2018 Toyota Highlander Hybrid SUV AWD

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER HYBRID. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE CHROME TRIM ON THE DASHBOARD SIGNIFICANTLY REDUCED THE DRIVER'S VISIBILITY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VIEW OF THE FRONT SIDE MIRRORS WERE OBSTRUCTED BY A SHINY GLARE THAT CREATED A BLINDING EFFECT. THE CONTACT STATED THAT THE LACK OF VISIBILITY BECAME MORE PROMINENT AND PERSISTENT IN THE FRONT DRIVER'S SIDE MIRROR WHEN THE SUN WAS PRESENT. STEVINSON TOYOTA WEST (780 DENVER WEST COLORADO MILLS BLVD, LAKEWOOD, COLORADO 80401, (720) 259-2544) WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO AN INDEPENDENT BODY REPAIR SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36.

THE BRAKES FAILED WHEN BACKING UP AT ABOUT 4 MPH. CAR DIDN'T STOP UNTIL IT HIT A TREE. BRAKING ASSIST DIDN'T WORK. TWO FEET ON BRAKES COULD NOT STOP THE CAR.

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER HYBRID. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE CONTACT WAS NOTIFIED BY THE FAIRFAX FIRE MARSHALL THAT THE VEHICLE SPONTANEOUSLY CAUGHT FIRE. THE CONTACT WAS INFORMED THAT THE FIRE STARTED ON THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. THERE WERE NO INJURIES AND A FIRE REPORT WAS FILED. THE CONTACT CALLED A LOCAL DEALER (PRIORITY TOYOTA SPRINGFIELD, 7601 LOISDALE RD, SPRINGFIELD, VA 22150 (703) 269-1400) AND WAS MADE AWARE OF THE FAILURE, BUT INFORMED THE CONTACT TO CALL THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE.

VEHICLE IS DUE FOR AN INSPECTION AFTER 5000 MILES. A CERTIFIED INSPECTION IS TO BE PERFORMED BY NEW OWNER (XXXX) AT AN APPROVED CA INSPECTION SITE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).