2018 Mercedes-Benz C-Class C RWD

The sunroof on the vehicle jams and either stays partially open or won’t close in the rear completely. I finally got it to close but it will not open again. I know multiple mercedes owners who have this issue with the sunroof and if the sunroof will continue to not lock properly this could be a hazard on the highway if the brackets were to break and the glass slides off.

CYLINDER 1 SPARK PLUGS IS DAMAGED DUE TO PISTON DAMAGE, HOLE IN PISTON. IF EXTRA DAMAGE IS FOUND ON TEAR DOWN, COMPLETE ENGINE REPLACEMENT. This is direct from the repair facilities reports. While driving my 2018 C-300 there was smoking out of tail pipe, a rough vibration, hard to control the vehicle and it was starting to lose power. Not a good situation, had to pull over and have vehicle towed to the dealership. Worst part is this is a vehicle used to transport my 5 children to and from school and activities. My 16 year old also drives this vehicle, had he been driving this with this happening to him, the outcome could have been catastrophic. Vehicle has been inspected by 2 facilities; first was a certified Mercedes Benz repair facility and the second was the service dept. of the Mercedes Benz dealership I have serviced at for over 10 years. Mercedes refuses to cover repair costs or even acknowledge the major vehicle malfunction and safety issue this presents. , which is in my view ridiculous as cracked piston is not something that normally happens as the result of normal wear and tear, especially in a 3 year old luxury car. I have read several blogs on this same issue, Mercedesworld.org with over 400K members, reddit.com, benzworld.org, metrisforum.org, and numerous others. Please review these there are numerous people dealing with this and Mercedes is refusing to acknowledge. In addition, our Mercedes Benz service rep said these pistons were changed out in the 2019 model and newer due to these issues, he said he continues to see this issue with these models and advised Mercedes is well aware.

To Whom It May Concern, I bought this certified preowned Mercedes Benz, and the recall is open. I have taken the car to the dealership, they deny me from service because its an over the air recall. The Mercedes Benz website clearly states on their letter for consumer that the remedy for this recall can be taken care at the dealership free of charge or an over the air update. Its July and I got the car back in February.

While driving in a curved onramp connecting from one street to another the vehicle experienced a complete loss of steering ability which resulted in the vehicle continuing to move straight, off the pavement, and into a wall. The vehicle bounced off of the wall and loss of steering ability continued and the vehicle could not be controlled, crossed the road, went over a guardrail, and down an embankment until it came to a stop (approx 100ft). The vehicle engine never turned off until it came to a stop at which point the vehicle was manually turned off. No airbags deployed. There were no warning lights or signals of failing components prior to the loss of steering. An initial review by the body shop states that the vehicle is a total loss. The vehicle has been meticulously dealer maintained since the time of delivery as a new vehicle. The vehicle is pending inspection by Mercedes-Benz and by the insurance representative. The issue appears to be the same as those recalls described by NHTSA campaign number 18V872000 and/or 18V850000. The vehicle was never included in either of those recall campaigns. The vehicle is available for inspection upon request, but Mercedes-Benz is picking up the vehicle to perform its inspection.

The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available. The manufacturer was contacted and informed the contact that the repair was an over-the-air software update. The vehicle was not yet repaired, nor was there any way to confirm that the software update was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the START/STOP feature failed to perform as designed. The rear windows failed to raise and lower as needed. The contact took the vehicle to the dealer to be repaired. The exact repairs were unknown. The approximate failure mileage was 49,000.

The contact owns a 2018 Mercedes-Benz C43 AMG. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

MERCEDES-BENZ HASN'T UPDATED THE RECALL ON MY VEHICLE

DATE: APRIL 13, 2021. MODEL: C300 YEAR : 2018 MILAGE: 16,000. TIME: 2.30 P.M. WHETHER: SUNNY. ROAD CONDITION: SMOOTH PROBLEM: WHILE DRIVING ON 405 SOUTH AT SPEED OF APPROX 65 TO 70 MPH FOR NO APPARENT REASON , THE CAR UDDENLY , UNEXPECTEDLY, AND FORCEFULLY SLAMMED ON THE BRAKES ( 65 TO 0 MPH) IN MATTER OF SECONDS, AND LOCKED ITS WHEELS. LEFT ME STOCK ON THE FWY. THE MOST SCARIEST EXPERIENCE AS YOU DON'T KNOW WHAT IS GOING ON OR WHAT IS GOING TO HAPPEN TO . LUCKILY THERE WERE NO VEHICLES IN MY CLOSE PROXIMITY OR WE COULD HAVE DIED ! THE WARNING SIGNS WERE ON " INOPERATIVE BREAK ASSIST SYSTEM" . THE CARS FORCE WAS SO STRONG THAT NOT ONLY JOLTED MY HEAD BACK AND FORTH, IT CAUSED MY COMPUTER TO FLY FROM THE BACK SEAT AND HIT MY HEAD IN THE FRONT SEAT. I HAD TO REPLACE THE VEHICLES SENSORY RADAR ABOUT FOUR MONTHS AGO BACK IN NOV 2020. I SEE THAT MBZ HAS RECALLED ITS 2019 MODELS AND MANY OTHER MODELS ( SOFTWARE GLITCH THAT CAN SLAM THE BREAK UNEXPECTEDLY). WHY RECALL C300 2019 AND NEWER MODELS AND NOT ALL MODELS WITH THIS DEFECTIVE SENSOR SYSTEM.. IT WILL TAKE THEM 30 MINUTES TO REPROGRAM EACH CARS SOFTWARE, YET, ARE NOT DOING IT AND ENDANGERING THE PUBLIC. WHAT HAPPENED TO ME WAS A VERY SCARY INCIDENT AND HOPE THAT YOU CAN GET THEM TO RECALL MY VEHICLE . I AM SCARED TO DRIVE IT AGAIN AS IT COULD HAPPEN AGAIN!

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT MERCEDES-BENZ OF SAN FRANCISCO (LOCATED AT 500 8TH ST, SAN FRANCISCO, CA 94103, (415) 673-2000) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ## VIN PASSED ## MERCEDES-BENZ 2018 C300A ##*DT

THE VEHICLE HAD A FRONT PASSENGER SIDE CRACKED RIM AND DAMAGED RUN FLAT TIRE.

I WAS TOLD THAT THE PRESENT RECALL HAD BEEN REPAIRED. YOU STILL HAVE IT AS AN OPEN RECALL, WITHOUT A PRESENT FIX. HOW LONG DOES IT TAKE TO REMOVE A RECALL?

THE SUNROOF SPONTANEOUSLY EXPLODED OUT OF NO WHERE. SOUNDED LIKE A SHOTGUN BLAST.

I WAS DRIVING ON HIGHWAY 1, AT ABOUT 45 MPH, ON MY WAY TO WORK IN A LIGHT RAIN. I MAY HAVE JUST TRANSITIONED INTO THE #1 LANE OF TRAFFIC AS I WAS ABOUT 500 FEET FROM THE RED LEFT TURN SIGNAL LIGHT WHERE I MAKE MY NORMAL TURN. I JUST REMEMBER MY CAR SUDDENLY HYDROPLANED ACROSS THE DOUBLE YELLOW LINE INTO THE ONCOMING LANES OF TRAFFIC AND HITTING THE OPPOSITE SHOULDER OF THE ROAD. MY CAR ENDED UP IN A DITCH. LUCKILY IT HAPPENED AT ABOUT 0630 IN THE MORNING AND NO ONE WAS INJURED AS THIS IS A BUSY ROADWAY. THE TOW TRUCK DRIVER NOTICED THAT THE CENTER TREAD AREA OF MY TIRES WAS BALD, BUT THE OUTER TREAD STILL HAD TREAD ON IT. I BOUGHT MY CAR BRAND NEW 14 MONTHS AGO FROM MERCEDES. ONLY MY WIFE AND I HAVE DRIVEN IT. THE CAR ONLY HAS 16,000 MILES AND THE TIRES SHOULD NOT BE IN THIS CONDITION. I BROUGHT IT BACK TO MERCEDES AND THE SERVICE MANAGER SAID THEY SEE THIS A LOT WITH THESE TIRES, WHICH SHOULD ONLY LAST 12,000 MILES! THIS IS ABSOLUTE NONSENSE. AND IT DOES NOT MATCH THE TIRE MANUFACTURERS CLAIM ON THEIR WEBSITE. IN THE MERCEDES SERVICE AREA IS A 3D DISPLAY SHOWING HOW LOW TREAD CAUSES HYDROPLANING! I CONTINUE TO DRIVE THIS SAME STRETCH OF ROAD TO WORK. I NOW NOTICED IT IS ACTUALLY ON A SLIGHT INCLINE, AND THERE IS NO AREA WHERE WATER WOULD POOL, CAUSING ME TO HYDROPLANE. I BELIEVE THERE IS A SERIOUS DEFECT IN THESE TIRES. HAD CIRCUMSTANCES BEEN SLIGHTLY DIFFERENT (CLOSER TO BIG TREES, HAD I BEEN GOING FASTER, HAD THERE BEEN PEDESTRIANS, HAD THERE BEEN OTHER CARS ON THE ROADWAY) THIS COULD HAVE BEEN A FATAL OR VERY SERIOUS INJURY COLLISION. CHP & FIRE ARRIVED ON SCENE, BUT I DID NOT REQUEST A POLICE REPORT. THERE IS A RECORD IN THEIR DISPATCH CALL.

WHEN AT A STOP THE ENGINE WILL NOT RESTART SOMETIMES. I HAVE TO START THE ENGINE MANUALLY. THIS HAS HAPPENED TO ME FOUR TIMES IN 5 MONTHS .

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C63S EQUIPPED WITH MICHELIN PILOT SPORT TIRES, SIZE: 285/30/ZR19 (NA). THE CONTACT STATED THAT THE FRONT PASSENGER TIRE BLEW OUT WHILE DRIVING 60 MPH. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD WHERE IT WAS TOWED TO MERCEDES-BENZ OF CHANTILLY. THE DEALER STATED THAT THE TIRE WAS NOT COVERED UNDER WARRANTY. THE TIRE WAS REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 16,077 AND THE TIRE FAILURE MILEAGE WAS 15,000. THE DOT NUMBER WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. WHILE OPERATING THE VEHICLE, THE CONTACT NOTICED A BURNT CRAYON ODOR INSIDE THE VEHICLE. THE ODOR MADE IT DIFFICULT TO BREATHE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GOLDENS BRIDGE (321 NY-22, GOLDENS BRIDGE, NY 10526), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF COCONUT CREEK (LOCATED AT 4250 FL-7, COCONUT CREEK, FL 33073, (954)406-1167) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A LETTER FROM MERCEDES-BENZ USA, LLC IN JANUARY 2019 REGARDING A RECALL INVOLVING A LOCKNUT IN THE STEERING RACK WHICH MIGHT HAVE INTERNAL MATERIAL CRACKS AFFECTING MY MAKE/MODEL/YEAR OF CAR. I HAVE SINCE PERIODICALLY CHECKED THE WEBSITE (WWW.MBUSA.COM/RECALL) FOR A SOLUTION TO REMEDY THIS ISSUE, BUT TO DATE (7/16/19) IT IS STILL LISTED AS AN ON-GOING SAFETY RECALL: "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." AS THE RECALL LETTER STATES, "IN CERTAIN DRIVING SITUATIONS INVOLVING LOW-SPEED MANEUVERS, LARGE LATERAL FORCES COULD CAUSE THE LOCKNUT TO BREAK. AS A RESULT, THE STEERING COULD FAIL WHICH WOULD INCREASE THE RISK OF A CRASH." IT IS QUITE DISCONCERTING THAT A RECALL WHICH COULD POTENTIALLY HAVE SAID AFFECT HAS STILL NOT BEEN REMEDIED IN OVER 7 MONTHS.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN DIEGO (4750 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 295-3136) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

CONTINENTAL CONTISPORTCONTACT SSR TIRES SIDE WALL RIP/TEAR (MERCEDES BENZ), THIS IS THE FORTH REPLACED TIRES, COMPLAINED SEVERAL TIMES AND FALLS ON DEATHS EARS. MY CONCERN IF A MAJOR CRASH DO TO THE TIRES THEN WHO IS AT FAULT. REPLACING IT SEVERAL TIMES IS NOT THE ANSWER. TAKING THESE TIRES OFF THE ROAD WILL SAVES LIVES. CAR ONLY HAS 6000 MILES ON IT.

PURCHASED CAR JULY 2018. A/C LEAK IN AUG 2018 AND MARCH 2019; DEALER LOCATE LEAK. FRONT TIRE BLOWOUT WITHIN 6 MONTHS OF PURCHASE (DEC 2018) TRAVELING ON FREEWAY EVENING TIME APPROX 65 MPH; UNKNOWN REASON . SAME SIDE FRONT TIRE BLOW OUT 4 MONTHS LATER (MARCH 2019) DRIVING LATE EVENING ON A MAIN BOULEVARD TRAVELING 25 MPH AND RIGHT FRONT TIRE SHREDDED; HIT MINOR POTHOLE BOTH FRONT TIRES HAD TO BE REPLACED AND THE CAR ALIGNMENT CORRECTED. 1 MONTH LATER (APRIL 2019) RIGHT REAR TIRE LOOSING PSI EVERY 45 MILES; DEALER COULD NOT DETECT LEAK, POSSIBLE VALVE STEM. SAME VISIT DEALER REPLACED TWO REAR LEAKING SHOCK ABSORBERS AND NOTED RIGHT REAR TIRE HAD UNEVEN WEAR /RECOMMEND REPLACEMENT; TIRES HAVE 21,000 MILES. I WILL HAVE TO RETURN THE CAR TO THE DEALER FOR REPAIR. THE TRANSMISSION HAS A VERY HARD SHIFT WHEN I ACCELERATE MORE THAN MODERATE; THE HARD SHIFT CAUSES THE VEHICLE TO PAUSE AND JAR /JERK ABRUPTLY THAT ALMOST SEEMS LIKE YOU HIT SOMETHING. I HAD REPORTED THE ISSUE WITHIN 7 DAYS OF PURCHASE AND I WAS TOLD AMGS HAVE HARD SHIFTS. WHEN I INSISTED THERE WAS AN ISSUE A SECOND TIME IN MARCH 2019; THE ISSUE WAS ADDRESSED AND I WAS TOLD IT WAS THE COMPUTER SOFTWARE THAT REQUIRED AN UPDATE; THE UPDATE TEMPORARILY CORRECTED THE PROBLEM FOR APPROX 1 MONTH. THE VEHICLE HAS BEEN OUT OF SERVICE FOR APPROXIMATELY 13 DAYS SINCE PURCHASED 9 MONTHS AGO IN JULY 2018.

2 BLOWOUTS, 1 TIRE SHREDDED, 1 VALVE STEM LEAK. BLOW OUT AT 11, 800 MILES.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE EXTERIOR LEFT REARVIEW MIRRORS FAILED TO PROVIDE THE APPROPRIATE VISIBILITY. OBJECTS APPEARED AS THE MIRROR READS TO BE CLOSER ARE FURTHER AWAY, WHICH IMPACTED THE DRIVER. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. IT FAILS EVERYDAY.*BF CONSUMER STAED THE RIGHT SIDE MIRROR SAY OBJECTS MAY BE CLOSER IT'S ALWAYS BEEN TRUE UNTIL 2018- NOW THE MIRROR SHOWS CARS FURTHER AWAY. THE REAR VIEW AND LEFT SIDE MIRROR IS ACCURATE. CONSUMER DOES NOT USE SIDE MIRROR.*JB

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V850000 (STEERING) AND 18V838000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ORANGE PARK (7018 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 777-5900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT, RESPECTIVELY.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300W. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V838000 (AIR BAGS) BY MERCEDES-BENZ OF ARCADIA (101 N SANTA ANITA AVE, ARCADIA, CA 91006, (626) 701-8904). HOWEVER, THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE REPAIR. THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

TL* THE CONTACT LEASES A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF DAYTONA BEACH AT (386) 675-4677 (LOCATED AT 1188 N TOMOKA FARMS RDM, DAYTONA BEACH, FL 32124) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *JS

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V850000 (STEERING) AND 18V906000 (INTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HOUSE OF IMPORTS (6862 AUTO CENTER DR, BUENA PARK, CA 90621, (714) 627-5553) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECALL LETTER STATES DEFECTIVE NUT IN STEERING COLUMN REPLACEMENT PART IS NOT AVAILABLE AND NO DATE IS GIVEN WHEN IT WILL BE AVAILABLE. LETTER WARNS IF THE PART (NUT)) CRACKS THERE IS A RISK OF A CRASH. MERCEDES FACTORY OR THE DELRAY MERCEDES DEALERSHIP THAT LEASED THE CAR TO ME, WILL NOT PROVIDE A SAFE VEHICLE FOR ME TO DRIVE UNTIL THE PART CAN BE FIXED.. I DO NOT HAVE ANY OTHER TRANSPORTATION. I DO NOT WANT TO RISK DRIVING AN UNSAFE CAR. *JS

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME PERTAINING TO NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT LEASED A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901, (415) 233-6509) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755, (562) 374-7759) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I HAVE OWNED THE CAR FOR ABOUT 14 MONTHS AND DRIVEN JUST OVER 10,000 MILES DURING THAT TIME. I HAVE NOW HAD MY FIFTH FLAT OR DAMAGED FRONT TIRE SINCE OWNERSHIP OCCURRING ON BOTH DRIVER SIDE AND PASSENGER SIDE. THE DEALER REPLACES THE TIRE, WITH THE OEM REPLACEMENT, FIRST AT MY COST OF AROUND $400 EACH AND THEN EACH SUBSEQUENT TIME FOR $35 UNDER THE INCLUDED ROAD HAZARD WARRANTY. I HAVE CONTACTED THE DEALER AND MBUSA ABOUT THIS REOCCURING ISSUE WHICH THEY STATE IS NOT UNDER RECALL AND IS AN ISSUE WITH THE TIRE MANUFACTURER. HOWEVER, I FAIL TO SEE HOW THEY ARE NOT RESPONSIBLE BECAUSE THEY CHOSE THE OEM TIRE SUPPLIER. IN EVERY CASE EXCEPT ONE, THE TIRE ISSUE WAS CAUSED BY A RELATIVELY SHALLOW POT HOLE OR PAVEMENT DEFECT. THE ONE EXCEPTION WAS WHEN I CAME IN CONTACT WITH A MORE SUBSTANTIAL POT HOLE AT NIGHT (I DIDN'T SEE IT) AND THE TIRE BLEW OUT COMPLETELY AND I HAD TO ABANDON THE CAR OVERNIGHT UNTIL THE DEALER COULD TOW IT THE NEXT DAY. ONE TIME, THE CAR WAS TRAVELING AT HIGHWAY SPEEDS, BUT OTHER TIMES IT WAS ON BACK ROADS AT SPEEDS OF NO MORE THAN 35-40 MPH. THE TIRES ARE RUN FLAT TIRES AND THE CAR HAS NO SPARE SO I AM RELUCTANT TO DRIVE AT NIGHT AND DEFINITELY CANNOT TAKE ON ANY TRIPS FOR FEAR OF GETTING STRANDED.

I AM WRITING TO SHARE MY DISSATISFACTION WITH MERCEDES BENZ. I HAVE A 2018 C300 THAT WAS PURCHASED BRAND NEW. THE STEERING WHEEL IS DETERIORATING AND I ADDRESSED THE SERVICE DEPARTMENT OF ONTARIO,CA. I OPENED A CASE WITH CORPORATE AND SPOKE WITH CASE MANAGER JAMES WHO WAS NOT HELPFUL, AND REFUSED TO PUT IN A ESCALATION TO MANAGEMENT ABOUT MY SITUATION. HE ACTUALLY THOUGHT MY CALL WAS FUNNY AND LAUGHED AT ONE POINT. I WAS INSULTED BY MERCEDES BENZ WITH THE COMMENT YOU GUYS TOLD ME ABOUT MY WHEEL, AND HOW YOU WILL NOT STAND BEHIND THE STANDARD WARRANTY WHICH I'M COVERED UNDER. I FEEL HIGHLY OFFENDED BY THE COMMENT USED BY THE DLR TOWARDS ME OF "YOU USE TOO MUCH LOTION". SOUNDS LIKE A RACIAL COMMENT IF YOU ASK ME. I AM UNCERTAIN IF ITS BECAUSE I AM A WOMAN OF COLOR THAT I WAS TOLD THAT COMMENT. IT ACTUALLY DOESNT SIT WELL WITH ME. I WILL THINK TWICE BEFORE ANOTHER PURCHASE OF A MERCEDES BENZ! YOU GUYS QUOTE ME FOR A NEW STEERING WHEEL OF $2,117 TO RECTIFY MY ISSUE AND OFFERED TO PAY 30%? I'M A NEW CUSTOMER AND THIS IS TERRIBLE SERVICE/TREATMENT. I HAD A DODGE VEHICLE BEFORE THIS FULLY LOADED WITH LEATHER, & THIS HAS NEVER HAPPENED. THE SERVICE DEPARTMENT FOR ABOUT 4 WEEKS FROM 12/2018 HAD NEVER SCHEDULED A APPOINTMENT FOR SERVICE OF MY WHEEL UPON MY REQUEST AND NEVER CONTACTS ME, YET SENDS SURVEY'S? THE AGENT EVEN TOLD ME THE DLR LIED TO ME ABOUT THEM CONTACTING CORPORATE, AND NEVER REACHED OUT FOR ASSISTANCE. ALSO THE SERVICE DEPARTMENT WANTED ME TO WORK WITH A IRF TO REPLACE THE LEATHER BUT I WANT CORPORATE TO STAND BEHIND THE STANDARD WARRANTY. CAR IS ONLY 8 MONTHS OLD. THIS IS TERRIBLE BUSINESS AND UNETHICAL!

FORWARD COLLISON SYSTEM ($1700 OPTION) AEB, DOES NOT WORK AS DESCRIBED IN MB LITERATURE OR WEBSITE. IN MY OPINION, THE FORWARD COLLISION AVOIDANCE SYSTEM (AEB) IN MY 7 MO. OLD 2018 MERCEDES C300 SIMPLY DOES NOT WORK. I SPECIAL ORDERED THE CAR WITH THE 997 PKG THAT INCLUDES, DRIVER ASSISTANCE, BAS+, AND DISTRONIC THE MB MANUAL STATES: 'IF ACTIVE BRAKE ASSIST DETECTS THAT THERE IS A RISK OF COLLISION, YOU WILL BE WARNED VISUALLY AND ACOUSTICALLY. IF YOU DO NOT REACT AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.' AND FURTHER THAT 'AUTONOMOUS BRAKING WORKS AT 4-124MPH FOR MOVING OBJECTS AND 4-31 MPH FOR STATIONARY OBJECTS.'

APPARENTLY THERE IS A RECALL SITUATION THAT INCLUDES MY VEHICLE AND MERCEDES BENZ WASN'T ABLE TO SOLVE IT YET. I BOUGHT THE CAR AFTER THE RECALL HAS BEGAN.

I BOUGHT A CAR IN APRIL 2018. THE FIRST ACCIDENT OCCURRED ON THE HIGHWAY IN MAY 2018. I WAS DRIVING AT A SPEED OF 75 KM / H. I SAW THE CAR IN FRONT OF ME STEPPING ON THE BRAKES AND I ALSO STEPPED ON THE BRAKES, BUT MY CAR DID NOT SLOW DOWN. MERCEDES-BENZ KOREA CLAIMED THAT THERE WAS NO PROBLEM WITH THE CAR, ALTHOUGH THE CAR COLLIDED WITH THE CAR AS IT WAS. IN JULY 2018, THE SECOND ACCIDENT OCCURRED IN THE UNDERGROUND PARKING LOT OF THE APARTMENT WHERE I LIVE. I STARTED THE CAR, I SAW A CAR IN FRONT OF 60M. AS SOON AS I FOUND THE CAR AND STEPPED ON THE BRAKES, MY CAR SUDDENLY STARTED TO RUN AT HIGH SPEED. I WAS SURPRISED AND BRAKED HARDER. THE HARDER THE BRAKES WERE, THE FASTER THE CAR DROVE. FORTUNATELY, I DID NOT HIT THE CAR THAT WAS ON THE OPPOSITE SIDE, BUT MY CAR WAS PUSHED INTO THE WALL. ON CCTV, YOU CAN SEE THAT I WAS PUSHED INTO THE WALL WITH MY BRAKES ON. IT IS BECAUSE THE BRAKE LIGHT OF MY VEHICLE COMES IN. BY THE WAY, MERCEDES-BENZ KOREA SAYS THAT THERE IS NO PROBLEM WITH MY VEHICLE FOR FIVE MONTHS AND THAT EVERYTHING IS MY FAULT. I HAVE ALSO REPORTED SEVERAL TIMES THAT THERE IS A PROBLEM WITH THE ABS MODULATOR OF A C-CLASS CAR MADE BY MERCEDES-BENZ AT A KOREAN BROADCASTING STATION. MERCEDES-BENZ KOREA TOLD ME THAT WHEN I FIRST HAD A CONVERSATION, THE ABS MODULATOR WAS WORKING AND THAT THE CAR SLIPPED BECAUSE OF IT. I ACCIDENTALLY HIT THE BRAKE PEDAL. MY CAR WAS TURNING ON THE BRAKE LIGHTS ALL THE WAY UP TO 60M STRAIGHT AHEAD (I WAS STILL ON THE BRAKES) AND THE CAR EVENTUALLY HIT THE WALL. WHEN I PROTESTED TO MERCEDES-BENZ KOREA, THEY SAID TO ME, "THE BRAKE LIGHT IS ON, BUT THE BRAKE ASSIST LIGHT IS OFF. YOU DID NOT BRAKE." THEY HAD AN OBVIOUSLY DIFFERENT ANSWER FROM THE BEGINNING. "I RIDE THE CAR AGAIN. HOW WILL YOU BE RESPONSIBLE IF YOU HAVE AN ACCIDENT?" WHEN ASKED THEM, THEY "DO NOT HAVE TO ANSWER ANYTHING THAT HAS NOT HAPPENED YET."

NEW VEHICLE WITH UNDER 1000 TOTAL MILEAGE. INTERNAL PRESSURE CONTROL VALVE IN TRANSMISSION FAILED CAUSING MAJOR DAMAGE TO TRANSMISSION WITH METAL SHAVING FOUND IN TRANSMISSION PAN. TRANSMISSION AND FAULTY VALVE NEEDED TO BE REPLACED UNDER WARRANTY.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300 CONVERTIBLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE FENDER BECAME PARTIALLY DETACHED FROM THE BODY OF THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF FORT WASHINGTON (404 PENNSYLVANIA AVE, FORT WASHINGTON, PA 19034, (215) 646-7700) AND THE CONTACT WAS CHARGED FOR THE REPAIR ON A FAIRLY NEW VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,650. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V456000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER THREE WEEKS AGO. THE DEALER (MERCEDES-BENZ OF ONTARIO, 3787 E GUASTI RD, ONTARIO, CA 91761) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I BROUGHT MY VEHICLE TO MERCEDES BENZ FOR A REAR TAIL LIGHT RECALL. WHEN I PICKED UP MY VEHICLE THE BRAKE PEDAL WENT TO THE FLOOR. NOTE: THIS WAS NOT HAPPENING PRIOR TO ME DROPPING THE CAR OFF TO THE DEALER. THE SERVICE MANAGER DROVE MY CAR BACK TO THE MECHANIC. I WAS THEN TOLD THAT, IRONICALLY, THE BRAKE LINE RUSTED (METAL LINE) OUT CAUSING THE BRAKE FLUID TO LEAK OUT. ALSO, PASSENGER FRONT SEAT SENSOR WENT. SEAT WILL NOT MOVE BACK OR FORWARD.