRIVING AT 25 MPH, A WARNING MESSAGE INDICATING 'STEERING MALFUNCTION PLEASE VEHICLE' ILLUMINATED. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE AND ATTEMPTED TO RESTART THE VEHICLE, HOWEVER THE MESSAGE WAS STILL DISPLAYED. THE CONTACT LEFT THE VEHICLE AT A PARKING LOT OVER NIGHT. THE CONTACT HAD THE MANUFACTURER TOW THE VEHICLE TO A LOCAL DEALER BELL AUDI (782 US-1, EDISON, NJ 08817) WHO DIAGNOSED THE FAILURE AS A STEERING WHEEL SYSTEM ISSUE THAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,328.

SUN ROOF SPONTANEOUSLY EXPLODING WHILE DRIVING STRAIGHT ON A HIGHWAY.

IN MAY OF 2020 I SEVERELY HIT MY HEAD (LEFT SIDE OF FOREHEAD) ON THE C-PILLAR WHILE EXITING THE LEFT-REAR SEAT. THE VEHICLE WAS PARKED AT THE TIME AT THE TIME OF MY HEAD INJURY. THE INJURY WAS CAUSED BECAUSE THE C-PILLAR IS VERY CLOSE TO THE REAR HEADREST, AND TO EXIT THE VEHICLE ONE GENERALLY HAS TO LOOK DOWN AT THE GROUND WHERE ONE IS ABOUT TO STEP. IT IS MY UNDERSTANDING THAT THERE IS CURRENTLY A SAFETY RECALL (70H8 NHTSA: 20V658) FOR THIS VEHICLE, A 2018 AUDI Q7. (THE C-PILLAR IS THE THIRD VERTICAL BEAM FROM THE FRONT OF THE VEHICLE.) THE RECALL STATES "AN INCREASED RISK OF INJURY IF AN UNBELTED PASSENGER'S HEAD CONTACTS THE C-PILLAR IN A CRASH." MY EXPERIENCE IS THAT THERE IS ALSO AN INCREASED RISK OF HEAD INJURY ON THE C-PILLAR AS PASSENGERS EXIT THE VEHICLE FROM THE REAR DOORS WHILE THE VEHICLE IS PARKED. I REPORTED MY PROBLEM TO THE MANUFACTURER AND THEY RESPONDED ON DEC. 22, 2020: "AUDI OF AMERICA HAS REVIEWED YOUR CONCERNS AND WE SEE THE EXPERIENCE AS BEING NO FAULT OF THE VEHICLE OR THE 70H8 CAMPAIGN."

LOUD SQUEAKING NOISE WHEN BACKING UP/ON REVERSE COMING FROM FRONT BRAKES. ADVISED AUDI DEALERSHIP AT ROCHERST HILLS, MI FOR THE ISSUE WHEN THE CAR WAS LESS THEN 2 YEARS OLD AND WITH ONLY 20,000 MILES ON IT, BUT SERVICE ADVISER SAID THERE WAS NO BULLETIN TSB, SERVICE CAMPAIG OR RECALL FOR THE THE ISSUE. I SHOULD PAY OUT OF MY POCKET FOR THE SERVICE. AFTER SPEAKING TO AN AUDI REPRESENTATIVE DIRECTLY, I WAS ADVISED THAT THERE WAS A TSB FOR THE CAR AND MY CAR IT SHOULD BE SERVICED. WHEN CONTACTED THE SAME DEALERSHIP I WAS ADVISED THAT I WAS OUT OF 24,000 MILES (BY 1,000 MILES) OR 2 YEARS WARRANTY (OUT 4 MONTHS) AND THEY COULD NOT FIX IT. WHEN I COMPLAINED TO THEM THAT THE OTHER ADVISED TOLD ME THERE IS NO COVERAGE AVAILABLE, WHEN MY CAR WAS UNDER COVERAGE LIMITS, THEN THE DEALER TOLD ME THAT THE ADVISER DOS NOT WORK WITH THEM ANYMORE. I OPENED A COMPLAIN WITH AUDI CUSTOMER CARE AND AFTER 2 WEEKS, AUDI CUSTOMER SERVICE STATED THAT THE DEALER ADVISED THAT I NEED TO REPLACE ROTOR AND PADS DUE TO DUST'.. AUDI COULD NOT DO ANYTHING AS THEY HAVE A RELATIOSHIP WITH THE DEALERSHIP, AS PER CUSTOMER SERVICE REPERSENTATIVE. THE SQUEAING IS VERY, VERY LOUD, MY 3 KIDS AND PEOPLE AROUND GET SCARED OR WONDERING WHAT IS HAPPENING WHEN I PRESS BRAKES WHILE ON REVERSE. NEITHER AUDI USA OR AUDI ROCHERSTER HILLS, MI CARE ABOUT THEIR CUSTOMERS SAFETYBUT JUST OUR MONEY.

FRONT BRAKES HAVE ISSUES FROM THE BEGINNING WITH BRAND NEW TIRES FROM THE DEALER. DEALER CHANGED ALL TIRES WITH BRAND NEW TIRES AGAIN AND BRAKE PADS FOR FRONT BRAKES SIX MONTHS AGO. VEHICLE MAKES NOISE WHEN I PUSH BRAKE. VEHICLE IS NOW WITH THE DEALER AND THEY ARE TRYING TO FIGURE OUT. THIS IS NOT AT ALL ACCEPTABLE BEING A $80K VEHICLE. AUDI SHOULD DISCONTINUE THESE DEFECTIVE VEHICLES AND REFUND THE MONEY. THIS IS ALSO A ROAD HAZARD AND RISKY ISSUE TO DRIVE. THIS IS A MAJOR SAFETY ISSUE.

I WENT TO PICK MY 3 YO TWINS AT SCHOOL. OPENED MY DOOR, GOT OFF THE CAR AND CLOSED IT, WITH KEYS INSIDE MY PURSE AT FRONT PASSENGER SEAT (MY USUAL ROUTINE). WAS ABLE TO OPEN PASSENGER'S BACK DOOR, BUCKLED MY SON TO CAR SEAT AND CLOSED HIS DOOR. WHEN TURNED TO OTHER SIDE TO OPEN THE DOOR FOR MY GIRL, NOTED CAR WAS LOCKED AND IGNITION TURNED OFF WITH MY 3YO SON INSIDE. ALL DOORS WERE LOCKED DESPITE KEYS BEING INSIDE CAR AND IGNITION OFF. REMOTE CONTROL WAS OPERABLE WITH BATTERIES FUNCTIONING WELL. SCHOOL DIRECTOR CALLED 911 AND FIRE DEPARTMENT WENT TO ASSIST. THEY WERE UNABLE TO OPEN DOOR AND AFTER ~20MINUTES OF MY SON BEING INSIDE, BUCKLED AND IN FLORIDA HEAT, EMT AND FIRE FIGHTERS HAD TO BREAK A WINDOW TO GET HIM OUT. WHEN I WAS ABLE TO GET HIM, HE WAS EXTREMELY HOT WITH ELEVATED TEMPERATURE AND SOAKED IN SWEAT. THANKFULLY I WAS NOT WITH MY 3MONTH OLD BABY THAT DAY. SINCE MY BOY'S TEMPERATURE WAS COMING DOWN NICELY WITH SUPPORTIVE MEASURES I DID NOT TAKE HIM TO THE HOSPITAL AND DECIDED TO OBSERVE AT HOME. CAR HAD SERVICE 6 DAYS PRIOR TO THIS EVENT IN AUDI FORT MYERS NEXT DAY ON 10/08/10, TOOK CAR TO AUDI FORT MYERS AND REPORTED EVENT TO SERVICE DEPARTMENT, COMPUTER SYSTEM WAS CHECKED AND NO EVENT WAS REGISTERED. THEN I WAS TOLD BY EMPLOYEES AT AUDI, THEY COULD NOT EXPLAIN THE EVENT BUT NOTHING THEY CAN DO AND NO NEED TO REPORT TO AUDI USA.

KEPT LIGHT APPEARS ON DASH THAT ADD 1 QT OF OIL FOR 6 TIMES. BEFORE THIS LIGHT APPEARS, CAR ALWAYS SUDDENLY STOPPED WHILE IM DRIVING OR PARKED. LAST SATURADAY 1/11, MY CAR WAS SUDDENLY STOPPED ON HIGHWAY AND ENGINE WAS RUNNING AND SO LOUD AFTER CAR STOPPED BUT CANNOT CHANGE ANY GEARS FOR FEW SECONDS. I'M SO FRUSTRATED AND SCARED TO OPERATE THIS VEHICLE. I WENT TO AUDI SERVICE BUT THEY DON'T FOUND ANY PROBLEMS AND REFILLED OIL AGAIN. IN MY 6 TIMES OF THIS EXPERIENCE, LIGHT WILL BE APPEARED AND CAR WILL BE STOPPED WHILE OPERATING AGAIN. MUST BE FIXED THIS MATTER BY AUDI

PURCHASED A NEW 2018 AUDI Q7 LATE JUNE 2018 WITH GOODYEAR EAGLE ALL SEASON TIRES (285/45R20). AFTER ABOUT 24,000 MILES, NOTICE STEERING WAS DRIFTING TOWARDS THE PASSENGER SIDE WHILE DRIVING ON HIGHWAY AND ROAD IN NORMAL CONDITIONS. THEN NOTICE BOTH FRONT TIRES STARTED TO "CHUNK" ON OUTER EDGES OF TIRE. REAR TIRES ARE STILL IN GOOD SHAPE AND WEARING EVENLY AT 7/32 TREAD DEPTH. DEALER AT FREMONT, CA ACKNOWLEDGE THIS IS A KNOWN ISSUE AND WILL NOT REPLACE TIRES AFTER 12,000 MILES. PER DEALER REPORT, LF AND RF ARE "5+ CUPPING". DEALER SERVICE ADVISOR RECOMMENDED TO CALL GOODYEAR. CALL GOODYEAR TOLL FREE NUMBER TO FILE A WARRANTY CLAIM. GOODYEAR ALSO ACKNOWLEDGE AUDI IS AWARE THIS IS AN ISSUE ON VEHICLE AND PROVIDED A WARRANTY CLAIM NUMBER. VERY SURPRISED BOTH GOODYEAR AND AUDI ACKNOWLEDGE THERE IS A DESIGN DEFECT BUT DEALER IS NOT WILLING TO REPLACE TIRES UNDER MANUFACTURE WARRANTY ESPECIALLY SINCE CAR IS DRIFTING TO THE RIGHT UNDER NORMAL DRIVING CONDITIONS. DRIFTING COULD BE A SAFETY ISSUE AND POTENTIALLY CREATE AN ACCIDENT.

WHEN COMING TO AN ABRUPT STOP TO PREVENT A COLLISION THE MIDDLE ROW PASSENGER SEATBELT CAME UNBUCKLED. MY 2.5 YEAR OLD IS IN A FORWARD FACING CAR SEAT BUCKLED INTO THIS SEAT. THE BUCKLE CAME LOSE CAUSING THE SEAT THE BE FREE.

LOUD SQUEAKING NOISE WHEN BACKING UP COMING FROM BRAKES. NOISE IS ALARMING AND CAUSES ONE TO IMMEDIATELY BRAKE, AND NOISE DRAMATICALLY ALARMS THOSE AROUND AND IN VEHICLE. 2018 AUDI Q7 WITH 26K MILES. DEALER DID NOT ADVISE OF TSB ADVISING SELF...ONLY AWARE AFTER CALLING AUDI DIRECTLY. DEALER SERVICE ADVISED BRAKE AND ROTOR REPLACEMENT IF PROBLEM CONTINUES. INTERNET RESEARCH REVEALS PROBLEM EXISTED SINCE 2016 Q7 MODEL. AUDI NEVER INFORMED US DIRECTLY AND DEALER SERVICE DID NOT INFORM US...WE NEEDED TO CALL AND OR INFORM BOTH BEFORE BEING ADVISED OF TSB. NHTSA CALLED AND INFORMED SELF OF AUDI'S DECISION TO NOT DO RECALL AND ONLY ISSUE TSB. WHERE IS THE RESPONSIBILITY FOR ADVISING VEHICLE OWNERS OF SUCH PROBLEMS.... DEALER SERVICE REP DID NOT ADVISE OF TSB INITIALLY...OWNER ADVISED TO REPAIR AND ABSORB COST. ONCE TSB DISCUSS BY OWNER, ARRANGEMENT WAS MADE FOR COST SHARING.

I NOTICED ROUGH HANDLING AND ROAD NOISE AT 7,000 MILES. I CHECKED THE TIRES AND THEY WERE WORN UNEVENLY. THE DEALER SAID THEY NEEDED TO BE ROTATED AND THAT IT WOULD GO AWAY, BUT IT'S BEEN ANOTHER 9,000 MILES AND IT HASN'T IMPROVED. THE TIRES ARE PIRELLI SCORPION VERDE ALL SEASON RUN FLATS. THEY ARE WEARING HORRIBLY ONLY ON THE INSIDE HALF OF THE TIRES. I HAD A FOUR WHEEL ALIGNMENT DONE, BUT IT HASN'T HELPED THE UNEVEN WEAR. THE WEAR PATTERN IS WAVY, LIKE A ROLLER COASTER. I BELIEVE THERE IS AN ISSUE WITH THESE TIRES. THE CAR IS A 2018 AUDI Q7.

THE OEM GOODYEAR EAGLE RUN FLAT TECHNOLOGY (RFT) TIRES THAT WERE ORIGINALLY INSTALLED ON THE VEHICLE ARE STARTING TO "CHUNK" ON THE OUTER EDGES OF THE TIRE. THE TREAD IS STILL AT 8/32 AND THE CAR ONLY HAS 9,700 MILES ON IT. THIS IS A WELL DOCUMENTED ISSUE ON 2018 AUDI Q7'S WITH THIS TIRE, SO MUCH SO THAT THERE IS A TSB OUT FOR THE ISSUE. HOWEVER, AUDI AND THE DEALERSHIP HAVE DECLINED TO REPLACE THE DEFECTIVE TIRES EVEN THOUGH THEY ARE CLEARLY WEARING DIFFERENTLY THAN THE BACK ONES. THEIR EXPLANATION IS THAT THIS IS "NORMAL WEAR", BUT NO OTHER CAR I HAVE DRIVEN HAS HAD THIS TYPE OF TIRE WEAR.

THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION

DRIVING ON INTERSTATE 29 AND SUV STARTED ACTING FUNNY AND THEN STOPPED. CALLED AUDI CARE AND THEY HAD TRUCK TOWED TO OMAHA NE. THEY PUT IN NEW FUEL TANK, PUMP AND LINE. HAD MY SUV IN SHOP FOR TWO WEEKS LESS THAN TWO WEEKS LATER DRIVING AND ALL THE SUDDEN MY GAS LIGHT COMES ON. I STOPPED AND PUT GAS IN AND GOT HOME. DROVE INTO THE GARAGE AND FUEL WAS RUNNING OUT FROM UNDER THE TRUCK. CALLED AUDI CARE AGAIN AND COULDN'T GET TOWED UNTIL FUEL STOPPED LEAKING BECAUSE OF SAFETY CONCERNS. TRUCK HAS BEEN IN SHOP FOR OVER TWO WEEKS AGAIN. SO, OUT OF OVER 6 WEEKS I HAVE HAD MY Q7 FOR LESS THAN TWO WEEKS TO DRIVE.

EXCESSIVE TIRE WEAR CONTINENTAL TIRES INSTALLED AS ORIGINAL EQUIPMENT WORN OUT AT 14,000 MILES; IDENTICAL TIRES INSTALLED AND SHOWING EXCESSIVE WEAR AT 3500 MILES.

VEHICLE GETS LOCKED AND CAN'T UNLOCK IT EVEN WHEN KEYS ARE IN PANTS POCKET. NEED TO GO TO DRIVER SEAT AND UNLOCK IT. IT HAPPENED TO MULTIPLE TIMES WHEN I HAD THE KEY IN MY POCKET AND I CAME TO BACK SEAT TO GET SOMETHING AND CLOSED THE DOOR. CAR GOT LOCKE AND COULD NOT UNLOCK IT FROM REAR SEATS. I HAD TO CLIMB OVER TO DRIVER SEAT TO UNLOCK FROM THERE. THIS IS A SAFETY ISSUE TO ME BECAUSE TODDLER CAN BE IN THE BACK SEAT AND GET LOCKED. TO ME IT DOES NOT MAKE SENSE WHEN KEYS AND INSIDE THE CAR. PLEASE LOOK INTO THIS MATTER. THIS IS A $80K CAR AND THIS IS WHAT HAPPENS. THESE COMPANIES ARE NOTHING BIT MONEY GRABBING ORGANIZATIONS!!!

TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED THAT THE AUTONOMOUS BRAKE ASSIST FUNCTION ENGAGED MORE THAN TWICE WITHOUT WARNING. THE FAILURE OCCURRED WHILE AT AN INTERSECTION AND UPON MAKING A LEFT TURN. THE VEHICLE HAD COME TO A COMPLETE STOP WHEN A RED WARNING INDICATOR ILLUMINATED AND INDICATED TO TAKE THE VEHICLE TO THE DEALER FOR SERVICING. THE CONTACT WAS UNCERTAIN IF THE DRIVER ASSIST FUNCTION WAS FAULTY AND COULD CAUSE A CRASH. AUDI ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) INITIALLY INDICATED THAT THIS WAS A NORMAL CONDITION. AFTER THE FAILURE RECURRED, THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY HAD A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.

OUR Q7 3.0T PRESTIGE ENGINE BLEW WHILE DRIVING AND LEFT US STRANDED ON A COUNTRY ROAD AT 12:45 IN THE MORNING. THEN TO ADD INSULT TO INJURY, AFTER FIGHTING WITH AUDI CARE FOR THE LAST MONTH THEY ONLY AGREED TO REIMBURSE US $200 OUT OF A $525 TOW BILL BECAUSE WE DIDN'T CALL THEM TO SCHEDULE THE TOW. WE DIDN'T EVEN KNOW THAT SERVICE EXISTED AND AT 12:45 AM WITH A CAR THAT JUST DIED AND WAS IN THE ROAD, WE JUST WANTED TO CONTACT THE CLOSEST PLACE AND GET OUR CAR OFF THE ROAD AS WE WERE WORRIED ABOUT OUR SAFETY AND GETTING HIT BY ANOTHER VEHICLE.

AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR

I BOUGHT A BRAND NEW 2018 AUDI Q7 PRETIGE WITH GOODYEAR RUN FLAT TIRES. ALL FOUR TIRES FAILED OR ARE FAILING WITH TREAD LOSS AND TREAD SEPARATION/DELAMINATING. I BOUGHT TIRE HAZARD COVERAGE AT ADDED COST. AT 6500 MILES ONE TIRE LOST A LARGE TREAD SECTION, AND THIS TIRE WAS REPLACED BY AUDI BEND OREGON. AS OF TODAY WHEN I TOOK CAR TO AUDI NAPLES FL, NOW THE OTHER THREE TIRES AT 17000 MILES ALL SHOW DEFECT. AUDI WILL NOT STAND BY THE WARRANTY STATE NO IT'S OVER 12000 MILEDELAMINATION/FRAYING TREAD. AUDI STATES ITS A GOODYEAR TIRE ISSUE BUT AUDI PUT THESE TIRES ON THE CARS THEY SOLD. THEY STATED THAT DUE TO PROBLEMS AUDI PUTS PERRILLI OR CONTINENTAL TIRES AND NO LONGER GOODYEAR. I NEVER GOT AN ALERT TO DEFECT OR TO GETTING TIRES INSPECTED FOR A DEFECT. THEY NOW WANT ME TO PAY FOR 4 NEW TIRES WITHOUT ANY ALLOWANCE FOR MY UPFRONT WARRANTY COST AND THE FACT AUDI STATED THEY WERE SWITCHING OUT TO PERELLI TIRES BUT IT EXPIRED FOR ME. THESE TIRES ARE NOT SAFE AND I WILL ATTACH PICTURES OF THE DEFECTS. AND THE DOT NUMBERS OF THE 3 ORGANIC FINAL TIRES AND THE ONE REPLACED - NEC4JJ1R4617 NEC4JJ1R3917 NEC4JJ1R4717 NEC4JJ1R4717

THE CAR CAN BE LOCKED BY A TODDLER FROM REAR SEAT EVEN WHEN THE CHILD SAFETY IS ENABLED WHILE THE CAR IS IDLE. IT DOES NOT MATTER WHETHER THE REMOTE/KEY IS INSIDE OR OUTSIDE THE CAR. WHEN THE CAR IS IDLE, YOU CANNOT UNLOCK THE CAR USING THE REMOTE AND THE TODDLER WILL BE LOCKED INSIDE THE CAR. THIS CASE IS THE SAME PROBLEM AS THE CASE OF NHTSA ID NUMBER: 10626358, WHICH WAS REPORTED FOR 2014 AUDI Q7 IN 2014. I SEARCHED ONLINE AND FOUND LOTS OF PEOPLE ARE REPORTING SIMILAR PROBLEM. BUT THIS CASE POTENTIALLY CAN BE DEADLY FOR THE TODDLER IF THE CAR IS PARKED IN A NON-OPEN SPACE. THE 2014 CASE REPORT MENTIONED THAT THIS PROBLEM HAS BEEN THERE FOR AT LEAST 5 YEAR BEFORE 2014. SO, IT HAS BEEN ALMOST 10 YEAR SINCE THE PROBLEM WAS REPORTED. FORTUNATELY, THE MOTHER WAS INSIDE THE CAR TOGETHER WITH THE TODDLE AND SHE UNLOCKED THE CAR FROM INSIDE. OTHERWISE, IT WILL BE A TRAGIC DAY FOR US WITH ALMOST 0 DEGREE AND THE SNOW STORM. AUDI NEED TO DISABLE THE 'LOCK ALL DOOR FROM REAR' FUNCTION. THIS IS A VERY SERIOUS SAFETY CONCERN AND AUDI SHOULD PAY ATTENTION TO FIX THE PROBLEM. IN SUMMARY, THERE ARE TWO SITUATIONS THAT THE TODDLER CAN LOCK HIMSELF INSIDE THE CAR: 1. THE CAR IS NOT RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR IF THE PARENTS ACCIDENTLY LEFT THE REMOTE IN THE CAR. FOR THIS CASE, THE PARENTS CAN UNLOCK THE CAR WITH THE OTHER SET OF REMOTE. 2. THE CAR IS RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR NO MATTER WHERE THE REMOTE IS. BUT IN THIS CASE, THE DOOR CANNOT BE UNLOCKED WITH THE REMOTE. SO, IF YOU ARE OUTSIDE THE CAR (FOR EXAMPLE, JUST FINISHED BUCKLING UP THE TODDLER), YOU ARE OUT OF LUCK. I DON'T KNOW WHAT YOU CAN DO BEFORE THE CAR IS OUT OF GAS. AND THIS SITUATION IS MORE DANGEROUS.

I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.

THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.

CAR IS EQUIPPED WITH 360 DEGREE CAMERAS AND SYSTEM DEFAULTS TO GRAPHIC MODE (VS CAMERA MODE) IN AN UNPREDICTABLE MANNER. THIS REQUIRES THE USER, WHILE IN REVERSE, TO CHANGE THE SETTINGS BACK TO CAMERA MODE IN ORDER TO SEE THE VEHICLE CLEARLY IN THE SYSTEM. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE YOU ARE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY. I UNDERSTAND THAT THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. IT IS ALSO MY UNDERSTANDING THAT AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.

WHILE IN REVERSE BACKING UP, THE BACKUP CAMERA UNPREDICTABLY REVERTS TO USELESS "GRAPHIC" MODE DESPITE REPEATEDLY BEING SET TO "CAMERA" MODE. CHANGING THIS SETTING WHILE BACKING UP IS DANGEROUS, DISTRACTING AND UNPREDICTABLE. SOMETIMES IT WORKS CORRECTLY AND STAYS IN CAMERA MODE, OTHER RANDOM TIMES IT REVERTS TO GRAPHICS MODE. THIS IS A KNOWN DEFECT OF MOST 2018 AUDI VEHICLES AND HAS BEEN UPDATED IN LATER RELEASED VEHICLES, BUT NO UPDATE TO EXISTING VEHICLES HAS BEEN OFFERED.

THE OVERHEAD CAMERA VIEW WILL NOT STAY SET. THIS IS A SAFETY ISSUE AS ONE CANNOT SEE THE AREA AROUND THE CAR WHEN PARKING. THIS IS APPARENTLY A SOFTWARE PROBLEM AND HAS BEEN KNOWN TO AUDI SINCE AUGUST 2017. THEY HAVE YET TO ADDRESS IT.

REVERSE BIRDS EYE CAMERA OFTEN FLIPS TO A DIFFERENT MODE AND YOU NEVER KNOW WHAT CAMERA VIEW YOU WILL GET. HAPPENS ONCE OUT OF EVERY 2-5 REVERSES. THIS IS A SAFETY-RELATED DEFECT DUE TO THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA. I MUST THEN GO THROUGH A MULTI STEP PROCESS TO REVERT IT BACK. THIS APPEARS TO AFFECT NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR.

WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.

STEERING WHEEL DOES NOT ALIGN WITH THE DRIVER SEAT; THE CENTER OF THE SEAT IS ABOUT 1" (ONE INCH) TO THE RIGHT OF THE CENTER OF THE STEERING WHEEL

WHEN ATTEMPTING TO CROSSOVER A BUSY INTERSECTION, AND TRYING TO DETERMINE THE DISTANCE BETWEEN THE ONCOMING TRAFFIC AND MYSELF, THE 2018 AUDI Q7, HAS A HESITATION BEFORE THE VEHICLE STARTS IT ACCELERATION. I HAVE HAD TWO OCCASIONS WHERE THE VEHICLE JUST WOULD START A SLOW ACCELERATION BUT WOULD HESITATE BEFORE ENGAGING AT ITS HIGHER ACCELERATION. THIS CAUSING THE ONCOMING VEHICLES NEARLY HITTING MY VEHICLE. I HAVE TAKEN THIS TO THE LOCAL AUDI DEALERSHIP AND SAID THAT IS NORMAL. I VALIDATED THE OPERATION, WHEN THEY LET ME TEST A NEW AUDI Q7, AND HAD SIMILAR OR WORSE SYMPTOMS. THEIR ONLY WORK AROUND IS TO ENGAGE THE VEHICLE INTO "SPORT" MODE. THAT MODE HELPS WITH THE RESPONSE. BASICALLY IF, I STEP ON THE GAS PEDDLE, I SHOULD EXPECT IT TO DRIVE AND BE RESPONSIVE AND NOT HESITATE. HAVING THAT HESITATION, MAKE IT VERY DIFFICULT TO DETERMINE WHEN ACCELERATE.

THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.

2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS